How to Build a Knowledge Base for AI | 2.3 - AI Customer Service Masterclass

Al righty let's get into it today we are talking about one of the most critical parts of your AI support system building a knowledge base think of your knowledge

base as the brain of your AI it's where your AI learns how to respond what to say and how to handle a wide range of customer questions I told you I was

about to repeat myself over and over about knowledge base and again but a strong well structured knowledge base make it easier for your AI to deliver

fast accurate answers and creat a smoother experience for your customers love what you're learning give this video a thumbs up and subscribe so you never miss a lesson from your customer

Academy what makes a knowledge base AI friendly an AI friendly knowledge base is all about being clear consistent and well organized here's how you can make

your stop notch first Simplicity and Clarity keep each entry point short and to the point use Simple language and avoid unne necessary jargons organize

topics group your entries by Major categories like building account settings and so on consistent formatting start with an intro provide step-by-step instructions and wrap up with helpful

details now add screenshots related to articles to give both Ai and customers more context now let's break it down step by step First Step gather existing

resources start with what you already have fqs troubleshooting guides these are your Ro materials focus on common questions your team handles every day

these are gold for your knowledge base stuff is gold second organize by topics structure your content into broad categories like building account

management technical support step number three write and format entries make your entries clear and AI friendly for the

title be direct and searchable like how to reset your passwords in the interaction briefly explain what the article covers use step-by-step instructions use numberous steps to

guide customers add screenshots to make the process Visual and easy to follow and add additional notes include extra tips or links to related articles for

more context connect related topics to create a web of helpful um information for example in a password reset artical link to related entries like account

security tips or recovering your username if your platforms allows link directly to sections like profile settings to give customers instant access why this matter imagine a

customer asking how do I change my building details with a well structured knowledge base your AI can instantly pull up the correct answer but without

proper structure the I might give an off topic or incomplete response leading to customer frustation of course to keep your knowledge base effective review it

regularly schedule routine updates to keep information fresh collect feedback use customer feedback to identify gaps in your entries add new topic as your

product evolves expand knowledge base to reflect those changes for example the way we do it every time a single feature has been published we have a task to

update or to create a new article based on that product or feature a well organized knowledge base doesn't just make your AI smarter it also frees up your team by letting AI answer

repetitive questions so they can focus on more complex customer needs ready to create a knowledge base that works for your AI and your customers let's get started