How to Build a Personal Brand (Full Course)
By Caleb Ralston
Summary
## Key takeaways - **Brand is intentional pairing of relevant things**: Branding is defined as an intentional pairing of relevant things done consistently, which results in brand association when the audience inherently connects those elements. [01:13] - **Define your brand using the Brand Journey Framework**: To define your brand, work backward from your desired outcome by asking: 1) What is the outcome? 2) What do I need to be known for? 3) What do I need to do? 4) What do I need to learn? [04:04] - **Content volume for learning, then focus on quality**: Use high volume content early on to gather data on audience preferences, then compress your efforts into fewer, higher-quality pieces based on those learnings. [01:25:14] - **Hire for culture, train for skills**: When building a team, prioritize cultural fit and train for technical skills, as it's significantly harder to instill values and work ethic than technical proficiency. [03:23:33] - **Share knowledge, sell execution**: Provide immense value freely to build trust and awareness, then offer paid solutions for the execution of that knowledge, as people pay for help with complex tasks. [01:09:08] - **Be transparent with your team**: Radical transparency with your team builds trust and encourages them to be open and solve problems proactively, leading to better overall performance and retention. [01:35:31]
Topics Covered
- Branding is an intentional pairing of relevant things.
- Reverse engineer your brand with these four questions.
- What you avoid associating with is most important.
- Use quantity to discover what quality truly means.
- Educational content is a tool to scale trust.
Full Transcript
Right now, you're on one of two paths.
Path one is the forgettable brand. You
post content randomly, hoping that
something's going to stick. People have
no idea who you are or what you do, so
they do not engage, and they definitely
don't buy. Now, path number two is the
intentional brand. This is where you own
what people associate with you, and your
content builds trust and moves people
toward a decision. If you're on path
number one right now, this course is
going to get you onto path number two
and save you years and hundreds of
thousands of dollars worth of mistakes.
And if you have identified that you're
on path number two, odds are you've
probably hit a ceiling that you have not
been able to break through. This course
is going to help you smash through that
ceiling and actually hit the scale that
you've been wanting. This course is not
just theory. It's built from real
execution and my 16 years of experience
in building brands online. So, here's
what we're going to cover. Section one
is branding. Section number two is going
to be content strategy. Section number
three is going to be building your team.
And finally, in section four, we're
going to talk about monetizing your
brand. So, the first section is
branding. And I think that we should
start off with some definitions here so
that we are on the same page and
everything that we discuss moving
forward is from the same understanding.
I define branding as a pairing of
things. I define good branding as an
intentional pairing of relevant things
done consistently and what you get from
that is the byproduct which is brand.
Brand is when the audience inherently
associates those things together. Let's
use the most classic example known to
man. Nike and Michael Jordan. Nike
entered the basketball market and they
wanted to have their audience or
customers associate them with athletic
greatness. specifically within the
basketball industry. So, what did they
do? They intentionally paired themselves
with greatness in basketball. Michael
Jordan. I I can't think of another name
that's more synonymous with victory
with winning, with greatness. Or take
Gary Vaynerchuk in content. The man
literally wrote a book called Crush It.
I don't even remember when it came out.
I think 2009. And he was talking about
how people are going to make money
talking about the Smurfs on YouTube. The
man is synonymous with content and over
time his actions done repetitively have
led us to draw that association. He has
intentionally paired himself with
content among many other things. Or my
absolute favorite that I always have to
inject at any chance I get
Harley-Davidson. Harley-Davidson for
many years in their marketing has
intentionally paired themselves with
freedom. And so what is the association
that the customer base draws upon when
they think of Harley-Davidson? Freedom.
The open road, tearing off their suit
and going out and hitting the road. And
so ultimately what we are trying to do
is think of what are the associations
that we want our audience to inherently
draw when they think of our name. And
the beauty of this is it actually makes
it operational for you. All you have to
do is deliberately and intentionally
pair yourself with the association that
you want your audience to make. It takes
all of the woo woo fluffy magic out of
what brand is and it makes it something
that you can actually do. Now
real quick, my team and I put a lot of
effort into building out this course and
a lot of accompanying worksheets and
playbooks. So, please take advantage of
them. What you're going to notice is at
the bottom of the screen here, we're
going to have little icons that tell you
what sheet and how you can download it.
I would highly encourage you, please
download these sheets and follow along.
Now that we know what brand and branding
are, we need to define what your brand
is. Now, your brand actually exists
whether you define it or not. Your
audience might be defining it for you. I
would rather we be intentional and take
control. The first step in defining your
brand is defining your desired outcome.
I like to work from the end goal and
reverse engineer our way backwards. And
so here is how I actually reverse
engineer our desired outcome to today.
It is called the brand journey
framework. And it's just four simple
questions, but I can't tell you how many
people have told me how impactful this
was and gave them the exact road map of
how to go about building their brand. So
question number one, again, like I said
we're starting from the end in mind and
working our way back. So what is our
desired outcome? What do we want to have
happen? Question number two is, what do
I have to be known for in order for that
to happen? Question number three is
what do I have to do in order to be
known for that? Unfortunately, building
a brand isn't just about things that we
say, it's about our actions. And so if
we want to be known for something, in
order to be known for it, we got to do
the to be known for it. And then
finally, the last question takes us to
right now. What do I have to learn in
order to do that? So if I'm going to do
things in order to be known for
something to then get my desired
outcome, well, right now, I might not
know how to do those things. And so this
gives you day one exactly what to do.
You need to learn these specific items
and then you need to do those things and
then you will become known for those
things and then eventually the desired
outcome occurs. If you have clarity on
your outcome, this ensures that every
decision you make along the way lines up
with what you want to have happen. The
majority of people that are building
their brand online that are posting
content, I promise you
99.9% of them have no idea what they're
trying to accomplish with their content
with their brand. And so what they're
doing is they're wandering aimlessly.
There's an amazing example that I I love
to share from Alice in Wonderland.
There's a moment where Alice comes to a
fork in the road. There's two different
directions she can go. And the cat
Chester the cat, I believe is his name.
And he's sitting in the tree and she
says, "Which way should I go?" And he
goes, "Well, where are you trying to end
up?" And she says, "I don't know." And
the cat responds with something so
powerful. He says, "Well, then either
way, we'll take you there. If you do not
have a desired outcome that you are
making your decisions off of, you're
going to go somewhere, but it might not
be the place that you want to be. Now
after you define your desired outcome, I
would argue probably the most important
part of defining your brand is defining
your associations or the associations
that you desire to have. Ask yourself
what do I want to be associated with?
What do I want the audience to think of
when they hear my name? Here's an
example. Do you want your name to be
tied to business, trustworthiness, or
mental well-being? Everything you create
should reinforce those associations.
This is where intentionality in branding
starts. Everything you create should
reinforce those associations. This right
here is where intentionality in branding
starts. So, a very meta example here is
that I am creating this course and the
content that we're going to be putting
out to intentionally pair Rston, my
consulting firm, with value, with
scaling brands, with understanding
attention, with building brands that not
only scale, but last and build
trustworthiness within their community.
This is literally what I'm doing. I'm
putting together a massive course right
now that is going to outline all of this
and
consistently pair myself with those
attributes that I want you to draw upon
when you hear about Rston Consulting.
So, we're going to continue to create
content like this talking about scaling
your brand. We are intentionally pairing
ourselves with the relevant thing
scaling brands and we're going to do
that consistently through our content.
Now, we just went over what you want to
be associated with. I would argue this
next part is far more important and
something that 99.9% of people
completely ignore, which is what do you
not want to be associated with? A lot of
people make the mistake of assuming that
brand is only about what you want to
have happen. But a lot of what building
a brand and a successful brand is
especially in today's saturated market
where there's so many people online
talking about the same subject matter as
you, you can stand out by what you
choose not to associate with. This is
ultimately how you protect your brand.
This is how you keep it from deliluding
and being misinterpreted. Think of how
many people you see online whose
reputation probably has nothing to do
with what they wanted or what their
desire was. often times that is a
byproduct of not being intentional with
what they are not going to associate
with. If you don't actively shape your
associations, your audience is going to
do it for you. Now, this next little
example and explanation here is going to
get a little technical. So, I'm actually
going to read off of the screen to the
right of the camera right now um so that
I don't mess this up because I think
it's really important and I want to make
sure that we go through this exactly how
I meant to. If we believe that branding
is a pairing of things and that good
branding is an intentional pairing of
relevant things done consistently and
that that then creates brand which is
when the audience inherently associates
those things together then we're on the
same page of what brand and branding is.
But what you'll notice is intentional is
not a good or bad statement. Intentional
doesn't mean right or good. Meaning, you
could be intentional with pairing your
brand, but with the wrong things done
consistently. Unfortunately, what this
ends up leading to is the audience
drawing the association between your
brand and those wrong things. Here's an
example that I have to give a qualifier
for. I have some pretty strong views and
opinions on some of the online creators
in the business education space. All
love and respect to everyone. Everyone
can do their own thing. This is Caleb
Rston's individual opinion. Strongly
believed, loosely held. There are some
very scammy, sketchy in
the online education space. They are
untrustworthy and they make content
trying to ladder up to selling some
course online. If you choose to
consistently appear in content with
them, whether it's them inviting you on
their podcast or you guys doing a collab
video together, if you do that
consistently, aka you intentionally pair
yourself with the scam artist online
the untrustworthy character, the snake
oil salesman, guess what happens if you
do that consistently? Your audience will
start to inherently associate you with
that crowd. Is that good for trust? No
not at all. In fact, this is some of the
biggest problems that you see with a lot
of creators in the business education
space right now. There are a lot of
individuals that actually have a lot of
value and a lot of good to add into the
world and education and able to
literally show people a whole new way to
approach their business, their career.
But the problem is is they go on all
these podcasts with these
individuals that I cannot trust. And by
doing that enough times, I no longer
feel that I can trust that individual.
So, as much as you want to pair yourself
with the right things
please, please be diligent about what
you choose not to associate with. If you
get a bad feeling in your gut, if you
don't think that it's the right move
it's not worth the exposure. I'm going
to open up the kimono here for a second.
I have people right now, not a lot
because I'm not that interesting, but I
have a couple of people that have been
asking me to come on to their podcast.
And so far, I've said yes to everyone
but there are some individuals out there
that I know will probably eventually
reach out and ask me to come on the
show. Now, if they have that kind of a
brand, I will choose to not go on the
show, even if it's the biggest audience
that I could get in front of because
ultimately awareness is not worth the
trade. What are those people going to be
aware of? They're going to be aware of
you in light of that association. All
right, we've defined our brand. So now
we need to position it. Now your goal
isn't to just blend in. You actually
want to find what is missing in your
industry and own that gap. So it might
be the information that you have. It
might be the philosophy you have around
a certain subject matter like branding
for example. Or it might be your
personality and your unique take on the
same information. You might just be able
to reach a whole different audience that
wasn't able to connect with some of the
other creators in that space.
Ultimately, what you are looking for is
the gap of what is missing and then you
fill it. Now, how do you go about
finding out what is missing or how do
you own that gap? Well, ask yourself
these two questions. What are the people
that are currently creating content in
the space that I'm wanting to occupy?
What are they saying that I disagree
with? How can I take what has been
taught for years or shared for years and
bring a fresh perspective to the table?
Here's a really good example. If
everyone in your industry is focusing on
going viral and getting lots of views
and and always doing that, maybe leaning
into building a long-term trustbuilt
brand will stand out. That's what I'm
trying to do here, right? A lot of my
counterparts who I love and respect
they emphasize virality and getting
views and there's a lot of benefit to
that. But where I'm coming in and kind
of filling the gap is there's not a lot
of people online talking, especially in
the form of free content like this in a
way that shares with you how to build a
brand that lasts. If you just emphasize
views, for example, the moment the
algorithm changes, nobody's going and
searching for your name. On the flip
side, if you build a brand that has
trustworthiness and deposits a lot of
goodwill into the marketplace, the
moment the algorithm changes, your
audience will be searching for you. And
so that is a prime example of me
contrasting myself with the others in
the industry. That's me noticing a gap
where nobody's talking about this or
very few, and me wanting to fill it, not
only with my unique perspectives and
philosophies, my experience doing this
for 16 years, but also maybe a unique
and quirky personality that some people
will really hate and then a tiny few of
you might actually resonate with. Now
the other way to bring a fresh
perspective is to share your story. So
what I would encourage you to look at is
what is different about your story than
everybody else's. Now the the obvious
answer is everybody's story is
different, right? But what is it that
makes you uniquely you? That you can
present all of your information, your
beliefs through that lens. Ultimately
your story is your brand's secret
weapon. This is what makes you unique
and makes you stand out from everybody
else in the crowd. Nobody else has the
same come-up story or origin story that
you do. An exercise to help you do this
is actually to list out pivotal moments
in your story, in your life, challenges
you've overcome, turning points in your
career, that moment where you got laid
off at your job, and then all of a
sudden ended up finding the next gig
and it's the greatest thing ever. And
any unique experiences that have shaped
your perspective. For me, working with
Gary Vaynerchuk completely changed my
perspective. I I had a completely
different understanding of what it meant
to create content online with your
audience in mind first rather than
making to make you look good. Share
that in your content. And
ultimately like stories resonate way
more with people than you saying typical
tropes and attributes like hardworking
or innovative or hustling. Nobody gives
a about that. They want to hear the
story behind the hard work. For example
instead of me being like, I'm a hard
worker, I would tell the story of when I
was editing Gary Ve's trash talk series
and how I would come in on Sunday, and
start editing 12 to 14 hours a day
Sunday through Thursday, and then I
would arrive in the office at 6:00 a.m.
on Thursday, and I would not leave the
office until 2:00 p.m. on Friday. I'm
not going to do the math for you right
now, but I believe that's about 32 hours
straight. the story and if I went more
into detail would be far more compelling
than me just telling you about working
hard or how I work hard. Another example
is instead of Jeff Bezos talking about
how resourceful he is, tell the story
about how he used a door as his
desk. Nothing will say resourceful more
than telling that story. Share your
stories. That is what your audience is
going to resonate with. Now, for those
of you who have made content online, the
thing that you're probably very aware of
is there's a lot of skepticism. There
are a lot of objections that the
audience has towards your content
especially if you are in the education
space. Legitimately, the majority of
people watching your content are
thinking the entire time, why would I
trust this? Does this actually work?
Okay, cool. That worked for you, but
does it work for me? How would it work
in this scenario? Have you done this in
multiple different industries? They are
constantly thinking of their objections
to what you have to say. And often times
those objections and that skepticism
appears in the comments. Here's what I
would like you to do. Instead of
allowing that to take place in your
comments, start looking at your comment
section, getting a greater understanding
of the skepticism and objections that
commonly occur within your audience and
start addressing them in the content.
Just like a great VSSL overcomes
objections before a prospect hops on a
sales call, treat your content the same
way. Why would you not try to overcome
the objections that your audience is
going to have? If ultimately your goal
is to educate and change the actions of
your audience after they consume your
content, why would you make it harder
for them to do that? Let's make it
easier by overcoming any objection or
skepticism they're going to have about
what you're saying in the content
itself. If you address the skepticism
and the objections proactively in your
content, what you do is you build more
trust and credibility. When you answer
the questions before they're even asked
you remove friction, and then it makes
it easier for your audience to actually
change their actions and be educated.
All right, the next one is don't be a
robot. This is something that a
lot of people making content online
really struggle with, and I completely
understand why. There's this weird
object that you're talking into called a
camera and a lens. And it's like this
very freaky ordeal, right? Even right
now, I am doing my best to be a human
not a robot, right? And bring my
personality into this content rather
than just monotone giving the
information that I want to. And part of
being a human is sharing not only the
wins, but also the losses. Share the
failures that you've had along the way
and the lessons that you learned from
those failures. Think about it. The
friend that you have that's always
sharing how great everything is and how
they just keep winning eventually, one
they just become kind of
annoying, right? But two, do you really
believe that? Do you really believe that
life is so perfect and that everything
is going exactly their way? No. Imagine
not knowing this individual. So from
afar, your audience is going to be even
more skeptical of you if all you're
doing is sharing all your W's. On the
flip side, if you are vulnerable and you
share your losses, what you will find is
a lot more people will trust you and
connect with you and relate with you. I
actually think that losses are more
relatable than wins. And we can learn a
lot more from losses than maybe we can
learn from wins. And ultimately, if you
share your losses and the lessons
learned from them, you help your
audience potentially, if they choose to
take action, avoid making those same
mistakes. A really good example of this
is someone that I worked for uh several
years ago. When I started with her, her
whole audience thought that she was a
robot and viewed her as not human. She
just came across as like an information
you know, overload. and she was just
sharing her knowledge which was a lot
but it had no substance or personality
to it. And so when I started working
with her it was my number one goal to
show her human side to take it from just
information just d to like show
personality right and and this
individual she had an amazing
personality. She was hilarious so funny
quirky everything. But you would never
know that just watching the content. In
fact, a lot of people would meet her in
real life and be like, "You're so much
nicer and funnier and than I expected
you to be. I actually kind of expected
you to be a jerk." But like, in no way
was that the case, but you wouldn't know
it from the content she was making. And
so, I really encourage you to do your
best to bring your true self, bring your
whole self into your content. Seriously
it will make you stand out. There's
nobody else that's actually like you. An
example for sharing your failures is in
my first YouTube video, I share a
failure. I share the story of how one of
my main clients cut my monthly
compensation in half and I had to go and
fire my friends that I had hired. That
was a real shot to my ego and isn't my
favorite thing to share necessarily, but
I think one there's a big lesson that I
shared that is accompanied with that
failure. But also, I think that you guys
watching it probably, if you did see
that video, felt a little bit closer to
me because I appeared more human. That
transparency ultimately builds trust way
faster than somebody who is just
constantly posturing and trying to show
you how great they are. This
next one is actually uh really tough for
a lot of people to do. And I completely
understand why. The point is to listen
to your audience. The hard part or the
difficulty in this is there's a lot of
people that make content that get a
decent amount of hate in their comments.
They get a lot of people that are just
frankly being And what
I would encourage you to do is do your
best to ignore those individuals. And
real quick, just like an anecdote on
this is if you ignore the praise, you
can ignore the hate. If you get really
high off of the praise when people
applaud you in the comments, you're
going to be very vulnerable to being
very depressed when you see the hateful
comments that are tearing you down. But
aside from the hateful comments, the
other comments that you have in your
posts are actually incredible insights
into how you should go about navigating
your brand and the content that you
create. Especially in the early days, I
would encourage you to look at the
individuals that know you, your friends
co-workers, and any audience that you
may already have. What are they
associating you with? What do they
praise you for? What do they applaud you
for? What do they admire in you and what
keeps them wanting to either continue
hanging out with you, talking to you
what keeps them coming back? What you
want to do is use this feedback to
refine your positioning and ultimately
know what you can double down on. A
really big example for me is, and this
will sound weird coming out of my mouth
but please take this with like a humble
tone that I hope I have here. Something
very interesting that I've noticed is
when I hop on Zoom calls with potential
clients or with clients, like 90% of the
calls end with one or more of the
members on the other team mentioning how
much they love my energy and
personality. Again, it feels really
weird for me to say this, so please hear
it correctly, but I started noticing
that and I realized, man, to my point
earlier, I should really make sure that
I bring that same personality and energy
into the content that I make cuz it's
who I am. It's how I actually roll. Like
I I'll make a statement and then I do a
little side comment on. I do that with
all my friends or my family all the
time. I do it on client calls, on
discovery calls, anything. And so if
that is something that people are
resonating with and liking and giving me
real time feedback on that they like
that and enjoy it, why the would I
not involve that in my content? And so
this is using my audience and
technically I wouldn't even call them my
audience, but essentially they are. and
using their feedback to refine how I
present myself in the content, which
ultimately the way I'm going to present
myself is being fully me. Now, another
example is if your audience really
values your practical advice, your no
BS, nononsense, straight to the point
advice, I would really encourage you to
lean into it. If you start seeing a
trend emerging where people are, you
know, adding more filler fluff and, you
know, comfort creators, that's great
but that's not you. Don't follow a trend
just because it's a trend. Stay true to
who you are and what your audience
appreciates most about what you are
putting out. Another example of
listening to your audience and actually
making a very good change is there was
another client that I had worked with uh
a while back and they fell into this
pattern of honestly getting way too
intense in their content and only
talking about really one subject matter.
They didn't really diversify and they
were just hammering one message over and
over and over that the audience wasn't
resonating with. It wasn't like, you
know, you have your haters that are that
are speaking out and stuff, but
ultimately you're telling your truth.
No, like the majority of the audience
was giving a lot of push back. And so
what this individual did is they
listened to the audience. And by
listening to the audience, they started
to add more context. They didn't change
their belief. They didn't change what
they were saying. They rounded out what
they were saying and gave more context
as to why they were pushing this message
so much. So again, listen to your
audience and let it shape how you
present your ideas, philosophies, and
beliefs. Don't have it change your
beliefs. Don't cater what you're saying
just to the audience. Nobody likes that.
That's what we call a politician. Nobody
wants that. And now the
longanticipated brand story framework.
Your brand story isn't just a before and
after transformation. It's a series of
intentional decisions that shape how
people see you. Now, I tend to believe
that most story frameworks are a little
too rigid to actually be practically
used, especially for many different use
cases. I think that what they end up
doing is they assume that every brand
has some dramatic aha moment, right?
Some big problem that they have to
solve. They assume that the founder
story is the most important one. They
assume that a brand's identity will
never evolve. But great brands aren't
built on a singular moment. They're
built on consistency, distinction, and
connecting with the right audience over
time. So here's a storytelling framework
that I believe works in all cases.
Forget the problem transformation
outcome framework. Okay, I believe that
that is too narrow. Instead, here is the
threepart brand story framework. Number
one is the catalyst. This is why your
brand exists. Every brand, I believe
starts because something needed to
change. This isn't necessarily always a
struggle. It might be an opportunity or
a gap in the market. For example, and I
don't know this for sure, but I can make
some pretty good assumptions here. I
don't think Phil Knight started Nike
just to be rich. If he did, there's
plenty of other businesses he could have
started that had a higher likelihood of
success. I believe he saw that no other
companies were fulfilling the demand and
meeting the needs that the market had.
In order to determine what your catalyst
is, I would ask yourself these three
questions. What needs to change? What do
you see that others don't? What's that
opportunity that you see so clearly that
nobody else can see? And why do you feel
the need to act on it? If you answer
these three questions, this is your
catalyst for your brand. This is why
your brand exists. Number two is the
core truth. This is what makes you or
your company different than everybody
else in your space. A strong brand
stands out. It doesn't blend in.
Blending in ultimately leads to you
being forgotten. A lot of people
misunderstand this and there's a lot of
them online right now. It doesn't mean
that it's controversy for controversial
sake. That's where you just get the
annoyingly loud people on the internet
that nobody likes. That is not what I'm
saying here. What I am saying is it
means having a core conviction that is
different than everyone else in the
market and not only having that core
conviction but sharing it publicly with
the world. A great example of this is
actually an artist by the name of Russ.
Uh Russ has some very unique views on
how musicians should go about navigating
their career. He is very very strong
about how artists should remain
independent and own the rights to their
music. He believes that this allows them
to have creative control but to also
profit more off of their hard work. What
does he do with that? He shares those
beliefs in the form of his music. He
literally talks about it in his music
but then also when he does interviews on
podcasts or various news networks, he
reinforces this and shares it heavily.
So to determine your core truth, ask
yourself these three questions. What do
I believe that others do not? What is it
about my personality that stands out?
And think about this. We we talked about
it earlier, but what do people
compliment you on that you can lean
into, that you can double down on? The
example I gave earlier was that people
on Zoom calls, client calls and stuff
like that would mention that they love
my energy and my personality. So what am
I doing in my content in building my
brand? Leaning into that and really
trying to highlight and bring my
somewhat quirky and weird personality
into the content. And number three, why
would the audience care about this? How
does this impact them? What value does
it bring for them? If you answer these
three questions, you'll have your core
truth. And number three, the proof. This
is how you reinforce your identity over
and over and over. I believe that your
brand is not what you say, it's what you
do and prove over and over again. Strong
brands don't just have one past success
story. They have an ongoing pattern of
credibility. Another Gary example is
that he doesn't just talk about volume
of content and the importance of it.
He's proved it for like 15 plus years.
And he reinforces the credibility of
this statement by talking about what
he's done not only for his personal
brand, but all the brands that Vayner
Media works with for the Super Bowl
campaigns, for example. The majority of
their Super Bowl campaigns are
determined off of high volume social
content that they do throughout the year
to test learnings, see what the audience
resonates with, and that's what they run
with on the Super Bowl. And he shares
those stories. So, he is reinforcing the
credibility over and over and over. So
three questions to ask yourself are, how
does every piece of content I make
reinforce the associations I want people
to make with me? What case studies or
examples can I share that establish my
credibility? And number three, if
someone hears your name, what's the
first thing that they think of? So
here's a fun example using myself, the
catalyst. I saw brands trying to scale
via just views and impressions, but
struggling to actually build trust with
their audience. It wasn't that the
problem was the content. The problem was
they were lacking clarity on the big
picture strategy and what they wanted to
have happen with their brand. The core
truth is that I believe that a strong
brand is built by the intentional
pairing of relevant things done
consistently, not just getting virality
and getting a ton of views and
impressions. And the proof is that I've
built many different brands that scale
businesses to millions and millions of
dollars in revenue. And I show you how
to do it completely for free via my
content. So you can build your brand
story in three very simple steps. It's
not rocket science. It's not the
complicated that a lot of my
counterparts make it to be so that they
can sell you some course. The
catalyst. What do you see that others do
not? The core truth. What do you believe
that others might not believe? And the
proof. How do you continually reinforce
that identity every single day? Not only
through what you're saying, but through
your actions. If you nail these, your
brand won't just have a story. Your
brand will have loyalty. All right. Now
for something that a lot of people
struggle with, which is picking your
topic. Like, what are we going to talk
about here? And this is a question that
I get from many people. I've gotten this
question hundreds, if not thousands of
times over the last couple of years. And
there's a lot of different opinions
online about what or how you go about
picking your topics. I have kind of a
nuanced uh belief on this and view on it
and it's one that changes and evolves
over time. I encourage you to start
narrow. I personally believe that early
trust is built off of being great at one
specific thing and talking about that
same specific thing. We all have that
friend who is the best at everything.
And we know that they're not good at any
of it. By them talking all about how
great they are at all these different
subjects and all these different skills.
We pretty much assume that they're not
good at any of them. Contrary to that is
the friend who only talks about
woodworking and how they love carving
this beautiful chair or putting together
this amazing desk for their parents or
whatever. The person who is obsessed
around one thing and speaks about that
at nauseium is the individual who we
believe has credibility and is actually
good at what they're talking about. They
have expertise. A great example of this
is that when Gary started making content
online forever ago, I mean, he was super
early. I think 2006, 2007 on
YouTube, he was the wine guy. He made
content around wine. That's what he knew
super well. Now, at the time, he also
understood business and marketing, but
he didn't talk about that. He built his
base and credibility off of a subject
matter that he was worldclass at. Over
time, he began to expand that, right? He
began to speak to the different business
practices and marketing techniques that
he used to build his dad's wine and
liquor store. But in the beginning, all
of his content for the first several
years on YouTube was wine library TV
where he was tasting and giving reviews
on various wines. And then what you
started to see is he would start to pop
up at South by Southwest and start
talking more about marketing. And then
one day all of a sudden this amazing
speech gets dropped on YouTube
accompanied with a book called Crush It
where he informed everyone of his
beliefs on marketing and utilizing this
new crazy thing called social media. And
so what you see there is Gary started
very narrow and as his experience and
knowledge expanded, so did the subject
matter that he covered in his content.
Again, if you try to talk about
everything in the beginning, you will
dilute the power of what you're speaking
to. So what you're going to notice is
I'm not going to sit here talking about
business tactics. I'm not going to talk
about sales techniques. You're not going
to hear me referencing customer success
techniques and strategies cuz that's not
my wheelhouse. That's not my expertise.
My expertise is on scaling brands and
using organic content strategy to
accomplish that. And so that's what
you're going to hear me talk about. But
what may happen is over the next couple
of years as I gain more experience in
other areas, you might watch my brand
and my subject matter and topics evolve.
Now, the natural question that I imagine
is coming up for you right now is, well
how do I know when it is the right time
to expand? I feel like maybe right now
I'm at that point. Or on the flip side
I'm so far from ever expanding. Like, I
want to only talk about this subject
matter for the rest of my life. One, you
should actually know what you're talking
about before you talk about it. So, if
you haven't actually gotten to a point
of excellence and world class, then I
don't know that I would talk about this
new subject matter. I don't I don't
think I would bring it into the table
because what value are you going to be
providing the audience by sharing
something that you don't really know
much about? Now, another thing that you
can look at is once you're known for a
specific topic and you get consistent
engagement and positive feedback from
the audience on that, then you can
consider to start to expand. I would
encourage you to take on adjacent
topics, not something that is completely
different. For example, I'm not going to
be talking about brand strategy and
organic content strategy and then next
week start talking about breath work.
that would be completely offthe-wall and
make no sense, right? So, there would be
too much of a jump for my audience to
trust me on this new subject matter
because there's nothing about what I've
been talking about right now that would
give me credibility for this new subject
matter. to use Gary as the same example
when he was talking about wine and
building the brand and the company
online. By him doing that and gaining
success with the company, it gave him
credibility to speak into marketing and
to share those strategies because he had
demonstrated them in actual use. He put
those strategies that he shared with us
to practice to build his business and
that gave him credibility to jump into
the next section or the next topic in
his career. Another one is look at your
audience and what they're asking for. If
you start noticing that they're asking
for additional information on something
that you don't really cover that much
but you've maybe hinted at or or has
been displayed in a minor way in your
content, well, maybe that is time for
you to start speaking to that subject
matter. For example, if all of you
watching this started asking me a ton
about my Harley-Davidson and all the
little uh intricacies of all the
upgrades that I've made and the
performance and the handling and how I
go on long road trips, I would gladly
answer those questions. Now, when
thinking about expanding, uh I would
encourage you to do it strategically.
So, let's walk through what that looks
like. A great example of a company that
went about expanding their product line
is Amazon. Amazon started by selling
books, right? And now they sell
obviously a lot more than just books. I
mean, if we look at what I'm wearing
right now, about 3/4 of everything I
have on was purchased off of Amazon. But
ultimately, even though Amazon has
expanded to all these various different
products, they haven't lost their core
identity with books. And I would argue
them acquiring Audible was actually a
big step in re-engaging that audience.
They now have what I probably believe is
the biggest audiobook platform out
there. And so they returned or
reinforced rather than returned, they
reinforced their roots by doing that. So
in expanding, never lose sight of your
core identity and where you started. For
another example, to keep running with
the Gary Vee example, that man continues
to this day to bring back Wine Library
TV on occasions. He still brings wine
into his content here and there. He pays
ode and homage to the OG Gary Vee.
Another great example, similar to Amazon
and Gary of returning to your roots is
Crayola. As of February 2025, when we're
filming this, Crayola announced that
they're bringing back eight discontinued
colors that they had uh taken off the
market. Some of them, you know, as most
recently as 2017, some of them go back
to like 1990. one, bringing it back is a
nostalgic play and that's obviously
going to resonate with a lot of the uh
audience, a lot of the parents honestly
that have kids now like we grew up I
grew up with Crayola and my generation
is of the age we're like we have kids
now and so uh there's definitely a good
play there. But I think what this shows
is a company and a brand can evolve and
and add new product lines, add new
things in and change over time. But I do
believe there is a lot of power in
always holding to your core, to your
root. And that doesn't necessarily mean
that every year, every day, every month
you have to do that. But it is good and
I think it means a lot to the day one
and OG members or audience or customers
of yours for you to return to that. Uh
another example actually that that I'll
generalize because a lot of creators do
this is if you're a creator or a
musician, the content or music you were
making day one in the early days, that's
what a lot of your day one fans fell in
love with. And like brands, a lot of
musicians and artists and creators
evolve and they evolve what they create
right? We all know, I mean, I'm really
big into hardcore music as an example.
And I can't tell you actually a prime
example of this, just thought of right
now, is Knock Loose. In the hardcore
space, Knocked Loose started as a
hardcore band. They had that like grungy
local basement sound, but Knock Loose
has blown the up. And as they
continue to get bigger, they have haters
that call them sellouts and all this
stuff. Well, the cool thing that Knock
Loose does at their shows is they still
play their original tracks. They still
play the gospel and that
slaps every single time. And it allows
for us Day One fans to have that
nostalgic feeling and make sure that we
still feel attached to not only what the
band has evolved into, but where the
band came from. So, a takeaway here for
those of you that have a more
established brand is maybe consider
bringing back like a nostalgic play
like return to your roots a little bit.
If you had a different content format
style that you used to do, or like the
musician example, if you had an earlier
more raw sound, maybe consider releasing
a project that taps into that nostalgic
play. Nostalgia is a very big winner
amongst humans. A pro tip on this is to
expand in layers, not leaps. So don't do
anything massive. Every jump, every new
topic you add should really feel natural
to your audience. Again, like the
example I gave earlier, it shouldn't
feel like talking about brand and
organic content strategy and then going
to breath work. Like it should be if I
wanted to get to breath work, I should
probably inch my way over to that point
rather than having just a complete black
and white change. Now, based on the
niche you're in and your desired
associations, that's what's going to
inform the topics that you want to
explore and expand on. Now, a key
reminder in this, and this is where a
lot of you are potentially going to get
hung up, so this is why I'm saying this
don't think of it as a rule when you're
picking these topics. These are
guidelines that you can follow that make
it easier for you to create content, but
don't make it an absolute rule. As much
as I was saying that it'd be weird for
me to make content around brand organic
content strategy and then immediately
jump to breath work. Sure, that might be
really abrupt and kind of like gnarly
for the audience, but ultimately our
goal is to do this for a long time. And
so if that is something that you do want
to talk about, it. Just jump and do
it. By no means are these rules to
follow. These are guidelines to help you
and make this easier for you. Not
something that you have to overthink
24/7. In fact, I'm going to double down
on this real quick because I think a lot
of people sit down with a brand
strategist or whatever and they build
out these content pillars and then they
always say, "Well, if it doesn't fall
within the content pillar, we can't talk
about it." But here's the thing. When
Trevor and I sat down and identified
what we were going to be talking about
in our content, we didn't necessarily
say Harley-Davidson's, but as you can
probably tell if you're at this point in
the video, I reference Harley a lot. and
I want to make content around my
Harleyies as well. Is it one of my
content pillars? No, it's not. But if I
want to make a video about my Harley
I'm going to do it because I
enjoy it. And I think that what it does
do is it rounds out my brand and makes
me more interesting. I'm not just
somebody who cares about brand and
organic content. I also love my
motorcycle and love to travel on it. I
love to customize it. This is what will
make you interesting and will cause you
to actually stand out from your
competitors. So the key here is don't be
rigid. Stay flexible. So if you're
trying to figure this out, here's three
questions that might help you. First
question is, what am I genuinely
passionate about discussing? If you
can't tell by now, I'm very passionate
about brand strategy. It probably comes
through in my tone here. That's what you
want to talk about. You want to talk
about something that you're going to
want to talk about because when you do
that passion comes through and people
will connect with it and they will
probably feel like you are more
convicted about what you are saying and
believe you more and actually take
action on what you are saying rather
than just sitting and listening. Number
two is what will resonate with my
audience most right now. So for me, for
example, when I talk about brand
strategy, something that is definitely a
need in the audience that I have is
organic content strategy. I'm going to
talk far less over the next year about
my paid media strategy because that's
something that a lot of people that I
have spoken to over the last 5 years
need less help on. They have more
experience in that. On the contrary, a
lot of people look at organic content on
social as like this like blackbox
magical mysterious thing that they do
not understand. And so that's why a lot
of the content that we're going to put
out this year is going to be around
organic content strategy. And I would
argue number three is the most important
of the three questions. What will cause
my audience to change their actions the
most? Like I've said multiple times in
this video, what you don't want when
you're making educational content is for
people to just be passively consuming
and do nothing about it. You want them
to take action. So, what can I speak to
and how can I speak about it in a way
that makes it easy for my audience to
then listen and take action on what I am
saying. So to make sure that we're not
getting confused here, I just want to
real quick emphasize. I'm not saying
talk about one thing. I don't want you
to talk about just one thing. I want you
to emphasize your one thing. So if we're
looking at a pie, 80% of the pie should
be that one main thing you want to be
known for. But use the other 20% to
round yourself out, to round your
company out, and be more human.
This is how other people will relate to
you. Here's an example. Look at your
significant other or a friend of yours
right? If you talk about one thing to
them all the time, 24/7, guess what?
They're probably going to hate
you. They're going to get bored of you.
And even more so, you are probably going
to hate you and get bored of yourself.
Sure, it's totally okay to spend 80% of
your time talking about that one thing.
80% of what I'm talking about here is
brand strategy and I'm going to continue
doing that. But the other 20 I am going
to utilize to round me out and make me
more human. I like to call this interest
stacking. Here's a really good example.
All of us probably at one point in our
life started at a normal job and day one
the only thing we have in common with
our co-workers is that we work for this
organization. But as you start to get
more comfortable, you probably tend to
reveal a few more things about yourself
interests you have. Let's say, for
example, uh you reveal the fact that
you're a huge Kendrick Lamar fan, and
this is during the great Kendrick and
Drake beef. And somebody else on your
team, Sarah, also is like, I love
Kendrick as well. Suddenly, you go from
having one thing in common, we both work
for this company, to having two things
in common. We work for this company and
we both love Kendrick Lamar. What ends
up happening there is you become work
homies, work friends, right? It becomes
more than just co-workers. And as you
start to learn more things that you have
in common with each other, you may go
from being work friends to friends. Even
to the point where once you move on from
the organization, you're still friends.
