Facebook Marketplace - Buy & Sell Secondhand (How To)

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so welcome everyone

you have come to the facebook

marketplace buying and selling overnight

ago we have danny lean who will be

facilitating this webinar uh gaming room

has been actively using facebook

marketplace for several years

buying and selling items from teddy

bears to apartments

uh danny is currently a senior product

manager at rx advance i'm going to turn

it over to danny go ahead

hello everybody hello hi it's great to

be here welcome

and i'm really excited about this

because i've been a

happy user of facebook marketplace

myself for quite a long time all right

so um yeah i've been a

happy user of uh facebook marketplace

i've sold i've sold tvs i bought

monitors i bought um new speakers for

myself and i've even sold um

gave away this wonderful

bear to a family that just moved to

boston

and um they were really happy about it

the little child was like screaming and

hugging

so

and also even sold my apartment for

thousand two hundred dollars i mean if

something can help me sell my apartment

that i don't want

i think it has a potential to be such a

great tool

it's such a great tool that it helps you

buy stuff that um

might be a little over my price range

yeah you can buy small things like the

small air tags for 80 or even like a

nice massage gun on there and plus

pretty much everything in my living room

i bought it from facebook marketplace my

sofa my tv tv sand dining table coffee

table dining chairs the list just goes

on

and i constantly see myself going back

and buying small things that i know that

um i may not really need a brand new

so

it's a really eco-friendly way to

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get new items and be able to

