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bunq Update 27

By bunq

Summary

Topics Covered

  • Bianca's 8-Year Rise to CSO
  • Profit Fuels Refugee Aid
  • AI Powers Multilingual SOS
  • Three Choices Launch Investing
  • Earn Points Per Euro Spent

Full Transcript

[Music] thank

you thank you thank you it's so great to see you all here tonight in this beautiful theater thank you for coming to Bunk update [Applause]

27 now we have a lot of great new stuff to show you features that we have been working very hard on features that make life easy but I guess as you all know by now we are going to take a moment to

take a step back and look at some of the highlights between last bunk update and this bunk upd and I'd like to start with something that we are doing together as

you know uh at bunk we make it very easy for you to do a great number of things such as offsetting your CO2 impact as you spend and use your card we plant

trees to offset some of your CO2 and every now and then we look at the number of trees that we plant together we did so for this bunk update who is excited to hear how many trees we

have planted it is is truly incredible what we are capable of when we work together because together we planted over

205 million trees well done everyone truly incredible which brings me to someone and something and someone that I hold very dear um I think she's

the embodiment of what being a true bunker is all about I'm talking about Bianca this is her hi Bianca she joined bunk about 8 years ago and I know she's watching this from

Sophia I'm feeling super awkward hi Bianca how are you doing um but anyway uh she did really really well about eight years ago she

decided to join bunk because she cares deeply about users and her previous job didn't have that same focus and bunk of course has and so she joined us she

ended up in one of the most important positions that we have at bunk uh she became a super guide uh super guides at bunk are people who help you with anything you need if you run into something if you need help if you just

want to have someone to talk to they are there for you and she did this incredibly well and as such she moved on through the ranks and she became the

lead PR I think this is her we yes this is lead PR uh and she did incredibly well again so so much so that about

several weeks ago something incredible happened because in just 8 years she became the youngest Chief strategy

officer in banking history well done [Applause] Bianca I'm very proud of you now if you're watching this and you're inspired by this like I am and you're like hey

this sounds really good I want to join a compy where I can get [ __ ] done I want to join a company where my energy is not wasted on meetings or hierarchy or office politics or who knows who or

whatever I want to be somewhere where my energy actually makes a difference well please have a look at bun.com yobs and maybe one day we'll put you on the wall as well thank

you a little over a year ago something incredible happened for the first time in the history of bunk we became profitable thanks to you and us being us

bunk being bunk uh caring deeply about this planet we decided to immediately donate a part of those proceeds to a charity we found a charity that is

closely aligned with our values and um this this charity is called People for People um the values we share are that they like us they jump in they're very

entrepreneurial and they just get stuff done and also they do this together with a great number of people uh with Variety

in backgrounds age sex anything else religion um and they have made a real big impact bun is very proud to continue to support people for people and just to

show you what uh they have done and they have been doing over the past year we made a short video let's have a look at people for people we believe true impact

happens when we come together in a world where time is of the Essence Collective action makes all the difference no one should be forced to flee their home but if they have then we will be there to

support them people for people doesn't waste any time when there's no time to waste together we can help those in need as we act in a

heartbeat just days after the earthquake in Morocco we were able to deliver Aid and to help the villages who didn't

receive any help yet 2024 we didn't just show up we changed lives this actually makes me feel more involved in something bigger than myself but what does

collective action look like to alleviate the suffering of the children the women the families it's all about teamwork because together we can work smarter and

faster over 78,000 lives touched reached five countries and 12,000 M share with our donation we were able to provide food packages to people in Lebanon at the

same time in the nland we were preparing the donations and aid for Ukraine you know you see the impact you see the lives that are being changed right in front of you

115,000 essential items to provide warmth facilitate education and enable opportunities we engaged with 52 reception centers and hosted 12 Rolling

Aid events our numbers tell a story but it's the people that bring it to life it makes like a very stample on my heart on my life this really gives me goosebumps

that's really the heart of the action yeah from the bottom of my heart thank you thank you thank you thank you thank you very much help if you can help if we

all do that a little bit more I'm pretty sure this world going to be a better [Music] place incredible

incredible now little birdie told me there are some people for people people in the audience can you please stand up yes you too I think there's maybe more

well done guys great job and bunk is of course happy to continue support people for people for a long time to come and on that news it is

time to move on to all of the features that we have been building for you features that make life easy who is excited to see ladies and Gentlemen please welcome

