Alex Hormozi : You’re Not Behind — Here’s How to Outwork Everyone
By Vexrulon
Summary
Topics Covered
- Work Equals Volume Times Leverage
- Four Levers Grow Every Business
- Spend Four Hours Daily on Priority Lever
- Maker Time Requires Uninterrupted Blocks
- Buy 96 Hours Monthly for $1500
Full Transcript
If you're a business owner or work for one, [music] this presentation may be the most tactical thing that I can do to make you money.
Um, well, I'm gonna attempt to prove some of you wrong who believe that you can never be out work because I see that on the internet all the time and it drives me bananas. Um, and the reason this is so important defining work is
that all of us claim to work every day yet most of us can't even define the word. And so, how do you define work? So
word. And so, how do you define work? So
we can use the science definition which is you know work equals force time distance. Problem is that that's not
distance. Problem is that that's not very useful for knowledge workers for what we do. Uh do we use the time on clock definition? You know time spent
clock definition? You know time spent working as our inputs. Problem is you know work 16 18 hours a day. And so if everyone is already doing that then how can one person work harder than another?
Okay. Um so then do we define it by how hard you try? So the effort that you expend is the work that you do. Well, do
you want participation trophies? And
people just saying like, yes, you tried your hardest, is this how you want your employees to gauge themselves? Well, I
tried really hard even though I suck.
It's like, well, okay. And so, if it's if work isn't four times distance, if it's just [music] the time you put in, if it's not just how hard you try, then what is work? And so, we better be clear
on what it is we're trying to do to make money, right? If we're going to do more
money, right? If we're going to do more of it to make more money. And so, this is my definition, which is work equals outputs.
And outputs equal volume times leverage.
So some of you guys have seen this for me before. And the plane speak is the
me before. And the plane speak is the number of times you do something times how much you get out of each time you do it. Fundamentally that's what it is. And
it. Fundamentally that's what it is. And
so the next question that follows is well then how do we work faster? How do
we do more work per unit of time? And so
that's volume times leverage divided by time. And so the plane speak is output
time. And so the plane speak is output per unit. Okay? And so if you want to
per unit. Okay? And so if you want to produce the most per unit of time, please pay attention because I do think that this will help you. And so how can we get more out of the time we put in
which in the game of business is money.
And so now everyone's like attention, you know, perks up. They're like, "Ah, that's that stuff. I would like that."
And so visual for you. So volume is the number of times you do the thing.
Leverage is how much you get out of each time you do it equals your output. How
many times you do it times how much time you get equals your output. And so some quick examples and you guys can tell me whether it's high or low. All right. Is
this high output or low output?
This is low. It's very hard to do that with very low leverage. High or low?
High. Great. Higher low. Higher.
Exactly.
Higher low.
Highest. Because we have a lot of volume on good leverage. And so now we understand what work is. You can either do more activity, do more stuff, or get
more for it to get higher output. And so
normally I spend the vast majority of my career talking about leverage. But today
I actually want to talk about volume.
And the reason for that is because talking to a lot of businesses and um I have taken for granted that people do all the volume stuff. And it turns out after talking to many of you that is
just not true. And so here I am talking about leverage because I just assume you work your ass off. Um and that's fundamentally false for most of you. Um,
and I'm baffled by how little people actually work when they think they are working. It's for you.
working. It's for you.
And so I'm g to cover two things today.
Number one, clear on the input that grows your business the most. Two is
removing everything that isn't that from your life.
My disclaimer is that this is for business owners and specifically your highest level employees. And so if you're like taking notes and you're like, "Hey, I want to send this to my team." I would recommend because my team
team." I would recommend because my team saw these slides beforehand and I had like two guys being like I'm going to change a whole bunch of stuff and I was like great and that's my sign for good presentation. So figuring out the right
presentation. So figuring out the right input. Let's say that you want to grow
input. Let's say that you want to grow your business. You can either get more
your business. You can either get more customers or you can make them worth more. That's it. You either sell more
more. That's it. You either sell more units increase LTV. Done. So breaking
this into actions for customers you either get more traffic or you convert a higher percentage of them of the traffic you have. That's the action. making them
you have. That's the action. making them
worth more. You raise prices, decrease your cost of goods sold, buy more, get people to buy more stuff more times.