and be able to

save some money as well so not only

eco-friendly but all very wallet

friendly for myself but there's a big

catch here

when used well

this because this is a second-hand

marketplace we have to be really careful

of how we're going to use it

one example of that i was looking for a

new watch band for my um apple watch and

those kind of the leather ones kind of

go for like 100

even if you buy it from the apple store

but i saw this one thing that says it's

14

14 for a hundred dollar item i was

reading the descriptions

if you take a look it says um apple

watch fits this size

it's an original blade bracelet ships

within 24 hours but it's only 14 hours i

mean 14

so

i had my doubts and i actually messaged

a seller

hi is this an original from apple and

the seller said no it's not an original

despite of him um saying that it's an

original item from apple

sometimes you really have to take your

chances or

vet out

red flags when you buy stuff on

facebook marketplace and that's what

we're gonna really focus on today we're

gonna go through different steps but

we're gonna help i'm gonna help you

identify these red flags that you should

absolutely avoid

so first we'll cover buying and the red

flags that you should avoid in buying

we'll also go over how to sell stuffs

you can

ship it to people you can meet people to

sell it to them get cash

and then at the end we'll all shop

together we'll get a list of items that

people might be want to take a look at

we'll go into facebook marketplace and

we'll try to look at together and

maybe we'll find some red flags together

but before we move on to the buying um

any questions so far

have a quick question

yeah hi everybody

yes hi everybody everybody's doing well

um

and i tuned in a little bit late i've

been trying to fix a little tech thing

so i might have missed a little bit but

i'm wondering um

are the items

that you

sell on

facebook marketplace so that you have

experience with

um like pre mostly pre-used

or

um

yeah pre-used or other new items

that can be sold can be suitable for

artists or designers etc

that's a great question

um short answer

you can sell new stuffs and use stuffs

i've sold away my sofa that i've been

using for two years very nasty but

someone wanted to come and pick it up i

sold it for fifty dollars you i also

sold items that i never opened out of

the box and sold it for a good price

so yes i think if you're interested in

selling some of your creative work

you can definitely look into facebook

marketplace and people

find people who are interested in it

thank you

i hope that answered your question

um

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sorry

are we going to cover that

uh yes we're gonna go uh cover the

selling um it'll be on the second part

and we'll um explore different options

how you can sell on uh marketplace all

right thank you

all right um i'm gonna move on to buying

and in buying there are two major ways

you can buy stuffs on facebook

marketplace

you can either meet that person and pick

it up yourself or have it shipped to you

um when you go into facebook marketplace

and look at different items i search for

my watch band again um you're going to

see some items that are saying quincy

massachusetts jamaica plain it means the

person who posted there

lives there or you're going to see items

that are going to be shipped to you

you're also going to see sponsored items

which are

being advertised on facebook people with

companies paying facebook money to

advertise their products

if we look at closer on one of the items

um

it says it gives you relevant

information about the item

where

where the area is without the exact

location

and who the seller is bradford that

joined facebook in 2009

this shows that you know this is a real

person that joined that has been using

facebook since 2009 and lives in jamaica

plain and that is one of the

um strengths about facebook marketplace

because you're buying it off the real

facebook users

people who've been on facebook for quite

a long time

and if you look at items that are um

there for shipping you're gonna see the

price

and you're gonna see that it ships for

four dollars

in this case five dollar item that ships

for four dollars

i don't know if that's a really good

idea but estimated arrival um july 6

july 8th

um now that's a little taken out of

context but it usually takes about a

week for an item to get to you um

if you decide to get it mailed to you

that brings me back to the point that

you're buying items from real people on

facebook

so on one hand that kind of gives you

the trust that um

they're gonna be real people that sells

people to you not some

total random stranger on the internet

but on the other hand it means that

they're exactly amazon so if they're

they need to mail the item to you it may

take some time

there might be issues in the middle

there might be

issues with the item and you're going to

have problem getting a refund for it

so there are really two sides to this

that this is real people on facebook

um so for those of us those of me that

i'm really worried when i buy something

off the mail what if it never comes to

me what if the person just stops talking

to me there's purchase protection that

facebook provides

and

if you don't receive your item if it's

damaged or not as described or if you

didn't authorized it facebook will be

there to try to protect you

i hope no one has to use this uh but in

worst case scenario there are at least

these systems that gets you covered

so that you're not totally lost in the

dark

so let's look at this item again

together um jamaica plain the same

person that we were looking at 20

but when i look at the descriptions

closely

um this person is really selling three

items instead of just the 20 watch

um one band for twenty dollars one

charger for twenty dollars and another

band for fifty dollars

um so

the point is here um

outside that it made whatever the

information on the title is

we really always have to read the

description

and sometimes they're really

deceiving

because

um i'm gonna ask this person is this

available and that will be the next step

and we're gonna have conversations about

um

if when they bought it and asked him all

kinds of questions until i feel

comfortable

these conversations can go for a long

time sometimes i was trying to buy a

speaker off of this person

i had to one and the communication goes

like oh can i pick this up today

can i offer you this price or what's

your address what time should we meet up

so

it's not as easy again not like amazon

where you just click one button it just

comes to you you actually have to talk

to this person and try to figure things

out together

so there are a lot of important