T thank you Al thank you thank you everyone it's really good to be back here in deamar I'm here to talk to you tonight about how we're

using AI to make life even easier for you the first thing I want to talk about is how we're making the bunk app accessible to even more

users we've always wanted to translate the bunk app into more languages and uh tonight thanks to the power of AI we've

done exactly that because you can now use the bunk app in 35 languages there they are to show you how that works I'll grab

my phone and I'll connect it to the screen here we go I'll tap the beautiful bunk logo go into profile and then top right

corner go into the settings app references and I'll go into language now it's currently set to English if I tap on it it tells me it's

going to take me to my phone's app settings here we go tap on language and I'll switch it well you can see actually the long list of languages that are

available now but I'll just stick to Netherlands perfect if I go back now you see here in Dutch that it says that all of the

translations are in Dutch and if I go here now the bunk app is available in my language how cool is that now if you're using this and as a

native speaker you see anything that's wrong or can be improved all you have to do is take a screenshot and send it our way we've made this really easy so let

me show you I'll take a screenshot here and I can report something but since I didn't see anything wrong I'll just tell

them that everything's perfect send it off there we go and this way we can help make the bunk app better for all bunk users for the rest of the demo I assume

not everyone speak Dutch so I'll put it back into English and there we go last bunk update we announced that

bunk Pro which is usually 9.99 a month is free for students in the Netherlands back then we also promised we would make this available to more students in more

countries and I'm excited to tell you that we've done exactly that because bunk Pro is now also free for students in Germany France Ireland Spain and

Italy now again AI helped make this possible because rather than verify student IDs manually which can take a bit of time we've asked a little bit of

help from Finn your personal assistant and to tell you exactly how he's helping out here's Finn hey it's me again Finn let me show you how to verify your

student status and start using bunk start by heading to your profile then tap on plan see this right here just tap it and

I'll walk you through the rest now upload your proof of enrollment that could be your student ID or any official University document just select

your file and voila all done and boom you're verified now you can en Joy bunk for free how cool is that wait that was it yep it's really

that easy and remember I'm always here at the top of your Home tab if you need me now I'll hand it back to Ty to share all the exciting updates we've been working

on thank you Finn amazing yes it is really that easy I'm really excited for students in the these countries to jump in and start using

bunk now at bunk your security is always our top priority we have a number of innovative systems using AI that help

keep you and your money safe every single day but sometimes in an urgent situation you just want to speak to

someone now anybody can call from any phone number or pretend to be someone they're not phone calls are risky and this this is why until now we've never

offered phone support at bunk until now because we've done something great we've made phone support safe and secure by making it available

directly in the bunk app and we're calling it The Bunk SOS hold line I'd love to show you how it works so I'll grab my phone again and connect

it to the screen there we go I'll head to the profile Tab and go here into the support center at the bottom you can see it's asking me if I'm having an

emergency and like before I can chat with SOS support but now I can also call the secure SOS hline let me tap on that it's reminding me that it's only for

emergencies and that bunk will still never call you so let's call welcome to bunks SOS hotline one of our team members will be with you shortly

keep in mind calls are recorded for quality control you are currently the first person in line thank you for your [Music]

patience hello Tom from the bunk SOS hotline here how can I help you out today T hey Tom it's t I'm calling from the bunk update oh that's awesome hey everyone at the update I hope you're

enjoying it we're here and we're ready to help if you need us amazing talk to you later and there it is the bunk SOS

hotline now as I said before I'm Dutch so how great would it be if I'm in an emergency that I can talk to someone in my own

language well tonight we're launching something truly incredible because the bankk SOS hotline is available in the language of your

choice thank you we're using AI to for this to happen in real time it's incredible and I'd love to show you how it works so let's

call the SOS hline once more here we go and I'll enable this button here that says translate using AI welcome to bunks SOS hotline one of our

team members will be with you shortly keep in mind calls are recorded for quality control you are currently the first person in line thank you for your

[Music] patience hello again Ty Tom from the bunk SOS hotline here how's the update

going hello T Tom here from The Bu SOS hotline hey Tom here hi Tom Chase here again I hear you in Dutch now and if all goes well you will hear me in

English I sure do how do you like the new AI translations that CL I really like it a lot but for now I'm going back to