Those are the things. That's all you got. And if you look at four things,
got. And if you look at four things, what do you actually do? Well, to get more traffic, you have to advertise more or better. To increase your conversion,
or better. To increase your conversion, you have to practice sales or you have to improve your offer. If you want to raise your prices, you just have to grow gonads and decide. By the way, gonads are are both both sexes. So, there you go. There's my [music] PC for the buy
go. There's my [music] PC for the buy more times, which would be decreasing churn. You have reachouts, you have exit
churn. You have reachouts, you have exit interviews, you do prepayments, you improve your armboarding, you get faster results, you hold events to appreciate members or clients,
but if you look at your time, you do almost none of these things.
You're not going to find out about it.
That is what you do on a regular basis with the vast majority of your time.
After all, if you do not have customers, then there is no one that you can raise his prices on and that you can get to buy more times and increase their lifetime value. And so, let's pick apart
lifetime value. And so, let's pick apart this first one first. Advertising more
and better. So, you advertise better by advertising more. Excellence comes from
advertising more. Excellence comes from repetition. When we even use volume as a
repetition. When we even use volume as a measure for skill, like I've taken 4,000 sales consults. We even say that we use
sales consults. We even say that we use it as a proxy. And yet, we don't think about that for our own skill in business. And so if you want to get
business. And so if you want to get unreasonably good at advertising, do so much advertising that it would be unreasonable for you to suck after doing that much of it. Again, we're just
defining inputs here. So if you run ads, it means you commit to spending four hours a day scripting, analyzing, writing copy, and recording ads, which may mean learning how to use editing software or an iPhone.
If you use outreach, it means spending four hours a day reaching out to people across social media platforms. If you use content as your primary advertising, then you make content for four hours a day, every day, and you make it on every platform.
If you use partners and affiliates, it means spending four hours a day doing outreach, ads, or making content to help your affiliates send you more customers.
So, these actions become the volume that create the outputs, which for many of you is more leads.
And if you're hearing four hours a day and thinking, how will I have time to do everything else? Remember that doing
everything else? Remember that doing everything else is what's this is what your time looks like when your business is stalled.
This is what your time looks like when your business is growing.
And so too many of you, if you're honest with yourself, your days look like this.
And expect results that look like this.
Told you I'll just give you a really thorough answer.
And so before you say, "But I need to keep doing insert whatever thing that isn't growing your business. Remember,
you guys can do whatever you want, but if you keep doing the same stuff and your business isn't growing, then the stuff that you're doing is wrong. It is
not the right stuff. And you have to learn how to let some fires burn.
Some problems are problems, but are not the problem of the business today.
And this is the essence of strategy. You
learn to prioritize. Some things are more important than others, which means yes, you can neglect them for a season.
Then when they actually become the true limiter of the business, the true constraint, then you focus on them four hours a day until you solve it. And so
if you use these four things as our guide, let's say you master traffic and you're getting loads of leads, but you can't close a barn door if the wind was behind you, right? Then conversion
becomes your limiter. And so then you train someone else on the advertising stuff you do because you mastered [music] it. And then you spend four
[music] it. And then you spend four hours a day trying to optimize your conversion, which might look like this. You might
actually track your close rate for a change. You might actually record all
change. You might actually record all your sales interactions and do them from behind the person. You can actually see their identity. This is for brick and
their identity. This is for brick and mortar people. And have a sign on your
mortar people. And have a sign on your door that says that you record so you can do this legally. Watch game tape of sales that actually worked every single morning. You practice your script out
morning. You practice your script out loud every single day. You hire someone who can give you feedback, ideally daily, on how well you sell. You have a two-minute mental prep before you take
consults every single time.