I think of the same exact principle in
building your brand online. The more
interests and things that you find
interesting that you talk about in your
content, you give your audience more at
bats to connect with you because they're
like, I also like that thing. And how
unique that there's this intersection of
somebody who loves human optimization
and making their body healthier, but
they're also a complete computer science
nerd. That is a very interesting
intersection. So, what you want to do is
actually give your audience more at
bats. So again, spend 80% of your time
talking about the core subject, the core
topic. Ideally, this is something that
is in line with your offers that you
have and drives revenue and
profitability for yourself or your
company. And then the other 20% talk
about your interests. Give your audience
at bats to connect with you. An example
that I love to use for this, whether we
love him or we hate him, is Joe Rogan.
Joe Rogan does an incredible job about
talking about all the different
interests that he has, right? conspiracy
theories politics human
optimization, hunting, UFC, comedy. I
mean, the list goes on and on. And so
if you're interested in one of those
things, you might be interested in his
podcast. If you're interested in two
three, or four of those things, you're
probably a super fan. The only
way people would know that they are a
super fan or become a super fan though
is if he talks about those things. If he
just stuck to MMA and comedy, there'd be
far less at bats for his audience to
become
obsessed. All right, we are on to
content. So, we've covered branding and
what brand is and we've gone pretty
in-depth on that. And that is laying the
groundwork and giving us the direction
that we are now going to take with our
content. I like to think of it as we've
established our brand and now content is
what we will do to amplify the brand.
And one thing I want to give you as kind
of a qualifier or a statement upfront
that will influence everything that we
talk about from here on out is that I
like to build a content strategy in the
same way that a great personal trainer
designs a great training program for
their clients. A great example is right
now I am gonna start getting back into
lifting and if I were to go into the gym
and immediately start working on Ronnie
Coleman's training routine, well, I'd be
I would probably injure myself
and I definitely wouldn't stick with it.
And so, every good personal trainer
knows that the best fitness routine or
best training routine is one that you
are going to stick with for a long time.
We get the most results the longer we
stick with it. Content is the exact same
way. A lot of people make the mistake of
trying to do what Mr. Beast does or what
Gary Vee does or what all these
different creators online that you see
are doing. Some of them go really high
volume. Some of them go extremely high
production. That is a great goal to
aspire to, but do not start off that
way. You will burn out quick and
you won't stick with it. And so
everything that we design and we talk
about, I want you to take and determine
what do I feel like I can actually
consistently stick with so that I get
the results I'm looking for. So with
that in mind, we are now going to start
by choosing our content medium. This is
the type of content, the style of
content that you are going to emphasize.
Now, I want to be very clear before we
go into it. I think you should do all of
these, but what I want you to determine
is what is going to be your 80%. What
are you going to lean into the most?
Picking the right content medium is
about playing to your strengths while
ensuring long-term sustainability. You
want to be able to do this for a very
long time, like I said at the top. So
we have four different mediums that
we're going to be discussing here. We
have written content, we have video
content, audio content, and
graphic/design content. And so, we're
going to start with written content
first. Now, written typically is best
for LinkedIn, uh, Twitter X, whatever
you want to call it, Facebook, email
newsletters ebooks articles those
kinds of things. Honestly, the the best
version of this is somebody who feels
they are capable of taking high value
information, maybe even really dense
information and concepts and being able
to articulate it in a written format
that is concise and high value per
sentence. When I'm thinking about video
content, I'm thinking about value per
second. I would like to think about
value per word or value per sentence.
When it's coming to written, it's
February 2025 when we're filming this.
Right now, LinkedIn is, in my opinion
the hottest platform to be on. Whether
you are an entrepreneur, a creator, a
musician, an artist, whatever you are
LinkedIn is actually the platform that
is super underrated because everyone
assumes it's just business people
talking about their careers, but it's
not. We're at the point now where the
homie is posting a photo of him
and his family in the minivan going on a
road trip and then the next post is some
career update. And so we're actually at
the point now where LinkedIn is no
longer just a resume and job status
update psych. It is a social media
platform, however you want to call it
interest media, social media, whatever.
it is now getting to the point where it
has matured and so people are behaving
the way that they used to on Facebook
back in like 2013 2014 and the beauty of
it is right now if you comment on
somebody's post all of their connections
see it and so it's actually got true
virality and I'm emphasizing this right
now we'll touch on LinkedIn a lot more
later but written content is
murdering on LinkedIn if you understand
how to package and format your written
post if you get the hook Right? It's
incredible right now. And so, uh, if you
feel you have the skill set to do
written, well, this is a great moment in
time for you. Now, if you're wondering
if this is going to be a good medium for
you to pick, well, here's a couple of
questions that you can ask yourself. Do
you enjoy sitting down and writing or
even journaling? Are you already doing
this? Right? Like, do you have a habit
of every morning or every night before
you go to bed, you're already
journaling? Well, you might already have
maybe 70% of the skills required and
also you might have 100% of the interest
in the medium required to do it. A
really crucial question that I think a
lot of people don't ask themselves and
never evaluate the written content off
of is, can you write this down, this
concept, and have it make sense without
saying it out loud? Some of the worst
LinkedIn posts, you can tell they're bad
because the person who wrote it has to
explain what they're saying in the
written. If you have to explain it or
add commentary, it is not a good post
and you should throw it in the trash.
And then once you have a post written or
an article written, do you like the idea
of refining it, editing it, reviewing
it? I'll tell you, when I work on a
LinkedIn post, I probably do about 10
different versions minimum of it where I
reread it, write it. I mean, I just go
back and forth, back and forth on it.
And so I think something very similar to
what we'll talk about here in uh video
content as an editor, you have to be
comfortable watching the same moment
hundreds of times, right? Every editor
watching heard that big time. Well, it's
the same with editing written content.
And so you need to be comfortable with
doing that. That's how you can evaluate
whether or not written content is going
to be a good medium for you to
emphasize. The next one is video
content. Video content is the highest
leverage medium that you can engage in.
With video, you get the main video that
you filmed. Let's say it's a long form
like this. Well, we can also pull short
form clips from it. We can also extract
the audio and make that a podcast. We
can also take the transcript and then
take little quotes out of the transcript
that were punchy or piffy and put those
out on threads, Twitter, uh, Facebook
status update as an image with the copy
on it. There's a lot you can do. You can
then take the transcript and use it as
your starting point to write LinkedIn
posts if you want or articles or a
newsletter. So video is the highest
leverage because you put the effort of
filming this and then you're able to
redistribute or repurpose that content
for so many different mediums for so
many different platforms. But like I
said at the top, if you right now
watching this shudder at the idea of
being on camera and it sounds like
awful, well, I would encourage
you don't do it yet. Again, we want to
be doing this for a very, very long
time. And so, we want to create a system
that we enjoy and we look forward to
not something that we dread and get
anxiety when we see it on the calendar.
Now, video content includes everything
right? This is YouTube long form
YouTube short form, Tik Tok, Instagram
LinkedIn video tab, Facebook reels
Spotify video. Now, like everything is
pretty much pushing video these days.
And so again, not only are you able to
repurpose it in so many ways, but you're
able to feed so many different platforms
the type of content or the medium of
content that they are asking for. Now
if you're wondering who is video best
for, well, honestly, it's really if you
feel comfortable being in front of the
camera, if you feel like you have the
ability to articulate fairly clearly, I
mean, look at me. I'm not necessarily
the best on camera or anything, but like
that's what we're doing here. So, if you
feel that or you're not feeling like
you're an absolute natural at it, but
you're willing to improve and work on it
in real time in public like myself, then
okay, cool. I would highly encourage you
to take on video, you get so much more
out of it. One thing that I left out is
you can also extract stills from the
video. So, you can also use those for
social posts. I mean, the amount that
you can get for the amount you put in is
limitless. Couple of questions
that you can ask yourself when
evaluating if video is your medium are
are you comfortable on camera or are you
at least willing to try and improve in
public over time? Can you handle uh
negative feedback from people calling
out your lack of abilities to articulate
or uh be entertaining on camera? If so
do it. Do you get excited about
visuals and grabbing attention? Okay
video is probably a good one for you. If
not, maybe it's down the road. And the
last question is, can you speak
concisely without rambling? Or again, if
you can't, but you're comfortable
learning on the job, learning in public
then okay, cool. Let's tackle it. Let's
do it. The reason why we have this last
question is because one of the things
that I've noticed in a lot of talent
that I filmed with over the years is
that when you are extremely
knowledgeable on a subject matter
something happens when you start talking
about it. I call it bunny brain. I get
it all the time. I start saying
something and then my brain fires off
this next idea and it's like this little
rabbit trail that I end up following and
it can cause you to ramble and it can
cause you to veer off topic. And if you
find yourself doing that, that is not
necessarily a reason to not do video
content. That just means you need to
have a better editor that can help make
sure that the content stays focused.
Now, the next one is audio content. And
this is mainly podcast. That's really
what I would want you to think about
when you're thinking about audio
content. And really, it's exactly the
same as video except for you remove the
discomfort of staring into this lens
this eternal black abyss that you just
have no idea what the reaction is on the
other side. Because the majority of you
don't have an amazing cameraman behind
it like Trevor who is nodding and giving
me affirmation that what I'm saying is
good. So, it is freaky to sit in
front of a camera, stare into the lens
and talk. It's a lot easier to just have
a mic in front of you and just riff. And
so I would recommend if the idea of
video is exciting and terrifying at the
same time, maybe consider for a period
of time starting with a podcast. And
what I have found is when people do
this, they very quickly realize, oh, I
might be able to do this video thing.
It's not that bad making content after
all. And so it allows you to see
yourself in a very similar scenario and
recognize that it's not that terrifying
not that freaky, it's actually very high
reward. Maybe I could do the same thing
with video. So if video was something
that seemed interesting to you, but you
get a lot of anxiety and fear that pops
up in your mind and your body when you
think about it, then I would strongly
consider starting with a podcast. Three
questions to ask yourself here are, do
you feel confident speaking without a
visual element? If you decide to do a
podcast, that's amazing. What we are
missing is a sensory input. There is no
visuals for the viewer to be able to
help understand what you are saying. And
so, if you're explaining a really
in-depth complicated concept, you have
no visual aid to help illustrate what
you are saying. And so you have to use
your words to be able to articulate and
paint the picture for your audience.
This is more difficult. And so it's not
like podcasting is just easier than
video. I think a lot of people
actually underestimate what goes into a
top podcast. They think, well, I mean
it doesn't require any visuals, so that
makes it a lot easier. But that means
that your descriptions and the way you
articulate your information has to be
even more clear. The next question is
do you enjoy deeper conversations or
deeper dives into one specific subject?
I find that I prefer longer form
podcasts personally and I think that if
you look at the top charts, yes, there
are short episodes and and shows that
don't do like hour plus long podcasts
but I would say the majority of the top
100 are a little bit longer than 20
minutes, for example. And so if you feel
comfortable being able to go deep on a
subject matter for that long, I think
this would be a great medium for you.
And the last one is, does your voice
have enough energy and clarity to keep
people engaged? A lot of people would
hear this and think, well, I don't have
that interesting sounding of a voice.
Well, I disagree. I think one
the cadence in which you speak. If
you've noticed sometimes when I talk I
talk really fast then I slow down. I
talk louder and then I bring it down.
I'm always trying to emphasize certain
things. And so when you go on a fast
pattern and then slow down, for example
it allows the audience to understand
you're trying to emphasize something.
It's a pattern interrupt. So there's a
lot of different techniques. There's a
million creators on YouTube here that
can show you how to be more engaging
with how you communicate. But I actually
want to take a slightly different
approach to this. Throughout this
course, I've mentioned kind of my life
philosophy, which is taking whatever is
given to you and using it as your
advantage, even if it was viewed as a
disadvantage by most people. If you have
a monotone voice, I would actually lean
into that and I would make that your
bit. Again, what a lot of people would
view as a disadvantage or a weakness, I
think you can make that your thing.
Honestly, some of my favorite podcasts
and comedians are very monotone and
sarcastic, and I think that that makes
for a very interesting show. So, again
whatever you see right now as the reason
why you shouldn't do it, I would argue
is probably the very reason why you
should do it. Now, the last medium is
visual/graphic content. What this looks
like is infographics, carousels, PDFs
that you upload to LinkedIn as a
carousel. That's kind of the hack there.
Or anything that is
designheavy. Now, a lot of people are
going to hear this and think, "Well
that's just for designers. I'm not I'm
not a designer." Well, one, there's a
million tools out there that can
take a complete novice with design and
make them look like, you know, fairly
intermediate. There's Canva, there's
Figma, there's all these Adobe programs
with AI and how it's evolving right now.
I mean, we're almost at the point where
like, you know, my grandma could
design a really dope carousel for
Instagram. Like, it's not that
difficult. Okay, the real thing here is
it's not necessarily you designing it.
You might have a designer that you work
with. It doesn't always have to be you
implementing it, but I think a lot of
people that are going to resonate with
this are individuals who don't like
video content, but want to be able to
explain and articulate their thoughts
utilizing not just words, but visuals.
Something that's working really well
right now in February 2025 on Instagram
is carousels. Carousels are
murdering. And I think the simpler the
better. And this is where you compare a
visual and written word. So instead of
just having to explain things through a
blog post or a LinkedIn post, you have
two different ways to be able to explain
the concept. Three questions to ask
yourself uh if you're considering visual
or graphic content, are you good at or
curious about tools like I mentioned
Canva, Adobe, Figma, any of those?
Number two, can you simplify complex
concepts into a visual? Tiny little side
note, an amazing example of this is an
Instagram account. I believe it's called
Visualize Value. This individual
whoever they are, I'm I don't know them
does an amazing job of taking pretty
highlevel complex concepts and making
them into unbelievably simple and very
easy to understand visuals. And I think
the audience really appreciates the way
that they are able to do that. And
third, uh, do you enjoy the process of
making content look great, looking
polished? This is not necessary. Uh, you
could literally draw on a
piece of paper, take a photo of it, and
upload it. That's actually, as a side
note, something that is currently
working really well online is drawing
something or creating something physical
in the real world, taking a photo of it
and uploading it. You can do whatever
you want here. But if you do have a a
love for refining visuals, this might be
an interesting medium for you to
explore. All right, so we've chosen our
medium or mediums that we feel
comfortable creating in. Now, some of
you might choose all four of those.
That's what I'm doing. I highly
encourage it. If you feel like you have
either the team around you, bandwidth
or skill set, or ideally all three, then
yeah, by all means, use all four of
them. I just wanted to give you the
opportunity to choose one of them if the
idea of doing all four feels
overwhelming in the beginning because
again, we're not trying to jump to
Ronnie Coleman's training routine. We're
not trying to jump to Mr. Beast's
content output, okay? We're trying to do
one thing at a time to start to gain
momentum and stick with this for a long
time. So, now that we've picked our
medium or mediums, it's time to choose
our platforms. What I recommend people
do is prioritize two to three platforms.
I don't want you trying to crush across
all the different platforms. I know a
lot of people out there talk about post
everywhere, post all the time, and
that's a strategy and that's fine. I
would actually discourage you from doing
that. I think that you gain a lot more
by picking, let's say, two platforms
that you're going to learn heavily and
really emphasize original content for
making content specific for that
platform. More on that in a little bit.
The reason why I say two or three rather
than one is you want to avoid single
channel, single platform risk. Here's a
prime example that we just recently went
through. Again, we're filming this in
February 2025. Just a month ago, we had
this wonderful 12-h hour period where
Tik Tok completely disappeared in the
US. Nobody could download it. They
couldn't access it or anything. Guess
what happened? Complete terror. Everyone
was freaking the out, or I should
say everyone whose business or income
was tied solely to Tik Tok. And more
than likely, they were the individuals
who found a lot of success on Tik Tok
and then never chose to build on other
platforms to diversify their reach. And
by doing that, they were unbelievably
vulnerable. Now, I'm not saying that I
think that the US government is going to
start like banning all of these apps. I
do not think that. But what I do know is
that algorithms change. The way that
platforms behave and serve your content
to your audience is always changing. I
mean, if you were to look at how many
tweaks Instagram makes to their
algorithm and the way that content is
served, it's insane. And the real real
is that it's changing all the time for
different people. You and I are getting
different updates at different times.
You have features available to you that
I do not have and vice versa. And so, I
really encourage you, don't try and post
on all the different platforms. What I
would encourage you to do though is make
sure that you aren't tied to one single
platform. Now, what I do like to do is
uh I'm a Lord of the Rings nerd, so I
like this analogy. I like the Eye of
Sauron approach. I do like to of my two
or three that I'm prioritizing, put more
emphasis or more priority and resources
towards one at a time, but I try to
rotate between, let's say I pick three
I try to rotate between those three. And
so I think of the other two on
maintenance mode while I'm focused on
YouTube, let's say. And then maybe I get
YouTube into maintenance mode and I move
over to LinkedIn. Now, how am I going
about this? Because we're at a very wild
time in my life where I am starting to
create content. As you can tell right
now, this is the first time in my life
where I have started to make consistent
content for myself, not for the talent
I'm working with. And so if you were to
look at my social media profiles right
now, you would probably see that
YouTube, Tik Tok, X, Threads, all these
different platforms, I have less than
like 4,000 followers on all of them.
Most of them less than 2,000. And then
on Instagram, I have like 68,000
followers. And so if you were assuming
that I would start on Instagram, that's
a very fair assumption. But actually
what I've done is I've picked four
platforms that I'm going to prioritize.
Now, I am recommending that you do two
or three. I've been in this game for 16
years. So, there's a little bit of a
discrepancy there. I want to make sure
that that's very clear. Do more of what
I say in this, not as much of what I do.
So, what I actually did is when we first
started making content, I started with
LinkedIn. And the reason why is because
I believed that the majority of my
potential clients were on LinkedIn more
than Instagram. I also felt more
comfortable with LinkedIn and Instagram.
And so, those were the two platforms I
started with. So, we started on
LinkedIn, made a couple posts, and then
we did a post on Instagram. And I would
encourage you to do the same. Start
where you feel comfortable. A lot of
people really push the whole get out of
your comfort zone. No, that
Not in the beginning. In the beginning
you want to build the habit of doing it.
Like I remember when I was really into
powerlifting, a lot of times when my
buddies wanted to get into lifting and
were trying to figure out how, I would
tell them, go to the gym for 10
minutes 5 days a week. If you just build
the habit of driving to the gym, you're
going to do it. That's usually
the issue. And it's the same here. Build
the habit of making and posting your
content. Make it as easy as possible.
Now, what we are going to do is we're
starting to expand. So, like we're doing
right now, we're filming long form
YouTube content. And so, we're going to
expand from just LinkedIn and Instagram
to YouTube and a podcast. And the reason
why I want to do that is I believe that
short form content is amazing to drive
awareness. And I think it's super
powerful and very effective to get brand
recognition. I view long form as the
place where conversion actually happens.
This is where we're able to truly
demonstrate our excellence and
expertise. Okay? So, for you, if you're
watching this and you're considering uh
whether or not to do long form or short
form content, well, short form has a
lower barrier to entry. So, it allows
you to start to get the repetitions in
and like I said earlier, build that
habit. But eventually, I would encourage
you to implement one or two long form
styles. either YouTube long form video
or long form podcasts, ideally both like
I'm doing. And the reason why is because
the more time somebody spends with you
one, the more they're going to see your
expertise and your knowledge, but two
there is this whole sunk cost fallacy.
And the way it works is the more time
somebody spends with you, the more
willing they are to actually act on an
offer that you present them. For the
very few of you watching this that have
bought a Harley-Davidson or probably any
other vehicle, I just only buy Harley's.
Their finance team has this very
interesting tactic that they do. They
have you fill out all this paperwork and
then they literally, I guarantee they
get the information. They run your
credit. They get all that within
seconds and they make you sit there for
like 10 or 15 minutes just talking to
the sales associate. Then what they do
is they take you on a tour through the
whole dealership. And all they're trying
to do is get you to invest more time in
the dealership so that you feel like
well, I don't want to waste my time now.
I might as well do this transaction.
There's obviously a lot more that goes
into it. But I view long form content
the same. The more time your audience
spends with you, the more likely they
are to transact or convert on your
offer. So what is the point here? Start
where you're comfortable. If you're
already active on LinkedIn, Instagram
YouTube, Tik Tok, wherever, then I would
just use that to start. Again, we want
to build the muscle and the habit of
making and posting content. And I
emphasize posting because a lot of you
make and then it sits on your
photo album on your phone and you never
actually put it out. The next question
that I would ask yourself when trying to
figure out which platform do I feel most
comfortable on is where do you naturally
spend the most of your time? Like if you
spend a lot of time scrolling on Tik
Tok, you probably understand what
content does well on Tik Tok. And if you
go from just doom scrolling to literally
consuming the same but with a more
strategic mindset and thinking, okay
why did I like watching this video? And
you start taking notes on that, you're
going to keep track of best practices
that then you can start to implement
into your own content. The third
question is where is your audience? Back
to the exercise we did the brand journey
framework, right? We created our desired
outcome and then we reverse engineered
from there to today. Well, based on what
our desired outcome
is, who are we needing to reach in order
for that to occur? And where do we
believe it's a hypothesis that they
exist or they live the most? For me
we're building a consulting firm where
we work with entrepreneurs, creators
entertainers to help build their brands.
And a lot of them happen to be on
LinkedIn very actively. And so that's
why we started with LinkedIn as our
platform of choice because it was a
hypothesis of mine that we had more
qualified potential leads existing on
LinkedIn than let's say Instagram for
example. And then the finally I would
ask yourself are they on Tik Tok for
quick engaging content or are they on
YouTube for more long- for deep dives
into one specific subject matter or are
they around on LinkedIn trying
to be one of those thought leaders right
now. Basically, you want to make an
educated guess on where you think your
audience is and then test it, monitor
it. Are you getting actual leads? Are
people reaching out to you inquiring
about what you do? If not, there's two
potential options. One, your content
sucks and nobody gives a Two
maybe you picked the wrong platform.
Now, once we've determined what medium
we like, what platform we're going to
want to work on, okay, cool. We now have
a good understanding and baseline of
what we are skilled at. Once you realize
that, double the down on it. If you
decided you're going to do video and
written, but man, your video content is
just not performing and your written is
going really well, I would encourage you
not to eliminate video, but reduce the
amount of effort you put towards your
video content and increase the amount
for the written content. There are
special moments in time and when you are
popping on a platform, that is not the
time in my opinion to go about trying to
level up other skill sets. That is the
time where you double down and you pour
gas on the thing that you are
actually good at and can consistently
put out that your audience deems as high
quality and high value. Now, on the flip
side, if you're confident on video and
you feel like you're able to articulate
your thoughts, you're entertaining
engaging, well, then double down on
either short form or long form video.
Again, it's whatever you feel you are
best at, you should be leaning into that
heavily. And like I said earlier, if you
prefer audio, start a podcast.
you'll eventually, I think, get to a
point where you feel comfortable doing
video and then you're doing a higher
leverage activity. The next thing is
look at your results and don't listen to
your ego. I'm just going to be
unbelievably vulnerable and transparent
here. I have been seeing the footage
from this course and I actually feel
like I look fat as this. I feel
like I've gained weight. I would
encourage you to push past some of that
ego some of those
insecurities. I understand why they're
there. I get it. Trust me. But if you
are gaining traction and getting
engagement in your content and people
are resonating with it, who gives a
how you think you look? More than
likely, people aren't even thinking
about that. Like the real real is I'm
sure none of you even thought of that.
Maybe you did, but probably didn't until
I just said it. And so now I just, you
know, brought that to your attention. If
I allowed my ego to dictate what we did
we would probably not release any of the
content we've made so far. And so what I
would encourage you to do is look and
track your metrics. Look at the
engagement. Look at the results you're
getting. And stop listening to that
little demon on your shoulder that keeps
telling you how weird your voice sounds
how fat you look, how tired you look
how weird you sound, what whatever it
is, whatever that inner up voice
is, that is not what is propelling you
towards your goals. Another thing that I
would really encourage you to focus on
is that a small correct audience that is
engaged is so much more powerful than
having a massive audience of people that
have no idea what the you're doing
and could give a about it. For
example, if you were to look at my
Instagram page, I have 68,000 followers.
Nowadays, that's nothing. But
back when Instagram first started, that
was a lot. But those followers are not
engaged with me. I got them like 10
years ago off of my landscape
photography. And so a lot of you
watching this probably have 500 to a
thousand followers, but those followers
might actually be very engaged in your
subject matter and very interested in
the offer you have. Whereas if you look
at mine, all of them follow me or the
majority of them followed me for Pacific
Northwest landscape photography that I
was doing 10 years ago. And so now I'm
going to have to go through the process
of converting people to my new content
and I'm going to lose a shitload of
people. And so there's so many creators
online that have these massive I know
many people with millions of followers
that make very little off of their
social media content. I also know a lot
of people that have less than 10,000
followers that are making millions of
dollars a year off of their following.
Why? Because those 5,000 people that
follow them are their target audience
their potential customers. So again
don't look at your ego of the inflated
numbers, the the big follower count, so
that when your friends see it, they're
really impressed. No, who gives a
about that? You want to make sure that
you are growing and acquiring the
correct audience. So please do not be
discouraged if you don't have hundreds
of thousands or millions of followers.
There are plenty of people out there
with less than 10,000 that are making
more money than you could ever dream of.
Now another thing is you want to track
the performance on the platform. That is
an indicator that you are making content
that the platform prefers and so people
will see it and engage with it. And
ultimately this is probably especially
for the people early on in their
soloreneur or business days or a
creator. This is how people are aware of
your offer. Okay? So it's important for
you to play the game. But what I would
really encourage you to do is actually
pay more attention to conversions. So
if you are a musician, are more people
streaming your music? If you have a
clothing brand, are more people buying
your hoodies? If you're a video editor
are more people hiring you for various
gigs? If you're an investor, are more
companies coming to you for investment
opportunities rather than you having to
reach out to them? Because time and time
again, what I have seen people do and
it's a huge mistake is they build their
whole brand and content based on
performing well on Tik Tok, Instagram or
YouTube and they never build it based on
actually converting to sales or to
streams. This is a huge mistake because
unless I have this completely incorrect
the majority of you probably watching
this aren't just trying to be famous for
famous sake. You're trying to drive
awareness that leads to a desired
outcome. And if you don't optimize
around the desired outcome, what you end
up doing is you're going to waste one
two, maybe three years and lots of money
and time chasing some vanity metric that
doesn't actually improve your bottom
line. The key here is not to think of it
as one or the other. It's both. You need
to make sure that you are paying close
attention to how you're performing on
the platform so that they can see your
and become aware of what you have
to offer. But then also make sure you
are optimizing your content that leads
to action. I would rather have 30 40%
less likes and views and subscribers or
followers, but have that audience
convert at a higher percentage than have
millions of followers and have a very
low percentage of conversion. That's my
personal preference because again, we're
not making this content here for me to
become famous. That is in no way the
goal at all. I actually really hope that
doesn't ever happen. My goal is purely
to become known with my potential
customers. And that's it. I don't need
everybody to know who I am. And so, make
sure that you are mapping and building
out your strategy and optimizing your
content for the correct thing. All
right. Now, we're going to determine
your posting cadence. This is a big
debate, big question that a lot of
people have. I get it. Honestly, I
probably got this question at
least 300 times in the last year. No
joke. And it's a debate that occurs
heavily online and a lot of different
top creators that you should look up to
have differing opinions here. And so I'm
going to share with you my philosophy
here. Before we dive into the framework
for determining your posting cadence and
then another framework for how to
increase the volume and increase your
cadence, I want to give you my
overarching philosophy on quality versus
quantity. The great debate has existed
probably for the last eight years
online. And I think that a lot of people
that enter this debate don't actually
define what these two things mean and
what they are and what their purpose is.
So quantity is something that a lot of
people have overindexed on. I'll say
okay, they believe that you post a high
volume of content in order to gain the
most impressions and show up everywhere
having your face in front of people all
the time. And that's a beautiful
byproduct that occurs from posting a
high volume of content. But I actually
view volume of content as a tool in what
I call the accordion method. The way I
like to think of it is I don't know what
quality is and neither do you. We sit
around ideulating on a piece of content
and we'll say something like this is a
highquality piece and that ultimately is
a subjective opinion. That is you
subjectively saying this is high
quality. But we don't give a about
what you think. We care about what your
audience thinks. Your audience is who
determines what quality is, not you. And
we use volume to acquire that data
quicker. If you were to post 10 videos
over 30 days, okay, that's one video
every 3 days. Cool. If you were to take
the same amount of videos and post them
in a week, you're going to gain insights
faster. And what insights am I talking
about? What your audience is resonating
with. What are they liking more? What
are they commenting on more? what's
getting more views. Those are indicators
of your audience signaling to you, the
creator, hey, I call this higher quality
content. Quality does not have anything
to do with the fancy that we're
trying to do here, the lights, the
camera, right? Like the the set that
you're working on. No, that. That
has nothing to do with quality. Think
about this. Some of the most viral
videos, most viewed and engaged with
videos ever online are filmed at night
in the dark on a cell phone.
Like, they're grainy. You can barely
tell what's going on, right? Quality is
a subjective thing. And because it's
subjective, I would rather have the
audience determine what it is rather
than me pontificating on what I think
quality is. So again, you post high
quantity, high volume content to get the
learnings on what your audience says is
quality and then what I believe you do
is you compress the accordion and that's
when you start to put more effort per
piece of content. We're going to get
into that in a little bit here. I don't
want to spoil the mana right now, but
that's my overarching philosophy and
kind of the the shade the lens that you
can view the rest of this section
through. So now that we understand what
quality and quantity are, we are going
to determine our posting cadence. What I
would encourage you to do is first start
with the highest leverage platform.
Okay, what do I mean by the highest
leverage platform? Well, one, what are
you getting the most results from? Where
are you getting your leads? Where are
you getting the majority of your
engagement? Right? What is performing
well by the platform standards and by
conversion standards? And number two
what platform allows you to create one
piece of content that then you're able
to repurpose into many different pieces
of content? Typically, what this looks
like is a long form piece of content
aka this course, right? A YouTube video
is going to provide you so much ability
to be able to, like I said at the top
clip moments, so you can get shorts, uh
you're able to pull the transcript, get
quotes, use that transcript to then make
a LinkedIn post. You can extract the
audio for a podcast. You can then pull
stills from the video to use in social
posts. It's a very high leverage medium
and platform. Now, please again, I
really pushed this in the last section
and I'm going to just continue
reinforcing it. If you are tracking
conversions, which you should
conversions offplatform, if you notice
that there's one or two platforms that
are leading to a lot more conversions
offplatform, please double, triple
quadruple down on those platforms. On
one of the teams that I was running, we
learned when actually looking at the
data that YouTube was our number one
lead provider, Instagram was number two
and LinkedIn was number three. But
here's the very interesting thing. That
was by absolute. But if you look at
percentage of audience that is actually
converting, LinkedIn was number one by a
mile, it was a way smaller
audience because it was a platform that
we took on and started really optimizing
for way later than YouTube and
Instagram. So what we realized is we
should allocate far more resources to
LinkedIn. If it has a higher percentage
of qualified leads coming from it, all
we have to do is increase the amount of
impressions we're getting and in theory
that will be the number one platform
not just by percentage, but by absolute
leads. We discovered this at a time when
LinkedIn was just starting to emerge as
like the next big platform. And so we
actually as a team had kind of devalued
it. We viewed it as an afterthought. It
wasn't our number one priority. But the
moment that we looked at the data, bing
bing bing, track your data. The moment
we did that, we saw massive returns. All
of a sudden, LinkedIn became something
that we were putting. I mean, we were
spending probably 20 $30,000 a month
just on LinkedIn organic content alone.
The next one is actually going further
or deeper on what we started this
section off on, which is volume for
speed and learnings, not just reach. I
encourage you in the early days to
increase whatever volume you think you
need to do right now, increase it. Okay?
And the reason why I said it up top, but
I'm going to reinforce it and emphasize
it again. You want to know what your
audience deems as quality. And you want
to know that as soon as possible. And so
what I would encourage you to do is
increase the frequency in which you
post. A great example of this is a
previous team that I ran. We started our
YouTube efforts by posting three videos
a week. Then we increased it to five.
Now, were these highly optimized YouTube
videos? No. I wouldn't even call them
edited. They were just trimmed. There
was no editing being applied. And there
was definitely no graphics or any
intentionality to how we crafted the
intro, the packaging, nothing. What we
were doing though is not trying to
optimize because we weren't at that
phase yet. We were at the learning
acquisition phase. We were trying to
understand what is the audience
resonating with the most. What are the
questions they're asking? How are they
engaging and behaving with this content?
What this allows you to do is then
determine what they're with and
do more of that. And when I say do more
of that, I don't necessarily mean more
volume. I mean putting more effort per
piece. So let's say you were posting
five YouTube videos a week. That's a
lot. What if you took the effort that
you put and the time and resources you
put into five videos a week into one?
And that one video was based off of the
knowledge and insights that you now have
of what your audience has said to you is
quality. Sounds like you might be
getting some traction and actually start
growing and getting subscribers and
views. It's crazy and it actually
works. Quality is not your
personal preference. Quality is
determined by your audience. Plain and
simple. One of the biggest traps
I see a lot of you making is that you
are making the decision for your
audience. Maybe you have a piece of
content that you've been sitting on and
you think, "Ah, this isn't high quality
enough and you're just not posting it.
You're not putting it out there and
you're making the subjective decision
that this is not worth your audience's
time and they're not going to get value
out of it." But how do you know if you
don't put it out? Especially in the
beginning. I understand mature creators
you get to a point when you are a
content creator where you do actually be
able like you know this is not going to
hit. Like we can't even post
this. Nobody's going to give a
about this. That does happen. But in the
early days, you don't have a
clue. You don't know anything about your
audience or what they want. You have
your perception of what you think they
want, but more than likely, it's not
that accurate. And so, I encourage you
stop guessing. Stop making the decision
for them and allow them to tell you what
they want. And the last point in
determining your content cadence or your
upload cadence is avoid the perfect post
trap. I like to say that perfect is the
enemy of posted. If you're struggling to
post
daily, yes, me too. I agree with you.
Most people can't post daily. That is
kind of like an absurd level to just
immediately jump into. And so, I would
encourage you, visit the idea of posting
three times per week. Visit the
idea of posting once a week, once every
other week. Look at what we're doing.
We're probably going to be posting one
long form video on YouTube a month
maybe every three weeks or so. But we're
putting more effort per
piece rather than high volume. Now
Caleb, I thought you just said do high
volume in the beginning in order to
learn what the audience resonates with.
Well, I have a little bit of a leg up.
And I'll give you kind of like an
insight into that just so that you
understand that I'm not bullshitting
you. In the last year, I met with over
2,000 businesses and consistently ran
question and answer sessions with them.
I did a roundt session with literally
2,000 business owners. And I know what
the common questions were. I have a very
good pulse on what people are wanting to
hear from me based on what they would
ask me at these Q&As's. I also have been
in the industry for a very long time.
And so, not only do I know what people
are wanting, I also know what they need.
I know what the majority of the industry
is currently saying. Half of these
on YouTube are telling you a lot
of around how to grow your
brand or how to scale your organic
content. and I've seen it long enough
that now I'm at a point where I'm a
little bit fed up and that's why I'm
putting this content out for you. I
would encourage you unless you have
those insights, unless you've met with
2,000 different individuals that map
towards your ideal customer, then I
would probably start with high volume.
But again, if high volume means one post
every other week in the beginning
because that's all you can do, then do
that. whatever you can actually put out
consistently, please start with that.
Don't try and jump to the Ronnie Coleman
method and squat 800 lb when you've
never squatted 135. And the last point
to that is again, stop aiming for
perfection, speed wins. So, for example
we're filming this course, right? And
we've invested a good amount of money
into this and a lot of effort and we
have been very intentional with all the
little elements, right? like uh the set
the lighting, uh the framing, the way
that we're shooting this on three
different cameras, the audio, like all
this right? We're trying to be
very cognizant of all of it. But there's
been semis that go by. There's been
police officers that are, you know, woo
woo, the sirens going by. There's all
kinds of And it's not perfect. And
we could stop every single time and we
could potentially even decide this isn't
the right space. Uh maybe we should have
filmed in something that was more uh
audio friendly. But guess what? Perfect
is the enemy of Postit. And so we are
still going to capture this, put it
together, and we are going to post it.
And what have we been doing every night
after we finish filming? We've been
going home and figuring out what we
would do differently and how we're going
to improve on the next version of this.
So, what I would encourage you to do is
instead of letting all the different
problems or issues you see with the
content you're working on right now and
using that as a reason to not post
that. Post it and take note of what
you're going to do on future pieces that
you make. So, we've determined our
posting cadence and we're at a point now
where we've been doing it
consistently. Congratulations. Good for
you. That's awesome. A lot of
people give up after like a week or two.
And so if you've made it even like 2 or
3 months of posting, you are in the top
1%. So congrats. You're awesome.
I'm proud of you. And I want you to do
more. And by more, I mean I want you to
increase your volume. And here's how
we're going to do it. One, you are going
to leverage a content pillar approach. I
want you to identify your pillar
content. Typically, this is more long
form content. Okay? So, think like a
YouTube video, long form, a deep dive uh
thread. Maybe it's a long form written
post on LinkedIn or it's a newsletter
that you send out to your email list.
Then what you're going to do is you're
going to do what I affectionately call
mining. You're going to go through your
long- form content and mine for the
gold. If it's a newsletter, what you're
looking for is bite-sized chunks that
are self-contained. So, this is a
paragraph that you have in your
newsletter that you could extract and
pull and it would make sense and be
valuable in and of itself without the
other context. You're also probably
going to find maybe a quote or two that
you could pull from that. Okay? And then
you could probably also do a version
where you take the entire newsletter and
you summarize it in call it five or six
sentences. So, a medium form post on
YouTube. If you have a long form YouTube
video, well, what you're going to have
is an editor or editors that go through
and they're mining for the gold. They're
going to find the moments and extract
them that they know are going to perform
well and resonate with your audience.