English and with one tap we're back in English anything else I can help you out with tast no that's it thank you so much Tom no problem we're here to help whenever you

need there we go the bunk SOS hline in your language that's it from me tonight and now I'd love to welcome a new phase to the stage you may recognize his voice

from the calls we just did ladies and gentlemen here's Tom hello everyone hi it's so exciting

to be here how cool was that SOS hotline right that's right we're here to help whenever you need now tonight I'm here to talk to you about something that is

just as exciting which is how bunk helps make your money work for you as you know there's already a lot of ways we do this from our high Mass interest rates to our easy budgeting

features and so much more in the last bunk update we launched a brand new way for your money to work for you bunk stocks it's the easiest way

for you to start investing we launched in the Netherlands and we wanted to make it available to as many users as possible so tonight I'm

excited to announce that bunk stocks is available to users in Belgium Ireland Italy Spain and France grab the bunk cap start using it and try

it out for yourself let us know what you think one of the best things that we've seen so far with bunk stocks is how many people started using it when they had

never invested before it's just that easy in fact like slight little anecdote on Saturday I was getting my haircut like ready for this update and my Bara

knows that I like work for bunk and she was like hey Tom I just started using this stocks thing I was like cool how' it go she was like super easy like have you invested before she's like no because it was always so complex in my

head I'm like this is the exact story I'm about to sell on stage right like that's exactly what it is it's the whole point it's why we built it it is super easy to get started but we thought

tonight what if we could make it even easier that's exactly what we're doing because tonight we're launching the easiest way for you to start investing ever do you want to see how it

works let me grab my phone and connect it to the screen there we go let's see and we're

connected so I'm in the bunk app I'm going to tap on the stocks tab at the top here I see a new Option it asks me

am I new to investing I am and it offers to help me get started nice that's exactly what I need so I'm going to tap help me get

started and here I see that I only have three choices yeah exactly instead of thousands of things that I need to choose between I've just

got these three all I'm doing is the green bar versus the red bar I'm looking at what's the expected return how much am I willing to risk personally I'm willing to take a little bit of a higher

risk in order to get a higher return so I'm going to choose Vegas baby that one next here and then I'm asked how much do I want to invest now

I'm just getting started I'm going to start out with €100 and then I'm asked when do I want to invest now I can have the bunk app do

this for me automatically so I can go the same day every month the same day every week I can go when I get salary that's quite fun we'll come back to that

later or I can just do a oneoff investment for now I'll pick oneoff investment tap on next and I see an overview of what's about to

happen really on this screen there's just one thing I'm looking at Giant shiny blue button that says start investing going to tap on

that and that's it in a couple of TAPS I just became an investor [Applause]

now I just got started investing that was super easy what if I could boost my investments further and I didn't even have to think about it for example what

if every time I made a payment my spare change would be invested for me automatically well tonight I'm excited to announce that's possible because

stocks now works with Auto [Applause] for anyone not familiar autosave is one

of our most loved budgeting features been around for ages I've been using it for ages how it works is every time you make a payment it gets rounded up to the nearest Euro the spare change gets saved

automatically to a savings account for you it's a great way to boost your savings tonight we're going to be able to put that spare change to work for you

in stocks so let me connect my phone to the screen and I'll show you how it works there we are as with all of our budgeting

features you'll find autosave in the budgeting tab I'm going to tap on the budgeting tab there and in the middle of the screen I see a graph showing my Autos saves I've been using this for a

while and so far this year I've saved €700 I didn't even have to think about it it's so easy I want that money to be working for me in stocks so to do that I'm going to

change my autosave settings by tapping on the settings icon here now I'll see that currently I'm saving from four of my accounts I'm

saving into my savings account and all my payments are rounded to the next Euro that middle one that's what I'd like to change so I'm going to tap on save to

here and I see a new Option invest your spare change now I tap on that and hey it's the same three options as

before if I want I can choose any stock I want myself there's a button down the bottom choose the stock yourself you can choose anything you want but I prefer simplicity so I'm going to go back to

Vegas baby tap on next tap on Save and that's it now every time I make a payment my spare change will be

invested for me automatically so I got started investing that was super easy I've now boosted my investments and I'm not even thinking about it how do I make my money work for

me in the long run one of the best ways for me to do that is to build a regular habit of investing for example I can invest part of my salary every time I get

paid wouldn't it be cool if I could do that without having to think about it I think it would so I'm excited to announce tonight that you can now invest

your salary automatically this works with the power of salary sort one of our most powerful budgeting features to show you how it works I'm going to connect my phone to the screen

here and you see at the top of the screen I'm already using salary sorder what this is doing is every time I get paid my salary it's splitting it between

all of my easy budgeting accounts for me that way I know exactly what I have to spend at all times you can see here that I have it set up so that when I get paid money is

going into groceries bills and fund money there's just no point budgeting if you don't have a little fun right so tonight I'm going to add a

stock there to do so I'll tap on my salary order and tap on edit settings then I see a new Option down the bottom invest your

salary I'm going to tap on that and hey it's our old friend the same three options can anyone guess what I'm going to

choose Vegas baby there we go I'll tap on next I can choose the amount that I'd like I'll say €500 and I can save my

