中国学生最缺乏的一种能力，学校从来不教｜一个饭店老板可能比程序员更难被取代？为什么AI永远无法取代真实的人？｜心理学｜哲学｜教育｜职业规划｜AI｜

Hi everyone, I'm Anthony.

Welcome back to my channel This video I'd like to continue our discussion.

Career path selection in the AI ​​era In the previous video We initially categorized our work simply into "dealing with people".

And "dealing with things" Then, we proposed a A very radical viewpoint That is, all work is essentially psychological work.

Regardless of whether you are ostensibly communicating with people Still dealing with machines and technology Your real work objects are always people.

All human speech contains a social element.

It's definitely more than just a job that requires communication with people.

Only available attributes Or rather This characteristic is only found in a small group of intellectuals.

Rather, it is a universal need that is ubiquitous.

Then we'll take the catering industry, the arts, educational institutions, and the medical industry as examples.

Explanation Good at understanding the psychological needs behind work and career And being good at explaining one's work content Transformation and Translation For some kind of symbol that can be perceived and understood by others.

It will become an extremely valuable thing in the future.

and irreplaceable capabilities Those who are interested can rewatch the previous video.

Of course I saw the comments section Some people also refuted the content of that video.

For example, this netizen It's probably about ChatGPT Claude and I analyzed my video Then, three points of rebuttal were raised.

Let's respond here as well.

I will upload this video.

Included in the list of "Psychology and Education" if Do you have any topics you'd like to discuss or consult with me about?

You can contact me via email to make an appointment.

first This netizen said, "All jobs are psychological jobs."

This proposition is too extreme.

There are many jobs with weak social interaction in reality.

For example, factory assembly lines, infrastructure maintenance, express delivery sorting, and data labeling.

These positions require almost no psychological insight.

I don't think so.

This viewpoint constitutes a rebuttal to me.

Because of my core view In fact, it's about establishing spiritual connections between people.

And seeing and acknowledging each other This ability In the age of artificial intelligence It will become increasingly valuable and irreplaceable.

therefore We need to examine our work from this perspective.

Conversely The more a job deprives you of the psychological dimension The easier it is to be replaced And maintaining infrastructure Express delivery sorting and data labeling This type of work with weak social interaction It is precisely those that are easily replaced by automation and AI.

Just like today's society There are no longer jobs like typist or telegraph operator.

And even these In jobs that seem to have little social aspect Sociality has never truly disappeared.

It was just buried underground.

For example, in any factory workshop Between workers There is usually an informal social network.

Nepotism Who are from the same hometown?

Or from the same gang Who has a good relationship with the mentor and the team leader?

Who has influence in the group?

These relationships It directly affects production efficiency Personnel stability and product quality assembly line efficiency It's never just a matter of technical specifications.

It's a people problem.

A group leader If you don't know how to handle conflicts between workers They don't know how to maintain morale under high pressure.

Its production line is prone to problems. These are all essentially psychological work.

However, in that context People generally don't call it psychological work.

This netizen's second point is AI They already possess a considerable level of empathy and comforting skills.

For many people It is enough to provide a considerable degree of understanding.

I agree with this.

AI is indeed better than many people's friends and relatives.

They are all better able to provide support Many people around I might not even have a single friend I can truly confide in.

In this sense AI offers tremendous psychological value.

But this only shows True mutual understanding between humans and seeing each other So precious Too scarce And cannot explain AI Can be replaced Mutual understanding and seeing between people We know that AI can accompany you 24 hours a day.

Never get tired And will never be impatient because of a bad mood.

However, a real person is finite.

It has many shortcomings.

It can't be as energetic as AI.

It's even less likely that he would be that knowledgeable.

However This limitation is precisely the condition for genuine links.

When you ask an artificial intelligence to appreciate you When I love you, understand you, and agree with you You actually know that it doesn't have the freedom to not love you.

Because that's how its program is written.

When you use it enough You will perceive a sense of repeatability and predictability.

And someone who could have been free not to love you People who can refuse you He chose to give you Appreciation and care beyond the ordinary level This will make you feel intensely valued.

Because you feel That must have come from his free will.

Rather than some external mechanism He invested himself Artificial intelligence does not possess such a self-contained nature.