Typically, you're looking for a powerful
moment that maybe is a slightly
contrarian view or is a nuanced take on
an already discussed subject. For
example, my quality versus quantity
moment. I almost guarantee Trevor is
going to clip that moment and we'll post
it on Instagram, Tik Tok, YouTube short
all that because that's going to be
a moment that will do well for our
audience. Now, this is nothing new. I
like to call it the waterfall
distribution model. But ultimately, I
got to pay homage to the actual man who
came up with this. This is the OG Gary
Vee. He came up with the content
framework and how he extracts thousands
of posts from one long form piece of
content. And he's been doing this since
I want to say like
2015, 2016, right? Like originally it
started with releasing Daily V and then
clipping moments from that and posting
them on Instagram before reals, Tik Tok
any of that was a thing. And so here's
what I recommend you do. Take your high
value content. Let's use a YouTube video
for example. And what you're going to do
is you are going to break this down into
short form clips. You're going to
extract quotes that you can put out on
threads and X. You're gonna take the
transcript and find a moment that you
can rewrite into a LinkedIn post. You're
gonna then take that LinkedIn post and
post it on Facebook as well. Then one of
the shorts that you clipped from that
YouTube video that you post on
Instagram, use the LinkedIn post as your
caption for that post. Okay? Do you see
how literally in the moment right now
I'm not looking at notes. I'm literally
coming up with this in the moment
because there is so much that you can
extract from a YouTube long form video.
I haven't even gotten to carousels yet.
Now, what I want you to do is take the
different sections from your YouTube
video and make two carousel slides per
section. Now, you got to simplify. You
can't have a fuckload of text. In fact
the best practice is to have one very
basic, very easy to understand image
followed by one, two sentences at most
per slide. And so diving even deeper on
it, you want to make sure that the first
two slides in your carousel are taken
from the hook that you made for the
YouTube video. So reinterpret the hook
that you made for the YouTube video into
the carousel opening two slides. The
reason why is because when it's served
immediately, they're seeing the first uh
tile, the first slide. But if they
didn't engage with it, Instagram gives
you a second atbat. How nice of them.
They're going to serve the carousel
again to your followers, but it's going
to be on slide number two. So, you want
to ensure that you have a hook for one
and two. Now, another thing to note is
uh this is not a rule, it's an
observation. Often times, listicles tend
to, at least as of February 2025, they
do better in carousel form. So, if you
have a video that is 10 things I learned
about investing in my 30s, okay, cool.
That's going to be an amazing amazing
carousel. However, if you have like a
really complex deep dive on a subject
matter that is like not in any way made
for the lay listener or viewer, then I
would probably consider maybe just
taking one section of that video and
then expanding that into a carousel
rather than trying to compress an entire
video. So, when I say taking a YouTube
video, please try to stick more towards
listicles when you're doing this.
Otherwise, you're going to want to just
take one section of the YouTube video
and turn that into the carousel. So, in
this example, I couldn't even keep track
of how many different pieces of content
I just listed out. It's easily over 10
pieces of content that we just created
off of one video that you filmed. Insane
amounts of output for what you put in
aka very high leverage activity. Now
the next thing that you're going to want
to do is scale by platform, not all at
once. First, we picked our medium. Then
we picked our platforms. Then, we
determined our posting cadence. Cool.
We've been doing that consistently for a
while now on two or three platforms that
we determined were our highest priority
platforms. Now that I of Sauron approach
that I mentioned earlier is really going
to come in handy. Do not try to scale up
all three or two platforms that you are
emphasizing at once. If you do this, you
won't do any of them well. And so just
like I mentioned with the Sauron
approach, what you're going to do is
let's say for example your top three
you go LinkedIn, YouTube, Instagram. All
right, LinkedIn being number one, we're
going to attack increasing volume there
first. So, what does that look like?
Well, you make sure that YouTube and
Instagram are on maintenance mode.
They're not going to go down, but
they're not going to be growing. That is
not your emphasis right now. You want
those just consistently putting out
enough content to keep the current
audience engaged. If you grow, amazing.
That's a wonderful little surprise, but
that is not our goal. Maintain focus on
LinkedIn. And when we're focusing on
LinkedIn and scaling this up, you have
two different ways to scale it up. In my
opinion, you can either literally
increase the volume of posts you do or
you can increase the amount of effort
you put per post. As of February 2025, I
actually would encourage you instead of
just increasing the volume, I would
start with increasing the amount of
effort you put per post. So let's say
for example, you were posting five times
a week on LinkedIn. I actually would
encourage you as of right now, and this
is way different than what I would have
said a year ago. I'm very much on the
higher effort per piece of content train
right now. And so I would take the
effort you put into five pieces and put
it into three. I am finding you get far
more out of a very, very extensive and
high value piece of content than you do
off of medium value content at a high
volume. Here's an example. There was an
individual that I worked with. They
loved volume and they wanted to post a
minimum of four videos a month on
YouTube. Now, when we did that, those
videos would average around 250,000
views a video, which is really great for
most people, but according to our
standards, that was actually lower than
what we were looking for. Add all of
that up together, and that's a million
views a month. I would argue that one
video a month that gets a million views
is way more valuable for both the
audience and yourself than the four
videos that get 250,000 views. Well
Caleb, where did you come to that
conclusion? It's the same collective
views. Ah, it's the same number of
views. It's not the same number of
eyeballs. Meaning the video that got a
million views had a high percentage of
those views be new
audience. These are people that have
never consumed your content or rarely
consumed your content before. Now the
videos that got 250,000 more than 60 to
70% of the views were from the current
audience. And there's nothing wrong with
nurturing your current audience. I want
to make sure that that's clear. But can
you see a massive discrepancy here? It's
very clear to me that the millionview
video once per month has a
disproportionate amount of value
compared to four 250,000 view videos a
month. I believe that this is why Mr.
Beast Jimmy Donaldson went with this
method. When he was posting content on
YouTube, he wasn't trying to post a
video every 3 days. He wasn't trying to
post a video every week. He was posting
a video every 4 to 8 weeks. There was
times where he would go two months in
between posting a video. Why? because he
was putting so many resources and so
much effort into each piece. Because
what he knew is rather than the majority
of YouTubers who are trying to put out a
video every week, if he put all that
effort into a video every six weeks, way
more people were going to see it, way
more people were going to enjoy it and
share it with others because it was such
a crazy concept and crazy execution of
that concept. And so I'm actually on the
lower volume, higher effort per piece
train. And the reason why I'm saying
lower volume and not higher quality is
again quality is subjective. Now over
time you get to a point where you know
what your audience deems as quality. So
you could use the term higher quality
content. I just don't like to say it
because I don't want to confuse you and
make you think that I know what quality
is. I don't. You do. So back to
LinkedIn. What I want you to do is focus
on putting more effort per piece of
content you do. Now what do you do more
of? Well, if we've been doing five posts
a week, for example, we have a pretty
good insight on what topics and what
kind of structure or formats people on
the platform are resonating with and
preferring. So, one, we can just do less
of the other and more of that. But
here's another little hack for you. Look
at the top 10% performing content. Take
the last 90 days, for example, or if
you've only been posting for 30 days
take the last 30 days. Whatever amount
of time that you can do up to 90 days.
And what I want you to do is identify
your top 10% content. And then what I
want you to do is study the out of
it. And what you're looking for is not
all these different things that you
think could have been the reason why it
performed well. What you're looking for
is what occurred in all of these pieces
of content that I can then replicate and
put into every piece I do moving
forward. If it exists in only one or
two, then it's kind of a crapshoot. But
if you identify, and usually you're only
going to find one, maybe two things. If
you identify those one or two things
you raise the probability of your future
content performing better than average.
And so what you're doing is you're
always learning and optimizing off of
your top content, not your general
content. A lot of people look at
everything they're making and they try
and extract learnings from it. But why
would you want to learn from the bottom
10% or the bottom 20%. I want to always
be looking at the top tier performance
and how can I replicate these scenarios
these conditions that led to it
performing so well. And again, please
increase the volume because you see that
that platform, that channel is driving
more conversions. Again, whatever
conversions look like for you. If that's
email newsletter signups, if that's more
streams to your music, if that's more
downloads on your short film on Amazon
Prime, whatever it is, I want you to
optimize for conversions first. And
another question that I get a lot of
times is like, if my content isn't
performing well, well, what do I do?
Well, you do what I just said. Even if
your content isn't performing super
well, there is some content that's
performing better than others. And so
look at the top 10% and study what that
is. And I would encourage you to do this
on a monthly basis. If you just stick
with what the original core findings
okay, cool. You're just optimizing on
that. But if every month you re-evaluate
the top 10%, you're always going to be
lading up. You're always improving off
of your best work and learning from your
best work rather than sticking with the
learnings that you had 6 months ago. So
the next thing that we're going to focus
on is making your content sustainable.
Like we said at the top, this only
matters if we stick with it for a long
time. That's when we start to get the
actual returns on our investment. And
so, first off, I want to just say you
need to be playing for the long term. If
you hate video, you're not going to
stick with it. So, don't do
video. Eventually, after making content
maybe as an audio only format or a
design focus or potentially even doing
written, you may get comfortable with
the idea of putting yourself out there
online, getting feedback, and being okay
with that feedback. In which case, maybe
you'll get more comfortable with the
idea of doing video. But if that idea or
that concept of filming a video like
this with a camera here, camera here
camera there, that sounds freaky to most
people, I wouldn't push yourself to do
it. Again, I want you to ease into this
so that it's something that you can do
for a very long time. Content creation
should be sustainable for years, not
months. Now, the next thing is to build
a simple content machine. What do I mean
by that? Well, we're not Mr. Beast on
day one. And so, what you need to do is
set a baseline of what you are wanting
to accomplish. Let's say it's one video
every two weeks for YouTube. And maybe
it's posting three shorts a week on
Instagram and YouTube Shorts. Cool.
That's simple. Now, what we can do is
consistently do that. And if we do it
for 2 or 3 months, then what we can do
is raise the bar and increase the volume
that we want to make. Some people find
batching content to be highly effective
for them. Some people will literally
block a 12-hour day and film three or
four YouTube videos, some shorts, and a
couple podcasts. And if that works for
you, amazing. What I have observed
again, not a rule, just an observation
is for a lot of individuals, this puts a
lot of pressure on the day. And if you
find yourself feeling that pressure a
lot of times, again, what I have
observed is that that causes poor
performance on the day of filming
because they feel so much pressure they
get anxiety, they end up getting sick or
all these crazy things start popping up
rather than having it be more of a low
pressure environment where maybe you
film a video here, a video there. The
the thing that you need to do is make
sure you are aligning your strategy with
your calendar and your schedule. What do
you have available to you? Do you have
time to be able to film it throughout
the week or do you have to batch? If
you're in a scenario where you have to
batch content, what I would recommend is
ensuring that the team you're working
with is a team that can make the
environment conducive for you to deliver
your best content. Which leads me to the
next point, which is remove yourself
from the execution. And we're going to
go really deep on this one. Out of all
of these different points within the
make it sustainable section here, this
is where we're going to spend the
majority of the time. If you can afford
it or as soon as you can afford it
please invest in building a team. Now
I'm going to go really in depth on this
in the next chapter or the next section
of this course here uh where we
literally talk only about team. But if
you have the capital, if you have the
resources to do it, I encourage you to
invest in this immediately. Now, this
might look like hiring freelancers in
the beginning or agencies that you work
with, something that's a little bit more
minimal on the upfront cost and allows
you to test and make sure that you're
getting a positive ROI. So then you can
reinvest and redeploy capital into
furthering and building out your team.
Now, about the team, something that I
have observed is that filming content is
hard for the talent. Why is it hard?
Well, there's high pressure, right?
We're wondering, uh, how is this going
to perform? Am I going to be able to
deliver this and make a great piece of
content off of it? Yeah, sure. That's
the natural. But then there's also these
like crazy questions that pop up. When
you're staring into the camera lens and
you're saying all this you're
wondering, is this actually interesting?
Is it valuable? Are people going to
actually learn and change their actions
based on what I'm sharing? Are they
enjoying this? Is this boring? These are
all natural questions that come up. And
so that happens during the film session.
Then oftentimes, and I'm sure if you're
listening to this or watching this and
you've filmed content, you're resonating
with what I'm saying. You drive home.
And on the drive home, you're like
"Fuck, I I could have done so much
better. That was not very good." And
you're going through all of these like
inner critic, like a inner critic
monologue that you're having with
yourself. Here's how I solve this issue.
I make sure that the team that is around
the film session that is around the
content creation makes it easier for
you, not harder for you. What do I mean?
Well, I have an entire playbook on how
to go about creating an environment to
make your talent feel comfortable. So
for those of you who are building your
brand and trying to get a team around
you, this playbook will be gold.
For those of you that are the content
creators behind the scenes that are
trying to improve how you capture
content with your talent, this will be
gold. And I'm going to walk you
through it just a little bit at a high
level, but again, I would encourage you
download it, study it, study it, study
it. I believe that it is not the content
creator's job to create the right
environment. It's the team's job. And
so, it starts, in my opinion, with the
videographer. Now, to solve the problem
of you wondering if what you're saying
is interesting, what you need is a
videographer who gives you visual
feedback as you are filming. So, what I
started to notice that I just naturally
would do when I was filming with talent
is I would nod my head when they were
saying something good. Now, as what they
were saying escalated, it got better and
better and better. The intensity in
which I nodded my head would increase.
And it sounds funny, but every single
person I've ever filmed with actually
commented on this and would tell me how
much it reinforced what they were
saying. They knew, "Oh, okay. This is a
good moment. I'm going to go deeper on
this." And so what you're doing is you
are giving them real time feedback
because the difficulty with creating
content is the feedback loop. It can be
fairly quick with social media, of
course, but it's still pretty extended.
We're going to film this video and this
course will not drop for a minimum of 6
weeks. I mean, that is the earliest
it'll drop from when we filmed it. So, I
won't get any feedback from you, the
audience, which is who I care about the
most, for 6 weeks minimum, probably more
like two months. But what I am getting
is Trevor behind the camera, is nodding
his head or when I say something that he
thought was really good, he's putting a
thumbs up and letting me know that's
some good One, maybe I'm going to
double down and go further on it and
dive deeper, but two, I just know that
what I'm saying isn't boring as
This is incredibly empowering and
enabling for the talent that you are
working with. It literally changes the
way that they deliver their message.
These are all tactics that ladder up to
the principle of making a conducive
environment to capture great content.
Okay? So, they all all the tactics flow
out of this principle. And one of them
is when they're done saying something
great, when you take a break, when a
take is over, go up and give them a fist
pound or a high five. I've been doing it
my whole career. I've been the guy
behind the scenes doing it. And now I am
in front of the camera in this like very
like intimidating environment. And every
time that we take a break, Trevor's
coming up and giving me a fist pound and
saying that was great and then calling
out one or two things that I said that
he thought really stood out. I've been
doing it for years, but as somebody who
is now on the receiving end of it, I
can't tell you how effective
this is. It's unbelievable because one
it keeps my momentum going. I'm tired.
Like we've been filming this for a long
time. I'm exhausted. It literally gives
me energy. And I would see it with
talent that I've worked with where I I
remember I would see them their energy
starting to fade and then I behind the
camera would just increase my energy.
Even if I was exhaust, I'd be like, "All
right, I'm going to figure it out." And
they match that. And so what you want is
you want a team around you that is
trying to make your environment or the
environment you're filming in the
easiest possible for you to communicate
the message you have within you to your
audience. The 2.0 version of this is not
only are they giving you dabs, giving
you praise when you're doing a good job
they are also thinking through the frame
of a skeptic. They're thinking through
all of the objections that your audience
is going to have when they consume the
content. And just like a good video
sales letter, a VSSL on your website
overcomes sales objections that maybe
the prospect would bring to the
salesperson on the call, you're
overcoming those in the video before
they even get on the call. And I like to
think of really welldone content as
accomplishing the same thing. What we're
doing after each section here is Trevor
and I are sitting down and going, "Okay
what are some areas that we could like
poke holes in? What what context do we
need it? What questions can we answer
for you guys before you even ask it?"
Because ultimately, I believe if you do
that, you are going to build greater
trust with the audience. You make it
easier for them to trust what you are
saying and then take action on it. One
more tactic on this because I think it's
really helpful and then the rest I'm
going to leave for you to study in the
playbook is once the film session is
done, 15 to 20 minutes after, I always
would send a message to whoever I filmed
with telling them how great I thought
they did. Now, if it was a rough film
session, I wouldn't lie. What I would
say is, "I am so impressed with how you
showed up and still pushed through
despite this, this, and this." You never
want to your talent because
eventually they pick up on it and they
realize like, okay, a compliment from so
and so never is actually that helpful
because they don't mean anything they
say. So, you want to always be truthful
about it. But the reality is is like if
you've had a really hard day
like if I got an email from a partner of
ours and it was really bad this morning
that would throw me off. So maybe it
wouldn't be the best video ever, but
it'd be impressive that I still showed
up and decided to do the action
regardless. So, you always want either
your team or if you're the team watching
this, you want to send your talent a
message telling them how well they did.
And I would encourage you to call out
one or two things they said. This way
they really actually know you were
paying attention to what they said. It
wasn't just like, "Oh, the lighting was
great and all that." No, no. The content
of what was being said was valuable
insightful, and useful for myself, and I
know it will be for our greater
audience. This then allows them to go on
to the rest of their day or into their
evening feeling better about what they
made. And what that does is if we
believe brand is how we defined it at
the beginning of this that creates a
intentional pairing between relevant
things them and good content and
eventually they start to associate that.
And so then they start to associate good
feelings, excitement and positivity with
film days. A lot of people really hate
film days and they really see it on
their calendar as like a massive dread.
They know it's necessary, but they don't
want to do it. What you want is an
environment that you look forward to it.
When you see film day on your calendar
you want to be excited about it because
it's so enjoyable because the
environment is so reinforcing of what
you are doing. The next one is to
systematize repurposing. Now, real
quick, I want to give a big qualifier
here. Repurposing content, like for
example, what we talked about earlier
with the waterfall method. You make a
long form piece of content and then you
clip micro from it. That is a great way
to start. But it is 2025 and we are now
at a point where all the platforms are
fragmented and behave differently. The
best version of content and we'll talk
about this more in a little bit but is
making content contextual to the
platform itself. Making it native for
Tik Tok, for Instagram, for LinkedIn
for YouTube long form. And sometimes
pulling clips from long form is native
right? Like a lot of podcast clips do
really well. More podcast clips don't do
well than podcast clips that do. And so
if you want predictive power and you and
you want to be certain that the piece is
going to do well, the best version is
going to be making it contextual to the
platform. However, if you are earlier in
your efforts here, and I'm talking like
first 3 years even, you're probably
going to be doing more repurposing. The
2.0 0 version of this is not just
clipping or extracting short form
content from long form. It's actually
using insights of how content has
performed on one platform in one medium
and using that to inform new mediums for
new platforms. Let me give you an
example. There was a client that I was
working with a couple years ago and she
had a really powerful statement. I I
can't remember off the top of my head
right now. So, uh it was powerful but I
can't quite remember it and I apologize.
She put it out as a tweet. That was it.
We put it out as a tweet and so many
people were responding to it. It was one
of her top performing, like most liked
tweets of all time. So many responses
so many people sharing that tweet to
their stories and tagging her. And so we
thought we had something here. This is
called social listening. We paid
attention to what the audience was
saying. They were calling this quality.
They're like, "This is quality
y'all." So what did we do? We tripled
quadrupled, fiveupled, whatever that
word is down on this. And what we did is
we then created a short and we had her
expand on this statement. We used
literally the tweet as the hook and then
she explained why she came up with that
quote, why she said that, what the story
was, what the scenario she was going
through that inspired that quote. Next
we actually created a poster of the
quote and we put it up in a very cool
aesthetically pleasing environment and
we took a photo of it. Like I said
earlier, if you were paying attention
something that does really well, this is
a tactic, not a principle, but something
that does really well right now is
taking a photo of a real life thing
whether it's like you're writing on a
post-it note or it's a printed, you
know, quote or whatever, that is doing
really well on social. So what we did is
we printed the quote, took a photo of
it, posted it, and it was one of, if not
her top performing Instagram post of all
time. So then what we did is we turned
it into a longer form hashed out
LinkedIn post. So we took the quote and
we use that as the hook cuz it had been
proven effective on Twitter. It had well
now X, but it was Twitter at the time.
And it had been proven effective on
Instagram, on YouTube shorts, on Tik
Tok. It did well everywhere. So we're
like, cool. We're not going to
around with the hook. We're just going
to keep it the same. So, we did that and
then we had her expand on it, right? We
took a little bit of what she said in
the short form clip and then we had her
add or round it out, add more
commentary, more color commentary to it.
That performed really well. It
was definitely a top three, if not her
top post on LinkedIn. So then, guess
what we did? We used that to inform
making a YouTube long form video on this
entire quote. And so what we did is we
utilized I think we did a version of the
quote as the title. You know, YouTube
you kind of have to play the youtuby
game. But what we did is we used that
and it informed a long I think it was
like a 25 30 minute video. It was
probably in her top 10. I don't want to
say that it was her top video. It
wasn't, but it was in the top 10. It
performed really well. How
incredible that we started with a tweet
and what started as a tweet developed
into some of the top performing content
for all of her platforms. But did you
notice what we didn't do is just repost
the tweet everywhere. We made that tweet
and remade it contextual to what the
needs of the platforms were at the time.
If you're listening or watching this
right now, please like rewind or I'll
just say it again. Make the content
contextual to the platform. Reverse
engineer what the platform is telling
you it wants and what its users want and
make it in that way. It can be the same
exact message but repackaged
differently. An analogy that I love to
use and I'll probably share it multiple
times throughout this course is you
watching this. You are you. Okay? Wow
what a what a breakthrough statement.
But you are you. But you show up to
different scenarios and circumstances
differently. Let's say, for example
you're going and getting brunch with
your family on Saturday. And then
Saturday night, you're going to go out
and meet up with the ladies and go out
for cocktails. And then Monday morning
you have a business meeting. you. Let's
say your name is Sarah. Sarah is showing
up to all of these different
circumstances, events as Sarah. But the
reality is is Sarah is going to talk
about different topics and speak with a
different tone and probably use
different vocabulary given the different
scenarios. That's not her being
inauthentic. That is her revealing
different parts of herself contextual to
the environment she is in. Knowing her
audience is what she's doing. Well
social media is the exact same thing.
All the platforms are just these
different events that you're going to.
So you show up as you. Sarah shows up as
Sarah on LinkedIn, Tik Tok, Instagram
YouTube, Facebook, all of them. But you
reveal different parts of yourself. You
emphasize different parts and you use
different vocabulary because you're in a
different environment. That's what it
looks like to create contextual content
to the platform you're on. And then
lastly, I would encourage you define
your energy rhythm. And this sounds like
so woo woo and blah blah blah, but
really what it is is it's knowing
thyself, okay? It's knowing I perform
best. I have the most amount of energy
and clarity of thought in the morning or
I'm way better late at night. Whatever
is your best time, I would encourage you
to schedule your content creation around
that. For me, I know that probably
around midday, I start to get a little
tired. So, in the morning is my best
midday and then towards the end of the
day I start picking back up. And so I
try to plan accordingly to that. If I
were really good at night and I sucked
in the morning, I was just all groggy
and like clear, I wouldn't film in the
mornings, right? Because not only would
I not enjoy it, it wouldn't perform as
well. And so just look at where you find
your most optimal times, where you feel
most dialed, and schedule your content
sessions around that. And a subpoint to
that is protect your creative and your
content time just like it's an important
business meeting. Something that I've
seen a lot of people do is kind of
depprioritize this and they move their
content day around all the time. And I
understand very important if you're
running a business or you know if you're
an artist and you're meeting with a
potential buyer for your painting or
whatever. Sure, that's very important
and that I would prioritize over your
content creation. But I would tell you
that unless you have a very mature team
more than likely what will happen over
time is if you continue to reschedule
and push off content days, unless
they're very mature and they've been
around this for a while, they're going
to interpret it like it is not a
priority for you. And if it's not a
priority for you, it's going to become
less of a priority for them. And so the
way that you show up often times will
dictate unfortunately or fortunately
depending on how you look at it, how
your team shows up for you. Hello there.
This is me interrupting this programming
for a very interesting little
advertisement. I just want to let you
know about a email newsletter that we
are putting together. Now, this isn't
going to be your traditional newsletter.
It's not like a weekly or monthly
cadence. We're just going to
occasionally send you dope free
that we think is going to
actually drive massive impact for your
brand and scale your content rapidly.
And so, if that sounds interesting, you
can go to caleb rston.com, enter your
email, and we'll send you some dope
goodies. All right, the next section is
utilizing storytelling in your content.
Now, I don't think this is going to be
any secret to anyone. Storytelling is
incredibly powerful and effective. So
much so that you're seeing one of the
creators who is most known for maybe not
utilizing as much of traditional
storytelling techniques, Mr. Beast, who
has been more like adrenaline go. He is
even implementing far more storytelling
tactics into his content. Especially if
you've watched Beast Games, you You know
exactly what I'm talking about. Stories
aren't just entertaining and engaging.
They also change people's perspectives.
They allow the individual to see maybe a
similar concept or a similar
circumstance that they've been dealing
with from a whole new perspective. But
they also keep people hooked. I mean
attention is the greatest asset right
now in today's age, right? It's what
everyone is looking for. And
storytelling does keep people hooked. It
does retain attention. Stories also
create an emotional connection between
you and your audience. They allow you to
provide more depth and round out the
concept or principle that you are
sharing. People have a harder time
remembering facts, but what they do
remember is the stories that you tell
them and the new perspective they were
able to gain because of the story. Here
is a storytelling framework that you can
use in your content. But please do not
operate off of this framework like it's
something rigid. It is not written in
concrete. It's not in stone. This is a
guide for you. You now have the rules.
Feel free to break the rules. Like move
things around. Like whatever you find is
working most effectively for you. Please
use this in a fluid way rather than a
rigid way. What we're going to go over
is the hook, the problem, the journey
the lesson, and then the call to action.
First, the hook. We have to get
attention fast. We are living in a world
where you're competing with everything.
You're competing with all the other
creators, all of their friends, everyone
on social media that is making content.
You're also competing with the
dog that's barking at them. I mean
there is so much going on in people's
lives that you're competing for their
attention for. And so, you have to get
their attention immediately. Depending
on the platform that you're making
content on, some of them you only have
like a second or two to get that
attention. If we're talking Instagram
Tik Tok, Facebook reels, YouTube shorts
LinkedIn video tab, any sort of short
form video, you have about two or three
seconds to get their attention. If you
do not do that, guess what they're
doing? Not consuming the rest cuz
they've already scrolled five posts
further down. Now, for YouTube long
form, what a lot of the industry experts
like to say is that 30 seconds, you have
30 seconds to capture attention. I don't
really agree with that. I think you have
about 15 to 20 seconds max to capture
attention. And really what they're
looking for is like one, is this video
actually what I clicked on, right? The
the packaging, or am I getting, for
those of you that remember back in the
day, the Rick Rald thing, am I getting
Rick rolled, right? Or is this actually
what I'm looking for? Two, is this the
person that I want to listen to telling
me this information? For a strong hook
I recommend starting with a very bold
statement, potentially a contrarian
view, something that is uh different
that you see differently than your
counterparts or industry experts in your
field. This can also be an unexpected
fact, although I I do think that those
are kind of getting a little tiresome at
this point. But I think that no matter
what, if you say something that most
people believe to be true and you claim
it to be false and give an alternative
take, you're almost always going to
catch people's attention. Here's two
examples for you. Subscribers, views
likes don't matter. What actually
matters is that is an example of a
contrarian statement. A lot of
counterparts, a lot of the industry
experts within online content creation
would say the opposite of what I just
said there. A lot of them are pushing
for those metrics and that hook would
catch attention because it is different
than what the majority of other content
creators are saying. Thus, it stands
out. Another great example of a good
hook is a pattern interrupt. So, one of
the top performing clips I ever made for
Gary Vaynerchuk was uh the blueberry
clip. And he literally starts it off by
he's like chomping on some blueberries
and he goes, "I eat blueberries like
it's my job." And then the next
thing he says is, "You missed the first
30 I ate." And this was like such a such
a pattern interrupt for a lot of people.
This was one of at the time it was his
most viral clip at that time. And so
basically what you want to do is you
want to either provide a contrarian
point of view, a pattern interrupt. You
want to ask a thoughtprovoking question
something that is going to be a thumbs
stopper that is going to cause them to
have to watch the rest of the video
because they're so interested. Next, we
have the problem. This is where you're
going to set up the stakes. Here, you're
going to introduce a conflict or some
sort of emotional investment. And this
doesn't have to be a massive conflict or
anything like ultra dramatic or
anything. Essentially, what you want is
some sort of problem or thing that the
main character has to overcome in some
way, shape, or form. Now, ideally, you
want to make the problem specific and
relatable. So, ideally, this is
something that your audience is going to
be like, well, yeah, I've gone through
something similar. They're going to be
able to see themselves in that problem.
They maybe have recently encountered
something very similar. An example might
be, I was working 14 hours a day for my
hero, Gary Vaynerchuk, but I still felt
stuck. This creates stakes. It shows you
how much I care and that I love working
for Gary and that he is my hero, but
that I was in this inner turmoil of
feeling stuck as an example. Next, we
have the journey. This is how we
overcome it, right? In the traditional
like storytelling mantra, this is how
the prince slays the dragon to rescue
the princess. Now, one thing to note is
people resonate with progress, not
perfection. And so, if you're sharing
this journey, I would encourage you to
not just share the highlights. Share the
low lightss, right? The low points where
you've made mistakes. In the example of
I was working 14 hours a day for my hero
Gary Vaynerchuk, but I still felt stuck.
I would then go on to tell the story of
how I got unstuck through a sequence of
victories and losses. Okay? It wouldn't
necessarily just all be roses because
that's not what life is. And people
resonate and connect and relate to your
struggles, I would argue, more than your
successes. And I encourage you, show the
messy middle. Show where you're doubting
yourself, where you're doubting the
opportunity you're in. Maybe you're
building a business right now and you
can share how you're like unsure how
this is going to actually go. Is this
going to build into some big business?
Is it going to be successful? Am I going
to be able to provide for my family? Or
am I going to have to go back and get a
real normal job, a 9 to-5? If you're a
musician, maybe what you end up doing is
you're putting out tracks and you're
trying a new style of music. Maybe
you've traditionally done more rock and
roll and you're entering the country
music world and you're uncertain if that
audience is going to resonate with it. I
think that your audience is going to
resonate more with you explaining why
you're trying this new thing and the
fact that you're not certain of how it's
going to go. I mean, that's what I've
been doing probably throughout this
course. Maybe you've noticed it, but
like there's been times where I'm
indicating I think this is going to be a
powerful project. I think this is going
to affect a lot of people and I think
it'll lead to a lot of good outcomes for
Rston, my consulting firm. But I don't
know. I have no idea. I'm investing a
lot of money, at least for me, and a lot
of time and effort into this, right?
Like, we've been filming all day
yesterday, all day today, and
we'll film again tomorrow. And like, I'm
exhausted. I'm investing a lot into this
and I have no idea if it's going to turn
out. I think it will, but I don't know.
And I think that me sharing that, more
than likely, you resonate with that. At
some point in your life, you have also
too had a moment where you invested a
lot into a project. Maybe it was back in
fifth grade when you were working on
that volcano for science and it was like
you put a lot into it but you didn't
know if it was going to actually erupt
for Mrs. Fields, right? Like I don't
know. So I really truly believe in your
storytelling framework this is the key.
We want to share the transparency. We
want to share these moments. We want the
audience to see themsself through you in
some way. An example of this could be I
realized I was burning out because I was
trying to do everything and that's when
I realized that I could do blank. That
is an example obviously very concise
version of it but that is an example of
giving an insight to the journey a
mistake that I had made. I was trying to
do everything and I realized that I was
burning out. Now for the lesson this is
where you make it useful for your
audience. Every story that you tell is
going to give them a new perspective and
a shift. It's going to open them up to
new possibilities and new realities. So
this is the moment when you give them
the lesson, the takeaway, the thing that
they can act on. Otherwise, it's just
they're being entertained. You're just
telling a story, and they're like, "Oh
cool. Great story." If you give them the
lesson, the takeaway, and you make it
easy for them to take action on that by
giving them step-by-step instructions
chunking it down, making it as easy as
possible for them to change what they
do. Then, what you're doing is you are
providing value to your audience. Cuz
ultimately when people say provide
value, that's all providing value is
something that is useful, something that
the audience can take and immediately
put into action. That is what valuable
content within the education space is.
Now, an example of how I might
transition to this is here's what I
learned from that season of my career
and here are three ways that you can
apply these learnings in your career so
that you avoid the mistakes that I made.
Ideally, what you want to do is tie this
lesson back into what your expertise is
and really ideally back into what your
offer is. Because ultimately, we are
trying to either build our business
build our craft, build our art, whatever
it is that we are offering the world, we
want to make people aware of that. And
so, every time that we can tie our
lessons, our stories back to that, the
better. And lastly, we have the CTA or
the call to action. Now, immediately
when I say that, 99% of you immediately
thought it was something like, "Now, if
you want to learn more about things like
this, go to my website and buy my offer
or pay for my course or whatever
shit." That's not necessarily the case.
A call to action just literally means
telling people to take action. It
doesn't mean that you have to sell them
something. I would argue that your best
content is not going to be pushing and
selling If anything, the 2.0, 3.0
4.0 0 version of this once you have
bigger budgets is you just retarget
those individuals who paid. That's a
totally another video. We'll do that one
other day. The call to action can be a
very simple thing of comment below on
what your biggest takeaway was and how
you're going to apply it to your life
moving forward. That can be a very
simple call to action. It drives
engagement. It causes the viewer to
think and actually probably identify
what they are going to actually do and
then increases the likelihood that they
will change their actions. So, an
example of this is if you're struggling
with trying to do everything yourself
and burning out, try delegating and
training your team. Please, what I would
love to hear from you, comment below
tell me which of these tactics you're
going to use in training your team and
delegating some of the tasks that you
currently have on your plate so that you
no longer are the one trying to do
everything so you don't burn out. Now
ultimately, what this does is it bridges
the gap between engagement and
viewership and actually taking action.
And that's the ultimate goal of
educational content. Now, we have two
more sections here on story. And then
right after that, I am going to go very
in-depth on what I believe educational
content is, what its purpose is, and how
you should go about making it. But
first, we're going to dive a little bit
deeper into more around storytelling
which brings us to the best types of
stories to tell. Not all stories work
equally as well in content. The best
ones fall into these categories. The
first one is origin stories. Uh people
love this one. Now, if you start your
journey of making content and you do
this for several years, I promise you
you're going to get bored of your origin
story and you're going to get to the
point where you start telling your
content team, "Stop cutting that. Stop
including that." Do not do that. You
need to treat your content like you're
always trying to reach a cold audience
because that's what you're trying to do.
And guess what's so unique about a cold
audience? They don't know your
origin story. Origin stories are what
people resonate with, in my opinion, the
most. It's how you got to where you are.
It's the thing that you're going to tell
that is going to be the most relatable
for the audience watching. The thing
that's not relatable is where you're at
right now. Let's say you're a very
successful businesswoman and you've
built a massive business and you have
you know, your $500 million net worth.
You're huge. You're on the cover of
Forbes, all this crazy That is not
relatable. But how you went from being a
barista at Starbucks, barely making ends
meet, all the way to that point, that is
what we, the audience, are going to
resonate with. So really, please lean
into your origin story. This tells the
audience why you are doing what you're
doing. Okay? This gives us the
understanding, right? This is the Peter
Parker getting bit by the spider. This
is Batman encountering the terrible
situation with his parents. This also
gives insight to pivotal moments that
shaped your career and shaped who you
are as a person. We are a collective of
everything that has happened in our life
up to this point. And if you don't share
that with your audience, they're not
going to truly understand why you do
what you do, why you say things the way
you say them, why you act the way you
act. So this is me right now committing
to you guys. I am going to continue to
dive deeper and deeper over the next
year into my origin story, into why I
operate and think the way that I think.
For example, we talked about how we
shape the environment for filming. There
are a lot of things that occurred in my
life leading up to working on set that
allowed me to have a completely
different perspective and insight into
how to make talent feel comfortable.
Another example is the first video that
we put out on YouTube talking about my
career journey, right? I literally tell
you in that video how at 15 years old
Sean Kel gave me the book Crush It by
Gary Vaynerchuk. I read it and forever
changed how I viewed my career. I all of
a sudden realized I could do video
content. And so it gives you insight to
so many different things. why I chose
this career path, how I've navigated it
why I've overemphasized social media
even at the time when the majority of
marketers and my counterparts were
talking about how it was a fad. You also
gain insight on probably why I
referenced Gary so much throughout this
course in a lot of different speeches
and podcasts that I do because Gary has
had such a huge impact on my life. But
if you didn't know the fact that I read
his book when I was 15 years old in
high school and decided to
completely change the trajectory and
course of my life, you'd be like, "Wow
this guy references Gary a lot. It's
kind of interesting. It's kind of weird.
Why does he like Gary so much?" And this
gives insight as to why. The next one
that people really relate to is failure
stories. I think most humans have one
thing in common, which is we fail. By
telling failure stories, what you do is
you become relatable to your audience
and you build more trust with them.
People trust vulnerability more than
they trust success. They trust failure
more than they trust wins. If you do
tell these stories, don't only talk
about what went wrong. Don't make it
just a sob story. You hopefully gained
lessons and insights from that failure
from that loss, from those mistakes. And
what you can do is not only did you
learn from it, but you can help others
learn from it and avoid having to make
the investment of time, money, whatever
that you did and lost in your mistake.
