How to Communicate in Conflict - Terri Cole
By Terri Cole
Summary
## Key takeaways - **Identify Direct vs Indirect Style**: Communication in conflict is either effective and direct, meaning to the point with clarity of language and no hidden meaning, or ineffective and indirect like being passive aggressive, unclear, vague, or using non-verbal cues such as eye rolls, heavy sighs, or slamming doors. [03:08], [04:45] - **Listen to Understand, Not Respond**: The first common issue is listening to talk, not to understand; instead, listen with an open heart and mind, creating space for the other person to share with the intention of understanding, not gathering evidence to make them wrong. Use the script: 'I have something important I'd like to share with you. Can you please let me finish my thoughts before interjecting yours? I promise to do the same for you so that we both may feel fully understood.' [05:52], [07:31] - **Replace Silent Treatment with Script**: The silent treatment is a silent but deadly form of passive aggression that amplifies problems; instead, take a deep breath and say: 'Hey, I'm upset right now and my first instinct is to ignore you in this entire situation, but I want us to effectively problem solve. Can you please give me a few minutes to cool off and think about how I feel? Then let's come back together and talk it out. I love you and I don't want to fight or ignore you to make a point.' [08:02], [09:55] - **Write Down Needs Before Sharing**: Inability to express needs stems from mind-reading expectations; gain clarity by writing down the unmet need, then share using the script: 'Hey, I've written down a few things that I want to communicate to you. Can you please wait until I'm done sharing them with you before responding? Asking for what I want is challenging for me and I would really appreciate your patience and compassion while I work at getting better at it.' [12:09], [13:46] - **Overcome Defensiveness with Non-Judgment**: Defensiveness, fueled by shame or feeling judged, is the arch enemy of listening; share without blame using the script: 'I have something important I'd like to share with you. Can you please listen without judgment and without giving me your opinion? I know I'll figure it out. I simply want you to know what's going on for me. Just knowing that you care really helps.' [14:09], [15:48]
Topics Covered
- Direct Beats Indirect in Conflict
- Listen to Understand, Not Respond
- Name Silent Treatment Instinct
- Write Needs Before Sharing
- Defensiveness Blocks Listening
Full Transcript
well hello and welcome to this video first i want to say hey it's real love revolution season people and you know what that means that for the full month
leading up to my the start of my 12-week signature program reel of revolution all of my content that i put out has to do with love communication healthy love
self love and how to up your communication game so let me ask you when you are in conflict do you clam up
do you run away do you escalate it do you explode because each of us has a conflict communication style and in today's video i'm going to be teaching you how to uncover your conflict
communication style and i'm also breaking down the top four most common communication in conflict issues that people experience and i'm giving you some tips
and scripts that you can use when you find yourself in that situation so before we get started if you have not a subscriber yet hit the subscribe button hit the little bell so whenever i put
out something new which is every single tuesday i roll out something new and juicy to up the quality of your life i don't want you to miss it and if you're
new with my crew hey drop a comment introduce yourself we are a friendly bunch my name is terry cole and i am the author of boundary boss which you can get at
boundarybossbook.com thank you thank you thank you for all of your participation i love this channel so much i love this crew i love to highlight what you say about the
episodes that come out so marion says under the episode of when and how to fight i really appreciate getting to listen to you and your guests thank you my emotions flare up at some of the most
unexpected times it certainly impairs effective communication in all settings thank you for the suggestions and guides it is really helping well marian thank
you for being a part of my crew now let's move into today's content let's determine your communication style
that is what we're doing first so effective communication especially during conflict can be one of the most challenging parts of any
relationship right it's crucial to understand what it is that you do when you are activated in a conflict
because you have to learn to communicate especially when you're in conflict if you want to be in healthy relationships whether they're love relationships or whether they're friendship so
let's just break it down communication itself can only be two ways effective and ineffective right communication styles themselves so what is
ineffective it means indirect right it means you're not getting to the point never clearly stating your intention there's lots of different
ways of being indirect we'll go over some of them throughout this episode but being passive aggressive is being indirect also being unclear about what it is that you're saying
being very vague that is indirect and ineffective communication sometimes it's non-verbal right there's a lot of passive
aggression that we can express with our body language and not say any words at all do you ever use the eye roll or a heavy sigh or slam a door