questions we want to ask when we buy um

stuffs

on facebook market this

where did you get this from

i was trying to buy a dining table and

they were selling it for 85

and i found the exact same table on

amazon a new one for 92 dollars

so i asked him is this the new

is this the same item is this where you

got it from and are you selling it for

85

so

this this kind of things happen you

always have to ask for where did you get

it from can i see the original place or

even sometimes

receipts or any certificates if you're

buying something really valuable and

high price

can you measure it for me

i was trying to buy a coffee table and

then i had to ask this person do you

think it's going to fit into a small suv

and this is especially true for any

furnitures or anything you can ask the

person to actually take a ruler and

measure it for you because you don't

want to bring it all the way back to

your home and

be stuck with it because it doesn't fit

through your door or something

what's the model number this is

especially important if you're buying

electronics like tv

this is what exactly happened to me um

i like the price i like the item but i

wanted to get a picture of the model

number

so what's great about this model number

you can just

type it up and into google and you're

gonna see the exact model and you can

compare

and get what it's going to cost you if

you buy a new

so

after all asking all these questions

we hope to avoid red flags

red flags can include new profiles

really unrealistic prices

and misleading information

we're going to look at some examples

together on this

trying to buy in when you're trying to

buy an iphone the newest iphone which

the new one goes for around like 900

thousand dollars i don't know

and you yeah when you search for iphone

13 on facebook marketplace you'll easily

see items that cost about 350 500

175 for two iphones

these i picked them out because i felt

like these are red flags

let's look at the one on the left first

iphone 13 cheapest you will find for 350

dollars

the description says i work at apple i

can't help you guys without anything

join facebook in 2020

so pretty new profile i'm considering

that it's facebook

saying that he works at apple and

selling an iphone for three hundred

dollars i'd be very suspicious of it

let's move on to the next one

iphone 13 max pro for five hundred

dollars

but the description says

it's passcode lock they charge 60

dollars to unlock it it's not icloud log

it's blacklist clean it's in good

condition

join facebook in 2019

this clearly looks like a stolen phone

and um it's always a good idea to avoid

buying anything that seems to be stolen

secondhand

let's look at the last one two iphones

for

175 dollar well if you look at the

description 175 dollar per month

unlimited everything 2 13 is included

message for details if you're 55 plus

it's cheaper for you

um seller rating pretty high so someone

must have been having a very bad

experience with there

so the point is

some things are really there are a lot

of things that

really are too good to be true

and

then you have to compare your options

and figure out

what's good to be too good to be true

and what's realistic

i thought this was a pretty realistic

and helpful um

item

iphone 13 for 740

which is pretty realistic given that the

phone hasn't been out even for a year

picture of battery capacity very helpful

and stephen joined facebook in 2010

so i think compared to the three

very

red flags

three posts that are full of red flags

this 2010 post this post seems much more

reliable

so

um

it's

the possibility of being

picking a wrong item or making a mistake

can always be there but all we can do is

to develop

keep looking at items and be able to be

more comfortably say okay that's not

that's not right that's not right let me

find something

realistic

so before i move we move on to selling

any questions on the buying side

i have a question for you could you you

had that you had a slide up that said um

red flags

and i didn't i was trying to take notes

and and you took it down could you share

that with us again please sure

yeah i did go through it way too quick

did i

yes new profiles unrealistic prices

misleading information

and uh like in the description if they

if it feels like the item is being

stolen

um

what other red flags can be there um

yeah but really um there are people

who's trying to

go out their way of ways and try to scam

you um

and

it's um sometimes because you know you

can tell their intention is really to

make money um i think it's very possible

if you keep looking to be able to tell

if this is fake or not

how do you um

verify if somebody says they

have been in since 2010

how do you verify that they have

uh so that uh let's see

this state is provided from facebook

not uh by so this person can't really

enter

what date that is

um

so this is literally the year that the

account was created so mine would have

been created like

2002 i mean 2004. whatever

but

is it possible that somebody is trying

to scam you on a facebook account that

they've been using for 20 30 years

yes it's possible

but

is it more likely that someone who just

created the account last year and has

their old

personal account separately

and used this just for scamming purposes

much more likely so i think

this joined facebook in which year is a

strong indication whether

um if they're here for business purposes

or they're just like normal

everyday users like like us

okay

i have a couple of

questions whoops are we still on i lose

anything hello

i can hear you oh okay i'm sorry i get a

little my have a little chromebook and

it gets unstable sometimes

thank you um the first question is um

what are the um

seller what seller details are provided

um maybe you're going to cover that but

what kind of seller details

are provided beyond

you know when they joined

and is there um

a rating

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or is there a place where you can get

um

you get feedback from other people's

experience with that particular

and the other thing is in a previous um

about five minutes ago you mentioned

um you showed a little screen with

purchase

protection

um policies so i don't know if that

maybe you're going to come into that as

well and i'm wondering whether that's

free

or what that protection actually is

what is entails how you qualify for that

okay that's it thank you

so

for the first question first yes there

is a seller um rating

and

um

this person on the right has only six

reviews and ratings but you'll see some

people are

really popular here and they have a lot

of ratings and a lot of reviews

some people will write reviews after you

do it

and

um

other yeah here we go um

120 reviews and joined in 2015.