And so ultimately you are servicing your
audience or providing value, usefulness
so that they can then make different
decisions and avoid that pitfall
altogether. For example, referencing the
career video again because at the time
of recording this, it's the only video
that I've put out on YouTube. I share
the story of how I thought I was a hot
shot, big shot. I signed two I502 legal
cannabis companies in Washington state
and I had tripled my income and I was
like, I was the big man. I was hot
And then that same client cut my monthly
compensation in half and I had to go
fire three friends that I had hired.
Again, Mr. big shot immediately brought
down to low very very disappointed
little Caleb. It was brutal. And I
shared that story. But not only did I
share the story, I shared what I learned
and how I will never make that mistake
again. And what I tried to do is
articulate in a very clear way how you
the viewer, can avoid the same mistake
in your craft, in your career, in your
business. Now, as much as I think
sharing the losses and the failure
stories are very important, it's also
extremely important to emphasize your
success stories. Otherwise, people will
just think that you are a failure
constantly learning. And that's not what
we want. We want to actually create the
association between you and the success
that you have had. More on that in a
little bit. But what you want to do is
show before and after transformations.
Okay? So ideally, these success stories
end up being the proof that validates
that you are the right person to be
listening to on this subject matter. And
when you validate that you are the right
person to listen to on the subject
matter, what you're doing is increasing
trust in the viewer. And if you increase
trust in the viewer, a lot of magical
things happen. And if you start to
highlight small wins that became big
results, this starts to build on your
credibility. For example, I like to
reference as often as possible how I
worked with Gary to grow his Tik Tok
from 300,000 followers to 3.5 million in
just 3 months. And by doing this, I am
providing you with credibility or proof
that what I'm about to say is valid
because I have had success in this
realm. Another one is customer and
client success. This is more proof that
not only can you execute something for
yourself, but you can do it for others.
you can replicate this success. And if
you can replicate this success, then why
would you, the viewer, not believe that
you could do the same thing? This is
another moment where you get to let the
audience see themselves in your content.
Ideally, they see themselves in your
success story and then they go and take
action and get that same success. An
example would be I met with an agency
owner about 2 years ago. They were
asking me, "How do I get more out of my
editors? How do I get them to be better
and up to speed?" And I shared with him
a very very simple tactic and it comes
from the principle of let them know what
you like so they do more of it. And what
I told him is I said instead of only
leaving comments on frame of all the
things that you want your editor to do
differently, spend at least the same
amount of time leaving comments on
reinforcing what you want them to
continue doing. Because editors, if you
only get notes on what you should
change, well, you don't know if the
client liked what you did on, you know
minute 1313. And so then they have to
spend energy on the next edit wondering
should I continue doing subtitles that
way? Should I still do transitions in
the same way? They don't know. And they
have to expend effort in guessing what
you liked. So call it what you like
equally, if not more than what you want
changed. And he texted me about a year
after that and told me it was the
greatest insight that he had ever heard
in training a team. And his output and
quality, and by quality, I mean the
performance of the content increased and
went better for his clients. And his
client retention increased because one
of the common problems that a lot of
agencies experience is high client churn
due to poor editors. Well, this changed
how he trained his editors and it
changed his agency forever. There's an
example of me sharing a client success
story. The final one that I'm going to
share with you is industry stories. Now
I like to take a contrarian view to this
because what you don't want to do is
just be another person that's agreeing
with everybody else and regurgitating
all the same So, if you have the
same opinion as other people, ah, I
mean, yeah, sure, make the content, put
your opinion out there, but I don't
think that you're going to find that is
as effective at catching attention and
sparking conversation. And so what I
would encourage you to do is look at
what the people in your industry are
talking about. And when you have a
differing opinion, put it out
respectfully, of course. Don't be
talking and naming names and stuff
but share the industry trope that
everybody touts as gospel. And then
share your contrary belief or your view
on it. An example here is maybe you call
out the fact that a lot of people are
encouraging content creators to make
heavy calls to action for their offer in
their organic content. And maybe you
believe differently like I do. Maybe you
start the video off by saying never tell
your audience about your
offer in your organic content. And then
you expand on it. This is going to take
a very typical trope that a lot of
people are touting in my industry and
flip it on its head. It's going to catch
attention and provide a slightly unique
perspective that most people have not
heard. Now, this next section is purely
about educational content. So, for
anybody who is making entertainment
this might not be as useful. But for
those of you who are making educational
content, this is going to be possibly
the most critical next few minutes of
this entire course. This is the purpose
of educational content. If you and I
agree on the same definition of branding
and brand. Branding is the pairing of
things. And good branding is an
intentional pairing of relevant things
consistently which then creates the
byproduct which is brand which is when
the audience inherently associates the
two things. Then cool, we're on the same
page. And what I'm about to describe
will make a lot of sense. In educational
content, what you want to do is you want
to share success stories. What ends up
happening when you intentionally pair
yourself with the relevant thing
success stories, you and success
stories, is over time the audience
begins to associate you with success.
Now, what happens there is not the magic
sauce, okay? That's not the epic
because what that causes is trust. trust
in what you say. So that's amazing, but
that's not the final byproduct that
we're looking for. When they trust what
you have to say, now they start to hear
the lessons and takeaways that you
share. When they trust those lessons and
takeaways that you share, they then
start to take
action. This is when the gold starts.
When they start taking action, they
start to get the results that they want.
They get their desired outcome. They see
that success that they were hearing
about in your client stories for
themsel. When this happens consistently
what begins to happen is the audience
doesn't associate you with success
stories. The audience begins to
associate you with their success. This
is powerful because what ends up
happening is they realize whether it's
conscious or subconscious that they
always get more than what they invest
with you because all they had to do was
invest their time to consume and then
their time to take action. Now
sometimes you're going to be telling
them something that's going to also cost
money. Maybe it's running paid ads. So
yeah, they have to invest money in it.
But I guarantee if they get the success
outcome, it is greater than the
investment they made. And so what you're
doing is you are teaching your audience
that what they invest with you always
leads to greater outcomes. And this is
the brand that you start to build with
your audience. And guess what happens
all of a sudden? When you make your
audience aware of the offer you have
they believe, they trust that what they
will invest in this offer is very little
in comparison to what they're going to
get as the outcome. I can't tell you how
many different people I've worked with
where we have done this at scale. There
was one company that I worked with and
we were putting out a lot of educational
content, specifically long- form content
on LinkedIn and YouTube. This company
started conducting in-person seminars. I
remember I would every once in a while
try to attend them and and bounce around
and mingle with the guests. And the
question that I would always ask them
is, "Hey, what what was the the
conversation with the salesperson like?
What was the point of sale like?" And
they would almost all say the exact same
thing. I literally told the salesperson
"Shut the up and take my credit
card." Because through the free content
you put out, I knew that whatever you're
going to charge for was worth far more
than what I had invested. So if I'm
paying $1,000 to go to the seminar, I
know I'm going to get at a minimum
$10,000 worth of value. But actually
the way that we created content, they
were getting like 50 to 100x the value
of their investment. Ultimately
educational content is just scaling
trust. And when you scale trust, doors
that you could never imagine fleeing
wide open for you. Opportunities start
knocking at your door like you could
never imagine. People come into your
life that you never would have thought
would have any interest in you. And the
profit that you are able to make on your
offer or for your company goes through
the roof. Again, educational content, I
believe, is ultimately just scaling
trust. and trust makes everything in
business and life easier. Now, we're on
to having your community drive your
content. I would encourage you, please
involve your audience in what you are
creating. I'm going to give you an
immediate example of this actually that
happened literally last night. We're
here filming this content and uh an
individual who is here that works at
this studio, he also makes music. And we
were talking about just different ways
to involve and get more engagement from
his audience. And one of the things that
we were talking about is a lot of
musicians, they have, you know, multiple
different versions of a verse for a
track, as an example, that they're
working on. Or they might have a guitar
lick that they're working on, and they
have a couple of different ideas or
versions that they're working on. This
applies, by the way, to like filmmakers
to authors, like literally any medium
that you're making. And I told him
well, a very simple way to engage your
audience and to get them to feel very
bought in to this single or an album
but let's call it a single for now that
you're releasing is to upload maybe to
your Instagram or whatever platform you
prefer, the two different options. So
let's say you have two different
versions of a verse that you're going to
run in a track that you're releasing.
You upload both of them and you allow
your audience to tell you which one they
like the most. Guess what? They're going
to be invested. How cool, right?
And if you're an author, you can do the
same thing. You might have two different
versions of a chapter. Sure. You might
have two different versions of the title
of the book. There's so many different
things that you can do here. But if you
involve your audience, one, you're
making content or you're making
something that you know they're going to
want because they have told you they
want it. But also, they are so much more
bought in. They're going to be your
advocates. They're going to go out and
be your missionaries telling other
people about what you produced because
they were part of the process. The
mindset shift here is shifting from
creator first to community first. If you
make everything about them and serving
them and bringing them into your world
bringing them into your content
creation, it's a totally different
ballgame. It's no longer just a one-way
talking at them. It's talking with them.
Next is you want to create a feedback
loop or feedback loops. This is where
you listen and adapt. Listen and
iterate. This is where the magic is.
This is when literally people think that
you're reading their mind. I
believe the best content ideas actually
come directly from your audience because
you're making content to serve your
audience. Let them indicate to you what
they want more of. Now, I do not
necessarily believe that what this looks
like is posting a poll being like, "What
do you want to hear from me?" I like
that for like Q&A format, but I actually
don't think that that is the best way
because they don't know what they want.
Let's just be honest. They they don't
know what they need. But what they do is
they will send you DMs or they'll
comment questions. That's where you want
to see the insights. So I I find when
people make polls asking their audience
what should I make next? I'm not nearly
as much of a fan of that. I think that
that is way too blue ocean and doesn't
provide any sort of constraints for them
to make the decision within. However
the questions in your DMs, the questions
in your comment section, that is insight
on what your community is wanting more
of from you. An incredible example of
this, like I kind of said at the top of
this section, is Gary spends an
incredible amount of his time doing what
we refer to as social listening. He is
looking at tweet replies. He is looking
at Instagram DMs. He is looking at
comments on his content and he is taking
all of that in and synthesizing it. What
he does is he starts to notice that
maybe five people today asked him the
same question or a very similar version
of a question. And what Gary does so
well is he immediately acts on that and
creates content answering that question.
Now what he doesn't do is say, "Man, so
many people have been asking me about
blank." He immediately jumps into it and
addresses the problem or question that
he is receiving from his audience. And
then this crazy thing happens. People
comment on his post being like, "How did
you know I needed this right now, Gary?
You're somehow reading my mind." And
it's almost like he is reading their
mind because what he's doing is
recognizing if five people in the last 3
hours ask me a very similar question
there are thousands of people that for
whatever reason, whatever woo woo magic
in the universe, they're experiencing
that right now. And they need that
insight right now. And so if you do
this, if you pay attention to what your
community is saying and the feedback
they're giving you, you can be making
content that is literally speaking to
them in their exact moment right now
aka reading their mind. Another thing
that you can do is you can make your
audience the hero of the story. By doing
this, you encourage them to want to take
action on what you're sharing, get the
success, and then become one of those
success stories. So what this looks like
is sharing community wins
transformations, and case studies. If
you have a weekly call that you do on
Zoom for free for people in your
audience and you're telling them or
sharing information with them or sharing
some new direction or something that
they can do and they take action on it
and it changes their life, you should be
sharing that on social. Don't just
keep it for the community. share that
publicly because what that will do is
one, it will incentivize current members
of your community to take action and win
so that maybe they can be a success
story, but two, it will cause people who
are on the outside that are a little bit
more skeptical to be less skeptical and
trust you more. An incredible example of
this is if you receive a DM from
somebody in your community, somebody
that's in your audience, and they've
gained success. they tried something
they put into action something that you
told them, a lesson, a takeaway, and
they got the result that they were
looking for. What you could do is you
could turn that into content. Maybe what
you do is you do a an Instagram video
call with them, record it, and then you
put that piece of content out there.
Now, no, this is not going to be your
top performing content by any means.
Anything like this, you're not going to
see massive engagement on. You're not
going to see a ton of views, likes, or
anything like that. But what you will
see is it will encourage future people
to engage with your content and send you
their success stories, how they have won
based on what you have shared. And
lastly, leverage user generated content.
UC is kind of the acronym that almost
everybody in the industry uses and so
that's probably what you're more
familiar with. I would encourage your
audience to create with you. And so what
this can look like is potentially you
put out a prompt encouraging your
audience to share an insight or story
based on the lessons and advice that you
share in your content. Then what you do
is you take those videos that they have
posted. Maybe it's to Tik Tok, Instagram
reels, and you can stitch them. You can
actually create content off the back of
your audience's content that they are
already creating. What this will do is
create a perpetual cycle of engagement.
This empowers your audience to want to
one create content with you, but also to
promote you to their audience. And no
audience is too small. Like even people
that have 300 followers, I want them
informing their 300 followers about my
brand. Now, I believe that there are
three pillars to community content. And
my hope is in sharing this, this just
allows you to come up with more ideas
within these three different pillars.
First one is educational content. This
is when we're teaching our community. We
help the community by solving their
biggest problems. The next one is
conversational content. The goal or
purpose of this is to engage the
audience. You want to make your audience
feel heard and involved in your content.
Again, we don't want this to just be a
one-way relationship. We want it to go
both ways. And number three, social
proof content. This is where, like we
talked about earlier, you can showcase
community wins as an example. You want
to be highlighting real stories from
your community and how what you're
putting out there is driving impact in
your community. So, we've gone over the
value of building a community and having
the community drive your content, but
how do you turn viewers into community
members? Well, first off, you're going
to want to make engagement the goal, not
just views. So, the way you do that is
you create content that invites them to
participate. This might be as simple as
literally just asking your community to
drop a fire emoji in the comments if
they found this clip useful. This could
also go so far as to literally ask them
to debate in the comments. So, what you
could do is you could share a
controversial take on something. Again
not controversy for controversial sake
but something that is counter what the
industry norm is. You could share that
and then your call to action could be
literally telling your audience, debate
whether or not you agree with this in
the comments below. Or you could go even
crazier and say, "I would love to know
your two cents on this. I'm going to be
engaging with some of you and going back
and forth. We can debate it in the
comments." Drive engagement in your
content. And second, please respond and
reward participation. People ask me
"How do I increase engagement in my
content?" The number one thing that I
notice for most of the people that ask
this question is the three people that
are currently commenting on their
content, they're not responding to. So
like why on earth would you think more
people are going to start engaging with
your content if you're not even
responding to the ones who are? What you
want to do is set an example for future
people, future audience members
somebody who's new that comes in. If
they see that you are more likely to
respond to comments, they are more
likely to comment. Go figure. People
don't like one-way conversations. They
love when creators, even big creators
especially, are responding to their
comments. What you're doing is you're
not only acknowledging the people that
are engaging and thanking them for that
but again, you're giving signals to
other audience members that they can go
from becoming a viewer to an actual
community member. And the last one, I'm
I'm a huge fan of this. I love to create
inside jokes and shared language. I
believe that really strong communities
have very unique terminology and shared
language that they all understand and
outsiders do not. Think of any niche
any interest that you have. Deep within
that community exists a lot of different
sayings that maybe your friends and
family do not understand. For example
gym bros have bulking season and the
Harley community has all their jokes
about sportster riders. So, when you're
thinking about your community and your
niche, what's the inside joke? Whether
it's leveraging one that already exists
and implementing it in your content so
that you show people that you are an
insider, you get the inside jokes, you
understand the lingo, you speak their
language, or it might be creating your
own. There's so many different creators
who have their own little sayings that
people outside of the community don't
understand. The takeaway is either
leverage inside jokes and statements and
language that you know already exists
within your community and niche or
create your own. And now we've reached
the point in the course where we are
going to talk about scaling your
content. We've established how to pick
your medium, how to pick your preferred
platforms, everything, right? We've
given you a lot of different frameworks
and you've been consistently posting.
You're involving your audience. You're
doing all the right things. And now
we're at the point where we want to
scale the out of this thing, right?
We want to amplify your brand at a whole
another level. More content equals more
opportunities to engage, more
opportunities to attract, and more
opportunities to convert. But here's the
thing, scaling does not need to equate
to burning out or quitting early, right?
We want to build a process and system
that is sustainable and works for you.
Now, the key to making platform specific
content is actually recalling something
that I shared with you earlier, which is
the analogy of you are you and you show
up to multiple different circumstances
events, situations as you, but you're
going to present yourself slightly
different given the context or the
environment that you are in. You're
going to speak to different topics or
use different vocabulary. Let's say I'm
going out to go riding with the boys
right? I am going to talk in a slightly
different way than when I go and get
breakfast with my mom. I am still me
but I'm going to emphasize different
parts of me and use different vocabulary
that is appropriate for the setting that
I am in. I view social media and the
different platforms the same way. You
are your brand, but you're going to show
up and emphasize different parts or
elements of your brand given the
platform you're on. You're also going to
use different lingo and language. you're
going to talk way differently on
LinkedIn than you are on Tik Tok. Now
what you've probably been doing up to
this point is making content and then
deploying it to all the platforms. So
let's say, for example, you made a
YouTube long- form video. You're
probably mining and pulling shorts from
that and then posting those shorts on
all the different platforms. And that
was a great start. That caused you to be
able to scale your brand to a certain
point. But right now, you're probably
hitting a ceiling. And the way to smash
through that ceiling is to now start
making those same clips but have a
different creator tackle it given their
knowledge and context on the platform
they're distributing it to. So what does
this look like? Well, one, it looks
massively inefficient because what
you're going to do is you're going to
provide the same source media to maybe
five different editors and they're all
going to cut it slightly differently to
make it contextual to Tik Tok versus
Instagram versus LinkedIn video because
all three of those platforms might
require a completely different hook.
Now, what you might find is that the
meat of the video stays roughly the
same, but the entry point into the meat
of the video, the hook might be
different because people are looking for
different things or solving different
problems on LinkedIn versus Tik Tok.
Just because you've been doing it one
way doesn't mean that that is how you
continue. Often times, the way you got
to one point is not the way you're going
to get to the next point. And so the
solution here is to take your team and
the creators that you have on your team
and reverse engineer their specific
skill sets and interests and assign them
the platform that lines up with their
strengths and interests. Cuz what you
want is you want them to be living
eating, and breathing this platform. I
remember when Gary assigned TikTok to me
and we were at 300,000 followers and
literally what he had me do is the first
week I didn't make any content for it. I
sat eight hours a day for a whole week
straight just scrolling through Tik Tok.
That is like doom scrolling on another
level except I was actually
taking note and learning what people
were doing on the platform that worked.
And what I was trying to do is extract
the insights that could be applied to
Gary's content. So at the beginning of
this section, what we did is we outlined
prioritizing two or three platforms. But
now we're probably at the point where
yeah, you still are prioritizing, let's
say, those three platforms, but you're
probably redistributing the content on
another three. So, what you're going to
do is you're going to take your top
three platforms and your bottom three
platforms, and you're going to assign
those out to your team cuz more than
likely, you don't have like 10 people on
your team. You might have three editors
that you can assign to these platforms.
So, what you do is you give your best
editor, your number one platform, and
your number four platform, and so on and
so forth. Your second best editor gets
platform number two and platform number
five. Okay? And then again, the third
gets number three and number six. And so
what we're going to do is we're going to
tell them to spend 85% of their time
effort, and energy making platform
native content for their top priority
platform. And then they're going to
spend the remaining 15% trying to
experiment with platform native content
for their second priority platform.
Notice that is a huge discrepancy. 85%
and 15%. Because we have identified that
these three platforms, your top three
are what are actually driving the
economics of your business. They're
driving awareness to your art. They're
driving awareness to your offer. And so
that is where we're going to put all of
our effort. So here's an example of how
this is actually ran. Let's say Angela
is our best editor. Okay? So we assign
Instagram to Angela. Angela is going to
spend 85% of her time during the week
creating Instagram native content. She's
literally making content specifically
and only with Instagram in mind. Now
could this be redistributed to other
platforms? Of course, absolutely. But
you want her thinking through the
mindset of the Instagram audience that
you have. And then she's going to spend
the remaining 15%. Let's say Tik Tok we
identify as number four. Okay, cool. 15%
of her time is going towards making
platform native content for Tik Tok.
What this probably will end up looking
like is maybe creating seven original
pieces of content for Instagram a week
and maybe one or two for Tik Tok. And
that's fine. Again, what we're doing is
we're taking the Eye of Sauron approach
that I mentioned earlier and we're
delegating that out to the team now. So
it's not just you or the head of your
content team doing that. You're actually
giving the power to your individual
contributors on the team to do the same.
They're prioritizing the platform that
drives the most results and then they
are testing and around with the
secondary platform because as we know
social evolves, things change and we
never know if Tik Tok is all of a sudden
going to jump in priority. On one of the
teams that I built, we had gotten to a
point where we had already optimized
quite a bit on the platforms. But when
we made this change, an already massive
massive output team that was getting
billions of impressions every year, we
were able to see a 1.5x return. Now
that might not sound like that special.
Everyone talks about 2x, 10xing
100xing, but what you got to realize is
when you are at the top. 0.1% of content
creators, a 1.5x increase is
massive. A great analogy for this, if
you know uh powerlifting in any way
shape, or form, when you are early in
the days and you first start lifting
you can be doubling your lifts every
couple of months, but then once you get
to a point where you're like maybe
squatting 6 or 700 lb, uh you're not
going to be doubling that, right? If you
get a 5% increase in your lift, that
might be the difference between a
standard lift and a world record. Now
why is this actually effective? I think
I've given a fairly good argument for
it. But in case you're still on the edge
and still don't totally feel like you've
been convinced, here's a couple reasons.
This allows for each of your creators to
have more focus. Instead of spreading
them thin and having them make what I
would call vanilla content, something
that you're making and hoping will work
on all the platforms, they don't give a
about the other platforms. They are
focusing the majority of their efforts
on one primary platform. And what is so
beautiful about this is not only do they
learn what the audience wants, they
become very closely tied to the actual
performance of the content. When you're
a shorts editor and you make a clip, it
is very difficult to continue making
clips and track the performance of that
short across five to 10 different
platforms. But if you own one channel
you actually are able to keep way better
track of the performance and the
creators end up being held more
accountable. They understand how the
clip is actually performing. This is the
beautiful marriage of creative and data.
And what you want is you actually
traditional creative has data and
strategy in a completely different house
than creative. That is like the
traditional agency model. What you want
is you want them to be as close as
possible. the further they are away, the
less that the data is actually informing
the creative and then we're just making
subjective calls rather than informing
our decisions off of what the audience
has told us they want more of. Another
reason why this works is this will
actually lead to greater retention with
your team. Why? Because they're starting
to see greater success with their
content. It's a very powerful
reinforcement loop. They make the
content, they see how it performs, it
does better. Amazing. They take the
insights from that and that informs the
next creative they make and it creates
this incredible flywheel that is
unstoppable. The other thing that this
will end up doing is it actually
incentivizes your audience to follow you
on multiple platforms because you're not
posting the same at the
same time. You're actually posting
different content at different times.
And so if I look at your brand on
Instagram and then 5 minutes later go to
LinkedIn and your post is at the top
it's not the same Anytime that
you're posting the same content at the
same time to all the different
platforms, you deincentivize your
audience to follow you on all these
platforms. Why would they do it? They
they have no reason to. I just need to
follow you on Instagram and I'll get
everything that you put out. Versus, if
you're making individual content per
platform, well, then I am very
incentivized to follow you everywhere
because I'm going to gain different
insights and different perspectives
depending on what platform I'm on. The
other added benefit is you create a team
of strategists, not just creatives. They
start to learn how to think
strategically. And what you're actually
doing is you're training future leaders
of your team. A lot of editors are maybe
a little bit more on the meek side and
not as willing to share strong opinions
because maybe they don't feel they have
the data to back it up. Well, this puts
the data in their front lap.
This makes it so available for them and
they start thinking differently. And
what you'll find is two, three, couple
of individuals on your team are going to
rise above and shine. And you're going
to see that they have more skills than
just being a creator. And what you might
find is that this individual is able to
be in a leadership role on your team in
the future. This provides them the
opportunity to see that that is a
potential for their career. Whereas
before, they may have always thought
they were an editor. I can't even tell
you how many different editors that I've
led that once we did this, they were
like, "Oh my goodness, I always thought
I was just going to be an editor." And
now I see like maybe I want to be a a
strategy lead or I want to be a creative
director. And it opens up this whole
other opportunity, which is amazing for
them and provides value to them and
their career, but it also is extremely
valuable to you because what you want as
you scale is to have leaders that
understand your brand and ideally have
been there for a long time, right?
Consistency is a powerful thing with
your team. Now, the next question you
might be wondering is, okay, how do I
determine who gets what platform? How do
I evaluate the creators on my team and
what platform they should own? A very
basic version of this is just look at
how they operate and how they
communicate. Does the creator match the
tone of the platform? For example, on
Tik Tok, do they understand current
humor and current trends that are
existing? Right? Tik Tok for more than I
think any other platform has like their
own language that they speak. Maybe this
is me being a millennial and just
getting old now and maybe it's not just
Tik Tok, but you want somebody who
understands that and is up todate with
culture and what people are saying so
that they can participate in a way that
is relevant to the users on that
platform. Another example is LinkedIn.
Do they have a deep understanding of the
subject matter that you are speaking to?
oftentimes you're going to want somebody
specifically on this platform that
actually understands the message and the
content that you are putting out. If
they are just repurposing what you put
out from other platforms, that's decent.
But if they actually have a deep
understanding, they're going to pull
more out of you that is what the
audience on that platform is actually
seeking. And for YouTube, honestly, my
measurement on YouTube is does somebody
consume a shitload of YouTube content? I
truly believe that if they're living on
YouTube, they love and are deeply
following a couple of different
YouTubers. They're going to understand
the best practices and what is working
but also they're going to see the
evolutions that are occurring in real
time and be able to take those learnings
and apply it to the content you're
making. What you don't want is somebody
who only consumes Netflix and Instagram
editing your YouTube content. You want
somebody who is deep in the weeds of the
YouTube community and understands what
people are doing there and what the
audience is preferring. For example, you
want an editor who is noticing that
vlogs are having a sudden resurgence
over the last year. There's more people
making vlog content. Now, those vlogs
look very different than they did about
5 or 6 years ago. And so you want
somebody who's noticing that emerging
trend and can act on it without using
their preconceived notions or what used
to work in 2014 or 2015 when vlogging
was really big. You want them to
understand the nuance and the difference
between what a 2015 vlog looked like and
a 2025 vlog on YouTube looks like. So
we've evaluated the creators for the
platform. Amazing. Now, what we need to
do is make sure that we have a great
data tracking system in place so that
the creators can know if what they're
making is working or if it's not. And
even more than that, so that you can
know if what they're making is working
or not. Something that I've observed
with a lot of different teams is that we
say things like, "This video got 400k
views," or "This video got 10,000
likes." and people celebrate, but we
don't really know what that means.
Because what we don't know is what the
average is and how this is either
underperforming from the average or
overperforming from the average. In the
very beginning, when it's a small
nimble team, everyone knows what the
averages are, okay? And so, everyone
knows like, wo, if we got 100,000 views
on this, that's crazy. That's way more
than we normally get. But eventually you
get to a point where you're putting out
so much and you have so many
different platforms and you have
multiple different creators that you no
longer really know what your team means
or what people on your team mean when
they're saying we got 100k views. And so
what we want to establish is benchmarks
and then we want to report against those
benchmarks. And so the way I like to do
this is I like to create what we call a
multiplier sheet. I am not a software
developer, so I haven't put together
some like software tool for this, but we
do this in Google Sheets. And it's very
simple. In the beginning, what you're
going to get is what I like to call
directionally correct, not
scientifically accurate, but again, it's
directionally correct. It's going to
move us in the right direction. What
you're going to do is you're going to
review the last 75 to 90 days of your
content. And this is per platform. So
let's pick Instagram, for example.
You're going to go back and review the
last 75 days of content on your
Instagram channel and I want you to pull
the median. Okay? So, we're going for
averages. Use the median, not the mean.
Some teams can do and get away with the
mean, but a lot of you probably have
some posts that are massive outliers and
this will tip the scales and make all of
your content look like it's
underperforming and not allow you to
have a proper benchmark to establish or
grade yourself against. And so what
you're going to do is you're going to
grab the median of the last 75 days. And
I would encourage you to do this for
different formats, right? So do this for
reals, do this for carousels, you can do
this for uh static posts if you do that.
You could do it as as an average across
all of it, but it gets way more
scientific if you break it down
according to the medium that you're
tracking. And so what you're going to do
is you're going to establish what that
median is for the last 75 days. That is
now your benchmark. Moving forward
you're going to report performance of
individual pieces against that benchmark
using a multiplier. So, let's say, for
example, your average is 100,000 views
on Instagram reels. After you have
established that, your first post up
gets 150,000 views. That would be a 1.5x
multiplier. What this does is it gets
the entire team on the same page. We're
all speaking the same language. we're
seeing it from the same handbook.
Instead of saying, "Oh, this got 150,000
views." No, it's this was a 1.5x. This
was a great clip. It did really well.
The benefit of this is you track this
over time and you start to see what
topics, what formats don't perform as
well. It becomes very clear, like
unbelievably clear for you to see. And
what you can have your team do is start
focusing on making more of the that
works and less of the that doesn't.
Now, a technical note for you is I would
recommend for most platforms waiting 11
days after you post it before you report
on the performance. Sometimes what
you'll find is uh a piece of content
might, you know, do decent for the first
2 or 3 days, but then eventually it
actually pops. Something that's
happening a lot more on social is
content does well for a few days and
then maybe like 7 days in it'll pop. And
so you want to give it enough time to
experience the life cycle of the
platform. The other beauty of this is if
you share these sheets across the team
the person who is running your Tik Tok
can start to see things that are
performing really well on Instagram.
Let's say you have a 3x clip that went
up on Instagram. I think that would be
very interesting for the person who's
running Tik Tok to test it on Tik Tok.
And what you can start to do is
calibrate the crossover performance
between platforms because again this
makes it far easier for you to know what
success looks like rather than saying
well this clip got 150k views on
Instagram and it did really well and
then we posted it on Tik Tok and it only
got 50K. Well maybe your average on Tik
Tok is 10,000 views in which case it was
a 5x multiplier. And so when we use the
same nomenclature, the same language, we
are all on the same page and we can
start to make more educated decisions.
Now, what I said at the top is that this
isn't scientifically accurate. It's more
directionally correct. And the reason
why is because you just pulled the last
75 days and some of those posts have
been up for 75 days. And so it's not the
same amount of time that you're
reporting on. So what you're going to
find is it's going to take a little bit
of time to establish a scientific
benchmark. Use it though. This will help
you go in the right direction. What you
should be doing is every month, make
sure that you update what your benchmark
is. This way, you're always measuring
against the new median rather than a
median that may have happened 6 months
ago. This allows you to continue raising
the bar and instead of you artificially
coming in and saying, "All right, the
new benchmark is we have to hit 500k
views all the time." No, your benchmark
is moving up according to how your
content is performing. And one thing to
call out is uh I wouldn't recommend
doing this for YouTube necessarily
because there are actually tools out
there that already do this. There's one
of 10.com, there's view stats, and I'm
sure there's millions of others that
will pop up over the next couple of
months. But as of right now, I am not
aware of any tool that does this
automatically for your Instagram, Tik
Tok, etc. So, typically what you'll find
is you have to do it manually for short
form platforms and then your YouTube you
can utilize these tools that do it
automatically for you. It's an extremely
extremely powerful tool. And on the
topic of data, I would recommend that
you make this part of the culture of
your team. You want to ensure that
everybody is viewing data as their god.
This is how they make decisions. This is
the framework that they operate under.
It's not us coming up with subjective
creative ideas. I would allow, as a side
note, a little bit of room for that
right? like maybe 10% of your content is
just new ideas that the team is coming
up with, but 90% of it should be backed
by data. And so I would emphasize in
your hiring process to ensure that you
are bringing people onto the team that
actually place an emphasis on data. And
you can take this even a step further by
actually hiring somebody who maybe not
their full-time job, but a main part of
their job and a main part of their
experience coming into the job is
tracking, analyzing, and then
disseminating the information and the
takeaways they acquire from reviewing
the data. I remember uh on my last team
there was an individual that we brought
onto the team and he completely changed
how he viewed data. I I'm talking it was
a complete game changer. all of a sudden
everybody on the team started actually
carrying and tracking the data of the
platform they were owning. And so the
moment he came in, we had a huge shift
in the culture. So I would highly
recommend if you currently have a team
and nobody on your team is a data nerd
that's what you want. Go for the data
nerd. They are going to accelerate the
rate at which you grow and scale your
content. A little pro tip for you is
it's not a boulder that builds a
building. It's brick by brick. And so I
would encourage you to make a list of
the bricks that you have noticed lead to
better content outcomes. And what you
can end up doing is having a massive
internal playbook that is specific to
your content and your team. Your brickby
brick list won't necessarily look the
same as any other teams. So, as much as
I would love to say download our
brick-by- brick list, it's actually far
more contextual to the type of content
the niche you're in, and the platforms
you're choosing to deploy your content
on. But I would really encourage you
instead of just being like, "Oh, that's
cool." and hoping that you remember it
actually build a list of your bricks
with your team. And then this becomes a
training tool when you onboard new
editors to maintain that level of
excellence and level of performance. And
you know what? it. Let's throw in
one more pro tip because I think this is
really powerful. Something I learned in
the last two years that was a real
gamecher for me is if it doesn't change
your actions, don't track it. The amount
of teams that I've met with that have
these massive analytic tools that are
tracking every single kind of metric you
could imagine. I mean, there's
so many of those, right? I mean, that's
pretty much every team. You probably
have somebody on your team that has some
sort of crazy analytics tool that
they're tracking every single little
metric that you can imagine. But here's
the thing. How much of that is actually
going to change what the team does? And
if it doesn't change what the team does
why are we tracking it? What benefit
does it have? If anything, what it does
is it gives information overload and
makes it much more difficult to know
what decisions to make off of the data
because you don't know what you're
looking at. you have a million different
things that you're tracking rather than
tracking two to four metrics that
actually indicate what you should do
next. And the next one, and this is
going to sound a little aggressive, but
I I like to say some things uh that are
a little bit more polarizing every once
in a while. the social media
manager. We don't need that. The people
that you just assigned those platforms
to should be the ones that are managing
the platform. They're doing the posting.
They're going to gain far more insights.
They're going to be tied to the data
like we've talked about and they're
going to understand in real time how the
content they're creating is performing.
Now, a couple of different little pro
tips for you on how you can go about
making your content in an efficient
manner that allows you to do this for a
long time. Cuz like we've talked about
throughout this course, this is only
effective if we stick with it. Build a
content machine. Okay? Instead of
hustling your way to success, build a
system and process that allows you to
put out content consistently and
continue to provide value to your
audience rather than being kind of an
inconsistent spotty creator. First thing
that I recommend doing is batching and
scheduling. If you are a very busy
individual, I recommend actually
batching your content. Now, I do believe
that there is a lot of power into real
time content. You have the idea and
within 24 hours you film it. But for
some of you, actually probably a lot of
you watching this, that's not realistic
with where you're at in your career, in
your business, in your endeavors. And so
what you need to do is you need to give
yourself the system that is realistic
for you in this current season. And more
than likely, that looks like blocking
off a Thursday or Friday, the whole day
to film. This is where you need to go
back to the section where I talk about
creating a conducive environment to
extract the best content. Because if
you're going to take a whole day to
batch content, I will tell you cuz I am
doing it right now, it's exhausting. And
so you need the right environment to be
able to continue and roll with the
momentum so that you can make high value
and useful content. Next, what I want
you to do is create a content assembly
line. Step one is ideation. This is when
you are researching and brainstorming
the topics that you are going to create
your content around. Step two is the
creation. This is when you're drafting
the script. you're hitting record and
you're filming it. Step three is
editing. Now, this is where, as we've
discussed, you are optimizing the edit
per platform that you're distributing.
So again, those top three platforms that
you're prioritizing, those individuals
are each editing that content for their
platform. Step four is distribution.
This is when you post and ideally
engage. Again, the individuals who are
managing those platforms and creating
for it, they're the ones who are posting
it on that platform. Now you have to
figure out whether you want your team to
engage on your behalf or you engage
yourself. I would encourage you highly
it should be you. I think there's a
massive amount of value for me as an
audience member knowing that if I
comment on your post and you respond
it's actually you. And I would actually
prefer you do that at the detriment of
high volume engagement. So maybe that
means that you only respond to five
comments a week. That's a little bit
extreme, but maybe it's only five. Well
I think that is a higher value if it is
always you responding to the comments
rather than your team responding to
every single comment on your post. A
tiny little hack around this that I will
recommend that you can do is you can
have your team make a team account. For
Gary Vaynerchuk, we did this with a team
Gary Vee account and this was very
effective. Many times if he was
extremely busy or we were posting and
then he was going to hop on an
international flight where he wouldn't
have Wi-Fi. Okay. Well, he would tell
the team, "Go in under the Team Gary
account and I want you to respond to
every single comment." Sometimes he
would literally have us do every single
comment. And as you may be aware, he
gets thousands of comments. So, it was
very extensive. But this was a very
effective way to do it. The audience
knew that this was his team and there
was no funny business. There was no bait
and switch where we were pretending to
be Gary. No, we were just very clearly
his team engaging with the audience. And
then finally, step five is analyze. This
is where you're reviewing the
performance and you're taking note of
what you can do to improve it in the
future. The next section is create room
for experimentation. The biggest mistake
that I see in content teams, they stop
experimenting. It actually happens
pretty slowly. At first, you're
innovating. You're creating new content
and breaking through ceilings and making
stuff the industry has never seen. But
what ends up happening is you start
learning what works and you double down
on that, which is right. But then
complacency and comfort sets in. The
problem is the algorithm doesn't get
comfortable and it doesn't get
complacent. It's always shifting. Now
am I encouraging you to constantly try
and chase the algorithm? No. But the
reality is is that your content is going
to be served in a different way whenever
they make a change. And so, you have to
adapt to that change. What got you to
where you are now will not get you to
the next level. The unfortunate reality
is is usually by the time that a team
realizes this, it's almost too late.