Speaking of which Some people might say Anthony encourages this ability to understand human nature.

Actually, the threshold is very high.

It's a rather elitist approach.

Not everyone can succeed by creating a persona.

and providing emotional value Obtain stable returns Moreover, this path will be extremely competitive.

But I don't think so.

This is a very difficult skill to practice.

If that's the case...

Then we have no right to say This is a way of thinking that everyone can emulate.

For example, if you are in a typical neighborhood Open a restaurant, pharmacy, barbershop, or fruit shop You can remember the customers' needs, preferences, and tastes.

Judging his troubles from the customer's casual conversation Worry and anxiety And then when he came again...

You find that you still remember him He is very likely to become a regular customer.

In fact Many customers frequent a store because To a large extent It's not because the store's products are of better quality.

More often than not, it's to chat with the boss.

Because the boss was very friendly.

Empathy They want to interact with a real person.

Therefore, as a shop owner If you are willing You can even use a computer or mobile phone Simply record some customers Information for each visit That is, to create customer files.

For example, what clothes he was wearing.

What did he say?

What emotions did he express?

What has he been through recently?

A single record may not reveal much.

But when you record ten or twenty times You might discover some patterns and rules.

You can also use AI to analyze these texts.

It is also possible to discover some opportunities from this.

For example, China's current economic situation is not good.

You may find Some customers are currently facing the pressure of unemployment.

Faced with this situation Some restaurants might put up a notice.

If a person cannot find a job temporarily Or unemployed He can come and eat a free bowl of noodles every day.

This matter In fact, it won't add much cost to this restaurant.

But he will give many customers It conveyed a signal of goodwill In reality, the true audience of this notice It's not just those who are unemployed and have no income.

Rather, it's the majority of ordinary customers.

Even if these customers are not short of money But they will feel warm.

This led to trust and goodwill towards the store.

They will feel This boss is a tolerant, not a lacking, person.

Therefore, this kind of notice itself This can be used as a very clever And successful advertising That is to say, although we run a small shop But we can certainly bring a sociologist's perspective.

Or do it with the mindset of a psychologist You don't need a high level of education.

You don't need to study sociology.

and philosophical works There are actually many people with this potential.

For example, I know some bosses and shop owners.

They possess a simple...

From daily life Attention and sensitivity to others When customers discover When you remember details that even he himself was unaware of or conscious of.

This is equivalent to your interactions with him You've accumulated shared memories that belong only to the two of you.

This tacit understanding and goodwill Essentially a small amount of social capital It is highly personalized Non-transferable It is also not scalable.

Of course, it can also resist involution.

foreign chain brands A business model can be replicated.

But it cannot be copied.

Offline connections between you and your loyal customers Of course, we could list many more examples like this.

Its commonality It means being more sensitive to the psychological needs of others.

This extra little bit It will not incur too much cost But it generated a huge premium on a psychological level.

It's a signal you're sending to the other person: In my eyes You are more than just a customer One order, one task You are a specific person And when a person is in daily life transactions Suddenly being treated as a person The surprise and warmth he felt This can become your capital for building competitiveness.

Any major brand chain Any AI system It is very difficult to replicate this in a specific context.

An impromptu response to a specific person So, having said that...

Some friends might say The viewpoint we just mentioned Isn't it just about encouraging people to have a good service attitude?

Does it provide emotional value?

In other words, a person's technical ability is the foundation.

Emotional value is a plus.

But this is also the point I most want to correct.

I just don't think so Psychological value and technical value The concepts are mutually exclusive and parallel.

There is no such thing as absolute objectivity and neutrality.

Pure technical value The term "emotional value" In the current context of the Chinese internet It has almost become synonymous with "going along with what others say."

"Knowing how to make people happy is a good skill."

But that's not what I mean by psychological value.

What I mean is The technology itself It is already embedded Awareness and understanding of others' inner thoughts Many people just don't realize this.

An engineer draws an engineering drawing Every line he drew Each label They are all actually aimed at one thing.

People who will read and use this diagram It could be another engineer.

Possibly the approving official It could also be the construction company.

But in short, this ideal reader's mental model I was involved in the technology decision-making process from the very beginning.