anybody anybody i know somebody has because i definitely have so know that there's lots of different ways that we can ineffectively communicate
because here's the thing we can't just ignore the way that we feel and as much as we'd like to avoid it if we don't know how to communicate during conflict
it still finds a way to seep into what we're doing the way we're behaving our attitude our body language so hopefully in this episode you're going to learn how to
effectively communicate while you're in conflict so ineffective is indirect now direct is the effective way to do it now we can do that
because here's the thing with direct communication it is to the point there is no doubt to the meaning
behind your words it doesn't mean that you have to do it with massive aggression it doesn't mean you're yelling it means clarity
of language you're not hiding the true meaning of what it is you want to say underneath a bunch of other crap so the people that you're talking to have no
idea what you're talking about and again assertive communication means that we have to speak up and again assertive is not aggressive
but for many of you who fear speaking up you may hear it that way when you hear assertive does it sound like you need to be caustic does it sound like you need to be mean
well you don't and also along with this episode i've created a guide you can get at terrycole.com forward slash guide which i'm giving you a whole list of the the more specifics of the direct
and indirect communication actions that you can take but i think you get the point for our purposes now so think about it are you more of a direct communicator or
are you more of an indirect communicator and it's just you and you so be honest with yourself and i'm gonna move into the four most common relationship communication issues that i have seen as
a psychotherapist so conflict number one is listening to talk not understand let me say that again listening to talk
right you can't wait to get your point across but not to understand so the obvious is to say
listen with an open heart and mind when we're really an effective listener we are creating space for our the other person to
share what it is that they really want to share listen with the intention right the mindful intention of understanding not gathering evidence
to make the other person wrong which can be really tempting especially when you're in conflict so part of what you can do if you're in a romantic relationship is create regular dates
to discuss things openly so that you normalize the problem solving um process because the more we avoid the more
stressful it is when we find ourselves in conflict and you might say i have something important i'd like to share with you can you please let me finish my thoughts before interjecting yours i promise to
do the same for you so that we both may feel fully understood right and in each one of these i'm giving you a little script obviously you're going to make that script your own
but with communication during conflict we need to be proactive especially if what you discovered was that you're more of an indirect or
an ineffective communicator maybe you're more of an avoider and i understand that but the reality is this is something you can avoid
forever because it has this negative ripple effect when we cannot communicate effectively during conflict it affects the rest of the relationship and really
how we feel about ourselves as well in a negative way all right moving on to the second communication conflict issue that i see is using the silent treatment
right to convey displeasure now i talked a little bit about this at the top where you might slam a door or roll your eyes but here's the thing the silent treatment is really
a silent but deadly form of passive aggression right this is ineffective but it's also really damaging to your relationships ignoring your partner
and or the problems at hand really have this tendency to amplify them not make them go away so much of the time a quick conversation could take care of something that then
lingers as we are giving someone the silent treatment which is also sometimes called stonewalling them if that's you doing it and hey maybe you're on the receiving
end of this either way it super sucks so take a deep breath and a moment for yourself before committing to using the silent treatment as a
coping mechanism or really as a weapon if you know you have this tendency you can take a deep breath and i gave you a script if you're the one who is a
silent treatment giver i gave you a script which i'm going to read for you right now that you can use to provide context to the other person
without actually employing the silent treatment you might say hey i'm upset right now and my first instinct is to ignore you in this entire situation but i want us to effectively problem solve
more can you please give me a few minutes you can insert your desired time frame whatever that is to cool off and think about how i feel then let's come back together and talk it out i love you
and i don't want to fight or ignore you to make a point now that may seem like it would be really hard to say but you can practice these scripts i'm giving you
you can make them your own you can make it shorter if you need to but there's something so powerful about naming the action about naming what you want to do
rather than acting it out because from a therapeutic point of view we can only talk things out or act them out this is what happens because we don't have the power to like
poof make our feelings disappear we just don't so by saying by acknowledging it you're not letting your emotions take control of you