You give a pre-sale questionnaire to every person who walks in the door if you're brick and mortar or you have some sort of thing online to get them ready for the sale. You qualify people on the
phone. Better to pre-sell them.
phone. Better to pre-sell them.
And then you actually do that every time.
There we go. You guys getting this?
Cool. Okay. So all problems are solvable with skills and all skills are attainable repetition and feedback. And
once you have a skill, you can do it in less time which gives you leverage. So
you get more for what you do. The better
you get at it, the less time it takes for you to do it. So you get more time back.
In other words, once you get great at sales, you don't need to spend as much time on it and you'll still close the same percentage. You'll go from growing
same percentage. You'll go from growing a skill to maintaining a skill. And it's
much easier to maintain a skill and continue to stay at that same level than it is to gain a skill. And so it's kind of like maintaining weight. If you've
ever like lost weight or gained weight, like once you get to that level, it's much easier to stay and maintain that than it is to to break the whatever the word is, homeostasis. And same thing for
gaining muscle. And everything you spend
gaining muscle. And everything you spend your time on has to clearly ladder up to one of these four things. And so right now, if you look at your schedule and you're not lading up these four things, you're [music] not doing the stuff that
makes money.
Otherwise, you're just doing this rather than this. Care about output. They care
than this. Care about output. They care
about what can get from you. What's in
it for me? And so, if you're open to the idea, they might know a little bit about making money and growing businesses. I
want to get to the second part of my presentation, which was that was my 11-year transformation. That's my before
11-year transformation. That's my before and after.
How to make this easier for you. So, I
said I was going to cover two things.
The first is to how to get very clear on the inputs that grow your business and feel very clear on the four things that you need to do and how they ladder up to activities that you spend four hours a day. And you're like great, but I don't
day. And you're like great, but I don't have four hours a day. Well, that's why we're going to do the second part, which is removing everything else that isn't that from your life. And so, the nice part about this second half of the
presentation is that there's nothing you about. It's just facts. We all have 24
about. It's just facts. We all have 24 hours a day. I'm good there. So far,
I've just stated facts. Okay. People who
move faster just do better things with their time.
You can cut grass with scissors and it will take day or you can make one call and have someone else do it. In either
scenario, both people get the grass cut.
And so we outlined that you need to spend your time working on those four levers in your business at least four hours a day. And so I'm going to show you how to find the time with a combination of habits and buying time.
This may be one of the more tactical things that I give you guys that will probably change your life from this whole [music] experience. So first we have to find time. And second, we will buy time. So let's start with finding
buy time. So let's start with finding time. So there's two types of work that
time. So there's two types of work that every entrepreneur has. You've got maker time, you've got manager time. Maker
time is long blocks of uninterrupted time, four to six hours. You only have 14 work blocks per week of this maker time. It's very, very valuable. It's low
time. It's very, very valuable. It's low
urgency, high concordance work. That's
the stuff that moves the business forward. A productive maker calendar is
forward. A productive maker calendar is an empty calendar. An interruption
always destroys an entire time block.
Who here has had a time block where you're like really excited and then a 1-hour call comes in at 10:00 a.m. and
you're like, "Well, there goes my morning." Yes, we've all been there and
morning." Yes, we've all been there and you hate that person. [music] And this is what maker time looks like. Looks
great. Look at that beautiful blue space. So much work. So much money to be
space. So much work. So much money to be made.
On the other hand, you've got manager time. And we manage both of these
time. And we manage both of these things. These are time blocks as small
things. These are time blocks as small as 5 to 15 minutes. You have a hundred of these plus per week. The goal is to fill your calendar with these slots if you're in your manager time. And you are
maximally manager when you have no gaps.
And this is usually when you're spending time training teams, coordinating, communicating, putting out fires. And
this is what it looks like when you're on manager time. This is also my calendar when I'm on a manager day. And
both of these work styles are important.