um i think if you click on seller

details you'll get um

some of what they have sold previously

and those kind of informations we can

kind of

kind of go back into that loop and see

exactly what we'll see

in there but yeah nothing too

personal it's just

um information related to selling on uh

facebook marketplace

address or your phone number or

something

thank you so this this person the person

over to the right that you now have on

the screen they have a one two three

four and a half stars

um the other folks i didn't see any

stars any ratings for them and wondering

what that means

and

um

with the stars do you get any other that

if i were to click on the stars

um would it show

the different kinds of um

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give information about

why people chose you know to give three

stars or five stars or six stars like a

dozen other sites

or does it just have the stars and you

have to guess why

you know

they got that rating

that's a question

yeah um

if you click on the stars i think well

as a person who's reviewing you get a

chance i mean you get a choice whether

to just give you stars or leave some

comments on it so if there are comments

left people will be able to view it

the other question was that

with

i'm sorry i forget totally forgot i'm

trying not to know what my question was

i was asking um you know what what

information

came with

the stars i think i had another question

i'm sorry

and that was pretty much it

oh these are you know um and this is

going to be a strong indication for

people who want to purchase it that this

is a reliable seller um i would

definitely not purchase

from a person who have like really low

stars

so that's just that'll be there to

um

give you

the people comfort

but i'm not sure if it goes if you're

asking like

if i have really good stars will i be

more favorable in terms of search

results

um i don't have a clear answer for that

but i don't i think getting good reviews

are always good

would you say that four and a half that

you're saying four and a half is not a

good um

review or

very good okay

may i ask one more thing i don't want to

take up all the time

but but i'm wondering it would it be

possible if you i don't know if you

haven't planned

to if you were you able to share

your screen in a way where you can maybe

click on something and do something live

is that part of the um

i think uh we want to keep that for the

third part

okay fine

yeah thank you okay

do you want to jump ahead

but that was great thank you i have a

question what forms of payment are

accepted

oh great question i can't believe i

didn't cover that yeah

um so in the pickup scenario um where

we're going to meet the person in

jamaica plain you can ask the person um

do you want to do it in cash do you want

to do it in venmo and everything

so it just depends on the person to

person because you're going gonna meet

that person and get the item right

but if you're ordering it through mail

let's say this five dollar sips for four

dollar you're going to pay to facebook

just like you pay on any other website

and

we're gonna cover this in the selling

part but facebook will take a small cut

out of it

so that'll be just and they will pay the

seller after the item arrived and

everything so it'll just be like another

um any kind of online marketing

do they accept paypal

uh

i think so we'd want to check that on

the third part too

okay

yeah i hope so paypal is great yeah i

use it for everything

i don't i hate putting all my card

number everywhere too so

exactly

okay

all right if there isn't any more

questions on the buying we can

definitely circle back at the end also

before we move on was one question in

the chat um we could have covered it i

was driving in from picking up my little

one so i could have missed it um but i

think the question do we have to pay

taxes for selling on facebook market

oh great question and where it will

cover it in the selling part although

tax information very specific i was

reading on

their support page

um

and i

they do

take the taxes off of you if you mail it

to them because that's going to be a

credit card transaction but if you're

just meeting somebody to hand them over

the sofa you're not going to pay taxes

for that

so we'll cover the how the price

breakdowns on the selling part but yes

great question

selling um multiple ways that you can

sell on uh facebook marketplace

item for sale creating multiple listings

if you're deciding to sell

all kinds of stuff all at once uh you

can sell vehicles or you can sell houses

or rents um like i did previously

and um once you go in um the

information that you have to type in

there pretty much mirrors what we saw on

the buying side you'll add photos you'll

put the title in you'll put a price in

let's say what kind of what kind of item

this is category could be electronics it

could be furniture it could be

blah condition what kind is it new is it

like new is it good

and descriptions

once we do that there are some

nice options that you can use

first

hide it from my facebook friends i found

this uniquely um helpful because when i

had to sell that teddy bear i didn't

want to want

everyone in the world

that i'm selling that so i use this

option and this will help um

this will tell facebook that

please do not show this posting to

accounts that are friends with me on

facebook list in more places if you're

in any of the local community groups you

can list the listing in there as well

and some additional listing options

once we do that um again

for selling you can either pick it up

from the other person

the other person can pick it up from you

or you can mail it to that person

so after you enter all that information

before this would be the screen where

you land up in um shipping and local

pickup you can

change the method you can either say

okay i only want to ship this or i only

want to pick this up

but when you click shipping

you're gonna

enter more details like the weight

and um

what kind of label you want to get this

will help facebook um give you a

shipping label and um this price will be

taken off of your price

um from the payout that you're getting

so

the

label is i find the very convenient

because after i enter in this

information facebook will email me a

label i just need to print that out

bring it to the post office and they'll

ship it for me right there

so

from that 30 dollar item

if i click if i wanted to ship it this

is the breakdown that i'm going to get

the buyer is going to pay 575

extra for shipping

the total will be 35 dollars out of that

facebook charges me

5.5

or 40 cents minimum of the selling fee

also i'll be paying some of the shipping

costs

so even though i list this item for 30

i'm only going to get 28

and 28

so this selling fee facebook is taking a

cut off of it and this is why facebook

only applies uh the purchase protection

on mailed items

they're covering their costs and using

it as

ways that they'll cover for incidents

and get this

running

so after you list it

sometimes you'll be very popular

when i posted um the tv

i had 20 30 people messaging me all the

sudden and when i was trying to rent out

my apartment it was like a week-long

process of

finding people to

that are interested answering questions

and scheduling visits

so this whole process

sometimes can get out of hand and

consume a lot of time

but once um once we do

and there are all kinds of people that

you're going to encounter