They have built a culture of doubling
down only on what they're doing and
never trying new And often times
as much as I've been pushing databacked
ideiation and databacked content, a lot
of times true innovation has no data to
back it. So what is the solution to
overcome this hurdle and this huge
problem that I see in many different
teams? You need to bake experimentation
into your process. This needs to be an
intentional thing that you actually
systematize and allow your team to do on
a fairly consistent basis. What I like
to do is I like to encourage my teams to
drive innovation through what I call
content hackathons. Honestly, most teams
aren't failing because of bad ideas.
They're failing because they don't have
any new ideas. And this is why I
recommend either a monthly or quarterly
content hackathon. Here's how I run
them. Either a monthly cadence or a
quarterly cadence. You're going to
dedicate an entire day to experimenting
and for the team to make something
completely new and completely different
than what they do in their day-to-day.
So, it starts at 9:00 a.m. And what
you're going to do is you're going to do
a kickoff call. It's usually 15 to 30
minutes. It doesn't need to be anything
fancy or long. What you're doing is
you're giving context to the team
because maybe you're scaling and you
have new members on the team this
quarter than last quarter. And so you
need to make sure that everybody is on
the same page. And what you're going to
do is you are going to give them a safe
space to try anything. What I would
literally do is I would say I don't care
how anything you make today performs. I
want you to create something that you've
not done before on the team. Something
that is not part of your dayto-day. And
typically, I would advise people to only
make one or two pieces of content. I'm
not going for high volume here. We're
going for something completely
disruptive and so different, so
off-the-wall, that it's either going to
absolutely crush or completely flop. And
either way is fine because that is what
you are incentivizing. Innovation, not
performance. And a little fun thing that
I like to do, too, is I like to send
everybody on the team gift cards to pay
for their lunch. If we're all in the
same place, cool. I'll order lunch for
everybody. And the reason why is I just
don't want them to have to think about
that. I want them focusing on this
innovative content they're making all
day. And so what we do is we do the
kickoff call and then they all go and
start ripping away at their content. And
typically what I like to do is give them
basically from 9:00 a.m. to 400 p.m. to
create. And what I do is I put together
a slide deck where they all have access
edit access and they are supposed to on
their slide upload their content.
They're going to present it to the
entire team at the end of the day. So 4
PM hits and usually I'll give them a 15
or 30 minute window to upload their
content and embed it into the slide. At
4:30, we're going to have a 1 hour or 1
and 1/2 hour call with the entire team
where each individual is going to
present what they made. Now I don't want
them to just click play on their video.
I want them to explain why they did what
they did. And then what happens is after
we've reviewed everybody's content
instead of having the incentive be the
performance of the content, have the
incentive be the amount of innovation
that occurred. And the best way to
measure that is the team. They all know
what you are making on a daily basis.
And so what I like to do is have the
team vote on who won, who made the most
creative or innovative or completely
off-the-wall piece of content that we
should then run publicly. And I like to
give a prize for it. So like often times
I'll do like an Amazon gift card or or
something of that nature that rewards
them for pushing the envelope. Some of
the best content formats that ended up
being top performers for months or even
years for us came from content
hackathons. I can't recommend this
enough. It is amazing. Not only is it
really effective, the team loves it.
It's an entire day where they get to try
new and there's no consequence to
them making something that doesn't
perform well. What you're actually doing
is creating an environment for freedom
innovation, and creativity to flourish.
Now, content hackathons are great, but I
want to give you a framework that you
can actually utilize for ongoing
experimentation that will empower your
team to not only make what they know
works, but also spend a little bit of
time innovating and trying new Cuz
ultimately, not every single piece of
content should be an experiment. But if
you never test new things, you will
certainly plateau. So, this is the
702010 framework. 70% of your content
you want to be proven that you know
works. This is the bread and butter.
This is what you know consistently you
can put out and will perform well and
your audience will resonate with it.
This is the content that reliably drives
engagement and conversions. Now 20% is
small improvements and iterations to the
content you know works. This looks like
minor tweaks to content that is already
hitting with your audience. This looks
like maybe adjusting the hooks, trying a
new call to action, or testing a new
format with the same subject matter. And
lastly, 10% should be saved for pure
experimentation. This is where the
breakthroughs actually happen. It looks
like trying completely new formats, new
topics or messaging, or completely
different creative approaches to how you
make the content. The unfortunate
reality is most teams get stuck on the
70%. And I understand why. It's
comfortable, but comfort doesn't build
iconic brands. The best teams out there
always ensure that they have at least
one foot in the 10% zone. To wrap this
up, innovation isn't optional. It's a
requirement to scale. Trends will shift
platforms will evolve, and audiences are
going to move on. If you're not creating
space for experimentation, you're
setting your team up to be in reaction
mode rather than leading the pack.
Because the teams that adapt first are
the teams that win. And the last thing
that I want to leave you with on this
section is the scaling mindset. So many
people quit too early. Mainly because
they didn't have a good process and
framework in place that allowed them to
do this ongoing and enjoy it. So they
quit early. The people who win in the
content game are the ones who stay
consistent and stick with it for a very
very long time. Also scaling is about
iteration not perfection. This is
observing, learning, and adapting over
time. Progress over perfection. And
lastly, let the audience determine what
is great. And the more you post, the
more data you get on what your audience
says is
great. All right, so we've covered
brand, we've covered content, and now we
are on to team. And I would argue this
is actually one of the most important
parts of the whole puzzle. And
personally, it is probably my favorite
section of this entire course. This is
where I get a lot of enjoyment and
fulfillment uh for myself in my career
is building teams and helping to develop
them. And so, a couple quick things that
I want to share with you before we
really dive in on why your team is
everything. Ultimately, your team is not
just there to execute, right? They are a
multiplier of the vision that you have.
A strong team doesn't just help you
scale. They are there to help you build
something far bigger than you could ever
do alone. Now, a lot of people watching
this probably have never built a team.
Definitely not a media or content team.
A couple things to keep in mind that
will help us as we go through this
section are one, you don't hire just for
skills. I actually emphasize hiring more
for culture than skills. I find it a lot
easier to train skills than culture fit.
You want to make sure that they align
with your brand, where you're wanting to
go. So, where you are right now and what
you're wanting to accomplish and the
subject matter that you're going to be
speaking about. They should be
interested and curious about those
things. You want to make sure that
you're hiring based off of platform
goals that you have. And so you want to
identify what are the different
platforms that we are emphasizing this
next year or years and build the team
around that not just your traditional
videographer editor designer audio
engineer roles. And you want to make
sure that they fit into your overall
creative process. If you don't like a
lot of preparation for film days and you
like to go off the cuff, then you need
to make sure you're hiring people that
are comfortable with that and able to
ask you good questions to prompt more
information that comes out of you. And
number one is that we don't hire just to
fill roles. We hire to solve problems.
So, if there isn't a problem that you
can diagnose, then there shouldn't be a
role that we're hiring for this
non-existent problem. Ultimately, what
you end up doing, and I'll get into this
further in a little bit, but you end up
bringing somebody on that ultimately has
no purpose on the team. And that is
shitty for both parties. Another one is
that a bad hire doesn't just slow you
down, it massively slows you down. it
takes months to recover and you lose a
ton of money in the process. And so what
we're going to do in a little bit is
we're going to walk through my entire
hiring funnel. And I really encourage
you pay close attention during this
section because what we've talked about
brand content, that's super important.
But mistakes made on hiring your team
are going to cost you hundreds of
thousands of dollars and are going to
become a massive headache and ultimately
it causes a lot of people to write off
this whole team thing. I'm just going to
do it myself with one other person.
That's not the way that we want to do
this. But we want to do it correctly
from the start so that we build the
correct foundation. And lastly, the best
teams aren't built overnight. They
require patience, intention, and
investment in people who align with the
desired outcome and the brand that you
are building. So with that, let's dive
in. All right. So first, before we hire
anybody, let's define what we need.
Okay? So define your needs before
hiring. There's what you need and
there's what you want. We are only going
to hire on the prior. What you need. A
lot of people hire way too quickly and
they hire for roles that they think
they're going to need. They've maybe
heard people mention like that you need
this D and what they don't do is they
don't hire based on constraints. What
you want to do is look at your process
and what is causing the biggest
constraint. For example, before we dive
into this, if you are filming a bunch of
content but nothing's getting edited
there is a very clear and obvious
constraint. It's editing. So, what would
you hire? An editor. If, on the other
hand, you're always getting videos done
in post-production, but you don't have
enough in the pipeline. So, the editor
is sitting there twiddling their thumbs
being like, "What the do I do?"
Maybe you hire a videographer or a
content strategist that can help you
ideulate and come up with new ideas to
film. We are hiring based on problems
and constraints we have in the process
not off of some random perceived idea of
what we should have on the team. Now, to
avoid making the mistake of hiring just
what you want or what you think you need
versus hiring off of problems you have
ask yourself these three questions. What
tasks are taking the most amount of time
away from high value work? Okay, so an
example of this is if you're a content
strategist but spend 50% of your time
editing videos, you might need an
editor. That's probably not the best use
of your time and skills, okay? Because
ultimately, you were hired to be the
strategist. And if you're splitting your
time, sure, in the beginning, you're
going to have to do that as you're
building the team, but eventually we get
to a point where we're going to want to
specialize. And so, if you are finding
that you were hired or you hired someone
for a very specific role and they're
fulfilling multiple roles, the way to
scale up or improve efficiency is to
hire somebody to do that role. In this
case, hiring an editor to relieve time
for your content strategist. Question
number two, what's slowing down
execution? And I hit it already at the
top, but I'm going to hammer it again
because it's really important. If you're
finding that you're filming all of this
content and then it's just not going
out, it's not getting done, you need to
hire an editor. If you are always ready
to film, always ready to edit, but
you're sitting there twiddling your
thumbs, not knowing what the to
actually film, than a content strategist
or ideation strategist, whatever you
want to call them, that is going to be
the critical role to bring into your
team. Whatever the bottleneck and
constraint is, that is what you want to
hire around. This is how we actually
scale rapidly. And the last question
you're going to ask yourself is, what
content opportunities are currently
being missed due to lack of resources?
So, for example, if we identify that
YouTube is your number one most
important platform and you're posting
one video a month and your goal is to
get to two, but the current bandwidth of
the team only allows for one. Well, then
we're going to go up to the question
above and we're going to find out which
part of the process is our constraint
and then we are going to hire for that.
Ultimately, it's all boiling down to
hiring around the problem, the
bottleneck, the constraint that you have
on the team. This is how we're going to
scale fast. If you hire five editors
but editing isn't your constraint, you
just brought on a lot of cost for no
gain because you don't have enough input
to match the output the editors can
accomplish. Please prioritize hiring for
bottlenecks over convenience. Just
because you're really good at hiring
videographers doesn't mean that you need
to hire five of them. You want to make
sure that when you're hiring, you're
hiring to create more leverage, not just
offloading busy work. In fact
oftentimes what you can find is as you
bring more people on, you can actually
eliminate the busy work because you
start to recognize the big tasks that
actually move the lever for the team.
Ultimately, we're not just trying to
lighten everyone's load. We're trying to
accelerate execution and the impact that
each individual has for the collective
team, which drives bigger impact for the
brand at large. Now, a huge mistake I
see a lot of people make is they hire
for general skills, not platform
specific needs. What do I mean by that?
Well, there is this very interesting
split in our world that is occurring
right now. You have great DPS, people
that are great at filming beautiful
videos. You have editors that are
incredible at editing these beautiful
commercials or these long form films
that you see going out on Netflix, etc.
And they are incredible editors at their
craft. But what a lot of people don't
recognize is a great editor for a
Netflix film is not a great editor for a
YouTube video. They are very different
skills and very different needs. Same
for the videographer. A DP that works on
some like Amazon or Hulu documentary is
going to have a very different set of
skills than somebody who is filming
let's say, a vlog for one of the
YouTubers, one of the big YouTubers
online. Okay? Completely different
needs. And right now we're still in the
early stages of really understanding the
nuance and difference between those kind
of creatives. And so what you get a lot
of times is people hiring somebody who
is a great graphic designer and they
make amazing brochures. They're so good
at designing your logo, your website
but they suck at YouTube
thumbnails because it is a totally
different skill set. And so what we want
to do is identify what are the platforms
that you are focusing on, which we've
already done. And once we've done that
then we want to build the team around
those specific needs. If you're not
doing a lot of graphic design work
brochures, business cards, flyers
website updates, then you don't need a
traditional graphic designer. If all
they're doing is YouTube thumbnails
then actually typically those
individuals do not have a traditional
graphic design background because a lot
of YouTube thumbnail best practices slap
in the face of traditional graphic
design best practices. Now, another
version of this is, and this is the
funniest one, people being like, "All
right, we're going to post some content
on social media, so we're going to hire
a social media manager." This is the
worst thing in the world. If
they're a generalist, if they are great
at all of the platforms, they suck at
all of the platforms. The reality is is
in 2025, there are very few people on
planet Earth, I would say less than
.001% that actually understand at a
master level all of the different
platforms. It'd be impossible.
They're evolving all the time. And so
what you're going to actually find that
you want is you want channel specific
managers, not a social media manager. So
instead of hiring a social media manager
that oversees all your different
platforms, maybe what you're going to do
is in the beginning because you can't
afford to hire a manager for all five of
the platforms that you're on. Maybe what
you do is you make sure that your
creatives that you bring in emphasize
one of those platforms so that they have
a greater understanding than you do of
how YouTube works or Instagram or
LinkedIn or Facebook or whatever the new
one in 2026 is. Now, on the contrary, if
LinkedIn is where the majority of your
business results occur, where a lot of
conversions happen, where a lot of your
customers are, and a lot of interesting
conversations happen, well, I would
actually recommend hiring a LinkedIn
writer. Again, notice I didn't say
copywriter, just general. I said
LinkedIn writer. Hire them before a
video editor. Like, if you look at how
we approached content for Rston in 2025
we started posting on LinkedIn before
any other platform. And so we emphasized
that. We started working with a LinkedIn
writer uh freelancer and instead of
making video content right away, we
actually emphasized that because I had a
feeling that that would generate a good
amount of leads for our business. And it
did. We made sure to align our hiring
with our actual needs. So as an example
instead of hiring a generalist, you
might hire a YouTube editor and
immediately get 2x the content output.
You might then bring on a short form
video editor to maximize repurposing
that long- form content. Ultimately, a
lot of the times we're trying to build a
scenario where the individual, the
talent on camera isn't spending all
their time creating content. So maybe
for a while you have the long form that
you're doing and the editor does that.
They 2x the output and then the short
form editors are just utilizing that
same media, that same footage and
repurposing it, but you're getting two
three, four, five times the amount of
impressions you would if you were just
doing the long form. Then maybe you hire
a platform strategist. And notice I'm
saying a platform strategist, not social
media strategist, because what you want
to do is you want to make sure they are
specifically tailored to the platforms
you're prioritizing. Now what you might
find in the beginning is you need to
hire somebody who is a gangster at
YouTube. They understand LinkedIn and
you know they dabble with Instagram.
That's fine. But you just want to make
sure that they are prioritizing and more
proficient in one. The
generalist not what you want. If it's
not obvious by now, the key
takeaway is always hire for the highest
impact content first. Whatever platform
you're getting the most traction on
make sure you hire around that. and
whatever platform you're hiring around
hire for whatever the biggest constraint
in the process for creating for that
platform is. So now we've defined what
the roles are that we need and and why
we need them and we're being very
intentional with how we're hiring them
and what problems we're trying to solve
with these hires. Now we got to actually
do the hiring. So let's streamline the
process. Just like we were defining our
needs, we are now going to define the
role clearly. One of the biggest
mistakes I see people make when they're
hiring a creative uh for their team is
just they don't know what they're
actually looking for. Maybe they know
the role and they know the problem, but
then they haven't articulated the
specific needs that they need to solve.
Let's say you're hiring a videographer
and you're going to be making uh vlog
content around motorcycles, right? You
hire this videographer, you know that
you're going to be filming vlog content
so they got to be proficient at that.
You know it's going to be motorcycle
content. So, okay, you want them to be
at least somewhat interested in the
subject matter, but then what if you are
somebody who is only willing to film
early early in the morning, like 4:00
a.m. to 8:00 a.m. or 8:00 p.m. to
midnight, and you have those very
specific needs. If you have not
articulated that in your job
description, you are going to get a lot
of people that apply and go through the
interview process and waste your time
that are not willing to work within
those hours. And so you need to really
sit down and clearly articulate what are
all the needs, not just the function
not just the subject matter, but also
what are the ancillary needs that you
have that are unique to you. So, a
couple of questions you can ask yourself
before you start looking for candidates
are the following. Is this role about
creating, managing, or analyzing
content? An example is that a YouTube
editor is creating content, but a
content strategist is managing and
optimizing distribution. Very key
distinction there. So, we want to make
sure we understand what their function
what their role is. Number two, are we
at the point in our team, in our
company, in our brand where we can
actually hire somebody who is focused on
a single platform or are we still in the
early stage where we need somebody who
can work across multiple platforms?
Again, from what I said earlier, you
want to always make sure that you are
hiring somebody who is a specialist, but
in the beginning, you can't hire people
that are only going to do one thing.
It's just impossible. So you hire a
specialist who is willing to play the
role of a generalist and they do end up
taking on multiple platforms in the
beginning. This needs to be clearly
defined and articulated not only for
yourself but for the candidates. Number
three is how does this role contribute
to the bigger picture. This is really
important because one you want to know
it so that you can justify paying this
person but also you want to always be
tying what the individual once you hire
them what they are doing to the big
picture to the vision to how the company
how the brand is scaling and growing. If
you do that it gives them way bigger
purpose and allows them to see
themselves in that role in that
organization for a lot longer. And
again, please remember, I'm just going
to keep emphasizing this throughout it
because it's so important. Every hire
should be brought on to remove a
bottleneck, to solve a problem, and
allow the team to execute faster and
more effectively. All right, cool. So
we've defined what we need. We've
defined the role. Now, it's time for
everybody's favorite activity, which is
writing a job description. Now, I say
that sarcastically, but I actually, for
whatever reason, I don't know what the
is wrong with my brain, I love
writing job descriptions. I love the
whole hiring process, interviewing
everything. It's my favorite. But if
it's not your favorite, I think walking
through this is going to be extremely
helpful for you. What do you get with
vague job descriptions? Vague
candidates. Be very specific with
responsibilities and expectations. So, I
like to use the four Rs framework for
drafting job descriptions. And rather
than just running through the different
four Rs, I actually want to describe
what each R is and then walk you through
an actual job description that I have
here right in front of me on my phone.
So the first R is role. What
contribution is this individual making
to the organization? What function do
they have within the team? So for this
job description, this is for a brand
director and the role overview is
company is looking for a brand director
to build and scale the CEO's personal
brand across YouTube, LinkedIn and other
key platforms. This role requires a deep
understanding of content strategy
social media growth, and personal brand
development. You will be responsible for
transforming CEO's thought leadership
into an influential digital presence
that resonates with entrepreneurs
business leaders, and innovators. So
that's the role part of the job
description. All right. So now we move
down to responsibilities. What are they
going to own? What tasks are they going
to own on a daily, weekly, monthly
quarterly basis. This is a very
extensive one. So stick with me. Under
responsibilities, we have it broken down
into different subsections. First one is
content strategy and execution.
establish and scale the CEO's YouTube
presence, leveraging his speeches and
interviews to create both long- form and
short form content, eventually building
on top of this and developing platform
native platform first YouTube content.
Develop and execute a LinkedIn content
strategy incorporating a mix of written
posts and short form videos derived from
existing content. creative production
and management, oversee the filming and
editing process for social content
ensuring highquality production and
platform specific optimization. And I
think you get the picture here like the
responsibilities are going very tactical
into what they are owning. What are they
doing on a daily basis that you expect
them to do? Now the next one is
requirements. I think this is pretty
obvious and and speaks for itself, but
essentially this is what are the skills
and experience they need or are required
in order for them to do this job to get
this role. So again, for this one, I'll
read a couple of the requirements, not
all of them. Uh, one of them is three
plus years of experience growing a
personal brand with proven success in
scaling reach and engagement, a strong
background in filming, editing, and
social content production, both short
form and long form. Experience managing
creatives. exceptional storytelling
skills with the ability to extract and
refine high value insights. So that's
requirements. Again, this is just
telling them this is what you need to be
able to do and have done in your career
thus far in order to qualify for this
role. And the final R is results. What
are the success metrics that we are
tracking? What does success look like?
What are we expecting them to do and
accomplish or what are we expecting to
have happen based on their
responsibilities? Think of it like
responsibilities is the input and
results is the output of those
responsibilities. So on this one, I'll
read you a couple. Again, I'm not going
to read them all cuz this is a very
heady extensive one. And this is
definitely going to be one of those
things that you can download. I'm sure
there's already been an icon that popped
up. Study it, duplicate it, and
use it for yourself. If you're hiring a
brand director, by all means, use it how
you need. Establish the CEO's YouTube
channel with consistent long- form
uploads and high performing clips. A
minimum of two videos per month. Scale
LinkedIn engagement and follower growth
through a mix of written and video
content. Posting at least two written
and two video posts per week. We want to
make sure that it is not only describing
the efforts, but it's very specific on
what the output will be. So, if you want
to be doing two videos a month, okay
cool. Make sure to specify that, not
just say establish CEO's YouTube channel
with consistent long form uploads and
high performing clips. That would be
very vague and not helpful. Two things
that I like to add to a four Rs and they
have nothing to do. They don't start
with an R or anything, but it's
communication and cadence and
expectations. I always like to make sure
that a candidate understands like if you
expect them to respond at 7:30 a.m. in
the morning on Slack, well, that's not
necessarily the norm in most workplaces.
And so, if that is an expectation you
have, okay, by all means, have that. But
make sure you vocalize it and make it
clear to them before you hire them so
that they can tell you whether or not
they are down for that or not. And if
they're not, they're not the right fit
for your role. And that's fine. No
worries. The other one that I like to
add is core values. I like to ensure
that if a candidate is going to come in
and join the company that they agree
with what our core values are. And
ideally, it's something that they
already prioritize in their personal
life. And so when they hear your core
values, they actually resonate with it
and are able to speak to, oh, I live my
life by this. This is actually how I
apply blank core value. All right. We've
defined the need. We've defined the
role. We've even created a job
description using the four Rs framework.
And now we need to start the hiring
process. So, I'm going to share with you
my hiring funnel. Now, this is probably
going to seem pretty extensive and maybe
a little too much. It's worth it. We
talked at the top about how expensive it
is to hire somebody that is not the
right fit and then have to exit them and
rekick off the search. It is a brutal
painful process. Trust me, I've been
through it multiple times. Do everything
in your power to not shortcut things. I
will tell you, I have hired a lot of
different creatives and anytime that
I've made a mistake on it, it's for only
one reason. I was in a rush. We had pain
on the team. We had pain in our process.
We had a very clear definition of what
we needed. And we were clearly solving a
problem because it was a problem we were
feeling every day.
But
I tried to shortcut the process and I
ignored red flags that were pretty
obvious and in my face. What
this hiring funnel is designed to do is
to make those red flags very clear, very
obvious, and then allow you and your
team to discuss them. Ultimately, we're
never going to find when we're searching
for a candidate a 100%. There it just
doesn't exist. So what you're looking
for is an 80% and you want to discuss
with your team if that remaining 20% is
something you feel confident either you
don't need or you can train. So the
first part of the hiring funnel is you
need to have a place where candidates
can submit their CV and potentially even
a video. This is obvious like you know
you can use Indeed, you can use all
these different platforms or you can
have something hosted on your website. I
would encourage you to do that if
possible. And this is an area where
they're able to upload their CV and show
you their work history. This seems
obvious, but there's a lot of you out
there right now that are thinking about
building your creative team and you've
never really thought about this part.
No, I don't overemphasize CVs and I want
to make sure that's super clear. It's
not the most important thing by any
means, but it does reveal some potential
strengths or weaknesses. For example, if
you notice that a candidate has had 10
jobs in the last five years, that is an
interesting thing. Not necessarily
something that's going to rule them out
by any means. Different industries
different roles have higher turnover
right? And it might be just normal and
part of the function of that role.
That's fine. But it's definitely
something you're going to want to have a
little bit of a further investigation on
and discuss in the screening call. And
for the video portion, I highly
encourage anybody that I'm working with
to give the option for a candidate to
submit a video. I wouldn't require it
but I would definitely give them the
option. And the reason why is I think
one, you see a lot of creativity that
comes through, but more than that
there's no personality. There's no human
element that comes through in a CV.
You're not going to see like how they
talk if they talk too much, their
negative or positive tone, right? you're
not going to see their little quirks
their silly personality that come out.
That can be such a massive benefit for
you to see how you feel they will fit
with the rest of your team. For example
there was a role that I was hiring maybe
about a year, a year and a half ago, a
creative director role. We had been
looking for about 3 or 4 months. I
remember this one candidate came through
and I was very impressed with their CV
and everything, but what really
impressed me and stood out was they had
made a video, not like an edit that was
showing what their skills were. It was a
video of them talking about their
experience, their background, their
passions, and how that applied to the
role we were hiring. It was it was
amazing. It was a multicam video, too. I
mean, it was very impressive and it was
very clear that this individual was
hungry for the role and truly believed
they were the right fit. They put in way
more effort than any of the other
candidates. And spoiler alert, we hired
him. After they submit their resume or
CV, you're going to have somebody on
your team that is going to be doing
screening calls. So, what they're going
to do is they're going to have gobs and
and piles of résumés and CVs to look
through. In doing the screening, what
you're trying to do is you're verifying
that they are aligned with the salary
expectations. If you're wanting them to
be in person or remote or hybrid, they
understand the communication
expectations. If you're an organization
that needs somebody working 6 days a
week, you're making sure that they're
okay with that. If this role is someone
who is traveling, let's say it's, you
know, a videographer that's always going
to be on the road traveling five days a
week. Well, you need to make sure that
they saw that in the job description and
they're good with that. And so, you're
just making sure that this candidate
understands all the basics and they're
good with it. You're also verifying a
little bit of experience. So, I give a
few questions to the screeners, whoever
is doing it, whether it's a recruiter or
just somebody else on your team. I tend
to provide them two or three slightly
technical questions. The reason why is
because oftentimes if I'm running the
technical assessment or the technical
interview or the final interview, I want
to watch the screening call. I want to
understand how they showed up so that I
know how to interview them. And by
asking a few light technical questions
you get a lot of insight on whether or
not they know what the they're
actually talking about or if they're
just kind of bullshitting you. Or the
craziest thing that I've literally
encountered five times in the last month
is individuals using AI that is
listening to the question in the
background and spitting out an answer in
bullet points for them to regurgitate to
you. This is becoming a very big thing
and uh I have literally experienced it
five times in the last month and it's
it's alarming. If you get a good
technical question or two into the
screening interview, you typically can
avoid this and sus out if it's actually
Sarah answering the question or if it's
chat GBT. Once they get through your
second line of defense, which is the
screening call, you're going to go to a
technical interview. Now, ideally, this
is conducted by somebody who actually
understands the role deeply. So for me
luckily I understand all the different
roles on a creative team. So I'm able to
do a technical interview for any role.
Designer, motion graphics, uh
videographer editor copywriter
content strategist, channel manager
anything you name it. Often times you
don't have somebody like that in your
organization. And so if you don't, what
you're going to look for is somebody who
can understand the role as best as
possible, right? And so what this might
look like is doing some research on what
a YouTube video editor is and what they
need to be proficient in so that you can
actually ask them the right questions.
Because if you don't ask them the right
questions, you're not going to know if
they're the right fit. There's a second
thing that I'm going to touch on here in
a second, technical assessment. Just cuz
they do an amazing job on a technical
assessment doesn't necessarily mean they
can do it over and over and over again.
And so you want to ask strategic
questions that not only show that they
know what they're doing, but show you
how they think about solving problems
how they think about coming up with new
ideas and innovating on stuff they've
already been doing. Your goal with the
technical interview is to assess
strategic knowledge and the ability to
execute. You want to make sure they have
both. So, for example, if I'm
interviewing a short form editor, let's
say I have a brand and we have a very
known style of short form content, okay?
And a lot of people copy it, for
example. Well, if that's the case, I'm
going to not ask the short form editor
do you know how to make what we are
currently doing? What I'm going to ask
them, and this is what I've done with
many of the different brands I've worked
with, I'm going to ask, how would you go
about innovating on this? I'm tired of
the style that we've been doing for the
last 6 months. I need something fresh
and new. What would you do in order to
get that new style? What I'm not looking
for is the right answer of this is the
new style I would do. I'm looking for
how they think. How would they go about
getting that new style, creating that
new style? Because the problem for a lot
of editors is they're very good at
following rules and instructions. They
come from a checklist army, but they
don't have ownership and they don't have
the ability to create innovation and
drive a new style, new format on their
own. And so that's where you're trying
to assess their strategic knowledge and
abilities to execute on said strategic
knowledge. So if they pass the technical
interview, you're going to want to
immediately provide them a technical
assessment. This should mirror what
their actual job looks like. You don't
want to do something that has nothing to
do with what their day-to-day is. This
is your opportunity to see how do they
show up on the tasks that I'm going to
be giving them daily, weekly, or
monthly. So, for example, if we're
hiring that short form editor, what I'm
going to do is they just walked me
through how they would go about creating
a new style for our short form content.
So, what am I going to do for the
technical assessment? I'm going to give
them 72 hours and maybe one hour of raw
footage and let them create a new style
for our short form content. Now, what
are we testing in this? Well, one, we
gave them a 72-hour deadline. So, we're
seeing how are they with time management
and commitments. Number two, they're
going to have to deliver this item to
us. How do they go about delivering it?
Like, do they just like upload it to
Google Drive and hit share straight from
Google Drive? Do they package it into an
email? How is their communication?
Number four, we're seeing can they
actually execute on what they were
saying in the interview? They talked a
good talk of how they're going to come
up with a new format and new style. Can
they actually deliver on that? And
number five, do they show their work? So
maybe they created this new style, but
do they explain how they went about it?
Now, that's bonus points and everything
but if somebody does that, what that
shows me is they have the strategic
ability, they're very creative, they can
execute, and even crazier, they could
train somebody else to do the same. If
they can understand the why and the how
then they can duplicate that to anybody.
But again, please just make sure that
the technical assessment lines up with
what their actual role is. You don't
want to waste anybody's time. The other
thing too, little side note here is
ensure that you give every single
candidate for the same role the same
technical assessment. If you give them
different you don't know how to
measure them against each other versus
if they all have the same thing, you're
able to assess who's the right fit and
who's not the right fit for your team.
If they absolutely blew you away with
their technical interview and their
technical assessment, congrats. You're
on to the next round. It's not over yet.
Culture interview. If you are a team, an
individual or a company that actually
operates off of your core values and
builds your culture accordingly, then
this should really matter. This
is where you find out, okay, they're
very technically proficient. They're
very good at their job. Now, the way
they operate as a human in the
workplace, does that work with the
current humans we have in the workplace?
For example, if speed of communication
is a high priority, like you send a
Slack message and expect a response at
the latest five minutes later, and this
person prioritizes deep work and will go
8 hours a day without checking their
Slack, they might be an incredible
editor and do amazing work, but it might
not work well for your team. If you
expect 5 minutes and they wait 8 hours
you're going to be pissed. and
you're going to be pissed, but it's not
really their fault because you didn't do
a good job of determining whether or not
they lined up with your communication
culture. And honestly, a lot of the
hires that I've made, I actually
overemphasize their cultural fit over
their technical fit. And it's just my
belief that I can train the technical
gap pretty well. It's actually really
not that hard to take an editor who you
might rate as like a five or six out of
10 to like a eight or nine fairly
quickly. However, somebody culturally
that you rate as a five or six, taking
them to a eight or nine, that's going to
be a lot harder. You're talking about
ways that somebody operates in and
outside of work. And so, if they're
getting reinforcement and they're
building the pattern of doing it outside
of work, you have a big hill to climb.
So, I prefer if somebody is technically
mid, but they are culturally great. They
show enthusiasm, lack of ego, and
they're willing to do whatever the
it takes. Man, I'd hire that person at a
five or a six over an eight or nine
editor who has a massive ego, who can't
take any feedback, and is kind of lazy.
And actually, an example of this is
Trevor Odum. I hired Trevor about 3
years ago, and I would call him probably
a 6 out of 10 in his editing.
Culturally, he was a 10 out of 10. He
showed massive humility. He showed
extreme eagerness to learn, willing to
do whatever it took, hard
worker, would take the shitty
responsibilities as well as the cool
responsibilities, and showed a lot of
consistency, especially for a young age.
I hired Trevor and we trained and worked
on his technical skills. And the reason
why we were able to work on the
technical skills and he was able to see
growth is because he had the soft
skills. The culture of it was very much
there. I'll take that all day
over somebody who is highly proficient
but a Now, ways that
you can identify whether or not they're
a culture fit is asking about their past
work environments. What was that like?
How do they approach problem solving? A
question that I really like to ask is if
you're in a meeting with five or more
people and somebody gives you direct
feedback in front of everyone, how do
you respond? If somebody is demanding
that you drop what you are currently
working on and assist them, but they're
not your manager, how do you respond? I
like to give them real life scenarios
that actually occur in the workplace.
And what I just mentioned is two of many
very common occurrences that happen in
the workplace. Right? If I know somebody
who's higher up on the team, maybe the
CEO or CMO has a preferred way of
communicating, I'm going to ask them how
they feel about that preferred way of
communicating. A lot of CEOs actually
prefer very direct, very quick
communication. They don't add fluff.
They don't add smiley faces and things
like that. I like to ask, are you okay
with that? Sometimes if you're hiring a
videographer to film with a CEO, for
example, the CEO is not going to want to
talk to the videographer about their
life. They're not going to want to talk
about anything other than what they are
there to film. That's okay. There's
nothing wrong with that. But I need to
make sure that the videographer is going
to be able to handle something like that
and not need to talk about their
personal life with their boss. All
right. If we have passed the screening
if we've passed the technical interview
the technical assessment and the culture
interview, we are now on to the final
interview. And typically what this looks
like is a high-up leader. So if there is
a department like let's say for example
you have a CMO in your company and your
content team falls under the marketing
department maybe the final interview is
going to be with the CMO or if it's a
very very uh important and crucial role
maybe the final interview is with the
CEO I prefer the final interview to be
with the most senior person that this
individual will be corresponding with.
So if they are going to be messaging or
interacting with the CEO in any manner I
do think that the final interview should
be the CEO. However, if they're never
going to interact with the CEO at all
CMO, director of brand, whatever is
perfectly perfectly fine. And usually
the way this works is it's somebody with
a lot of experience. Okay? So, they've
hired a lot of people. They've hired a
lot of the right people. They've hired a
lot of the wrong people. And they're
reviewing all the different interview
notes from all the different interviews
leading to this moment. They are the
ones with the most context, both from
their past history, but also the most
context on this specific candidate. And
so it's their job to poke holes in any
areas that were question marks from the
previous interviews. If somebody thought
they were hardworking but potentially
weren't open to working on weekends and
this role required every once in a while
to work a Saturday or Sunday, the final
interview is going to have to press into
that and ensure that they're okay
working on an occasional Saturday or
Sunday. You shouldn't leave the final
interview with any additional questions.
Everything should be finalized within
that interview. Now, the same goes for
the candidate. You give them on all of
these, but especially the final
interview, you want to give them the
opportunity to ask you questions as
well. In doing so, you're going to learn
a lot about them. If they have no
questions to ask, probably not a good
thing. On the other hand, somebody who
asks very strategic questions that make
sure that they understand what is
required, what's expected of them or
they gain clarity on that. That is
somebody who is very interesting because
they are thoughtful and they make their
decisions based on information and
context, not just emotion and
excitement. Now, here's a pro tip. Uh
what I just said is insane
right? That's like so many different
steps. And you might be like, "Yo
homie, I am a oneperson team that's
about to hire my first person." Then
what I would encourage you to do is not
skip any of these steps, but maybe what
you do is you combine them. So instead
of having six different steps in the
process, maybe you have three different
calls or two different calls that you do
with this person or these candidates and
you just chunk them together. So maybe
the technical, maybe the screening and
the technical occur in the same call.
Maybe culture and final are same and you
have the technical assessment in
between. That would be a three-part
process and you would be able to
accomplish that with one person.
ultimately use what you got. Okay? Like
if you don't have a team of 20 people
yeah, you're not going to execute this.
That's fine. The other thing that I will
say is sometimes there are individuals
who you work with on a vendor like basis
that they might be able to be part of
the process. Say for example, you have a
YouTube agency you're working with and
you're hiring a YouTube editor. If you
have a good relationship with this
agency and you trust them and you've
established what the timeline of your
engagement will be, so they know you're
eventually bringing it inhouse, maybe
they can conduct the technical interview
for the YouTube editor since they
probably understand YouTube editing far
more than you do. So, there's a lot of
ways to be creative with this. Don't
write it off just because you don't have
the headcount to be able to do such an
extensive process. You want to be
extensive. You want to be detailed
because you're bringing somebody in that
is either going to raise the bar or
lower the bar. And all we want to do
here is raise the bar. Okay. So, why
does this process actually work? Well
one, it removes bad hires early.