Everyone here has worn both of these hats, right? Okay. But the moment these
hats, right? Okay. But the moment these two hats meet is when disaster happens.
And so if you try and tune tiny slices of management into your making time, kill half a day. Doesn't work.
And if you have lots of empty slots between your managing time, it's also inefficient there, too, because you're not doing anything with that time. You
might as well fill it with more meetings. And so, you have to understand
meetings. And so, you have to understand what type of work you're doing when you start the day and explain to your team the difference between these types of work and the importance [music] of those time periods and why you have to
prioritize them, the entire business can grow. And so, beyond explaining the
grow. And so, beyond explaining the difference in the of work, I don't know why I keep going out there. Um, here's
what I did to facilitate maker time because manager time kind of always happens. So, here are the maker habits
happens. So, here are the maker habits that I have. So, one is I decide the one project I need to work on that's the most important. And yes, it can be the
most important. And yes, it can be the same thing for a while. I woke up at 4:00 a.m. I worked until 9:00 a.m. on
4:00 a.m. I worked until 9:00 a.m. on
that work. 5 hours. That's how I work. I
turned off all my notifications. I have
a dark room. My office now still has no windows. Um, no sound. Earplugs. I keep
windows. Um, no sound. Earplugs. I keep
it very, very simple. I want to put everything out of my world besides [music] the work. And I realized that there are no emergencies. So this is something that for all entrepreneurs we have to understand is that there are no
emergencies.
There's 911, someone's dying, in which case call them, not me. And then there's the emergency that your business isn't going to grow for the third year in a row, which you need to solve now.
Which also means going to bed at the same time every single night, which is a habit that served me very well. And that
also includes weekend. I just And if you're like, how do I do that? I always
go to sleep late. Just wake up early once and be tired. That's how it works.
That's my brilliant idea. Treat weekends
and weekdays the same. And realize that drinking costs you two days. The day you drink and the day you recover.
And some makers work late at night after their kids have gone to sleep. Anyone
here who have that? Is that your time slot for making? Okay, cool. It doesn't
matter what your time slot is as long as you make time for it. Just find the four to five hours that you can turn everything off. And working weekends is
everything off. And working weekends is also a hack that you can move forward.
It's 104 days a year. The amount of entrepreneurs they're like, I take weekends off. I'm like, 104 days of
weekends off. I'm like, 104 days of uninterrupted time. Okay, got it.
uninterrupted time. Okay, got it.
Understood. Well, I'd love to compete against you. Anyways, so those are some
against you. Anyways, so those are some of the habits that help me find time to do the things that matter most. The
second is buying time. So, let's talk about that. So, you are the most
about that. So, you are the most valuable person in your business. You
produce the most value for the company.
And if you had a star employee, you would want to maximize from the same source. And so you become more
source. And so you become more productive by eliminating the things that make you unproductive more than you have some pomodor time hack. And like
this is what I really want to have sink in. You will become more productive
in. You will become more productive through elimination than by adding optimization just by taking away all the things that are not the things that grow the
business. And so I also bring this up
business. And so I also bring this up because no one ever sticks with that stuff anyways. We all see the Tik Tok
stuff anyways. We all see the Tik Tok hack of like put a timer and then take a walk or like no one does it. No one does it. No one does it. So, let's let's just
it. No one does it. So, let's let's just forget about it. Why bother?
But cutting things out, they are permanent reductions in energy drainage that you can reallocate to making more money, doing the stuff that matters. And
so, if we all have 24 hours a day, someone who works on the most important stuff for 16 hours, 6 days a week, is going to move way faster than someone who's who does it three hours per week in real real work time. Some of you
guys, if you look back on your last week, you're like, "How much real maker time did I make for myself to work on the stuff that grows the business?" Many
times, if you're really honest with yourself, it's like four hours. And so,
there's a reason that someone could actually move 30 times faster than you.