i've had people who never showed up

after they said they're gonna show up to

pick up the item

i had people who showed up at my door

and started asking for discounts

i had people

who wanted um who wanted me to ship the

item like

as soon as

uh they placed the order

so

there will be a lot of different

situations

so if you want to pick it up um i

it's going to be

a more

i say um less hassle way what when you

say you just want to have a local pickup

at a location and then you can set

different options if you want to meet

somewhere in public

if you can

if they want to come to your address

store drop off and pick up

and

how do i get paid if i

uh send something over the mail so this

is another side on the facebook

marketplace after you send it your

payout will be initiated after 15 days

after you mark the item a shipped or

five days after the item is delivered

upon the confirmation

so

when i'm if i'm selling something really

in a hurry

i can't really expect to get paid like

as soon as possible this process does

take time so

this is something we should really keep

in mind

all right so before we move on to the um

interactive section if um any question

i'm expecting questions on the selling

side too

one question is the united states postal

service the only shipping that they do

or can you use ups fedex or whoever

you can use gps as well we'll definitely

go through that together as well

and could you please click back to that

payout screen again for about half a

minute so i could just finish reading it

to pay at the um

the payout um steps

yeah and

um i'm surprised the tax information is

not on here um i think either it might

be

calculated all the way at the end or um

they'll let you know

at the payout

okay okay the one that showed

how the payout is initiated

it's the last few sentences i didn't

read

um yes thank you

20 days okay

okay

thank you

well all right

um so i guess we had half of the group

very interested in buying and also half

of the group interested in selling so i

think we're going to try to do both on

the third part um we'll try to look for

items and we'll also try to um post

uh something together and explore

different options um definitely

comment or

come in with any questions if you have

in the middle here because we're going

to try to get this interactive as

possible on the buying side

um can i get any recommendations on what

we should shop for

anyone has a good idea

can give me on the chat or you can um

speak up

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are you looking for

ideas for what

uh we're gonna try to go uh buy

something together so i'm thinking about

what we should shop for

oh

what

a motorcycle motorcycle

maybe something a little smaller

yeah i don't know what about a coffee

maker

coffee maker sounds good

laptop i see a laptop in the chat too

i think

we can try a coffee maker um i

definitely need some coffee right now so

um

all right so this is the facebook

marketplace um

they

already see some items that are that

facebook things that i'm going to be

interested in some rc cars

interesting

yeah there's

a lot of very interesting items i

sometimes just spend hours and hours on

here

browsing through random items but for

now we'll look for

uh coffee

all right

so

we're seeing

definitely

a lot of items i see sponsored items

ships you again mr coffee ships to you

if we have some local items

let's see the tips

here

oh i'm in new york

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we can go in and set the range that we'd

like

so if i just want to stick to like

a a final radius from where i'm looking

at i can do that

now

[Music]

there we go we have an item from um 170

dollars from cambridge

let's go into one of that and see how

they look different

25

new machines

15 pounds open box retail 300 that's

very helpful

shifts for 21

i'd say a little expensive and you can

see the estimated arrival is on july

19th and 25 so they're saying it's gonna

take a little more than a week

so

uh

okay so seller information let's see the

seller details since we um

we're talking about that but what

happened

alert

okay it say johnny's facebook uh in 2004

yes

so i'd say that's a real person that's

been using this account for

18 years

and let's see what kind of um this is

the information that we're going to get

um

what kind of items that they've been

selling

ships to you

what they

then listing

and we could report or report this

person it looks like i can even look at

uh the person's

facebook profile

and see if this is a legit person or not

if they never had any pictures or

anything there's a chance that you know

this is just a fake profile right

so

this looks like a pretty

reasonable real person who enjoys

selling stuff on

facebook marketplace

and i think we were there were some

questions about ratings and stuff so

let's go and find something someone that

might have a rating

on the seller side

so use less than 10 times great

appliance and change my mind

okay that's reasonable

purchase for twenty two hundred dollars

you know open to offers

oh

170 dollars but open to offers

so

um since this is a pickup

we could message this person

um can i offer you 100

and we could offer it this way

but

when we're um trying to buy items um

through the mail

we do have a offer button which i don't

see here hold on

oh

so on this item we have this um

button called make an offer

if i click this

although this person says 125

i can offer a lower price and

they'll have 48 hours to accept or

decline it and

if accepted um

they'll try to ship it right away and

this is um gonna happen

because um

what is it

because on the seller's side they have

um

indicated they will try to they're open

to offers

so this is how

the checkout page is going to look and

looks like they do have paypal and i'm

already connected to it so that's great

i totally forgot about that and you can

see from the hundred dollar item

i'm gonna have to pay shipping and looks

like the buyer's the one that's paying

the tax

and um perhaps we can look at the items

that i've sold before but i guess the

seller is not

paying any tax

according to this

and there is me delivery information and

contact information

and so forth

so this is how

you would buy items on the mail

and you would you can make offers for

items as well

any questions here yes excuse me a

question how much do you need to pay to

facebook when you

uh selling stuff

right well uh definitely go to that but

i think it was about facebook will take

four percent of the total price

okay whatever kind of uh

item that you are selling

a big uh

b equals one doesn't matter

i believe so um and it they only charge

it if you send it over the mail

person to person um you're not gonna

give facebook

um

i have a quick question

it sounded like okay once you make an

offer you make an offer it sounds like

you're committed to it right is that

true you have to be committed and if the

and if the seller

um accepts the offer they have what is

it 48 hours was it to it's i think it

was 48 hours to to reject up the offer

once they make that um maybe unless i

missed something it seems like once they

make that then they ship it out to you

and then you're charged i didn't i

didn't i missed the part where they let

you know that they have accepted the

offer and then you could say yeah okay

when i it's it's i'm still okay with it

or i change my mind or whatever you're

committed once you make that offer

they accept it and then they ship it

[Music]