A programmer writes a piece of code His code Ultimately, it will be read and maintained by another programmer.

A surgeon performs one operation His choice of surgical method Risk assessment All contain Regarding the specific patient's physical condition Understanding of psychological resilience So it's not about someone mastering the technology first.

Then add a layer of care for people.

Rather, it refers to your understanding of people.

It is involved and infiltrated at all times.

In your technology A product design that doesn't consider the feelings of users and readers Not technically qualified but lacking in temperature Rather, it was technically flawed from the start.

therefore Technology and interpersonal relationships are not opposing concepts.

Rather, it's the technology itself.

It unfolds within interpersonal relationships.

Of course, most people are at work The application of this psychological dimension is unconscious and passive.

What I want to advocate is...

We need to transform this unconsciousness into consciousness.

You need to proactively think about what you're doing.

Who is the target audience?

What are their needs?

It's something they themselves haven't even realized yet.

When you start thinking like this Your technology It is no longer just a means to complete a task.

Instead, it has become a language for responding to the needs of others.

As a product Some people are thinking about meeting the parameter standards.

Fully functional And what some people are thinking is...

When this thing gets into the user's hands What was his first reaction?

In what scenarios will it be used?

What is its emotional state when it is used?

Under China's education system To cultivate this mental capacity It is indeed quite difficult.

China's exam-oriented education It overemphasizes a one-dimensional understanding ability.

In this system In the eyes of students, the question setter, the teacher, and the school are...

It can actually be simplified to the same authority.

This creates an illusion.

We can call it the illusion of objectification.

Or what could be called a naturalistic illusion?

In the world of exams Grades are the only measure.

It is an abstract authority devoid of emotion and free will.

Students are not facing living, breathing people.

Instead, it's a fixed standard.

Right and wrong are clearly distinguishable.

This makes many students subconsciously It formed a deep-rooted belief.

There are absolutely objective rights and wrongs in things around the world.

As long as I master the correct technology got the question right I deserve full marks.

The market demands that a person possess lateral empathy.

To understand the pain and desires of different groups A 20-year-old young man and a 60-year-old retiree They were moved in completely different ways.

There is no single correct answer here.

Only if you can understand the specific person in front of you...

In the market The essence of products and services It is not a cold, lifeless object.

Instead, it is objectified emotion.

It is through humanized objects Activities of exchanging emotions with others Of course, this abstract principle Transform into a concrete practice The intelligence still needs to be improved in many details.

I don't advocate that you respond or empathize.

Everyone who appears in your work That's an unrealistic strategy.

In reality Not every customer It's all worth the extra effort you put in.

This is actually another aspect of mentalization ability.

It's not just about teaching you how to care for others.

It also teaches you to make judgments.

Who deserves your care?

An insightful person It won't be applied indiscriminately to everyone.

Because that's a form of appeasement.

In their interactions with clients Determine what kind of person this is He is a thoughtful person.

Or is he someone who takes an inch and wants a mile?

He is a person who respects your work.

Or is he just someone who wants to take advantage of others?

For the former Every extra bit of effort you put in All of this will translate into long-term trust and reputation.

For the latter No matter how well you do He won't appreciate it.

They might even think that these are things you should do.

Then they made more unreasonable demands.

Therefore this ability to perceive It inherently contains a filtering function.

It helps you focus your limited energy Invest in relationships that can generate returns.

certainly What I'm talking about today is not a panacea.

Many people just complete their daily work.

I was already exhausted.

No extra energy To become aware of underlying psychological needs In fact Many jobs are the most draining for a person Not physical fatigue Rather, it exhausts the patience and goodwill of individuals.

When a person is under high pressure and low reward for a long period of time In a work environment lacking respect His inner world will gradually wither away.

It's not that he doesn't want to care about or be aware of others.

Rather, he himself never felt cared for.

In this state Let a person be aware of the needs of others It is indeed a luxury so The cultivation of mental abilities we are discussing here It cannot replace the social and institutional levels.

The responsibility that should be borne A reasonable labor system A respectful work environment These are the things that give people room for maneuver.

The prerequisite for developing mentalization abilities But I still believe For those For those who still retain a sliver of energy and the ability to reflect This way of thinking is worth practicing.

That's all for today's video.

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