Especially the optional video. This can
filter out candidates who aren't taking
the role serious, right? They're
applying to a hundred different role. I
mean, now using AI, they can
automate applying to like a million
different roles every day. And
so you can weed out who are the ones
that are just mass applying versus the
ones that are looking at this specific
role within your specific organization
or team and saying I'm a good fit for
this. Number two is we are actually
ensuring that there's platform alignment
here. Like we said at the top, we're
trying to prioritize platforms and hire
people accordingly, right? And so we're
using technical assessments to test the
execution ability before hiring them for
that specific platform. So, we get to
see this YouTube editor. Are they a
great editor or are they a great YouTube
editor? Number three is that it creates
cultural fit. Culture interviews allow
you to
avoid hiring somebody who is highkilled
but also a piece of Somebody who's
not going to fit into your culture. And
just because they don't fit in your
culture doesn't mean they're a piece of
But there are lots of pieces of
out there that are great
technically at what they do. and 6
months in you find out they're an
absolute nightmare to have on the team.
And even though their performance is
high, they drag everybody else's
performance low and they're actually an
anchor rather than a rocket. And
finally, this actually just speeds up
the hiring process. If you have a
designed and intentional process that
you follow, everybody whether it's you
yourself and I or you and your team are
on the same page and eliminates a lot of
unnecessary back and forth and it can
move people through the funnel a lot
faster. Now, I'm also going to share
with you a completely different funnel
system, but it doesn't work for every
single role. I've typically found that
it works best for editors, designers
and strategists. It's a try out system
or a try out funnel. And I'm just going
to walk you through exactly how I do it.
What I did is on Monday, I announced
that we were conducting tryyouts. On
Monday, I opened up registration for the
tryyouts and closed registration by
12:00 p.m. Pacific time on Thursday. So
they had a couple of days to be able to
sign up. Thursday at 3 or maybe 5:00
p.m., we sent out an email to everyone
who had registered. And the email had
the following. It had instructions on
what we expected. We want you to edit a
12 to 20 minute YouTube video using this
raw footage. We want you to create a
thumbnail and title. And we want you to
create a short form video that goes with
it. We were asking for a lot, but
ultimately that's what we're asking for
in the day-to-day job. And so we want to
make sure that what the assessment is
mirrors the job. And so what you're
going to notice here is it's essentially
the same funnel, but it's in a different
order. So we sent that email out. We
linked them to the raw footage, and we
gave them a due date. Again, this was
sent out Thursday at 5:00 p.m., and the
due date was Monday at 9:00 a.m. Just
like I mentioned earlier for the
technical assessment, we're measuring so
many different things. How do they
manage their time? They have all these
different tasks. How do they prioritize?
If somebody submits on time, but they
didn't submit everything, that might be
okay because maybe we've identified that
the short form video is the lowest
priority and the thumbnail and title
were just to see what their skills and
knowledge were there. And if they
prioritized and executed on the long
form video, maybe they win. Maybe we
just have more insights that they're not
capable of adding the ancillary benefits
of packaging or short form content as
well. And so you're able to evaluate
candidates on a very granular level. You
also get the benefit of they're all
editing the same exact footage and you
might be reviewing, you know, 10
different editors or in my case 200
different editors editing the same exact
footage. So what we had is about, I
think, 1500 different editors register
for it. Throughout the Thursday to
Monday deadline, we had about 220 250
editors that actually submitted their
work. And so then came the screening
time. That was gnarly. I'll tell you
you get really bored of that
footage very fast. But the cool thing is
is you're able to evaluate how every
single person did the intro, how they
did the outro, and the meat of the
video. And so it's very easy to stack
different editors against each other and
evaluate who was the best. Now, what we
did is we reviewed everything. And the
ones who passed the technical
assessment, we then set up a screening
interview. Then that went to a technical
interview, then a culture, then final.
So essentially, we did the exact same
funnel as we normally would, but we
moved the technical assessment up front.
That was a very interesting way to do
it. Now, this doesn't work for every
single role. As you can probably
imagine, it would be almost impossible
to do this with, say, a videographer. So
the try out system only works from what
I have gathered. And please, I would
love to hear if any of you have used it
for other roles. Like I'm very curious
what I found success in just to remind
you is designers, editors, and
strategists. Anything that you can
provide one source piece that everyone
can use versus you being the source
piece and you can't scale to 100
different people, 200 people all across
the world. And like I said earlier, I
talked about hiring for culture rather
than skills. I actually want to make
this an entire section here because it's
that important. Think cultural fit over
perfection. I believe that you can teach
anything, but in a realistic amount of
time, you can teach technical skills
fairly easily. I I cringe when I say
that cuz I I know a lot of people are
going to hate that I say that, but I
truly believe you can train technical
skills pretty quick. However
teaching hunger, empathy
adaptability, these are traits that are
a lot harder to train, have years of
pattern established in their life that
you're going to have to overcome. Is it
doable? Yes. Is it worth your time and
money? No. And I truly believe that
somebody who is highly proactive, they
have high agency, they own everything
they're hungry, they're going to get a
lot more done over a long period of time
than somebody who is technically
proficient but has less drive. And
here's an amazing example. There's an
individual named Jason Leva. I love this
man. Uh he was one of the best hires I
have ever made in my entire career. And
the crazy part is he wasn't that
experienced. You know, Jason, if you're
watching this, please hear this through
uh all love and everything, but I
actually didn't think his edit was that
great. I thought it was good enough and
he passed and went to the screening
call. He actually went through that
tryyout system. But what I noticed was
he was so hungry to learn and so willing
to figure out how to solve a problem. He
was a sponge. Now, most
directors would have written him off and
saw the edit and been like, "Well, that
wasn't in the top 10, so nah, we're not
going to move forward." Sure, he passed
the screening call, but now that I'm
doing the technical, ah, not a fit. But
what I noticed was that he was a sponge
and he took feedback unbelievably well.
I gave him very direct feedback on the
interview, on his edit. I told him what
I really liked, and I told him what I
didn't like. I called out areas where he
made mistakes, right? there was a
dropped frame or there was, you know, a
plugin missing or something like that.
And Jason took that feedback so
graciously. He was grateful for it. He
thanked me for it on the call. It was
crazy. And so it was in that moment that
I realized, okay, this is the kind of
character that I want to bring onto the
team because whether it's short form
editing right now or eventually being a
videographer later, this man is willing
to do whatever it takes. And that's what
I need more than somebody who is
technically proficient but not adaptable
and not willing to hear feedback. Hire
for mindset and train for execution. A
motivated member can grow into a role.
However, a disengaged one will
definitely stay stagnant. Now, the next
section is prioritizing strengths that
match the platform. Every platform has a
unique content style and requires a very
specific type of creative thinking. If
you hire the wrong person for the wrong
platform, they might be really good at
YouTube shorts and Instagram reels, but
if you hire them to be a long form
editor, you might kill your engagement
and your success on YouTube. Now, we
talked earlier about how all the
platforms behave differently, right?
like you are yourself and you show up as
you to all these different platforms.
But just like if I am here filming right
now, then I go meet up with my mom and
then have dinner and beers with
the boys. I'm myself, but I'm going to
present slightly different given the
context and scenario I'm in, right? We
already discussed that. And that's how
the platforms behave. You show up as
yourself on LinkedIn just like you do on
Tik Tok and Instagram, but you're going
to talk about and emphasize different
things based on the context of the
platform you're in. You need to reverse
engineer those needs into individuals
and that's how you hire. Take Tik Tok
and Instagram for example. Uh these are
short form and fast-paced traditionally
platforms. And so the best fit is going
to be a creator who is immersed and
understands trends and understands
fast-paced editing or at least
understands how to continue to open and
close loops to retain attention. This is
ideally somebody who lives, eats and
breathes Tik Tok and Instagram. They
need to understand really truly what is
happening on the platform. What is the
psychology and what are the viewers and
consumers on that platform expecting and
looking for? Ideally, the 2.0 version of
that is they understand all of that and
they're able to identify tiny little
gaps in the market, maybe within your
niche that currently exist, and they're
able to provide you the direction of how
to fill it. Now, a very clear red flag
for somebody on Tik Tok or Instagram
that you're hiring is going to be if
they are overly focused on high
production value without understanding
what it takes to attract attention, a
strong hook. And ultimately
understanding that high quality, as we
discussed earlier, is not determined by
us on the team. We don't subjectively
determine what quality is. The audience
determines what quality is. And so if
somebody is overemphasizing high
production value and high quality
content, well, that's based on their
subjective definition of what quality
is, not what the audience is. And that's
not what we care about. Now, LinkedIn
if we're looking for somebody there, the
best fit is probably somebody who
thrives in long form writing, right?
They probably need to know some
penmanship and have a little bit of
abilities there. But it's not going to
be somebody that excels at writing long
form articles necessarily. This is
somebody who is able to take a couple of
sentences and structure them together in
a way that not only hooks attention but
holds attention throughout the post.
What's going to usually work here is a
writer who is skilled in crafting high
value concise content that sparks
conversation. That last part is key. You
want to especially with how LinkedIn and
we talked about it earlier but I'm just
going to hit it again because LinkedIn
is one of the ones that I'm most excited
about this year. LinkedIn right now, if
you get engagement on the platform
everyone sees. It's crazy. It It
literally is true virality. And so what
you want is somebody who understands not
only how to provide value, but how to
provide value that sparks conversation
in the comments. That is what is going
to drive awareness beyond just your
current following. And the red flag is
somebody who is too focused on formal
and corporate writing. You would bet
that that's what you want on LinkedIn
right? It's a bunch of business people
in suits and No, that. That's
the reason why you don't want that.
Everybody does that. Everybody sounds
like they're in their elevator
pitch, you know, in a interview with
like a board full of like 10 different
people trying to sound all stiff and
proper. Nobody gives a about that.
The more human and the more personable
you are, actually, the more you will
stand out on that platform. And so you
want to make sure it's somebody who if
they're writing on your behalf is able
to understand your personality and
inject that into the content rather than
taking it out. Now, if you're hiring for
YouTube long form specifically, you're
going to be looking for an editor who
understands that your opening 15 to 30
seconds is the most crucial part of your
entire video. And if you don't
nail that, the rest doesn't matter. They
also need to be somebody who then
understands that throughout the video
they need to be creating tension
stakes, open loops, some sort of reason
for the viewer to continue watching.
They need to understand that if you do
deliver all the value of the video in
the opening 3 minutes, why would they
remain for the next 10? So, they need to
understand good storytelling and
engaging editing, but they also need to
understand the subject matter enough
that they are competent and aware of the
subject matter so they can sprinkle the
value throughout the video rather than
giving it all in the upfront. Because
as we talked about before, YouTube loves
watch time. And so, that's what you're
going to want to look for in a YouTube
editor. Huge red flag here is if you're
hiring a videographer for your YouTube
if it's somebody who overemphasizes very
traditional styles of production. Maybe
you're a running gun operation doing
more vlog style content and they want to
stop every scene, every moment and
ensure that the lighting is perfect, the
composition is perfect. They want to
they aren't willing to use zoom lenses.
They only use primes. Not going to work
right? You want to make sure that their
technical skills align with the
technical needs of the role. All right
the next section is start lean and grow
intentionally. I laugh because uh this
is a a huge problem that I see with
media teams and then they have to do
massive layoffs. Avoid overhiring too
early. A small, high impact, nimble seal
team six style team will accomplish so
much more than a bloated inefficient
team. I believe in hiring specialists
but early on these specialists need to
be willing to be multifunctional, okay?
They have to wear multiple hats. You
might have somebody who is specializing
in YouTube long form editing, but you're
probably going to need them to cut some
short clips and maybe even
create some thumbnails. That is okay. In
the beginning, that is what you're going
to need. And so, you need to make sure
that you emphasize that in the hiring
process. Here's an example. If you're at
the very beginning stages and you're
limited on budget, you probably need a
videographer and an editor, but you
might not be able to afford hiring both.
And so, you're going to hire somebody
who can do both. Somebody who can film
and edit. You gain a lot of efficiencies
in that. Ultimately, down the road
you're going to want to send them down
one path or the other so that they can
be the specialist and you can get the
most out of their skill set. But in the
beginning, you have to have people
wearing multiple hats. So again, if you
need a videographer and editor and you
have a very limited budget, I recommend
hiring somebody who is skilled at both.
Now, you need to make sure you identify
which one is the priority. If you
prioritize really good filming and
steady hand and all that great
question asking. And maybe they're not
as good at editing, maybe that is an
okay concession to make at the stage you
were currently at. Now, why does this
actually matter? Like, why do we want to
not overhire? I mean, it seems obvious
but I'm going to run through just so
that you really understand why you
should avoid this. Number one, you avoid
unnecessary payroll expenses before
proving the ROI on content. I truly
believe that anybody who does content
correctly will get an ROI literally no
matter what they do, even as an
employee. However, you might not be
doing it good, and you might not be at
the point where you can actually hire
enough people or the right people to do
it well. And if that's the case, then
you might be putting out content that
sucks and doesn't provide anything. In
which case, I don't know that I'd be
scaling your team up from there. You're
just going to be hiring more people that
are not capable at actually driving
awareness to your content, which means
you're driving your ROI down because
you're adding headcount and payroll, but
you're not adding any profitability or
revenue to the company from the content.
If you keep the team smaller and don't
hire too quickly, well, you also keep
operations nimble, making it flexible
easy to pivot and move around as needed.
I can't tell you how many times I've had
to change process, priorities
everything, because one, platforms are
constantly evolving and changing and
requiring new things for you to win, but
also your client. If you're building a
team for the CEO or founder, or if you
are the CEO and founder yourself, your
desired outcomes, your preferences are
going to change. You might really enjoy
doing vlogging for a while and then go
into a season where things are stressful
and you don't want to have a camera
around all the time and you need to make
more sit down direct to camera style
content like this. Well, you need a
nimble team that is able to pivot and
reverse engineer those needs. If you
have a massive bloated team, oftentimes
I mean, think of it like, you know, if
you're turning on a dime in a little
speedboat, it's not going to be that
difficult. But if you have to turn on a
dime in a oil tanker, you're
The last benefit that I really
see here is there's a lot of context
that is developed. You allow the
individuals on your team to understand
the various functions that you have on
the team. Well, how is that helpful?
Well, one, when you bring in more
specialists, they're able to communicate
in an educated way cuz they did the role
at least at some capacity. So, they can
speak the lingo. They can talk the talk.
Two, they understand what any request
they make actually takes for the other
person. They know that if you're asking
them to edit a video that was just shot
this morning and edit it by the next
morning, you're going to be up all
night. A lot of people don't realize
that. And so I think that it's not only
effective in helping the team
communicate and work together well, but
you also get this benefit of if somebody
is sick or quits or gets fired, you have
people on the team that do maybe not at
the same level, but they understand the
role and how to function within it. Now
as the team scales up, you're going to
go through this process where you take
these specialists who you are asking to
be generalists for a short period of
time, and you're going to move them back
into their specialist role again as the
team scales. And so, I just want to
share a very quick little framework for
you on how you go about expanding these
roles gradually. Step one, you're going
to start with the multi-roll hires.
Okay? So, it's going to be somebody who
is highly proficient at filming and
they're really good at editing and so
they're doing both of those tasks. Okay?
They're handling multiple tasks. Then
what you need to do is ensure that you
are documenting and defining the
process. You want to make sure that all
the workflow, every little tiny little
thing that this individual is doing is
documented and it's super clear for the
next person that comes in. Once you do
that, this videographer and editor
they're highly proficient at filming and
good at editing. They should document
their whole process for editing. And
once you hire an editor, they no longer
need to edit. So, they can now focus
entirely on filming. They can
specialize. So, that leads us to number
three, which is specialize as you scale.
Once the volume starts to increase
volume of output and volume of members
on the team, you can start to split
roles to improve efficiency. For
example, if I am an editor, but I also
have to jump up every two hours and film
with the talent I'm working for, I'm
losing massive efficiency in my editing.
Every editor that is watching heard that
the moment that you break out of the
edit, it's not like you lose that 1 hour
that you went to go film. you have
another 30 to 45 minutes of trying to
get back into that flow state that you
were in. And honestly, a lot of times
it's very difficult to get back into it.
In general, it doesn't take 30, 40
minutes. It might take waiting until the
next day. And so, anytime that you can
allow somebody to stay in that flow
state, especially an editor, a designer
somebody that's doing more batch work
like
that, you gain so much efficiency and
what I subjectively call quality. Now
in the interest of starting lean and
growing intentionally, a very common
question that comes up for people is
well, do I hire full-time in-house
employees or do I hire contractors and
agencies? And so, my team and I, we
broke down, we actually created like a
whole table that we're going to walk
through that contrast the benefits or
potential downsides given different
scenarios, different factors that we're
wanting to keep in mind. And we're going
to compare full-time employees versus a
contractor or agency. And so I'm
actually going to read this off my
phone. This is something that you can
download if you would like. We actually
have a worksheet that you can go through
and it'll help you evaluate whether you
in your scenario should actually use a
full-time employee or hire a contractor
or agency. Let's dive in. So the first
factor that we're looking at is budget.
And uh this is obviously a major uh
concern especially for those of you who
are in the early days, right? You're
maybe a startup or you're a soloreneur
and you don't have a lot that you're
working with. This is where I'm at right
now. I don't have any massive budget or
anything and so I'm having to think
strategically about what I bring in
full-time versus contract out. For
full-time employees, it's a higher
long-term cost. Okay? You have salary
benefits, training, right? If you bring
somebody in, you need to invest in them.
And the difference between a full-time
employee and a contractor here is you
don't need to be training contractors.
In fact, they should not require any
sort of training. They should come in
batteries included. They should be able
to do the role immediately. You're not
going to be paying for your contractors
to attend a workshop or uh consume
courses online. That's something that
they should be doing on their own time
and their own dime. Now, on the
contractor side for budget or contractor
agency, they're more cost-effective for
short-term projects or specialized
needs. Here's a great example. This very
course that we're working on, there's a
full-time employee working on it and
there's a contractor working on it. So
behind the camera right now is Trevor
Odum and he is actually on our team, but
then we are working with an amazing
motion graphics artist named Michael and
he is a contractor because right now I
don't have the need for full-time motion
graphics. I I wish I did. that'd be
awesome, but that's not the
place that we're at right now. And so
if we were to bring him on full-time, we
wouldn't have enough work for him
anyways. And so, it's far more cost
effective and operationally less
intensive to be able to just bring him
on on a project-by-p project basis. The
next factor is workload. Okay, so for
the full-time employee, this looks like
ongoing daily tasks that require their
full-time attention. If you don't, like
I just mentioned with the our contractor
that we're working with for the motion
graphics, if you don't have enough work
where they're doing daily tasks, then it
is most likely not a full-time role and
not necessary at this point. For
example, a lot of you are filming
content, right? But maybe you only film
once or twice a month. Why would you
have a full-time videographer if all
they're doing is showing up twice a
month to film with you in batches? That
to me is a great scenario where you
would want to hire a contractor or an
agency. So the workload on the
contractor agency looks more like
project based, it's flexible or it's
temporary work. So maybe you have a
scenario where you have an event coming
up, okay? And instead of just having one
videographer, you need like four
different people going around and
capturing B-roll, testimonials, filming
the keynotes, whatever. This is a
scenario where you might hire a bunch of
contractors or an agency to fulfill this
temporary work. The third factor that we
want to keep in mind and and use to I
guess determine whether or not we're
going to hire somebody full-time or if
we're going to bring on a contractor or
agency is expertise. Now, on the
full-time side, typically they have deep
knowledge and a long-term investment in
your company. Even if they don't come in
with like uh master level knowledge
that's fine. You're going to invest in
them. And if they're the right culture
fit, as we discussed throughout this
whole section, they're worth it. And
you're going to invest in training.
You're going to provide them courses.
You're going to provide them workshops.
You might sit down one-on-one with them
once or twice a week to really pour into
them. And that's something that you're
going to get the return on because they
are a full-time employee working for
you. However, on the flip side
contractors, not the case. Contractors
should come in as the expert. Ideally
they have specialized knowledge that may
not be needed long term. So, a great
example of this is in the past what I've
done is hired agencies for 3 to 6 months
and we bring them in and we have them
school us, teach us on what they're
doing, provide us the playbooks of how
we can move forward without them. I
think of it like expedited learning.
You're almost paying for like a fast
pass to be able to move past some of the
clunky learning stages uh that a lot of
people take like 2 or 3 years to get
down. You're able to accomplish that in
potentially 6 months with a really
quality agency. Now, the next factor is
speed and agility. I have a lot of
thoughts on this, but first I'm just
going to go with what we have on the
table here. It takes time to onboard and
train an employee, right? Typically
you're looking at 60 to 90 days before
they're really up to speed and executing
at the level that you're looking for.
The beauty though is they do provide
continuity and consistency. Okay? Okay.
So once they are onboarded in theory, as
long as you do a good job of retaining
them and you provide a good work
environment where they're always able to
grow and learn, they are more likely to
stick there. And so you're going to have
the same person working on the same
projects. I'm going to kind of jump into
it already, but the problem on the
agency side that I've experienced is
agencies do tend to have a higher
turnover rate. And so, for example, when
I've worked with YouTube agencies, what
you'll find is you might have like seven
different editors over the course of six
to 12 months that work on your projects
because they're turning through them. No
matter how good they are at having
playbooks, checklists, all that
there is a difference and and you start
to notice that it's not as consistent in
the quality or in the style. You might
not care about that. And so, if that's
not a factor that you give a about
it. Who gives a let's just
hire somebody full-time in-house if you
have the amount of work necessary for
that. If we're looking for extreme
consistency here, I probably would not
recommend going the agency route. Now
the benefit on speed and agility that
you get with the contractor or agency is
you do get immediate access to
expertise. So, unlike a 30 60 90day
onboarding plan with an employee
agencies would be fired immediately if
it took 90 days for them to get up to
speed. they're they're just like that is
not the way that they function. And so
typically what you'll find is maybe you
have an onboarding call with them, but
then after that they're ripping. And so
if you do have something that you need
done immediately, the agency or
contractor route might be a better
solution for the short term for you.
Now, brand consistency, what you may
think of is like making sure that they
have the right logos, fonts, colors, all
that And that is important and I
care about that. But that's not what I
emphasize the most when I'm talking
brand consistency. I'm thinking about
like messaging or topics that maybe the
the talent we're working with have no
desire to ever talk about. Okay? Or
maybe we know as a team that there are
certain statements in context of what's
being said that are fine, but if they're
cut out of the context, it's going to be
really bad. That's something that you're
going to be able to reinforce and
establish extreme clarity on with
somebody that's in-house far more than a
contractor or agency. The reason why is
because not only are they constantly
working on projects for you, they are
also involved in your internal meetings
okay? And so they're getting feedback
far more consistently than an agency or
contractor. So they know where they
stand with the content that they are
creating. and when they do it right or
when they do something that goes against
brand guidelines. Typically on the
contractor and agency side from my
experience on brand consistency, this is
one of the areas where it requires the
most amount of oversight. I can't tell
you the amount of times that an agency
that I've worked with over the years
just didn't quite get it right when it
came to what we were trying to do from a
brand positioning and association
standpoint. even down to simple things
like if the talent on camera is
referencing, you know, a successful
entrepreneur and a not successful
entrepreneur, they might flash up two
individuals that we want no association
with. And that happened very
consistently when working with
contractors. And the last factor in this
section that we're trying to use to
determine whether or not we're going to
hire somebody full-time versus a
contractor or agency is scalability.
Full-time employees typically, I
believe, are more scalable because they
are more ideal for your culture and
building culture and training people
into leadership roles. You're able to
scale the team up in my opinion because
maybe you hire somebody as a video
editor and over a year or two train them
up to be a manager and they can oversee
other video editors. And because of
that, they understand the culture and
the DNA of the team. They understand the
brand and what the preferences of that
brand are. And so not only are they able
to continue to use that and implement
that within their work, they're able to
train future members of the team. This
is really good for consistency and
scalability. Now, on the other hand, the
benefit of contractors on this is
actually not long-term scalability, but
they are very useful in testing out a
theory. For example, if right now you
are emphasizing YouTube, Instagram, and
Tik Tok, and you recognize that LinkedIn
is one of the platforms that you should
really, really around with in 2025
because it is the only platform right
now that has true organic reach. Okay
that's an interesting hypothesis. I
would argue that you are correct, but
you don't totally know. And so rather
than going out and hiring a full-time
LinkedIn specialist that might cost you
a lot of money, what you could do is
take three to six months and test it out
with an agency or a contractor. Then
you're not making the high investment
and long-term commitment to an employee
and you're just doing an experiment and
validating whether or not this is
something worth investing in. And so in
that case, maybe we would bring on a
contractor to work on our LinkedIn for 3
4 months. and they're making the
content. We're tracking the performance.
We're tracking whether or not it's
generating qualified leads for us. But
then we're also working with this
contractor because they are an expert, a
subject matter expert in that field on
developing a playbook that then we can
use internally as our guiding light for
the new hire that we bring in full-time
once we have validated this idea. or on
the flip side, we find out that LinkedIn
was not for us and we didn't go through
the problem of hiring a full-time
employee, incurring that cost, and then
unfortunately having to part ways with
them. Now, we just went through and kind
of compared full-time employees versus
contractors and agencies, but what I
want to do is actually break down three
different phases or stages that you may
find yourself in and what I would
recommend you do. Now, I want to be very
clear here. This is general advice
okay? I don't know what your exact
scenario is. So, there's a lot of nuance
to this. This is a good starting point
and a good guiding light for you. I
would not necessarily completely follow
this as doctrine. The best version of
this is like, I'm going to dive into
your team, look at everything that
you're doing, look at what your goals
are, and we're going to develop a whole
custom plan for you. But if we're not
able to do that, 99% of you we're never
going to be able to do that with, I
would use this as your starting point.
So what we're going to do is we're going
to go through three different growth
stages and then the recommended hiring
approach that is associated with each
stage. So stage number one is zero to
one year. We're a baby at this point.
And what I recommend we do is primarily
hire contractors and agencies. That way
we can stay lean, not invest a ton of
upfront cost, but also we get to test
our theories and test the platforms and
see what works best for us. I really
believe that there are the best
platforms to be on and then there's the
best platforms for you to be on. And so
what I would recommend is utilizing the
agency contractor method to validate
are you cut out for LinkedIn? Are you
cut out for Tik Tok? Just because
everyone says Tik Tok is the best place
to be. Well, if you're not good in that
format, that Whatever format
you're best in and most comfortable in
and feel you can provide the most value
in, that's what you should do. Okay. So
here we're testing and validating those
theories. We're staying lean and
minimizing our investment. As the
founder, I recommend in this stage you
are heavily involved in the content and
strategy that you are making. You should
be shaping what this looks like. Of
course, you want to bring in contractors
and agencies that you trust and that you
lean on, but ultimately this is your
brand and this is what you are building.
So you should be the one that is shaping
what that will look like. The next
growth stage is kind of like years one
through three. Again, roughly there's a
lot of plus minus to this, but let's
just say roughly one to three years in
you are in the stage where you are
transitioning critical roles in house.
So what this may look like is maybe you
were working with a YouTube agency for a
year and maybe you have realized after
that year, hey, YouTube is our top
priority. This is where 70 80% of our
qualified leads are coming through.
Well, in that case, maybe you want to
hire a video editor inhouse. And maybe
that doesn't necessarily look like
firing the agency. It just looks like
reducing their scope. So, instead of
them doing the editing, maybe they're
just doing consulting for you. So
you're pairing your video editor inhouse
with the consulting power and the
knowledge and expertise and experience
that the agency has. The other benefit
in this is typically agencies offer
multiple services. So, a lot of
different YouTube agencies, for example
don't just do the editing, they also
help with ideiation, scripting, and
packaging. And maybe this editor that
you bring in house isn't skilled at
those things. And so, you take the
editing off of the agency's plate and
bring that in-house, but then you still
have the agency doing the ideation
scripting, and packaging. And so, you're
keeping them around for very specialized
skills. Now, stage number three is 3
plus years. And this is around the time
sometimes people get this earlier around
2 years but typically around 3 plus
years this is when you want to bring
everything inhouse. Okay. So all
critical roles that are high volume and
necessary to the business I recommend
bring it inhouse. Uh we just went
through kind of like the pluses and
minuses and the benefits of full-time
in-house employees versus contractors.
So I think you understand the value of
having an in-house team. One thing that
I didn't fully touch on that I think is
actually really worth highlighting here
is that when I have brought roles
inhouse, so previously working with an
agency and then I end up bringing in
house, the speed at which we are able to
accomplish and finish projects increases
dramatically. The level of communication
goes up drastically. It's literally
impossible for an agency to be able to
communicate with you at the cadence that
a full-time employee does because they
have multiple clients that they're
servicing, right? And a lot of these
agencies, their editors are overseas and
so they're in a totally different time
zone. Okay? So it changes the dynamic
completely. The moment that you start to
bring things inhouse, speed goes up like
crazy. Now, what I do recommend is still
at this stage, there are going to be
some agencies you're going to keep on or
contractors you'll keep on either for
very, very specialized work or access to
worlds that you don't have access to.
What do I mean by that? Well, typically
a media buying agency might have a
better relationship with Meta than you
do or your media buyer does because
maybe they're spending millions of
dollars a year on Meta and so they're a
more important client for that platform.
If any of you out there have ran ads or
done organic content consistently on a
platform, you know, having a
relationship with the rep there is
valuable as And so if you can't
get that with your full-time in-house
team, you may want to maintain an agency
purely for that relationship in case
something goes wrong. I also believe
that agencies or contractors can be very
useful to have in your rolodex available
to you so that you can scale up as
needed for sprints. Sometimes you might
have a launch where you're going to
triple the amount of creative output
that you normally have and you don't
want to hire full-time people for a
temporary need. So, you just scale up
temporarily with an agency and then you
can scale back down to what you were
normally doing and you don't have to
fire a bunch of people. Nobody likes
firing people. That's the worst
thing in the world. I would avoid it at
all costs. And the easiest way to avoid
it is scale up using contractors or
agencies. Hello there. Before we
continue on this course, I actually want
to inform you about something really
cool that my team and I are putting
together. We're putting together a
little newsletter for you. And this is
different than your average newsletter.
We're not going to be sending something
weekly or monthly. We're only going to
send you emails when we believe that we
have something that is truly valuable.
Whether it's a bite-sized nugget that's
going to change your perspective or a
crazy in-depth playbook, we only will be
sending you when we feel it will
drive massive awareness for your content
and scale your brand in the way that we
believe is best. So, if that sounds
interesting to you, you can go sign up
for it at calebston.com. If not, no
harm, no foul. And with that, I hope you
enjoy the rest of the course. Amazing.
We've hired all these individuals. We've
identified their roles. We've made it
clear to them. Now, we need to onboard
them. Okay? And I will tell you from
experience, a poor onboarding process
leads to weeks or months of wasted
productivity and a demotivated employee.
I will tell you an example. I started at
a role one point in my career and I
remember the first week I didn't have
any of the uh tech set up right like the
asauna the zooms all that none of
that was set up for me I didn't have my
work laptop and I had no expectations
that had been given to me no
deliverables that were required I didn't
even know what meeting cadence I should
be on I had no clarity and what happened
with no clarity extreme anxiety I was
constantly wondering like am I living up
to the expectations that my boss has. Am
I am I doing what is required? But how
can you know if you're doing that if
you're never informed of what is
required and what the expectations are?
On the flip side, I also had a recent
role where I started and I had gotten a
30 60 90 day plan given to me like 5
days before my first day. So I went into
day one knowing exactly what was
expected of me, knowing what my schedule
looked like. I had all the equipment
necessary and I was motivated to
do some work. So what you get is
if you prepare an employee and you allow
them to know what is expected, you're
going to get a highly motivated
workhorse. If you do not provide that
you're going to get a highly anxious
apathetic individual and that may only
last for that onboarding period, but it
might just carry into their entire
employment. So if you do a structured 30
6090, it eliminates confusion and sets
very clear expectations from day one.
Okay. So we're going to create that 30
609day plan. This is a structured
three-phase onboarding approach that
ensures new hires integrate to the team
smoothly and understand what the
they're there for. Think of the first 30
days as orientation and core learning.
Okay? They need to gather context. Yes
of course they ask questions. You gave
them the spiel in the interview process.
I'm sure you sent them some about us
packet, but let's be real, that's all
That's not actually how the
company runs. That's not how
communication occurs. That's not where
they gain the insights on how to
communicate with the CEO versus the CMO
versus their direct manager. This is
when they're understanding the company
vision, the values, the workflows. This
is how the the sausage is made. This is
where they learn the core processes, the
systems. They see a content calendar
asset management, maybe you use a sauna
or ClickUp to manage everything. They're
getting to understand and get a feel for
how you operate. I often like to give
smaller tasks. I don't want just, you
know, knowledge acquisition to occur
during this phase. I do want to give
them tasks. One, because I want to make
sure that they are able to execute. You
know, technical assessments are great
but you really learn a lot in the first
30, 60, 90 days about an employee. I
want to make sure they're doing that
but I also want to give them wins and
momentum that they can build upon. I
truly believe if you nailed the opening
30
days, you have such a better employee
employer relationship. Also, don't just
leave them on an island to themsel and
let them just figure it out. There's
very rare cases where that is the right
move. Maybe if that's what the role is
actually like all the time, okay, sure
you could justify that to me. But if the
role is not going to be like that, make
sure that you do regular check-ins with
this individual. Ensure that they
understand what they're working on.
Understand what is happening on a
meeting. They understand who's in the
meeting, what the process looks like
what the context of this project is.
Anything that is necessary for them to
be able to operate efficiently, you
should be providing in the check-in.
Also, you can be asking them how are
they feeling? Are they confused? Do they
feel overwhelmed, underwhelmed? Do they
need more information? Do they need to
chunk things down a little bit? This is
where you get to get a feel and a gauge
of where they're at and how they're
responding to these opening 30 days. For
example, if you hire an editor, this
might look like them shadowing your
senior editor or some experienced team
member and ultimately they're reviewing
high-erforming content from the past.
Maybe this editor they're shadowing is
walking them through their top five uh
YouTube videos of all time and
explaining why they got to that level
and how they're implementing those
frameworks and those structures to
future videos. And maybe potentially
it's working on internal projects or
rough cuts of an edit that you review
internally and that don't have high
stakes of going out publicly. All right.
Then you have the 60-day, the next 30
days. Well, what are we doing there?
This is where we want to have them
taking more ownership. What does that
look like? Well, they begin executing
independently on their core
responsibilities. They're no longer just
doing small tasks or just shadowing.
They're actually owning tasks of their
own. They're also developing their own
workflows and systems within the team.
We have teamwide process and workflow
but then within that, individuals have
their own way of operating. Every editor
has a different way that they set up a
file, right? Some editors like to go
through all the A-roll and then start
adding music and then B-roll and blah
blah blah. Some of them like to go
section by section and they go A-roll
B-roll, music, graphics, and then on to
the next section. Allow them to build
their own workflow and utilize that for
the greatest efficiency that they can
have. In these next 30 days, at the 60
mark, you're wanting to also analyze
their work. Look at how they're going
about their workflow, the process, their
communication, and the final output, and
give them feedback. This is where you
can start to reinforce the good things
and help correct the things that aren't
as effective or helpful for the team or
process they're working on. An example
here is a an editor would probably be
editing full YouTube videos, uploading
them, and then we would be reviewing the
performance and giving them feedback
accordingly. And then the last 30 days
this is the 90-day mark, right? So we
have the 30, the 60, and the 90. And
this is chunked down into 30 days at a
time. And this is the last section of
their official onboarding. We are fully
integrating them into the team and
giving them a high level of
contribution. No longer are they working
on small tasks or owning their own task.
They're owning the big tasks. whatever
the number one most important thing that
we listed on the responsibilities on
their job description, they are now
owning that entirely. This also looks
like owning it entirely with minimal
supervision. Okay? So, instead of me
coming in and checking in on them during
the edit five or six times, I might
check in with them at the beginning like
I would any editor, maybe a midway point
and then upon completion. We're also now
at the point where they're demonstrating
actual results, like true impact they're
having against their KPIs that we're
holding them accountable for. You know
if they're a YouTube editor, watch time.
Is the watch time at least average, if
not better than average, what our normal
performance is, or if it's slightly
below, are they improving the watch time
each video they're doing? I always am
looking for rate of progress. Are they
at least improving? If they're not where
we want them to be, are they moving in
that direction? And finally, at the end
of the 90 days, you want to actually
conduct a 90-day review. Sit down with
them, walk through everything that
they've done, tell them all the wins
they've had, all the things that you
love, the way they communicated, the way
Sarah said to John, you know, the
feedback on the edit, she gave it so
well. Great job, Sarah. Reinforce that
and make sure they continue to do those
things. But also, there may be things
that you noticed in the opening 90 days
that weren't as desirable or as
effective, and you want to correct
those. The last thing you want to do is
just ignore a problem and just hope that
it goes away. They don't go away, they
get bigger. And so, at this 90-day
check-in, this is where you want to give
them some very real feedback. If there's
something that they cannot continue
doing, tell them now. If you do not tell
them now and they continue doing it
that is not their fault. That is your
fault. It is your job at this point to
inform them of any behavior changes that
need to occur. So, as an example, at
this point, if we have a content
strategist at 90 days in, they should be
identifying high performing content and
what we should double down on or how we
should reformat it for another platform.
They should be proposing new content
ideas, not just reviewing what is
working. They should be innovating and
coming up with fresh new ideas. And they
should be optimizing distribution for
maximum reach. and they should be able
to sit down with you and take feedback
on what they were doing right on all of
those and what they need to change on
all of those. So now that we have the
306090, well that's amazing, but that's
not the only part of onboarding. That is
a piece of the pie. That is a tool in
the belt, but it is not the entire belt.
So if we want to make onboarding
seamless and effective, one, we want to
provide a clear plan before day one. So
this is sending onboarding materials.