when you make the offer you're committed

okay you have to do it and then

at what point do you find out like the

additional um

i think we lost you for a second

i can't hear anything

how do you determine the shipping cost

uh-oh

oh

i think she's back i think i broke up

i'm gonna i'm gonna come in on my phone

i'm gonna disconnect this and come in on

my phone

but um can you hear me now

yeah

okay i'm going to i'll ask this question

then i'm going to

i'm going to come back in am i going to

cut off i'm going to shut down and come

back on another device the question was

um at what point do you get the other um

shipping

details

um like the

the cost with the actual costs or any

other details

um

once you make that offer they accept it

and it goes out and is it after that

that you find out what the shipping fee

is because what if you don't what if you

figure well you know what the shipping p

is not fee it's not going to be worth it

for me

do you not know that ahead of time um

maybe it was there i could see it

right so

um yeah once you make the offer you're

committed and at the time when you're

making the offer you're basically saying

okay if they accept it i'll pay 127

dollars here

and that is the shipping cost included

so at the time that i'm making the offer

i already know um how much shipping cost

i'm shipping classes in there okay yeah

all right thank you

all right i'm gonna

leave and come back on my phone here

i will show up on devices sorry thank

you

let me ask you a quick question

yeah

does facebook have any kind of um

say and who can keep their

site up and who has to take it down

based on their

um

past history in other words if

somebody's got if somebody's clearly

ripping people off can facebook

pull their

website

and say no you can no longer be on

december

i haven't in well

i have never been reported to us uh

being suspicious or anything but

i believe if um

a seller is reported way too many times

or

if you're a buyer and you've been

reported too many times they'll

definitely take some action i need to

read some

policies on that but they do um if we

see here

we do have the capability to

um

you have the capability to report the

seller

so

i think what you're talking about that

facebook taking action on someone i

think it can definitely happen

okay

yeah

i'm sorry i i i'm sorry i didn't let you

to talk i'm sorry

oh yeah it's just one i of course if

you're trying to sell something very

inappropriate or something i think

they'll find out and

take it down as well so that'll be um on

their hand too

yeah go ahead

it is safe if you sell something person

to person

uh to put you

on address or is very

to put um

something close what is your best advice

um so

when you

post something for um local

you'll

when i'm trying to buy ones people are

looking at your item they'll not know

your location exactly like your address

but they'll only know like just like you

see here

location is

approximate so i know they're somewhere

lower like brockton area but i don't

know their exact address i'm gonna have

to talk to that person and arrange a

pickup and

discuss where we want to meet if that

person wants me to come by this door

then yeah i'll swing by and they'll tell

me the address by then

thank you

hey danny we got another question in the

chat it says how how do you determine

the shipping cost uh do you take the

item to post office to find out

ooh

great question and i think we'll jump

right into the

um

the selling side we'll try to create a

new listing and see how the shipping

cost is determined

okay 5 55. uh

how long how long are we doing it till

six or six thirty

probably forgot

it takes

six it said to six but

go as long as you want

[Laughter]

i'm glad to hear that um

but i'll go through this really quickly

um so add photos titles um do i need to

put one right now yeah i'll put whatever

um title

house price hundred dollars

um categories

say

art supplies

condition new description

blah

so after i do this um the delivery

method if you see here uh let's go to

shipping only for now shipping method

ups uh

shipping label

so looks like we can choose ups or usps

here um depending on the thing

and the package detail this is where i'm

going to say how much the weight is so

based on this

the um facebook is calculating the

shipping cost for us

so five pound item

on ups um it's gonna be six

sixteen dollars

a really light let's see

item will be nine dollars

this is acting weird but

hold on

input exact point

zero point

a very light item

uh it's not letting me do what i want

but

okay there we go a very light item looks

like usps is much cheaper

so

yeah um

definitely and you can decide to cover

the shipping cost um if you want

so this is where um the shipping costs

will be determined and it's going to be

shown on your

listing

did that answer your question

i think they was posted in the

in the chat

somebody posted in the chat

somebody posted something

you answered the question somebody read

the question for you

i don't know who was it

how do you determine the shipping and

cost yeah um so we definitely don't need

to take it to the post office to find

out we'll know at the time at the time

and um if we

keep going

uh oh yeah this is where you um

let the buyers to

um

place offers for you

my minimum price you'll consider

and publish that i really publish that

just now i need to

take that down but

there we go

[Laughter]