And that's the difference.
If you're doing three hours of product for 96 productive hours, just the math.
And so, it's not even close. That's how
you move 30 times faster than somebody else even though both people work all day.
And so hopefully they convince you about how important this is and maybe why other people you know move faster than you.
And so let's get really tactical. The
average American spends 50 hours per month on food, groceries, eating, prepping, cleaning. The replacement cost
prepping, cleaning. The replacement cost for that is $800 a month.
The average American spends 25 hours per month cleaning their home. The
replacement cost for that is $500 a month.
The average American spends 16 hours per month doing laundry, washing, drying, folding, organizing, dry cleaning, driving to laundromat. $200 a month to replace that. Which means that for
replace that. Which means that for $1,500 a month, you can get 96 hours per month back. That's two full work weeks
month back. That's two full work weeks every single month.
And that means that if you can make more than $15 per hour with your time, you should make that trade seven days a week, twice on Sunday, and once for your mom.
And this is very much a form of reinvesting in yourself, but you have to use the time that you buy to work to make even more. So, this isn't the I will spend $1,500 a month and then I
will get 96 hours back and I will watch 96 more hours of Netflix. This is not that plan. And I bring this up amazed at
that plan. And I bring this up amazed at how many people feel like they're being irresponsible by spending this money. Like the amount of entrepreneurs that I talk to that are
like that will happily hire somebody for $50,000 a year and are unwilling to think about the idea of spending $1,500 a month on things that make them feel fancy or frilly or like excess expenses
is ridiculous. [laughter]
is ridiculous. [laughter] I'll say that is silly. But if you could spend $1,500 a month on your most valuable employee, forget about you for a second, your most valuable employee to
have 50% more out of them. Wouldn't you
do that every day of the week and twice on Sunday? Of course. But you are that
on Sunday? Of course. But you are that more valuable employee. You are that person in the business by far. Not even
close. It's you.
And I didn't even get into into the free 40 hours a week that people spend. All
right. So, following sports teams, four hours a week. Replacement cost of not following sports teams, $0. Watching TV
21 hours a week on average. Replacement
cost literally nothing. Scrolling social
media, 17 hours a week, also literally nothing. Driving to and from work and
nothing. Driving to and from work and refilling gas four and a half hours a week replacement cost is $700 a month for Uber. You have somebody else drive
for Uber. You have somebody else drive you. I tweet on my way to work and I
you. I tweet on my way to work and I tweet on my way back. [music] That's
where I get my content.
And so for $1,500 a month, you can still do those fun things. So I'm not even I'm not even taking those out because you're not going to do it anyways. You're still
going to watch TV. You're still going to you're still going to scroll social media. You're going to do all that
media. You're going to do all that stuff. I'm not even going to try. You
stuff. I'm not even going to try. You
can still that stuff and spend $1,500 a month and get 96 hours a month back.
And so I want to be clear, this is a one-time investment. You will never get
one-time investment. You will never get this back. I can't respend the $1,500
this back. I can't respend the $1,500 and get another night in this is not doing it, which is what most of you will probably do is you will nod and you will think about it and then you will do
nothing and you will still cook your [ __ ] food and you will still drive yourself to work and you will still clean your house. You're like, "Well, I like my
house. You're like, "Well, I like my clothes folded a certain way. Who cares?
Like, is it worth the business not growing by 50% this year?
And somehow those of you who do nothing will be amazed why a year later you're still in the exact same position while someone else who took these simple steps 30x their output.
And this is how you can actually do your day job as the manager while also giving yourself the time to do what matters most as a maker. Those 96 hours, you can take those four hours a day and it's there. That's just from the stats.
there. That's just from the stats.
That's not just me. Like that's it's right there. You can have it.
right there. You can have it.
And so this trading up for time is buying time. And it it
buying time. And it it less valuable work that you trade money for for more free time to do more valuable work that you then trade to get more money. And you just never stop.
more money. And you just never stop.