changes that's it now every time I get my salary €500 will be invested for me automatically it' be cool if I could

show you this actually work right unfortunately I don't get paid for a few days so I thought of a solution I've asked our head of Finance Brian if he

could pay me slightly early just so I could show you how this works that's when win right like you get to see how it works I get paid slightly early we're all happy he's agreed so to show you how

that works I'm going to connect my phone to the screen here I'm going to go to the stocks Tab and I'm going to ask Brian can you please pay my salary now keep an eye on this number in

the middle here the portfolio number it's about 100 you can see that I just got paid it's sorted my salary within a few seconds theoretically there's a lot of

magic going on there and there we go I just got paid and €500 got invested automatically it's just that easy it has never been easier than

tonight for you to start investing in stocks grab the bunk app try it out for yourself and let us know what you think if you have any ideas any feedback any

thoughts we'd love to hear it let us know on together dob.com or while I'm getting a haircut that's also fine whatever works for

you that's it for me tonight now up next I would love to introduce my favorite person on salary day please welcome our head of Finance

Brian thank you Tom it's great to see that all my favorite budgeting features can now be used to easily invest in stocks as well

good evening uh I'm here tonight to tell you all about our new business features I'm an entrepreneur myself may know that I've

got my own taxi company on the side and here I am and tonight I'm going to show you a super easy way to manage your business expenses of your employee a new

feature called employee cards with empe cards you can create a personal credit card for your employee where you as a business owner stay in control over the budget to show you how

it works I'm going to create a new employee cards for my latest employee t let me grab my

phone connect it to the screen there we are go to the profile Tab and here you see I'm in my business profile because at the top it says Brian's cap what's in

the name scroll a little bit further down and you see a new section called employee access tap on it and here you see the cards of my existing

employees and all at the bottom I can add a new M tap on it and select an M as set T there he is a little bit further down

you see a monthly limit and here I am in control of my budget currently it's on unlimited but I know it ties a little bit let me adjust this I will give him

50 more than enough right ATM as an employee and there we have it t is invited for his own employee card hey boss I just got a notification

and you added me as an employee it goes that fast welcome why don't you connect your phone to the screen so we can show everybody what it looks like for an

employe yes let be connected great two phones so on Ty's side it's his phone as an employee on my side it's the phone of the business owner T you have received

an invite can you please accept the invite yes there we go and then we see a push message to me that t accepted the invite

and now please go back to your home screen and there it is we see Brian caps t as his own emplo card super nice I'm excited to start spending right away but when does my

card get here the cool thing is the cart is in your app on your phone so you can easily add it to Apple pay Simply tap on the

card and add it to Apple pay and you're to go you can start spending perfect I think I'll get a

coffee do you want anything no but please do me a favor and ask for a receipt I'll think I'll get a coffee for my favorite Barista

Chris hey Chris can I get a coffee go hey thank you oh and the receipt

please yes thank you all right boss I've got the receipt great I think now let's try to attach that receipt to the

payment that just made I think if you scroll a little bit down you should see the payment you made there it is and you see a nice Red Dot that means that you

have to attach the receipt please tap on the payment and there you can add the receipt right up on add a receipt and take a

photo there we go upload it yes there's my receipt that's it you managed your expenses all right well this was super

easy for me but how does this help you that's also going to be super easy for me so back to my phone we click on the three dots tap on the three dots top

right corner and I can export a statement here I can select the period the format and here you also see that I can include all the receipts let me

export the report and now all the transactions of my employees are all collected in one report together with the receipts and I can just send it to my bookkeeper and he can do the whole

administration at once I see they are spending a lot my employees at the moment it's still downloading there it is St on

me send it to my bookkeeper attachments and there we go it's that easy ladies and gentlemen EMP

cards thanks boss uh I'll get back to work please do make me some money um as a business owner I know every penny counts so wouldn't be wouldn't it

be great if you can make some money simply by using BN as of tonight you can with cashback with cash back as a business owner with every credit card payment

that you make you can earn up to 1% cash back and that includes also the emploee cards cool right yeah it's actually really cool because I was

checking the data I'm a little bit of a data nerd and for an average business owner is really can save up to a few hundreds of Euros so it's really cool feature so to show you how it works let

me connect my phone back to the screen and let me go to my hom Tab and let me ask back on stage Chris you're really doing a great job

tonight yeah okay I'm going to buy a coffee from Chris please have a look at the top of the screen so you can see what happens there can I please get a coffee and there we go I just earned

cash back that went maybe a bit too fast I'm also quite hungry can I get a sandwich

please o I have to pay first okay and let's have a look at the top of the screen and again I earned cash back I love me some shopping and I

believe really in number three so let's do it one more time can I pay for my patrol for my taxi and there we have it literally in