we just published

a totally weird um listing but um

this is going to

show me

what it looks like for people buying it

and

looks like i am community recommended

and it'll ship for four dollars no

returns and so forth

so

this is how the

listing process works and um

these some of my previous listings so

some of them i sold on mail and some of

them on okay let's look at an example

where i sold something on the mail

oh this one

okay

so after you um post something you're

gonna view the orders um here and this

you can see where you can get the

shipping label again and the tracking

details

and um

after the label was created i sent it

out few days later i'll see if it went

for delivery delivered and after it's

delivered i believe

i got paid a

few weeks later a week after that

and you'll see oh here they do take the

sales tax off so 50 dollar item they

paid some tax and shipping costs

facebook took a five percent selling fee

they took the sales tax and i paid some

shipping costs

so

i got forty seven dollars

but i mean

i listed for fifty dollars and i get

forty seven dollars so i thought it's a

pretty good deal

why isn't the buyer paying the sales tax

i have i mean i go into a store they

don't pay the sales tax i do

i'm serious oh that's very interesting

yeah i never really

paid attention to that before

it looks like you you're not paying the

um this is minus

okay hold up for something

yeah they

paid that tax

and um

that's enabling me to not pay it

somehow

so they paid the tax and i'm not paying

any i'm also paying it

because yeah i'm also paying the same

amount

so

it looks like

okay initially you're paying the

shipping costs to send it out

but they're

it's included in

what

it's included in their cost

so it's deducted from

let's say

the seller is paying for the

state taxes shipping plus it's negative

the number is

right

that's what i've changed thank you

they paid about 58

and i got paid 70 i 47

so

five dollars uh i mean the total of like

about ten dollars went somewhere

facebook took some shipping took some

and also the state tax took something

and the only thing that you paid was the

selling fee

pretty much

yeah

yeah you're right yeah fifty minus the

amount is

you know

understand that you're not it's not

being deducted from your um

have you also um

are we going till 6 30

i'm not sure me um

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are we i don't know what people are

available

so we we told folks that the webinar

goes until six um

and then yeah i mean danny if you're

able to take a few more questions that's

up to you i mean i you know if if people

need to leave um you're welcome to leave

someone may stay

yeah i'll say goodbye to people who are

leaving but um if you have more

questions please do stay i'd be happy to

answer for another um and

minutes question

hey 15

um

on the sales tax is it based on

the seller's state tax or the buyer's

state tax

that is a great question and i have no

idea

on ebay it's the buyers

yeah i don't think mass takes um oh what

is that like that's like

1.5 no

six and a quarter

yes

yeah that looked it's 9.78 looks pretty

high

so yeah i have no clue but um

looks like i think david's right i think

it's the uh it's the buyer

yeah that makes perfectly good sense

so how does the shipper know do you i

guess maybe david you might know this

how is the shipper um

gonna know what the sales tax is well i

assume facebook calculates it based off

the buyer's address so that

sales tax is a north carolina rate

whatever that is i have no idea

but i assume facebook goes in there sees

the guy's address or woman's actions and

then calculates it accordingly yeah i

mean that's what ebay does and i only

know that because i've been shopping on

ebay for years

way too many times

yeah i think ebay is great too but uh

i really love the localness of facebook

marketplace you can just pop in and grab

like literally my sofa there i bought it

from facebook marketplace

so i think um that's a great side of it

too

is

it is it is this site similar like great

list

yes i mean

in reality it basically does the same

thing right but um the only difference

is that you only need a facebook account

to be on here

and when you buy something from a person

you actually know that this is a real

person on facebook

not a

random person on craigslist who don't

really

look like a

real person but you cannot you're

actually talking to

a real facebook user so that's that

would be the only difference with

craigslist

the other thing is over the last few

years facebook marketplace

is really replacing craigslist there's

fewer and fewer listings on craigslist

and you go to marketplace and you know

you see a hundred or whatever

it's like more safe yes

yeah it's safe and it's very very active

like um

sometimes you're gonna see

like very popular posting where you use

upload something and people are gonna

swarm you with messages

i'm just gonna delete that listing that

we just created by mistake excuse me can

you can you uh repeat where do you want

to erase that that post can you repeat

the action

oh yeah

so

okay i see it the three dots and delay

delayed listing okay

yeah

ah shipping orders all that yeah and um

this is really wonderful on mobile as

well so um if you prefer to do it on the

phone um it's

it's there as well

danny

question um now a couple people

a couple of folks that had the um i

guess the apple phones one person had a

four and a half rating the other two

people including one of them if i

remember correctly one of them

um i think was

a member of 2004 or something they had

no i didn't see any ratings for them no

stars

what does that mean if they had no

ratings

i would just mean that nobody rated them

um let's see my ratings um

so so it's not required that people be

rated then it sounds like there's no way

really

oh

[Music]