This ne this whole process never ends.
And so bringing this all together, that's the stuff that actually grows your business. If you work on the right
your business. If you work on the right stuff, your business will grow. Like
getting more customers, making them worth more. And if you want to do as
worth more. And if you want to do as much and you want to do as much of that as you can to grow your business as fast as you can. And make sure your day looks like this, not like that. And to do that
in the real world, you eliminate everything else that's not that. which you do by understanding and
that. which you do by understanding and explaining the difference between maker and manage yourself and your teams and giving yourself time every single day to decide the project that matters most.
Wake up a little bit earlier, turn off your notifications, get a zone that you can actually work.
Investing your most valuable employee by eliminating 96 hours per month of work for $1,500 a month so that you can actually
work not to 2x or 4x more effective. Let
me say that again.
So you can work not just two or four times more effective than your competition, but 30 times more effective than them because they're, like you, super distracted, have their notifications turned on, are taking
calls in the middle of the day, and they too are only working three hours of productive hours a week, and you can absolutely murder them in their sleep by how much you crush them in business if you actually spend the time to do the
things that matter, which almost no one does. And it's crazy because I spend all
does. And it's crazy because I spend all this time making all this business content about LTV to CAC ratios and decreasing turning and make sure your onboarding is onboarded is streamlined.
And people are like, I don't have the time. Find the [ __ ] time. Buy it.
time. Find the [ __ ] time. Buy it.
It's right there. It's for sale.
And so you maximize your time and actually work on the things that matter, which everyone else will then wonder when you actually do this. How does he move so fast? How does she move so fast?
But you will know the secret is that there is no secret. you have one battery and you just try and eliminate as many drains as you can that aren't aligned with your goal.
And that's how you can compress multiple lifetimes [music] of growth into one.
Thank you.
[applause] Any questions on this? Was this uh was there was there anything that was unclear about that presentation? Go for
it. What time do you go to sleep?
>> Uh, so I get in bed at 9:00. I go to sleep by 10:00.
>> Uh, I'm probably up Well, today I was up at 4, but like most of the times I'm up by like 5.
>> Yeah, 10 to 5 works fine. I like I've I haven't had an alarm in like five, seven, [music] a long time. Um, I'm a big fan. I probably should add this is
big fan. I probably should add this is that I think you should have a sleep alarm, not a wake up alarm.
I mean, I sleep as long as you can because like if I don't know about you, but like if I get nine hours of sleep, I'm like, I can cure cancer today. Like
like I I so rarely get nine. Like if I get seven, you know, I'm I'm fine. But
nine, like I literally look at Leila, I'm like, give me the hardest problems today. Like [laughter] like I will just
today. Like [laughter] like I will just sit in in discomfort. Go for it.
>> Sure.
>> Yeah. So I think Okay, so the question was um is it okay to make your goal eliminating manager time? Um, I see it as a continuum rather than an absolute or a binary. So, it's not like I am 100%
maker or I'm 100% manager. I think it's just how much of that. So, like Leila's calendar is flipped from mine. So, I
have four days a week of maker time and one manager day on Mondays which I just stack the living hell out of. I'm just
like just I just tell the team I was like just destroy me. Just put
everything in there. I expect to accomplish nothing and I will just make all the decisions and talk to everybody about all the stuff.
the other four days I work on things that I think >> I just tweeted about this like 10 minutes ago which is great. Yeah. So how
much time do I spend on fitness stuff in general? So my big advice is get in
general? So my big advice is get in shape between 18 and 24 and then after that the maintenance of being in shape it takes like 10% of your time which I was alluding to in the presentation. And
so it takes me very little time to maintain this. Um but I now have a gym
maintain this. Um but I now have a gym downstairs and so it's super super easy.
Uh, but you know, I work out when I can.
I usually probably work out three, four days a week and it's just downstairs and I do it in the morning. I do the afternoon.