30 seconds I earned almost a Eur simply with using my card with cash back I'm going to grab my sandwich that's it for me tonight Chris thank you

very much I'm going to eat my sandwich and please give it up for Samantha thank you thank you Brian it is really great to be back here

with you all tonight and usually I'd be here to tell you all about our latest travel features but tonight I have something even more exci exting to share at bunk we're always looking for new

ways on how we can keep adding value for our users for you and of course to make life easy which is why tonight I am super excited to tell you all about our new

plans now thanks to your feedback we took a look at all of the plans that we had and we gave them all an upgrade and tonight I'm going to walk you through it

so let's start with bunk core bunk core is the bank account for everyday use so with bunk core you'll be able to open up to five bank accounts that you can use

however you like saving spending completely up to you you'll get a free credit card or free physical card you can choose debit or credit you'll get zero effects on all your card payments

abroad and you'll be able to open a joint account together with your partner and open free accounts for your children for business users you'll get the same

Five bank accounts plus you'll get 0.5% cash back on every single credit card payment you'll get 100 free transactions per year you'll get zero effects on all

your card payments abroad and you'll be able to link bunk to your favorite accounting software next up we have bunk Pro bunk Pro is the bank account that makes

budgeting easy which is why with bunk Pro you'll be able to open up to 25 bank accounts so that you can organize your money your way you'll get access to all

of the features that simplify your budgeting you'll get zero effects on all card payments abroad and you'll be able to plant trees four times faster by

planting one tree for every €250 you spend now for business users you'll get the same 25 bank accounts plus you will earn

double cash back on every single credit card payment you make you'll get 250 free transactions per year zero FS on

all your card payments abroad and you'll get 20% discount on any personal plan and finally we have bunk Elite bunk Elite is our highest tiered plan this is

the bank account designed for your International lifestyle which is why with bunk Elite you'll get free worldwide travel insurance free worldwide mobile data zero effects on

all your card payments abroad and you'll get a mystery perk that has everything to do with the final feature Ali will present in just a moment now for business users you'll get all of

that plus you will also earn double the cash back on all your credit card payments you'll get 500 free transactions per year zero effects on all your card payments abroad and to

seden the deal you will get a whopping 50% discount on any personal plan I just love these new plans I think they're great and the best part is we

have added all of these extra goodies at no additional charge the pricing stays the same but there's one more thing I'd like to share because when speaking to many

of you you also said it would be nice if bunk could offer a free account that includes a bank account a savings account and a card and tonight that's

exactly what we've did because as of tonight you can also use bunk free monk free is available for both personal and business users and there's so much

more to learn about all of our new plans so please go and check it out at bun.com neww plans that was it for me tonight thank you so much and on that note let's

welcome Ali back to the stage T stor Samantha and Brian ladies and gentlemen well done guys well done now hold on to your seats because

before we say our goodbyes asan's already announced there's this one final feature I'd love to show you and it has everything to do with the core reason to

use bunk which is make life easy we make it easy for you easy for you to do whatever you want whenever you want with whomever you want easy for you to invest in stocks easy for you to get a really

good exchange rate easy for you to budget easy for you to manage employee expenses easy easy easy and as of

tonight we're going to make it super easy for you to earn rewards with bunk [Applause]

points let me grab my phone log into to my user and connect to the screen here we go okay so bunk points

lives in your profile tab here we go you see the new tole in the top left when you tap on it you see that uh you earn one bunk point for every Euro you spend

to a car transaction every Euro counts and because I'm on the bun lead plan I get double the points so I get two points per Euro and I love it I already love the plan but this makes it even

better now there's all kinds of ways to earn additional points with uh healthy financial behavior like budgeting or uh receiving your salary on bunk because

let's be honest that's the best thing to do but more about that later you can tap on see more and you can see that and then let's scroll down to the rewards tap on see more and you can see here the

bunch of rewards that you get we'll be expanding this list as we move along I know there's a lot of great rewards in the pipeline as well but this is a great starting point now looking at this

rewards I really like the fre month of bunk Elite and because as a bunk user and as a bunk employee we get to use these um um we get to use these features

way long before you do that's another perk of working at bunk by the way uh I already have 10,000 points so I'm going to get a free month of bunk Elite because that's my favorite plan so let's

tap on it up on claim and boom there it is bunk points thank you so much for being being here tonight I hope you've

enjoyed take it easy good night [Music]

[Music] [Music] the

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