okay i've definitely rated people

because they were really nice um but

sometimes i never rated it because i

never

um couldn't bother doing it

commerce profile there it is

i got two ratings and those are uh oh

look um visible to the public after five

ratings so only after you have five

ratings the stars will start showing up

looks like

how many of these people you think rate

themselves

maybe

sneaking and reading

sneaking a couple of good ratings

yeah maybe

definitely i don't know if this can

actually i can rate somebody

if i buy it off of um

let's see if i can buy it off of

just the normal person to person rather

than um

um what is it mailing because if you

think about it if i buy it through mail

i'm gonna put the order through it right

so that's why i have this

i think only here i can

rate the seller where can i rate the

seller

we're saying you cannot the other people

that can rate the seller is somebody

who has bought something

yeah i believe so if you haven't bought

something um you cannot rate the person

that makes good sense yeah

yes somebody has purchased something you

have an opportunity to rate them

and if if you had customers and none of

them chose to rate then there's no

rating that shows up

i can't

on ebay

i get an email after the item is

delivered and then they want the rating

and i found if you don't rate someone

they'll usually get back to you because

they want to keep their ratings high and

if you give them a low rating and

they've had five stars all along they

get quite angry and they want to know in

detail what happened

yeah

i mean most of the people on here are

just really

um people who just want to get rid of

something that they're not using anymore

i think those are the best listings that

you can find and once and they those

people don't typically care about

ratings that much too

i think um

yeah i think that's been the common

trend i've been seeing

do you know do either you know anybody

know um

um have a preference of

say

um between facebook and ebay i purchased

one or two things from ebay and i

i i wasn't satisfied with what i got

it was some software

i think that can happen to anybody but

i'm wondering whether or not facebook

tends to be more local

and maybe more

familiar or something or

um

and i don't know is this facebook seem

less risky or or not i don't i'm just

wondering

um why people speak one is vice versa

one difference is that i when i feel

like that's a real person that actually

been using that product

um that's one way that i feel safer the

other person the other side i said i can

just

message that person and start having

conversations right if i need to buy a

car like this i'll just message the

person hey

uh

how long have you have you have you ever

smoked in this car like or something

like that you know

and i think

the ability to have a real conversation

with a real person i think

that's one of the

main strengths on this marketplace

okay

all right thank you more questions to

person

yep exactly

okay

and

i mean

what was that

15 that's not bad four thousand dollars

right especially this who knows

yeah everything's so expensive these

days

driven

oh this guy drove a lot in five years

wow

um

intercur autos

oh

this person looks like uh it's like a

company though like a dealer that's

posting on facebook marketplace right

because

i see

um like that

and let's see about the seller

um

uh looks like a just a normal person but

maybe they are selling on behalf of a

company yeah inter-car auto sales

is it possible to visit any like um

space that has um a seller that has like

artwork or craft book or design work

just for

that

because i'm asking because i remember

a few years ago when facebook

marketplace first opened up i think

you could look at stuff but you couldn't

sell directly through it i think people

were using square or something this was

a several years ago

etsy is a great website for artwork

yeah i'm going to check them out too

i'm looking at local listings for

paintings and looks like this is very

active too

it looks very local yeah and yeah i

would definitely want to buy something

like that would be great to

actually go and look at it and

buy it or then

police

commissioner

he uh his sister used to be i saw her

and i knew her as a cop i knew his

sister his sister used to be a cop she's

retired

hey

i think we're at 6 15 and i think we're

almost at the end of the questions

as long as

um um unless someone has a question they

want to share the last question

oh

she's i was just going to ask you um

we're definitely going to be doing the

coding as well right

next time around hi thomas yeah so the

coding is a separate webinar and that

won't be until september but yes that

that'll happen uh that'll happen then in

september

okay great

this has been great very informative

thank you very much has been

very much you're welcome guys i really

enjoyed it too

and

to

regine

looks like

i'm gonna

send this to regine if it's possible

i think she's really interested in this

so

she can uh you can open the link that i

just posted on there um

machine and richie and hopefully i'm

saying that correctly but um

yes you can definitely contact this

person

and find out

yeah that's a good price for great

hold on is it me oh for me yes go ahead

vernell

um

i'll give you time to

go off of mute yeah but for everyone

else thank you so much for coming uh we

dropped a link to the survey earlier on

in the chat and we'll also just be

emailing that out to you as well thank

you so much for coming great questions

everyone um and thank you danny for

staying extra as well

thank you guys that was fun yeah thank

you i

i'll come back with something

interesting again

see you guys around thank you so much

danny have a good night

[Music]

you