This is like a company handbook, a
vision deck, a a strategy deck, whatever
that looks like for you. And the 306090
that we just went through. Number two is
you're going to assign a mentor or
onboarding buddy. Often times, if you
don't assign this, they will make their
own friend there, right? And that's
great, but you want to make sure to also
intentionally pair them with somebody
who is going to really help them in the
role that they have. Ideally, somebody
who has a lot more context on the
organization and team and how they
function. typically a more senior
individual. This allows them to speed
ramp their learning but also have
somebody that is a guaranteed or
verified point of contact for when they
have questions because in the beginning
we have a multitude of questions and
typically we're afraid or embarrassed to
ask them. If you help assign this
individual and you clarify upfront that
this is what they are here for is to
help you ask questions or help you
answer questions and that there's
nothing wrong with asking questions.
it's actually encouraged to well then
you set them up for success and instead
of them sitting there trying to solve a
problem for 2 hours they might solve it
in 5 minutes asking Sarah what the
answer is. Now number three is to
schedule regular check-ins. You're not
going to have a pulse on how this person
is doing and how it's going if you're
not checking in with them regularly and
getting an update. I prefer typically in
the first month to do multiple check-ins
per week. So maybe it looks like instead
of one 30 minute meeting, it's three
10-minute meetings, Monday, Wednesday
Friday, end of day. And you're just
checking in to see what was the most
interesting thing that you learned
today. What was uh the most confusing
thing that happened this week that I can
maybe answer? What roadblocks are in
front of you that I can bulldoze through
to make your job easier. This is also an
incredible opportunity to celebrate wins
and reinforce great actions. If they're
a new hireer and you're on a call, a
brainstorm meeting, let's say, and
you're beating up a YouTube video idea
and they contribute a thought, even if
it's not a good one, but they actually
speak up, man, immediately give them
daps for that. Like, give them all the
love in the world for that because
that is the kind of action and behavior
you want to encourage, especially a new
hire. I remember there was a hire that I
made a couple years ago and I want to
say like day one he was sitting in a
meeting where nobody asked his opinion
on it. He volunteered it and in some
organizations they might not like that.
I immediately stood up and gave the dude
a high five. I was like this is
incredible. You're day one. You're
nervous as hell. You don't know anybody.
Nobody knows you. Nobody knows your
background or skill set and you're
already contributing to the overall
discussion. That's what we're hiring
people for. We're hiring people to
contribute, not sit and be a fly
on the wall. And number four is kind of
a bonus. I don't believe it's fully
necessary, but it's definitely very
helpful, but if you're resource
constrained, I would save this for when
you're at a bigger scale. Number four is
building an onboarding portal or
resource hub. And this can be fancy
like, you know, using some software to
automate the onboarding or it can be as
simple as a Google Drive folder
that has your vision deck, your strategy
deck, context on the team, SOPs
playbooks, video tutorials on workflows
Q&A document with the founder or CEO to
give more context on the organization.
Anything that you feel would help make
this person's life within the org easier
can live in this hub. And again, it can
be a very simple Google Drive folder. It
doesn't have to be anything fancy and
complex. Just like in the hiring
process, we want to define a role
clearly. We also want to ensure that
once somebody is onboarded, we also make
sure to continually define their role
clearly because as we know, roles
evolve, process evolves, needs evolve on
the team. And so as those evolutions
occur, you should be continually
updating the role description. And one
of the biggest mistakes I see on teams
is overlapping responsibilities without
clarity around who is owning what. And
so what ends up happening there is if
two people both think that they own the
same task, often times they assume the
other person's going to do it and then
nobody does it. And so what you want to
do is if you're going to have two people
working on a task, make sure it's very
clear what they're each owning and what
the expectations of output are from each
of them. hold them accountable. I like
to set KPIs for accountability, which
removes ambiguity in the performance of
their job expectations. Here's an
example. If you have a community manager
and their task is to analyze metrics
right? They're supposed to look at how's
engagement, are we getting enough
impressions, are we driving enough
traffic to our website, etc., etc. But
then you also ask editors to do the same
thing. One, I mean, it it seems
incredibly inefficient and pointless
but two, eventually you get to the point
where they're doing redundant work, and
what I have observed is they both get
frustrated by it, and then they both
don't do the task, and then nobody does
it, and it's not getting done. And so
there are going to be tasks that you're
going to have overlap. That's
impossible, right? Like, there's going
to be tasks where multiple people have
to own different micro tasks that ladder
up to the big one. I understand there's
nuance to it, but I would really
encourage you if you are going to have
two people tackling the same task, make
sure there is clarity on what is
expected from each of them. So, we went
through all of this onboarding but
what does this actually mean for us?
What does this give us as a result?
Well, I'll tell you. You get faster ramp
up time. People are actually going to
get up to speed and able to execute on
their role at a high level much, much
faster. I can't tell you early on in my
career how many different roles that I
took that it took me like four or five
months to actually get to a point where
I was effectively creating for the team
that I was on. Not necessarily my fault
but just due to a lack of a structured
onboarding process that the organization
did not have in place. Number two, the
most important thing, stronger
retention. It costs a lot of money to
lose an employee, like two and a half
times what they actually costed you
originally. Employees who feel supported
and cared for and actually have clear
understanding of what is expected of
them stay longer and perform better.
Number three is you typically get more
ownership and initiative. Clarity from
day one fosters confidence and
independent problem solving. This is
somebody who if a problem comes up
they're not just immediately running and
tapping on your shoulder and being like
Sarah how do I solve this? Right? They
are somebody who is going to if they
come to you they're going to come to you
with proposed solutions. So the key
takeaway here is I want you to change
the way you think of onboarding. It's
not about introducing process and
introducing team members. It's about
setting up new hires to win
early and often which benefits both them
and yourself. All right, we have defined
what we need. We've defined the roles.
We've hired the individuals and we have
onboarded them effectively.
Congratulations. You are killing
it. But now we have to develop and
retain this high performing team, right?
We brought all these amazing individuals
in, but we need to make sure that we
keep them and we give them an
environment that makes them want to stay
and feel like they are growing and
empowered rather than stifled and capped
at their growth. A strong team is not
just about hiring the right people
though that is very, very important.
It's also about developing them into
leaders, lining up opportunities with
their individual long-term goals, not
just the companies, and ensuring that
they never stop growing. Always giving
them opportunity to further their growth
and see that where they are right now
the ceiling is always moving up. So
they're never limited with the amount of
growth they can have within your team.
If your team is not evolving, you're not
scaling, you're just maintaining. One of
the first things I can recommend in
trying to retain employees and keep them
on your team and keep them feeling
satisfied and like they're growing is
creating a culture of ownership. A lot
of individuals that have creative teams
out there really believe heavily, I
would argue too heavily in SOPs and
checklists. Now they are very important
right? Checklists ensure quality
control. SOPs ensure that we are
operating in a very similar function and
similar way when operating on a process.
Okay, so this is super important. The
problem is if you build an army, I like
to call it a checklist army. You're
building individuals that only follow
instruction and don't take ownership for
themselves. I believe that high
performing teams thrive when they take
real ownership of their role. Instead of
waiting for direction from you, they are
taking action. They're solving problems.
They're innovating on content and ideas
themselves. If you are the only one
making decisions, you don't have a team.
You just have a bunch of assistants that
are running around doing your bidding.
You have what I call a topdown approach
rather than a bottom up approach. So
here is how you encourage ownership on
your team instead of doing what we all
want to do because we care about
everyone on our team. I mean, every
person I've ever hired, and whether or
not you you with this, I don't give
a I love them to death. I care
about every person I've ever hired an
insane amount. And so what sometimes
occurs then is you want to solve
problems for them. You want to make
their life easier, but that them
up. So what you want to do to create a
culture of ownership is you actually
want to not solve their problems. When
they come to you with a question or a
problem, instead of being like, "Here's
the answer. Here's the solution right
away." You put it back on them. Ask
them, "Well, how would you handle this?
If I got hit by a bus right now, how
would you handle this?" If I was out
sick for 3 weeks, how would you handle
it? If I went on vacation for two
months, what would you do to solve this
problem? Oftentimes, they know the
answer or they're creative enough to be
able to solve it. Typically, what you're
finding is they might be being just
slightly lazy or more than likely
they've been in a previous environment
where their leader did solve all their
problems because their leader didn't
trust them. And if you start noticing
that they just bring a bunch of problems
to you, encourage them to stop bringing
problems and start bringing solutions.
So if they're constantly asking you how
to solve something, encourage them to
move from asking you how to solve to
being like, "Which of these two or three
solves would you recommend I try?" That
is going to be far better. But then
again, I would recommend that you put it
back on them and say, "Well, which of
the three do you think is going to be
most effective?" And third, give them
autonomy with accountability. Meaning
empower them to make a mistake. If
you're going to ask them, how would you
go about solving it? They present the
idea. You might know that's not going to
work. But if it's not absolutely
missionritical, I would encourage you
let them fail. They will learn so much
more from that than from always getting
it right based on what you say. And the
crazier part, and a lot of people don't
realize this, but they are paying
attention to what you are doing. They're
seeing here that you trust them and you
trust them despite a potentially not
correct or not ideal outcome. When you
do this, you empower them to gain
confidence and continue to solve
problems. And when they realize that
there's not a consequence to them
getting it wrong and that you're just
going to encourage them to go about it
differently next time, they have no
fear. And when you don't have fear, that
is when creativity thrives. Creativity
is not only important for creating
content, it's important for solving
problems. As an example, I once had a
creative director who was technically
incredible, right? A a brilliant mind
an incredible strategist. But I'm gonna
be honest with you, they lacked a lot of
personal skills and ability to read
another person in the moment. And so a
lot of times when we would be filming
with the talent we worked for, this
individual would ask me, "How do I
handle this situation?" And a lot of
times it was in the moment, right? And
so instead of them just like verbally
asking me, they were texting me. And I
started to notice that I was answering
it always. I was solving it for them.
And what I realized was three months
into doing that, they had not improved.
They always listened to me. They acted
on what I said, but they kept asking
questions at the same rate. And so what
did I do? I started saying, "Well, how
would you handle this?" And sometimes
this person would say something that I
knew was going to piss the talent we
were working with off, like that
potentially interrupting the entire
shoot, and maybe we wouldn't actually
get a video that day. short-term bummer
long-term gain. What ended up happening
is he learned from his mistakes and
started to be able to figure out how to
solve the problem on his own to the
point now where he is leading the
initiative for that individual and knows
how to engage with them and handle any
problems that come up very effectively
without texting me. Now, we've
identified that we want to build and
empower these leaders, right? Well, how
do we develop people as a leader? I
believe that teaching is actually an
ultimate hack here. Now, not in maybe
the way that you're thinking. I love
team training, but I don't like to lead
it myself. Not all the time. Of course
I'm going to do team trainings here and
there. Uh it's important to hear from
your leader and to hear straight from
the horse's mouth. But I actually
believe that the best version of this is
when you empower the team to do team
trainings. Okay? There's so many
benefits to this and we're going to go
through many of them. So, why does this
work? Well, I think a lot of us have
probably heard the traditional saying
but it's traditional for a reason. It's
true. You learn a lot by teaching. And
so, giving people on your team the
ability to train others and teach others
allows them the opportunity to learn
more about that, to really ingrain that
learning into their repertoire, into
their utility belt. It teaches mastery.
If you can't actually explain something
you don't fully understand it. You might
be able to do the action. An example is
editors. A very early entry-level editor
who isn't super experienced or
technically proficient if you ask them
why did you cut this video in this
cadence, right? Why did you go 12
frames, 36 frames, 12 frames, 36 frames
as a cadence, in a sequence? I got
really technical there, so please just
ignore it if you don't speak editor
lingo. But if that's the case and you
ask them why they did that, a lot of
beginners and novice editors will say it
felt right. And that's a totally
acceptable answer, but it's not a
technically sound one. An editor who
truly understands would say, I was
training the audience to understand and
expect the cadence that I was going to
edit in because the next scene was going
to be very dramatic and I was going to
break that pattern. And by training the
audience to get used to cuts on that
pattern, when we deviate from the
pattern, it emphasized that moment. That
would be an editor who is very
technically proficient, experienced, and
understands the why behind why they did
the cut. And the magical third thing
that you get here, which is absolutely
incredible, is you reveal hidden
strengths and passions. I can't tell you
how many different times that I'd have
somebody on one of my teams, they would
do a training on something that I had no
idea that they were really proficient in
and were passionate about. You learn all
these interesting things, like people
that love sound design, and all of a
sudden you realize, oh yeah, that's
right. All your edits are really good
with sound design. Or you discover that
somebody's really passionate about
storytelling, and you realize, huh, now
that they think about it, all of your
videos actually do follow a very, very
specific and strategic storytelling
framework. Holy And then you get
to spread that information to the rest
of the team. And what happens is they
start to develop their brand within the
team. And so if somebody does a
presentation on storytelling, for
example, and George, another editor, has
a question about it, they're going to go
to that person. And so what that does is
increase efficiency. Rather than sitting
and trying to solve a problem on your
own, you know who on the team is the
subject matter expert to go to to solve
the problem with. Now, how do you
actually implement this? Well, I would
recommend that you conduct a weekly
training. Rotate between the different
members of your team on who leads the
training weekly. I also recommend
setting up what is called like a
mentorship loop. This is where you take
somebody that is more senior on the team
and you pair them with a more junior
level individual. This doesn't mean uh
seniority as far as tenure, but as far
as skill set. So maybe you have a
videographer that's been on the team for
a year and then you hire a brand new
videographer who is far more technically
proficient. I would recommend pairing
them together. The cool byproduct of
that is the new videographer, she can
help train him on technical
proficiencies and he can help train her
on proficiencies on how to operate
within the organization and how
processes work. You get a win-win on
both sides. Now, oftentimes when you're
hiring an employee, we're humans, so
we're selfish. We're thinking about
what's in it for us. What are we trying
to get out of this person? How can we
maximize the returns from this human?
But what I would recommend is gain
understanding on what their long-term
career goals are and start to line up
opportunities that you give them with
those long-term goals. If they want to
be in a place of leadership or they want
to hold an executive role and they're an
editor right now, well, something that
would be very good for you to do is give
them those training opportunities so
they can gain the skill of communication
and presenting. Often times, especially
with creative teams, there's this like
myth out there that, oh, creatives don't
want to talk to anybody. they just want
to be locked in a room and d and I
believe that that is true but my belief
is the why behind that is because
they've been trained they've been told
that's how they are they work for an
organization and the organization never
gives them the opportunity to
communicate with clients or with the
whole team they never give them
presenting opportunities because they
say well creatives don't like to do that
so we're not going to give them the
opportunity whatever their desired
outcome is for their career it is your
job if you want to hold on to them for a
long time to make sure that you give
them opportunities to grow towards that.
If you have somebody on your team that
has expressed what they want to
accomplish and what you are doing and
the opportunities you're providing them
are actually going in the opposite
direction, what you're going to have is
somebody who becomes very dissatisfied
with their role and will want to leave
at any opportunity they have. Stop being
like most leaders and start knowing what
your people what your team wants. This
is why creative teams lose great people.
It's usually not because of like the
work output and stuff. It's because they
no longer see themselves growing towards
where they want to be. In fact, often
times they see themselves growing away
from where they're wanting to be. And
that is the exact opposite of what a
human is going to prefer and choose to
do because ultimately, like I said at
the top, we are all selfish and we want
to accomplish what we want to
accomplish. Make sure you align the work
and opportunities you give your team
with what they want to accomplish. So, I
recommend doing this by conducting
one-on ones. And here are a couple of
great questions that I love to ask
during a one-on-one. Question number
one, very, very basic and obvious, but
most of you don't ask it. What's your
long-term career goal? Shocker. If you
find that out, the amazing thing is you
can give them opportunities that move
them towards that that also serve the
company. Where do you see yourself after
this? Do you see yourself at another
company? Do you see yourself starting
another company? Do you want to jump to
a different industry? Are you wanting to
experiment with different roles? What is
it that you're wanting to accomplish
directly after this? You've already
asked what their long-term career goal
is, but between then and now, what do
you see? And third, what skills do you
want to develop? Is there anything that
you've been interested in? Right? If
they're a video editor, but they're
really passionate about motion graphics
how cool would it be to be able to give
them more opportunities? Maybe you're
not able to make them a full-time motion
designer because that's not what's
required on your team for the content
you're producing. But maybe what you can
do is say, "Well, I mean, it would be
cool if we made our lower thirds a
little bit more fancy and we did some
cool transitions and maybe we got a
little bit crazier with how we animate
text." Okay, cool. You're giving them an
opportunity to hone in on the skill that
they care about most and where they're
wanting to go. And then what you're
going to get as a byproduct of that is
them sticking around a lot longer. So
the goal here is ultra simple. Make sure
you align their growth with what they're
doing daily. If they feel like they're
just checking boxes and doing tasks
they will eventually check the out.
A really good example of this is I had
somebody who was at a manager level on
one of my teams that really expressed in
the opening like literally in the
interview process expressed that they
eventually wanted to be a CEO and they
wanted to uh have a pretty large
organization that they ran and at this
point they were at a manager level and
so what did I do? I started to give them
more opportunities to oversee the team
or a section of the team entirely. So
not just a manager level, but I gave
them a lot of the responsibilities that
I had without necessarily giving them a
director title right away. One, just to
prove that they can do it and make sure
that we were putting them in the right
spot, but I wanted to give them the
opportunity to start to hone in on
skills that were necessary and more
importantly to be able to identify
deficiencies they had that they needed
to work on to eventually get to the
point where they would be a CEO. Now
your jackof alltrades, your generalists
or your specialists who are willing to
generalize, that's going to work in the
early days. And it's actually not only
going to work, it's necessary. You can't
hire specialists entirely from day one
unless you know, you just got unlimited
money and really deep pockets. But even
then, I wouldn't advise doing that. But
eventually, you get to a point where
specialists are the way that you're
going to actually drive real results
right? We talked in the content section
about specializing content to specific
platforms. We talked about how in the
beginning you make content like you
might make a short and then you
distribute that on all the different
platforms. YouTube shorts, Instagram
reels, Tik Tok, Facebook reels, LinkedIn
video tab. But the best case version of
this is you take that same asset, that
same raw footage and re-edit it, remake
it contextual to each platform
specialization. Well, the same thing is
going to happen with your team. In order
to make that content special to the
platform, you're going to need the
individual to specialize in that
platform. Here's why this matters. When
you move from the generalist workflow to
a specialist workflow, you get
individuals who execute at much higher
levels. They gain massive efficiency by
doing the same thing or relatively same
thing over and over and over rather than
hat jumping. They really iron out all
the kinks, all the weird inefficiencies.
They develop beautiful workflows on this
because they're doing it all day every
day. Also, this leads to mastery, which
reduces the amount of revisions and back
and forth that you have to have with
your team. You would not believe how
effective it is and efficient it is if
you can eliminate two rounds of
revisions across all your editors on
your team. Sure, in a week that was
nice, but add up all that time over a
year and you're saving weeks of your
time. The benefit for the individual is
that specialists have way more long-term
career value. They are able to earn far
more throughout their career because
they are a specialist. Companies will
pay far more for that than somebody who
is decent or proficient at everything.
So, by you investing in them as a
specialist, you know, the reality is is
unfortunately there's all these people
that we love that we have on our team
and we want them forever, but they're
not going to stay with you forever. The
the nature of a career and of a job is
that there is an expiration date most of
the time. It is my goal if you join my
team, I want to set you the up so
that when you go to the next spot, you
are 10 times better than you could have
ever imagined. And the way you do that
is you promote specialization. they will
typically be far happier and earn way
more throughout their career. Here's an
example of this, and this is pretty
typical that I find in creatives, but
specifically short form editors for
whatever reason. Trevor on my team, I
hired him about three three and a half
years ago now. And I remember we brought
him on as a short form editor. about I'm
probably going to get this wrong, but
let's call it 9 to 12 months in, he
started getting to the point where he
had mastered how we do short form and
was absolutely crushing it and started
noticing the editors that were working
on long form content and how sexy that
looked and how interesting and shiny
that was. And around 14 to 16 months in
he started vocalizing to me how he was
considering wanting to move from being a
short form editor to a long form editor.
Now, a little bit of context for you is
at this point, we had reached a serious
level of mastery to where he was the
go-to guy on the team for shorts. In
fact, so much so that every other short
form editor whenever they ran into an
issue would go to Trevor to help solve
the problem. And so what I proposed to
Trevor is two different paths. I said
"Dude, like you're an A player. You're a
gangster. I want to keep you around and
happy. So I'll move you over to long
form if that's what you want." Now, it
won't happen overnight because we are a
business and we have needs, but we can
transition you if that's what you want.
The way this will work is if you move
over to long form, you're going to go to
the bottom of the totem pole. You're
going to the very bottom of the ladder.
Okay? Like there's already some serious
gangsters over there and you're not as
experienced in it. So, you're going to
be starting from zero. Now, on the flip
side, you could continue down this
editing short form path. Right now
you're the top dog. And I see very soon
in your future you managing all of the
short form editors. not only being the
person that they come to with their
problems and helping them solve and the
one who always ends up having the most
viewed clips, but you actually manage
them. Now, a little bit more additional
context. This was young as
He was 22 when we were having this
conversation. A 22-year-old managing
editors that were like six, seven years
older than him potentially. This was a
crazy crossroads for him. And I told
him, I said, I believe that if you
specialize, you will go into a place of
leadership that there's not a world
where you'll get there if you go over to
YouTube. That will take years for you to
establish here. We're already 2 months
out from this. And if you go up to that
level, then eventually if you want to do
a lateral move over to long form, you
move over there in a totally different
position. And so you're not starting
from zero. You're starting from a place
of leadership. it's a completely
different position for you to take. And
so he chose to stick with short form.
Now, we gave him some long form edits
here and there because he's a creative
guy and he wanted to do it to the best
of my ability. Whenever somebody on my
team vocalizes an interest or something
they're passionate about and want to do
I want to do my best to give them that
opportunity. That's just how I like to
roll. But we focused on short form. And
guess what? He not only was promoted to
senior editor, he was then promoted to
lead editor. So he was promoted the most
out of anybody on the team and he was
managing three different editors at the
age of 22 and 23. It was absurd.
Okay, he only got that because he chose
to specialize. And now we're at a point
in his career where he is starting to
expand and be more of a generalist
again. And so the way that this will
most likely work is he'll have a couple
of years or a season of time where he
does more activities and then he'll
focus again and he'll pick probably one
lane or two that he goes more narrow and
gains more mastery on. It's very similar
if you notice to the accordion framework
or method that I use for content, but
you can do the same thing with your
career. Another thing that I would
highly encourage you to do is not only
utilize your team members to educate and
train each other, but invest in
strategic education opportunities for
your team. For example, if there is a
workshop on YouTube retention editing
that you can pay for with somebody who
you know worked really closely with Mr.
Beast, for example, I would highly
recommend that you invest in that. And
then what you do is instead of you
taking that course, you assign one or
two of your team members to do it.
Here's the pro tip. Don't just have them
go and attend and consume the workshop
or the course. Have them then turn it
into a team training that they present
to the rest of the team. Again, we've
already gone over this helps them retain
the information far more, helps them
develop mastery, and then they're able
to share all of those insights and
information with the rest of the team
rather than hogging it all for
themselves. So, we've talked about doing
regular check-ins, but what does that
look like? Well, it looks like running
effective one-on- ones. I believe that
if you only check in when something's
going wrong, you've already lost.
Consistent, structured feedback is what
keeps people from checking out. It's
what keeps people engaged and feeling
like this is an area where I'm growing
and my leadership cares about me and
cares that I'm actually developing and
growing rather than just staying
stagnant and letting me rot. In
order to do this, you need to run
effective 101 ones. So, here is how I
recommend you go about running effective
one-on- ones. Number one, talk about the
workload and blockers. How's your
workload look right now? What's slowing
you down? Do you need any extra
resources or support? Is there anything
currently getting in the way of you
accomplishing your job? Can I bulldoze
through any roadblocks to make your job
easier? Revisit their long-term goals.
You're crushing this thing. How do we
set you up for the next step? What is it
that you've been wanting to learn but
haven't had the time to invest in? Are
there any interests that line up with
your long-term goals that we're not
currently leveraging right now that
we're not giving you opportunities to
gain skill in that maybe we can
implement that would be effective for
our content? I had a content strategist
who was unbelievably good at running Tik
Tok, ideulating, and creating a lot of
engagement on that platform. They had
expressed interest in being a creative
director. And so I started giving them
opportunities to begin developing bigger
campaigns and presenting those
campaigns. Not just developing them, but
presenting them to myself and to the
talent that we were filming with. The
reason why this happened though was in
our regular one-on- ones, I was asking
them, "Well, okay, you've come in
you're killing it as a strategist here.
You own this platform. You've told me
you want to be a creative director.
Right now, none of what you're doing is
really lading up to that. you're very
much an individual contributor here. And
so what we did is in our 101, we
developed a plan of how they were going
to start taking on bigger tasks that
involved more people. So when you're
developing a campaign and pitching a
campaign, you're not thinking about just
your sole contribution, you're thinking
about how the entire team feeds into
that campaign because it was a
multiplatform approach. And in doing so
what we allow for is not only for them
to gain the skills of thinking
strategically of how to involve other
people, but how to persuade other people
to get involved and how to think about
workflow and process, ultimately lading
up to their long-term goal and vision of
being a creative director. None of this
would have happened if we didn't
actually do regular check-ins to see
are they actually feeling like they're
moving closer to their desired outcome?
and am I following what I preach and
actually giving them opportunities to be
able to hone in those skills. So, here
are the final takeaways on this section.
Developing a team that grows with you.
Number one, push ownership down. If
you're making every decision, you don't
have a team. You have a bunch of
assistants. Let them start to own the
process and solve their problems. Number
two, make leadership a habit. Teaching
and leading trainings should be part of
the job, not your job, their jobs. Okay?
Typically, this is an afterthought. You
want to make this a priority. Number
three, tie their growth to the company's
growth. Let them see how what they're
doing contributes to the overall growth
of the company and the team. Especially
with content teams, a lot of times
they're like the weirdos in the cage in
the corner. It's like, don't feed the
crazy creatives, right? No, you want to
show them how what they're doing is
leading to the revenue and profitability
that your organization has. Number four
go deep, not wide. As soon as you can
promote specialization. This is
beneficial for you and your team as well
as them, the individual. This makes them
far more valuable to any future
employer. And number five, none of this
is going to happen. You're not going to
be able to measure progress if you don't
do structured check-ins. So have the
one-on ones. Give them feedback. Ask
them for feedback on how you're doing as
a leader. If you choose not to make time
for feedback, you'll eventually have to
make time for hiring. If you create a
culture of ownership, of growth, and
something where they know where they're
headed, and they actually feel like the
opportunities they're getting are lining
up with their career goals, you're not
just going to have a team of employees.
You're going to have a team that wants
to build and can build with you. All
right, the final section on building
your team is building a strong team
culture. This is so important. I
will not be able to emphasize it enough
but I'm going to do my best. I'll tell
you this, a good team culture is not
built by accident. A lot of team
cultures are built by accident, but a
good one is not. It's shaped by
intentional decisions that you make
every day through leadership, actions
and how you communicate with the team.
And if you do it right, it's not just a
buzzword that everyone likes to
talk about on Instagram to sound like a
thought leader. It actually becomes the
operating system of how your team works
and how you make decisions. This is how
you grow. In building this strong
culture, you need to define and then
once you've defined, you need to
reinforce the core values. A strong
culture starts with clear core values
that guide your hiring, your decision-m
and your day-to-day behavior. These are
not just words up on a wall or
that exist on your website. These are
literally what you live by and how you
decide what you will and will not do.
So, here's how to reinforce your core
values once you have established them.
Make sure you hire based on alignment
with those core values, not just
alignment on skill set. Again, like we
said earlier, skills can be trained.
Values very, very hard to change. Number
two, recognize and reward actions that
reflect company values. One of the best
ways to do this is to publicly celebrate
team members who are actively upholding
the values that you've defined as a
company. And this can look like a
message in in Slack, shouting somebody
out in front of the whole team. This can
look like during a full team meetup
recognizing them and giving them a
gift card or an award. There's
so many different ways to do this, but
we all know the feeling when you are
publicly recognized for something that
you did well. It feels good and
it makes you want to do more of it. And
number three, don't be the
leader that says all this and does
completely different. Those are the
worst. They breed no trust and everyone
eventually wants to leave that team
because they know that they are part of
horseshit. That's just the reality. And
there's a lot of these leaders out
there. The majority of people that lead
a company preach these core values but
don't actually uphold them themselves.
Lead by example. I remember a really
good story actually is um back in my uh
church days, I was on a worship team.
The worship team is like the band that
plays the music before the sermon
happens. And I remember the youth pastor
said something so powerful to me and it
stuck and it it's how I've thought of
myself in any leadership role to date.
Caleb, when you are up on stage playing
bass in the worship team, everyone in
the youth group is looking at you as an
example. And whatever you do, they're
going to do 10 times. And how I apply
that to leadership is if I am slow to
respond, they're going to be slower to
respond. If I show up late to meetings
they're going to show up really late to
meetings. If we're a remote work
environment and I show up on calls all
the time in my PJs, guess what they're
going to do? Show up in their PJs. And
maybe that's fine in your company
culture, but maybe it's not. Whatever
you do, they're going to do times 10.
Lead by example. If you have a team that
is operating in a way that you do not
like, take a look at yourself and how
you're operating as the first point.
More than likely, you are leading them
by example in the wrong way. And just
because you're the leader doesn't mean
that you can hold yourself to a
different standard. If anything, you
need to be the one that holds the
standard and sets it and maintains that
bar as high as possible. So, for
example, maybe contrary to some of the
like, you know, hardcore examples I've
been using here, Patagonia has a really
beautiful team culture. They prioritize
environmental responsibility, integrity
and work life balance. And guess what?
They actually do it. So, here's
how they reinforce those core values.
They hire for alignment, right? They
prioritize candidates who are passionate
about sustainability and outdoor
activism. That's the DNA of the company
and the brand. And so they want to make
sure that the people that work on it
also are in alignment with those values.
Number two is they recognize and reward
employees. Employees who contribute to
the environmental causes or develop
innovative solutions for sustainability
are actually publicly celebrated and
even receive grants to further their
initiatives whether it's within or
outside of the organization. And for
leading by example, their founder sets
the standard by literally running the
company with the same principles that he
lives by. Giving 1% of sales to the
planet. He even closes the office on
powder days to give employees the
opportunity to go serve or go skiing.
And he treats his work like it's a
mission, not just an activity that he's
doing to get a paycheck. Now, the next
point here is to be transparent about
decisions. You're never going to have a
scenario where everyone agrees with
every decision that you make. That is
okay. But what I would recommend is
trying your very best to provide them
the understanding of why you made the
decision. The quickest way that leaders
lose trust is keeping their team in the
dark when there's a lot of changes
occurring. So, here's what transparency
actually looks like in leadership. If a
project gets canled, especially last
minute, explain why and how it impacts
the bigger picture. I remember one time
having an editor who had been working 13
hours a day on a project for probably 5
or 6 days straight. Huge edit. She had
put so much effort into it. It was an
incredible piece. But the person we were
editing it for didn't like it. But it
sucked for this editor. And instead of
me just cancing the upload and not
giving them the why, I explain to them
how we want to create a an environment
for the talent we're working with where
they trust us. And the way that we earn
that trust is if there is a piece of
content that they don't like and they
don't want to be put out, we abide by
that. We honor that. If we do that, they
are going to feel more comfortable
opening up and revealing more and being
more transparent and vulnerable with
their emotions in future content because
they know if they don't like it, it's
not going to go out. But in that
scenario, rather than just leaving her
in the dark and being like, "Hey, I know
you spent 6 days, 13 hours a day working
on this and now last minute I'm coming
in and cutting this." I explained the
why of why we were cutting it and why
this impacts future content and how
it'll make our team more effective
moving forward. Number two is own your
mistakes. Man, if I could say this one
like 20 times in a row, I would. I can't
tell you how many times that I've had
leaders in my life that make a mistake
and just brush it off or acknowledge it
as it's like, "Oh, well, that was part
of the plan. That was intentional. We
meant to do that all along." Everyone
sees through your They already
know that you weren't intentionally
trying to make that mistake. That was
not part of the plan. Don't around
and try and make yourself posture
yourself to be smarter than you are.
Just to own it when you're wrong. The
amount of times that you're going to
gain respect from people when you do
that is zero. When you actually own your
mistake and you admit it to the team
the amount of respect you gain is
infinite. It's unmeasurable. I am not in
any way perfect. Very much flawed. But I
really always try to do my best. When I
something up, even when it's small
I immediately try to own it with the
team. I try to be the first person to
call it out because we've all been in
the scenario where somebody messes
something up and you're on a group call
and you're all kind of like vaguely
hinting at what happened, but not I want
to be the person that immediately says
"No, I this up. I can't believe I
did it. It caused all these problems.
Here's how we're going to move forward."
And lastly, I highly recommend
communicate pivots as soon as you can.
Don't wait until the last minute. A lot
of leaders, I think, procrastinate on
this conversation because they're afraid
of how the team is going to respond. If
you have to make some big pivot in how
the team is going to operate, in output
in process, in cadence, whatever, it's a
freaky thing. Like, humans get used to
it. We're creatures of habit, right? And
so, when you come in to the team and
say, "We're going to do things
completely differently." It sucks. Do it
immediately. The sooner that you
do it, the more time you give your team
to be able to digest this and accept the
fact that they're going to have five
times the amount of videos needing to go
out per week rather than telling them
the week before that you're going to do
it. Ultimately, the theme you're
noticing here is transparency. Be more
transparent with your team. Share more
with them. The more that you trust them
the more that they will return the favor
and trust you. Another great thing that
you can do as a leader is pay attention
to what your team cares about. If
somebody on your team mentions the fact
that they love Legos, maybe you
take note of that and on their birthday
you send them the Millennium Falcon uh
Lego set, right? Like something absurd
like that that shows that like you care
about them outside of work and you pay
attention to what they care about and
are passionate about beyond just
editing. For example, another thing that
I love to do that I think is very
contrary to the majority of leaders is
if one of my team members mentions to me
that they're sick, rather than being
skeptical and not believing them and
assuming that they're just trying to
you know, cash in the day, take the day
off, I actually like to go a really far.
I like to send them soup and bread or a
pack of juices from like Prest or
something of that nature. I want to show
them that I care about them because I
do. It's not just an act. It's actually
just taking what is in here in my heart
and putting it external. And this is
amazing because if they're truly sick
cool. You're helping them get better.
You show that they care and you give
them the freedom to be able to take the
day to relax and rest rather than being
anxious the whole time. And on the flip
side, if they are that very unique
individual that's lying, they're going
to feel really guilty about it
and probably not want to do it the next
time. And so either way, you win. And
lastly, I believe that you inspire
loyalty in your team by providing them
opportunities to grow. We're humans.
We're selfish. We want to look out for
our self-interest and what we get out of
it. And that's okay. So, make sure that
on your team, you provide individuals
the ability to scratch their selfish
itch and grow. Ultimately, the best
teams aren't just efficient, they're
invested in the mission. And this only
happens when people see a future for
themselves within the organization. And
they only see a future for themselves
within the organization if they see
continual growth. So here are three
different ways that you can help build a
culture of growth. Like I've previously
said, but I'm going to emphasize it
right now. Make sure to tie what
individuals are doing to how the company
is growing. Make sure every single team
member sees how their individual
contributions lead to the company's
growth. Number two, check in regularly
on their career goals and aspirations.
Ensure that they are actually growing.
We talked about that earlier, but what's
amazing about doing that is the
byproduct is they are loyal as to
you if you actually genuinely care. Why
would they want to leave? Why would they
leave somebody who is experienced
further in their career, understands a
lot of the landmines they're going to
have to navigate through their career
and that actually cares about their
growth, and wants to see them reach
their full potential and their goals.
Nobody's going to leave that. And
thirdly, we haven't really touched on
this. Give people stretch opportunities.
Push them. Make them uncomfortable. Give
them opportunities that they would not
imagine on their own that they could
accomplish. What this does is one, it
gives them opportunity to grow. Cool.
Amazing. But it also shows them that you
trust them. Trust begets trust. When you
show your team that you trust them, they
will show you in return trust to you.
Like I've said, I try to ask every new
hire on any team that I'm running, what
do you want to accomplish in your
career? What is your career goal? And
this isn't just blowing smoke. It's
literally how we tailor projects and
opportunities for the individual working
on the team. This accelerates their
growth, accelerates their loyalty, and
it makes them want to contribute more
and help other people on the team
realize their goals as well. One element
of building a strong team culture is
building an effective culture. Typically
on creative teams, you have a lot of
individuals that are individual
contributors. They're makers. And often
times in organizations, those makers get
because people set up random
meetings throughout the day. For a lot
of individuals, a meeting is no big
deal. You hop on and then you got the
next meeting. Maybe you have a 30-minute
gap. Okay, cool. I'll do some like
random little assa tasks, send some
emails, whatever. If you're a creator
you're a maker, that ruins everything
because your whole goal is to get into
the flow state. And if you get into the
flow state and you're editing and time
is nothing, it's non-existent and you're
just killing it. And then all of a
sudden, ding, that Google calendar
notification says meeting in 10 minutes.
Well, boom, done. It's over. Then you
hop onto the call. Amazing. Awesome.