>> So, how do we I'm repeating it because no one has a mic just so you know. Um,
so how do we manage being married and being co-managers of the business?
>> Always talk about business.
>> Oh, so we always talk about business.
I think what we don't do is judge ourselves for talking about business.
>> I think more people get stressed about what they think they should be doing rather than just being like this is our relationship. These are our rules which
relationship. These are our rules which we make and we don't think they exist.
It's worked fine so far. If one of us wasn't into business, it would suck.
It's all I want to talk about.
Shoot.
>> This is This is [ __ ] awesome. So, the
question was, do I have uh do I have fun outside of of work? Um, the majority of my fun is in work. Uh, but
I take like one or two vacations a year that are like three or four days. Um,
and we try to do it with friends of ours because most of the friends that we have don't live where we live. And so, most of the friends that we have, not most, all the friends that we have are all pretty high level entrepreneurs and
they're really busy too. And so we try and have, you know, company there while we can all talk about business and talk about, you know, what we're excited about. And that's what works for us. You
about. And that's what works for us. You
know, there the first, I think, 3 years of our marriage, we didn't take any. I
mean, we didn't take a we didn't [music] do a honeymoon. We worked the day we got married. We worked the next day. Um,
married. We worked the next day. Um,
we're like we but we do us though. And
so I don't like I don't for every like I don't see this as prescription. We just
do we just [music] do what we want to do. Um, and so I always hesitate with
do. Um, and so I always hesitate with those those questions because people take it as gospel and I just like we really really spend a long time trying to not care about what anyone else
thinks about what we do.
Okay.
Yeah.
So, how often do I review what the constraint is in the business?
your business constraint doesn't change that [music] often once you get it right. And so once you know it's like,
right. And so once you know it's like, okay, I need to advertise more, you just keep doing that until you break something else. And sometimes you can do
something else. And sometimes you can do that for a very very very very long time. And the constraint then goes one
time. And the constraint then goes one is chunked down. So it's like we need to Okay, so it's like you're advertising and you're running ads, but you're like I need a second channel. So you're still like the the bigger constraint is still
the same. many more leads, but you need
the same. many more leads, but you need to have the constraint [music] of like I need to solve this next acquisition channel. And so it'll it'll move against
channel. And so it'll it'll move against the larger constraint of the business, but fundamentally all the constraints are going to chunk up to I need to get more customers. I might need to make
more customers. I might need to make them worth more. And I might need to make them more so that I get more [music] customers. And so those will
[music] customers. And so those will oscillate back and forth um on the business. The big thing that will matter
business. The big thing that will matter is kind of benchmarks is understanding like I think we were talking earlier when the guys were there with the med spa um he had a LTV issue. He didn't
have a leads issue. And so it's making sure that we're solving the right problem. And I see a lot of business
problem. And I see a lot of business owners really obsessing trying to drive down lead costs. And I find it to be more easy to just fix the sales process and [music] add a zero to your price and
then all of a sudden all your lead problems go away. And so it's it's I try and find the easiest way to solve problems, which often times isn't the thing that's immediately apparent.
So I'll tell you I'll tell you a fun a fun So we have So the book launch is going to come up at some point. Um, and
so I was thinking about some of the goodies that I was going to be giving away. And one of the goodies I had was
away. And one of the goodies I had was like like legit like 400 more hours of work. And so I started the [music]
work. And so I started the [music] project and I stopped after an hour and I was like, "Okay, can I use my second brain cell here and think of something else that I can give
away that's more valuable than this that doesn't take me 400 hours?" And it took me like an hour to think of something else that was better and took less time.
And so I think sometimes like the the pendulum swing on the other side of this is if you have tremendous work ethic then sometimes you want to solve problems the hard way. But there's like
this is something that I feel like I've found more and more as I've like gotten doggy years aged in business is like there's usually a more elegant solution if you just take a second and you're
like and I like asking hypotheticals of like what would it take two or if I had to
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