Call happens. And then you try and get
back in the edit. It's going to take you
30 to 45, maybe even upwards of an hour
to get back into that same state that
you were in before. And so what I
recommend you do for your team culture
is implement what Paul Graham created
which is the maker manager schedule. And
basically what it is is it identifies
that there are two different types of
individuals within an org. You have
makers and managers. Managers are
typically people that are managing teams
and they get done by having
meetings. Meetings actually are
literally integral to their role. If
they don't have meetings, they're not
getting anything done. On the flip side
a
maker, meetings are their enemy. All the
editors and creatives watching this are
like nodding their heads. Their
heads are going to roll off their neck
right now. They're like, "Yeah, meetings
suck. Half the time I don't even
contribute. I don't even get information
that is necessary other than for 5
minutes of the call." And then the other
25 minutes was completely unnecessary.
The issue is there's no problem with
either. Neither one is right or wrong.
The problem is when either one tries to
function within the other one's setup.
Okay? So when a maker gets pulled into a
manager schedule or when a manager gets
pulled into a maker schedule. Now
typically within organizations like I
said you have both. It's not like you
have a team only of makers or only of
managers. Neither would be possible. So
what I recommend doing is creating maker
manager schedule. Now, the way that I
typically like to operate, and you can
mold this to whatever works best for you
and your team, but the way that I
operate is the first half of the day is
your maker time. So, for me, this looks
like usually 7:00 a.m. to 12:00 p.m. I'm
in maker mode. This is when I am working
on drafting things like this, or maybe
I'm writing a script for a future video
or I'm reviewing a script for a client
and giving them notes on how they could
improve it. That is my maker time. And I
do my best to not interrupt anybody on
my team and pull them into a meeting
during maker time. That is reserved.
That is holy and sacred time for them to
do their thing. Now, you do need some
manager time. Meetings, unfortunately
have to occur. I say unfortunately cuz I
think now I'm in a season where I'm a
little bit more in a a maker uh mode
than manager as much, but they're
important and they have to occur. So
typically the way I run my schedule is
12 to 5 is my manager time. This is
where I try to schedule all my meetings.
Now, do I hold to this perfectly? No.
One of our partners is in the UK and so
because of that time difference, there's
one day a week where I have a meeting at
8:00 a.m. But if you are intentional and
you create this system, you empower the
team to be able to follow that. You
empower your editors, your designers
your strategists to be able to actually
have five, six, seven hours of
uninterrupted flow work. It's incredible
the level of efficiency that you get.
Also, the team loves it. They
they prefer it so much. And typically
what you'll find is they actually end up
pushing you towards making one day a
week an entire maker day. And what I
like to do is I usually have Wednesdays
be that day. So Monday would be a
meeting day or a manager day and I would
stack as many calls as I could
on that day to try and have as few the
rest of the week cuz once you're in that
mode, you might as well just like suffer
entirely. But then on Tuesday, I would
operate in the morning as my maker time.
And then usually the back half, like 2
to 5 would be manager time. Wednesdays
I'd block entirely for maker time. And
then Thursday would follow and Friday
would follow the same exact schedule as
Tuesday. There's probably an icon that's
popped up that breaks this down. We have
a little playbook for you on this
that'll walk you through how to build
your maker and manager schedule. I can't
emphasize the importance of this enough.
You will gain so much efficiency and
your team will be much happier with
their work if you operate this way. So
we've talked a lot about hiring
onboarding, and culture. Right now, one
thing that we haven't discussed or
touched on yet is the great debate that
has basically started to take place in
society since 2020. And that is remote
work versus inerson or hybrid. And I
think there are a lot of benefits and
detractors to all three. And so what I
want to do is walk through a couple of
different factors that you're going to
be thinking about when deciding or
determining whether or not you're going
to be a remote work uh team, a hybrid
team, or an in-person team. And so we're
going to walk through these different
factors, and I'm going to give you just
a couple of points on it. Again, this is
a sheet that you can download. I think
this will be very useful for you to use.
This is an important thing to get right.
And when I say get right, I'm actually
going to explain that a little bit more.
It's not that there is a right or wrong
way. There's not. All of them work. All
of them have downsides to it. The key is
to make sure that you are very
intentional about how you go about doing
this. The way you build culture remotely
is far different than in person. You
have to be a lot more intentional and
thoughtful remotely because as we all
know, there's amazing moments in person
when you're just walking through the
office and you happen to pass by that
employee and you just randomly embark on
a 20-minute conversation where you learn
a lot about them, right? You're able to
pour into them, help answer or solve a
problem they are encountering. That
doesn't really happen as much by
accident remotely. It's not like you're
just like walking through the Zoom rooms
and happen to stumble upon someone. Like
that's not how it works. And so you have
to be more intentional with how you set
up meetings, check-ins, etc. So factor
number one is flexibility. Okay? And for
remote work, the flexibility is
unbelievably high, right? Employees can
work from anywhere. They're adaptable
with their schedules. It allows the
employee to be very flexible. This is
viewed, in my opinion, as a benefit. By
doing this, you actually in some
instances can pay lower than typical
market rates because this is a huge
benefit for some individuals. There's a
lot of people out there that are parents
that maybe have young ones and they want
to be able to be home around their kids.
It doesn't mean that they're not
working. It just means that if their
kid, you know, starts puking or
something like that, they can actually
take care of it, right? It also cuts
down on commute costs for them. There's
a whole lot of benefits that play out
for the employee and the company. Now
for inperson, the flexibility is pretty
low. Let's be real. These are typically
fixed hours and a required location that
you are working at. Now, there's a lot
of benefits to this, as we'll see. And
now that we live in a world where a lot
of people have become accustomed to
remote work, this is something that a
lot of different teams are finding
difficult. Now, hybrid is a little bit
of a medium here. Uh, and that's kind of
what you're going to find is hybrid for
all of these is kind of like a happy
medium between both. This is a mix of
remote work and office work. This is far
more flexible, but provides enough
structure that maybe the company might
feel a little bit more comfortable with
that cadence. A lot of individuals that
run companies have this fear that if
people are fully remote, how do I know
that they're actually working, right?
And so the hybrid model allows you to be
able to see them in action maybe two or
three times a week, but then maybe
they're the type of employee that gets a
lot more work done at home. Okay? And so
the flexibility here is medium or
moderate and I think is probably more
realistic for most organizations and
individuals than an all or nothing
approach. The next factor that we're
looking at is collaboration. Remote work
requires strong digital communication
tools, potential for time zone
challenges as well. So you need to make
sure that your tech stack and your
standard operating procedure for
communication is very clearly
articulated to the team. If you expect
people to be messaging back and forth
constantly all day long in Slack, you
need to make sure that they know that.
If you require that people hop on Zoom
calls, like that needs to be very clear.
The amount of collaboration that happens
by accident in a remote environment is
very minimal. Every once in a while, you
get blessed with that that moment where
you're on a Zoom call talking about one
thing and then it changes and evolves
into a big project or whatever, but for
the most part, you don't get those happy
accidents. Now, for collaboration in
person, this is far easier. Uh, in my
opinion, there's a lot of real-time
collaboration that occurs. If we're
talking about a creative director giving
notes to an editor, it's so much
different providing notes on frame.io
and and giving a couple of notes here
and there versus sitting down with the
editor and being like, "What if we did
this?" And then the editor chimes in on
that. And they feed each other and they
ladder up to a way better idea than
probably what they would have landed on
using just a Frame or some sort of
digital service like that. Now, don't
get me wrong, we use Frame. I love
Frame. I use it with all of our
partners. I've used it for years and I
think it's a very effective tool and
better than 99% of alternatives if
you're not in person. But there is a
beauty of having the team working
together on the ground in person. Being
able to real time go back and forth on
potential solves and solutions. Again
what you'll notice with hybrid is this
is a balanced approach. depending on how
many days you have this individual
coming into the office is going to be
the amount of time that they get those
happy accidents, those random
occurrences where collaboration takes
place that was not planned. But it does
also give them the ability to be a
little bit more focused at home and have
less distraction. Collaboration can be a
big benefit, but it can also be a
detractor of productivity, which brings
us to the next factor, which is
productivity. Now productivity for uh at
home or remote work varies. This is very
dependent on the individual. I would say
when I look at the teams that I've ran
half of the people fall into the camp of
they are highly effective at home. They
have a lot of agency. They know how to
own their own and they're mature
enough to be able to manage their time
effectively and not fall into the trap
of putting on Netflix and getting into
their PJs or, you know, taking 2 hours
out of the middle of their day to cook a
crazy lunch or some I know those
are a lot of the fears that a lot of
CEOs and founders have uh for remote
workers. Now, productivity for in-person
work, I actually believe it's the exact
same answer. So, it varies depending on
the individual. Some people thrive in an
environment where they are away from
their home and they know, "I'm in the
office. This is my working time."
However, there are a lot of individuals
that have the gift of gab and they love
to talk and they get really chatty when
they're around their co-workers. And
actually, I fall into this category. I
personally get a lot more work done when
I work from home and do a deep work
session versus trying to do the same
deep work in an office. even if I have
my own cubicle or my own
office, you know, the roles that I've
had over the years tend to be roles
where a lot of people want my input on
things. And so I remember like Vayner
Media for example, loved the work
environment there. It was super cool. It
was an open floor plan and everything
but the downside to it, like the benefit
was like I could turn over to Dkirk or
to Drock or anybody on the team and be
like, "Hey, do you want to come check
this out? Let's jam on it." The downside
was when I was deep in an edit, anybody
could do that to me and they could just
tap my shoulder whenever and there's no
like do not disturb, you know, mode on
when you're in person. And so I actually
find that half of the individuals that
I've worked with are not very effective
in office. They don't have enough
discipline to not engage in random
conversations here and there. And one
thing I'll say is even if they are
ideulating on a piece of content or
they're working on it, sometimes that's
beneficial, but sometimes that's not
what the priority is right now. If they
have an edit that's due tomorrow and
they're sitting there talking with the
team about a video we're going to film
in two weeks, that's not the best use of
their time. Okay? And so again, I think
this varies and depends on the
individual. So that's why again, I like
a hybrid approach here because you can
actually build a team where you reverse
engineer the individual. Maybe some
people need three days, four days
working from home and only come into the
office one or two days a week, while
others maybe it's like, no, they need to
be in five days a week. And you mutually
agree upon that because they're
self-aware and know, yeah, I don't I
don't do a good job at home. Like I end
up just like around, turning the
TV on or cleaning my house or whatever.
I do a lot of home activities when I'm
at home. So ultimately, I think
especially on the productivity side, you
need to reverse engineer the individual.
Now I understand there are some of you
that are in bigger organizations and
you're about to build a creative team
and they have their way of operating and
you don't have the ability to be
flexible there then okay cool like
borrow my life philosophy which is
whatever you are given you will turn to
your advantage okay so if you do need to
be in person 24/7 okay cool make it your
advantage you know organize a morning
breakfast once a week where you and the
team have pancakes and coffee and you
jam on different things you've observed
online that maybe could apply to the
content you're making or whatever. Or if
you have to be remote and you can't be
in person, okay, cool. Maybe what you do
is you create a happy hour on Fridays or
Thursdays. Not Fridays, cuz nobody wants
to do a happy hour on Friday
with their co-workers. They want to go
out with their homies. But on Thursday
maybe you end the day with like an hour
session where you all have cocktails or
you know, you drink sodas, whatever the
deal is, kombucha if you're in
Bellingham, Washington, uh or Portland
Oregon. And like maybe you do that and
you all jam and maybe sometimes you're
talking about work stuff, maybe
sometimes you're just talking about
life. I think that you can always try to
take the benefits from the opposite
operation. So if you're in person, you
can take the benefits from remote or if
you're remote, you can try and take the
benefits from in person and replicate
them in your own way. Now again, this is
another situation where hybrid is the
best move in my opinion. That's what I
like to run. The next factor we're going
to take into account here is cost
right? I mean, ultimately, we got
limited budgets and and some of us have
more limited budgets than others. And
so, this is a a factor that I think is
probably top of mind for a lot of
individuals. And when it comes to remote
work, this is probably the most cost
effective. Okay? You save on office
space. You save on like the employees
save on commuting expenses. You don't
have to have relocation costs if you're
a fully remote operation. And you know
maybe you, the founder, are based in New
York City. You can hire somebody in
Florida and California, and Kansas
wherever, and they're not going to have
to move to New York City, and so you
don't have to pay an egregious
relocation package. Okay? So, you save a
lot of cost there. Now, for the office
in person, this is the highest cost
option here. you're going to have to pay
for an office, whether you're buying it
outright or you're renting. That's going
to be a pretty high overhead every
month. You also have utilities. And then
typically nowadays, I mean, I think this
is a great thing, but tougher for small
businesses, you know, with the rise of
Facebook Google Amazon Apple all
these cool in-person offices. Everyone's
aware that like companies can provide
cereal and and fruit and coffee and all
these, you know, kombucha, beer on tap
cold brew, all of this And so more
and more employees are starting to
expect some perks for being in the
office, okay? Like at the very least
granola bars and, you know, sodas or
something like that in the fridge. And
so you incur not only the cost of your
rent or your mortgage, you have
utilities and you have the cost of some
perks that you're going to probably need
to provide. Now, in the beginning, is
this absolutely necessary? No. Of
course, there's going to be people that
argue in the comments about like, you
know, people have gotten soft. They need
doesn't matter. It's more expensive to
be in person for sure. Hybrid's
funny on cost. It's actually, I think
the maybe only or one of the only
scenarios where hybrid is a very bad
option cuz you kind of get
right? You're paying for an office. You
incur the cost of having this space. And
if it's hybrid, you need to have space
available for the remote workers to come
in, but they're not in all the time. So
you're paying for space that's not
getting used all the time. So, you have
free empty space that you're not
monetizing. That kind of sucks. This is
the detractor in my opinion to the
hybrid model, which I have been very
clearly in favor of up until this point.
So, if cost is your major factor, it's
your number one factor, then hybrid
might not be for you right now. That
might be something that you can aspire
to. But maybe if cost is your number one
priority, you're probably going to want
to go remote. Now, the next factor that
we're looking at is talent pool. What
individuals do you have access to? And
when you are fully remote, you have
access to the whole world. You literally
could hire anybody anywhere at any time.
That opens up the door for not only very
impressive, highly skilled talent, but
also very impressive, highly skilled
talent at a reduced cost. Think about it
this way. a very very talented editor, a
10 out of 10 in LA versus a 10 out of 10
editor, same exact skill set living in
Kansas City. Very different. I mean
honestly, the difference between a New
York City or LA editor that it's a 10
out of 10 and a Las Vegas editor is very
different. And so, if you are a remote
team, you can hire highly talented. If
you're based in LA, you don't have to
hire LA editors for the LA Premium. you
do have the flexibility to get away with
not having to bring those individuals.
You also get access to talent that is
literally across the world.
Okay? And so, like, if you're starting
to make international content and stuff
that you're going global with, you have
access to a talent pool that's going to
understand the nuances of those new
cultures that maybe you don't get. This
allows your talent pool to go from your
local market to the entire world. If you
are fully in office, however, you really
limit your talent pool. If you're based
in Los Angeles or New York City, your
talent pool is going to be fine. You're
you're not going to have an issue
especially when it comes to creatives.
Like those are the hubs where the most
amount of creatives are. But if you find
yourself in like Chattanooga, Tennessee
or El Paso, Texas, yeah, you might not
have quite the same access to talent
that those folks in LA and NYC have.
This becomes a major constraint. You are
all of a sudden limited to people in
your local area or people that are
willing to relocate. And that's going to
drive your cost up because more than
likely if you're going to bring somebody
from LA to El Paso, Texas, you're
probably going to have to pay them a
premium because you're compensating them
for a massive lifestyle change and
literally them missing out on the
lifestyle and opportunities that come
from being in LA. The amount of
opportunities that pop up for a video
editor in Los Angeles are absurd. You
can be at a coffee shop editing a video
and have five different people walk up
to you and talk to you about your work.
And that's networking at scale. And so
if you move to El Paso, you know
nothing against El Paso. I love El Paso.
I've been there once. If you live in El
Paso, I almost guarantee if you're in a
in a coffee shop editing, you're
not going to have five different
opportunities potentially pop up like
you would in a New York City or a Los
Angeles. you really limit your talent
pool when you are local, especially if
you are local in a non- major market.
Now, the hybrid model is a little bit
better than the local. So, you can kind
of use it as like a benefit that you you
place in front of the candidate. Yes
you do have to relocate, but you're not
going to have to be in office all the
time. You can be remote. And so, maybe
there's a scenario where they could be
remote and go back to the town they're
from and work remotely for 4 days a
week. So, they could be in office 3 days
a week and then they could go travel for
four. This provides a lot more
flexibility for the employee which does
make the relocation offer a little bit
more palatable from my experience. The
next factor is culture and engagement.
And I think you guys can probably
already imagine where I'm going with
this. Remote is very hard to build
culture and to drive engagement within
your team. There's a huge difference
when I say, "Hey, Trevor, what do you
think of this idea?" when he's right in
front of me versus if I send it on
Slack. He might be deep in work. He
might be twiddling his thumbs
around, doing nothing. It might take him
an hour to respond, right? And so speed
engagement, and culture are much slower.
It's not impossible. You can absolutely
build a very powerful culture remotely
but it just takes more time and requires
far more intentionality. I I believe
that if you are going to go the remote
route, be very very intentional with
your check-ins. send a morning check-in
on Slack seeing how the team's doing. Is
there anything that I can help with? Are
there any roadblocks that I can bulldoze
through for you? Is there any clarity
that I can provide you? How are you
feeling? Are you feeling healthy? Are
you sick? Can I send you juice? Like
anything like that that can help you
expedite building the company and team
culture. The other thing that you can
do, now this is uh a cost, this is a
higher investment, but if you have the
budget to, one thing I found very
effective is if you do have a remote
team, you can create a in-person meetup.
Okay? And this is a one-time event or
maybe it's a quarterly event uh that
takes place where you fly the team into
one spot and you all hang out. What I
would recommend if you're going to do
that is make it a combination of fun and
work. It shouldn't just all be fun and
around, but it shouldn't all
just be work, too. You want to give the
employees the opportunity to do what
they can't do, right? When you are in
person, which I'll touch on in a second
one really cool thing that does happen
is some employees are like, "Hey, you
want to go grab dinner? Like, we're
working late. Let's go grab beers. Let's
go jam." And they develop a closer
tight-knit relationship, and that has a
massive ripple effect throughout your
team. The closer they are, the better
they're going to communicate. the more
they're going to understand each other
the less room there is for
misunderstandings and weird drama and
conflict. Now, like I was saying, for
the inerson, I think this is the easiest
method for building culture. But there
are some downsides to it. One, there's a
lot of young people that are in the
workforce now that entered the workforce
after or during co and so they've never
been in person and so they have no idea
how to hold themselves, how to behave
maturely. And so you do sometimes
especially I've noticed on creative
teams or younger teams, you run into
scenarios where maybe there's a little
bit more drama that's going to pop up.
You might have to deal with a little bit
more interpersonal training and
education on how we conduct ourselves.
Just like you get so much benefit from
the high frequency, high touch, lots of
contact, as we know, if we spend an
entire weekend with our significant
other, by the end of that weekend, we
might be a little bit more likely to get
in an argument. The same thing happens
with teams. If you spend all day every
day with each other, you might start
getting a little irritated and maybe
make a sly comment and that can
snowball. And so that that's one thing
that I would caution you to be aware of
is if you are building a team that is
utilizing a lot younger talent and more
junior individuals that are earlier in
their career, you are going to have to
spend a little bit more time educating
them on how to conduct themselves. Now
hybrid is a beautiful blend of the two
right? You get the in-person dynamic
where you're able to scale culture
quicker, right? You're able to reinforce
good behaviors and correct bad ones a
lot faster, but you also get the benefit
of maybe not everybody is in the office
every single day and so they're not all
just chatting around a table every
single day as well. And so you get the
best of both worlds. You get expedited
culture, strength of culture, but also
you get to retain productivity that
maybe some teams lose by always being in
person together. The beauty of having a
team that all love each other and get
along really well and love to chat and
work on is well, they work really
well together and they get a lot done.
The downside is is maybe they end up
falling out of productivity a little bit
because they're chatting too much.
Personally, I would actually prefer, as
a side note, for that to be my problem
than the alternative. I'd rather that
they they want to talk to each other
versus them not wanting to talk to each
other. So ultimately, I think what we
have here is good, better, best. I
personally like in person a lot. I I
think that there are more benefits to in
person than remote for the company, but
that's one-sided. I think for a lot of
individuals, remote work is better. I
don't like to only do things in my
benefit. I want to have a mutual
exchange of benefit. And that's where I
like hybrid. I think hybrid is the best
version if you can afford it. If you
have the ability to pay for an office
that is not always being used and you
won't get pissed when people
aren't always in there, then hybrid is
the way to go. You get the best of both
worlds. You get to scale culture
correct bad behaviors, reinforce good
ones. You get to do fun activities with
the team. you get to know them better
because you get the, you know, water
cooler talk where you get to learn
something about somebody that you had no
clue that they were interested in. And
maybe that's something that you can
start to pour into. Maybe you find out
that somebody on your team loves making
music. Maybe you have a video coming up
that you want an original track to and
so they actually go home and work on
that as a project. Okay, cool. Probably
would have never discovered that over
Zoom. But if you are at a stage where
you can't afford an office, then I truly
believe you can absolutely build a
powerful strong team remotely. I've done
it. I've literally had a team of 14
people all remote before. I know that it
is possible. It is a challenge and you
have to be far more intentional and
methodical with how you approach it. So
to recap, hybrid in my opinion is the
best. Then the next two, I'm just going
to say it. In person is best for the
company. remote is best for the
employee. And so you have to determine
what factors here are most important to
you. So the sheet that you have that
you've downloaded, what I want you to do
is order in priority what are the
factors that are most important to you
right now. And that becomes your
decision-making framework. That's how
you determine whether you're going to go
in person, remote, or hybrid. So here
are my final thoughts on building your
team. Again, I think this is arguably
the most important part of this entire
course. One, a strong team is not just
about skill. It's about culture
alignment, growth, and trust. Two
define and reinforce your core values
daily. Right? If if good branding is an
intentional pairing of relevant things
done consistently, well, pair yourself
and your organization with your core
values consistently and then the team
will inherently associate the two.
Branding works externally and internally
just as effectively. Number three
please be radically transparent. Just
like trust begets trust, transparency
begets transparency. You want your team
to be transparent with you about the
problems that are occurring, right? You
don't want them secretly dealing with a
bunch of different problems that you
have no idea about and then one day it
blows up in your face. Well, they're not
going to be open and vulnerable with you
if you're not open and vulnerable with
them. Number four, make growth a
priority. Your team is going to see
themselves on your team a lot longer if
they see a long road ahead of growth. If
they think that they're probably going
to be capped out on their growth within
the next 3 months, guess what they're
spending their time doing right now?
Posting on LinkedIn and looking at
potential other opportunities because
they want to move the on. Number
five, the most important one to me and
how I strive to always lead. Lead with
empathy. Your team will respond with
empathy back. So when you up as the
leader, they will be empathetic towards
you rather than holding it against you.
When a mistake occurs, often times it's
not intentional. They're not trying to
ruin your brand. They're not trying to
up the process or lose the company
money. Be empathetic to all that they
have going on. A lot of times these
people have lives outside of their job.
Crazy, crazy concept. and their lives
outside of the job affect their job. I
truly believe that if you show up on a
daily basis as an empathetic leader
your team is going to stick with you and
fight for you and show up for you in a
way that you could never imagine. Lead
your team with empathy, not fear. If you
lead your team with empathy rather than
fear, creativity will flourish rather
than be stifled. Culture isn't created
in the words that you say. It's created
in the actions that you choose to do
every single day. If you're intentional
about it, you won't just have employees.
You'll have a team that's fully locked
in and ready to build something much
bigger than the
individual. All right, y'all. We have
gotten to the final section. We've gone
over brand. We've gone over content. And
we've gone over building out your team.
And we are at the final piece of the
puzzle, which is monetize. And we're
going to start with trust before
transactions. Now, most people make the
mistake of trying to monetize too early.
They push offers before trust is built
and then they wonder why no one buys.
The reality is trust is the currency
that preeds the transaction. Now, before
we dive in, I want to just say I
understand this position to be in. Last
night after filming for a full 12-hour
day, Trevor and I were sitting at the
Airbnb and we were actually debating and
going back and forth just looking at
what could we charge for this course and
how many people do we think we could buy
and we were running the numbers and I
will tell you it is unbelievably
tempting. So, I want to empathize with
you if you are in a position where maybe
you did try to monetize too early. Maybe
you did try and get transactions before
you built trust. I understand it
completely. Maybe you're in the position
right now where you're building your
brand and you haven't made any asks, but
you're still early in the process and
you're like, "Fuck, I really want to
make a little bit of money off of this."
I get it. And off top, we got bills to
pay and mouths to feed. So, if that is
the case, then you got to do what you
got to do. What I'm about to walk
through is the best case scenario. But I
understand there are realities that we
live in, and so you have to do what you
got to do and take care of your family.
But with that, before you ever try to
monetize, I believe that your brand
should do these three things. Provide an
unbelievable amount of value upfront.
Your audience should feel like they're
winning and getting so much value before
they ever even spend a dollar. Number
two is demonstrate credibility and
expertise. You need to become the go-to
authority in your industry. And thirdly
establish a relationship with your
audience. Engagement actually matters.
If people feel like they know you, sales
become effortless. You're not having to
push, convince, inject all this scarcity
and urgency, they trust you. They
believe that what you are offering is of
actual value because what you've offered
for free has been worth more than what
they've invested. And so this leads us
to defining your monetization model.
Now, to be clear, I don't believe that
all brands should monetize the same.
Your monetization strategy should line
up with your strengths, what you're
providing, the value that you bring in
your content, and more importantly, what
your audience actually needs. So, here
are five primary paths that you can take
with your monetization model. Number one
is services. Think agency life, think
consulting, think coaching. This is
ideal for hightouch direct impact with
your clients. You'll find this works
well if you have deep expertise and
people are already asking for your
advice. Number two is products. This is
digital or physical. Some examples of
digital are ebooks, templates
playbooks, courses. One thing to note
here is these are also very high margin
and so your profitability will be
through the roof if you do this
correctly. Now, a couple examples for
physical are like a physical book or you
could sell apparel. There's many
different versions of this, but you're
going to find that digital is higher
margins. And so, I would encourage you
to explore this and probably lean into
more digital products earlier on so that
you're able to scale. Number three is
affiliates and sponsorships. If you've
put the effort into building the trust
you're going to be able to monetize
through very intentional and strategic
partnerships with people that align with
your brand. Now, what I would recommend
you do is don't shill out tools and
programs or software that you don't
actually use. Make sure that you're
always pushing stuff that you actually
actually use and believe in. Your brand
is your most valuable asset. And if you
end up pushing out a bunch of products
that you don't believe in or use and
that are actually garbage for your
community, that pairing done
consistently will create a bad brand
effect for you. people will start to
associate you with the shitty product.
So, make sure whatever you are pushing
or promoting is something that you truly
believe in and you know will be valuable
for your audience. Number four is
community and memberships. This can
create recurring revenue for you via
exclusive content, masterminds, online
groups, or even paid newsletters. The
list goes on and on. There's many
different options for you in this realm.
And the beauty of this is it's a great
hub for your super fans and for you to
go deeper with those fans and build a
tighter connection and build greater
loyalty with that audience. And number
five is ads and content monetization.
This looks like YouTube ad revenue
podcast sponsorships or even newsletter
ads. This is a very popular route to go
but what I would encourage you to do is
pair this with one of the other
monetization models. Typically, in the
beginning, you're not going to be
earning that much in sponsorships or ad
revenue, but it is a nice thing to be
able to potentially cover costs of
production for your content. This is
especially effective for the hightra
long-term brand. So, like I said in the
beginning, you're not going to see much
traction on this monetization model.
This is kind of like a nice to have or
an add-on to an already established
more effective and consistent
monetization model. Now, a pro tip here
is if you're not sure where to start, I
would encourage you to look at your
email and your DMs and your comments.
More than likely, you can see what your
audience is already asking for and then
you can serve them what they already
have identified they need. This will
make it a lot easier to get conversions
to occur. Next is share the knowledge
sell the execution. If you give away
value freely, people will still pay for
the help. A lot of people, and I I
completely understand why, fear sharing
way too much of their information for
free. They think, "If I share everything
I know, why would anybody ever pay me?"
But the reality is is the more value you
give, the more demand you create. The
more value you give, the more trust you
build. The more trust you have, the more
likely someone is to convert. So, here's
the formula. Share the knowledge, sell
the execution. Your best content should
be so valuable that people feel
compelled to act. But then when they go
to act, they realize that the execution
is overwhelming and they might not have
the tools, resources or knowledge to
implement what you have told them to do.
This is where the monetization comes
into play. And as an example, I have
modified my Harley-Davidsons like an
insane amount. One of my bikes, it's a
Harley-Davidson Road King special. And I
have done so much to it, you wouldn't
even recognize it as a Road King. Now
when I went to upgrade my exhaust pipe
for example, I watched probably a
hundred different videos on YouTube on
how to change the exhaust pipe. I just
wanted to have the knowledge. I wanted
to see what kind of pipes that I should
choose between, what the best one was
for my model. I consumed enough content
to know exactly what to do. Now, if you
know me, you know I'm not very
mechanically inclined, like at all. And
so in watching it, what it actually
showed me was this is far too
complicated and way too expensive of a
vehicle for me to up. So what am I
going to do? I'm going to go to the
Harley-Davidson dealership that put
content out for free showing me how I
could go about doing that. And that's
what I did. I ended up going and paying
Harley to install the pipe. I didn't do
it myself. And so they gave me all the
knowledge and then they sold the
execution. Another example is maybe you
give away a framework that helps people
land their first client. The knowledge
is free but the execution requires
additional guidance templates. That is
what you sell. The execution of the
knowledge. So the takeaway here is that
the knowledge is free but you charge for
the execution. And now we're going to
build your offer stack. A oneizefits-all
approach definitely will not work. We
need something that is custom and
tailored to each of us and what we are
providing to the marketplace. Now, the
best brands have multiple revenue
streams. But guess what? They didn't
start that way. Start with one offer
refine it, and then begin to expand.
Don't start with five different offers.
You're going to confuse your audience.
Make it very simple. Make it something
you can track and something that you can
refine over time before you go about
expanding. So, here's a simple offer
progression. One, you put out free
content. This builds trust and
awareness. Two, create a lead magnet.
Think miniourse, SOP, checklist
playbook. This allows you to capture
emails and phone numbers so that you're
not just beholden to the algorithms of
these platforms serving your content
but you have a direct line of access to
your customers. Number three is you have
your low ticket offer. This is usually
somewhere between $10 and $100. Think
ebooks, mini courses, or templates. And
what this does is it removes the barrier
of entry. Number four is a mid-t offer.
Now, this is anywhere from $500 to
$5,000. I know that's a wide range, but
it depends on what you're offering.
Think group coaching, memberships to
your community, or even really in-depth
courses. These are for your highly
committed buyers. And lastly, number
five is your high ticket offer. Think
$10,000 plus. This is your one-on-one
consulting, your agency services, or any
done for you service that you can
provide. And these are your very high
ROI clients. Most successful brands
don't start with their high ticket offer
first. They establish trust and build
awareness before ever offering that to
the marketplace. There are some unique
scenarios where maybe you have demand
before you ever start making public
content. But that is very very rare and
the majority of you consuming this if
you're in the early stages, you are not
at that point yet. You need to build
more trust with your audience and get
more people to be aware of who you are
and what you offer before bringing a
high ticket offer into the marketplace.
Next, we're going to let our content do
the selling for us. Sales should feel
natural, not forced. People hate feeling
sold to, but they love buying from
someone they trust. That's why your
brand should bridge the gap between
value and monetization. So, how do we do
this? Well, here is how you can let your
content sell for you. One, teach a
valuable lesson and maybe end it with a
soft CTA. Number two is share client
success stories. Showcase how your offer
helped them improve. Number three
document your process. Show the behind
the scenes of what you do and what you
offer. Number four, address common
objections. Answer the unspoken concerns
that are holding people back. Number
five, use lead magnets to capture data.
Offer something valuable like a
checklist, a playbook, a miniourse, or a
full in-depth course in exchange for an
email so that you have direct access to
your customers. Here's an example.
Instead of saying, "Buy my ebook on
personal branding," try, "I helped John
go from 0 to 10k followers in 4 and 1/2
months using this exact strategy." If
you want the full system, I break it
down in my ebook. There's a link in my
bio. Do you see the difference there?
It's far more compelling if you share
the results that you are getting for
your clients and for your customers than
if you're just encouraging people to go
buy the book based on what it is. And
finally, I'm sure you've probably gotten
this theme throughout. Play the long
game. We want to monetize without losing
trust. A lot of people approach
monetization backwards. They think about
how to make money first, then build
content to try and drive sales. But the
brands that actually win, they're not
chasing short-term revenue. They're
building long-term trust. If you end up
doing this right, your audience isn't
going to just buy from you once. They
will keep coming back. And this is how
you build a brand that doesn't just make
money, it stands the test of time. So
here is how we are going to execute this
strategy. Number one is to deliver so
much value that people feel guilty not
buying. Instead of following what
everyone else in the industry is doing
give away your best insights for free.
Don't do the watered down version, not
some teaser of what they can then go and
purchase. You want to give the actual
frameworks, strategies, and knowledge
that people would traditionally be
paying for. Ultimately, the reaction
that we want to build within our
audience is if this is what they're
giving away for free, what the are
they charging for? When your free
content drives real results, your
audience isn't just going to be open to
buying from you. they're going to feel
compelled to buy from you. Number two is
build a system where people continue to
come back. Create a recurring content
format. I'm talking like challenges
weekly breakdowns, anything that gets
your audience to keep returning. You
also want to make sure that your content
is easy to find and easy to binge. Put
together playlists. Categorize it by
topic. Make sure it's easy for your
audience to consume this highly valuable
free content you're putting out. The
goal is to focus on long-term retention.
How can we keep people engaged over
months, not just days? Rather than
thinking about a one-hit viral video
think more like Netflix, a series that
you continue to come back to day after
day, month after month. And number
three, and this is the most important
one, protect your reputation at all
costs. It is way harder to rebuild trust
than it is to maintain trust. Every
short-term cash grab that you do comes
with a significant long-term cost. You
need to be obsessive with who and what
you pair your brand with because these
are the associations that your audience
is going to make when they hear of your
brand. A great question that I would
encourage you to ask yourself before you
make any moves for a monetization play
are, will this increase trust with my
audience or decrease trust? Will this
make my audience trust me more or trust
me less? And if the answer is that it's
less, I promise you it is not worth it.
Period. To summarize, obviously
monetization is extremely important. We
have to make money in order to pay our
bills, in order to be able to fund
projects like this, for example. But the
reality is is if you try to make that
play too early, you're going to burn
your audience and degrade trust. You
need to make sure that you establish
immense amount of trust before you start
monetizing your audience. This is going
to make that monetization season, that
play, so much easier for you and will
allow you to continue to monetize down
the road. The ones who are trying to
make a short-term cash grab, what
they're doing is feeding themselves
today, but what they don't realize is
they're making it difficult to feed
themselves tomorrow. What you want to do
is build a brand that allows you to
continue to feed yourself day after day
after day. But this only comes when you
establish trust
first. All right, that is exactly what I
would do if I were building a brand from
scratch. I hope you got a lot of value
out of this and I hope you plan on
taking action. So, in the spirit of
taking action, please make sure that you
download all the playbooks that we've
given you throughout this entire course.
It is my only goal that you not only
consume this, but that you actually take
action. That's what makes this whole
time that you've invested worth it. It's
pretty wild how much we were able to
cover. So, here's a quick refresher to
remind you of every little thing that we
went through. First, we started with
what brand is and isn't. Then, we went
to defining your brand, then positioning
your brand. Then, we went to picking
your topics, choosing your content
medium, choosing the right platforms
determining your posting cadence
utilizing storytelling in your content
having your community drive your
content. Then we went to scaling your
content, creating space for
experimentation with content hackathons
why your team is everything, defining
your needs before hiring, streamlining
your hiring process, hiring for culture
training for skills, starting lean
growing intentionally, full-time
employees versus contractors and
agencies, onboarding your team properly
developing and retaining your high
performing team. Building a strong team
culture, building trust before you
transact. defining your monetization
model, sharing the knowledge, selling
the execution, building your offer
stack, letting your content do the
selling, tracking and scaling, and last
but not least, playing the long game.
Now, like I said, it's your turn to
execute. But for some of you, you may
look at this entire course and be like
"Holy this is way too much for me
and my team to be able to execute
alone." And that's where my team, Rston
is here to help. We provide the
direction and guidance along the way to
help you take this plan and build a
strategy that drives real results and
leads to actual brand scale. And so if
you are interested in potentially
partnering with us, you can go to caleb
rston.com, hit the application button
and see if you qualify to be one of our
partners. We would be incredibly stoked
to partner with you and help you scale
your brand. Now, the reality is is the
majority of you watching this, we will
never have the opportunity to partner
with. And that's okay. That's why we
made this course completely free for
you. My goal is to help you, whether we
ever work together or not, scale your
brand and see the results and create the
life and the company and the business
and whatever you're trying to build that
you have dreamed of. If you got value
out of it, consider maybe sending it to
your team on Slack or texting it to a
friend that you know is trying to build
their brand. It's free and available for
anyone. Share it with anyone you think
would get value out of it. And last but
not least, if you made it this far
thank you. My team and I put an
incredible amount of effort into this
project and it's just our second video
that we've put out and I can't tell you
how much your attention means to me. I
know this was a very long piece of
content here. And so you dedicating your
time, there's a lot of different things
that you could spend your time on. And
the fact that you spent it here with me
I'll never be able to explain to you how
much that means. So, I just want to say
from the bottom of my heart, thank you.
Thank you for paying attention, for
consuming, and thank you for taking
action on this. Please let me know how
it goes. Keep me updated. I want to hear
about how your brand is scaling. And
with that, that is how to build a brand.
Thank you so much.
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