and have you acted out and you're also clueing in your partner or the other person to what is happening for you it's so uncomfortable if you've been in
this because i'm sure all of us have been in some relationship where somebody used the silent treatment either we did it or the other person did it but it is so stressful
it takes up so much bandwidth if you are in a cold war with someone it's so painful and it makes a situation that could be handled within like 15
minutes it could go on for days i had a client who said that she didn't talk to her partner for two straight weeks they lived together and actually he was the one who wasn't talking to her
like talk about being committed to something 14 days of total silence like that is completely dysfunctional totally damaging to a relationship but a
hundred percent unnecessary because we can all learn how to communicate when we're in conflict hence why i did this episode for you and why i created a course real love
revolution where you can learn how to effectively communicate in your relationships we dive really deep into communication in the course itself and boundaries and self-love and a million
other things it's a 12-week virtual course so if that sounds interesting to you just go to terrycole.com forward slash r we are starting on january 26 2022
okay that was my little pitch for my course moving back into this communication conflict issue number three this is the inability to express your
needs now this is something as a psychotherapist for the past almost 25 years i've seen a lot so the tip is this you have to take responsibility
for getting your needs met just like the people that you're in relationships with need to take responsibility for getting their needs met because listen nobody can read your mind
and you can't read their mind so you've got to gain clarity yourself about why you're upset about what need of yours is going unmet by writing it down
and then approaching your partner because we can't be vague we can't say you have to be more sensitive because nobody knows what that means
and even though it might feel awkward at first to write down what you're feeling and what you've come to and what the problem is you can use it in a conversation with the person
when you are dealing with conflict you can say hey i've written down a few things that i want to communicate to you so can you please wait until i'm done sharing them with
you before responding you know that asking for what i want is challenging for me and i would really appreciate your patience and compassion while i
work at getting better at it so even though that may sound weird to say for you you think about it and go i couldn't say that of course you can and a lot of people in
therapy i will instruct them to write down how they feel and what they want to communicate because for so many of us when we're in the heat of the moment our mind just goes blank
maybe you have a partner who's like an expert communicator maybe they're actually a lawyer right and they they've got all the arguments ready to go and you might shut down
when you're in conflict so giving yourself time and space to write down what's going on for you and then sharing it even if you have to read it is so incredibly effective
for you to communicate effectively when you're in conflict okay so the last issue i'm going to cover is defensiveness and blame this is another one that is really um common
feeling defensive which you know what would dr harriet lerner one of my heroes in the world of psychology would say that defensiveness is the arch enemy
of listening so what creates this sometimes unresolved shame can be the thing that is fueling blaming
or defensiveness or excessive feelings of being judged in a relationship especially when you are struggling with someone right especially if you're in conflict
so this is where the self-work has to come in you've got to work to understand your own reactions and not use blaming or shaming as a tool
to sort of win an argument or win a conflict because again this is another thing the reason we don't want to do any of this stuff when we're in conflict is because it's damaging
to the relationship and of course it doesn't resolve the conflict which is what we're hoping it'll do so the script here could be i have something important i'd like to share with you and again can you please listen
without judgment and without giving me your opinion i know i'll figure it out i simply want you to know what's going on for me just knowing that you care
really helps giving your partner insight into what is happening for you without blaming them necessarily for what is happening for you
is so productive when it comes to resolving conflict effectively remember speaking up
talking true resolving conflict and having the communication to do so that is good for you and good for your relationships because none of
us want to be stuck in this purgatory right of being misunderstood and that's exactly what happens when you cannot communicate
effectively when you're in conflict you end up feeling so misunderstood and it is super duper painful so again any of these scripts these are just loose ideas
for you i wanted to give you something to start with that you can end up making them your own i hope that this was helpful and hey if you want to join
me in reel of revolution and lots of people from all over the world and you really want to become an expert communicator because we handle that in
this course go to terrycole.com forward slash r l r to get all of the details if you love this please share it on your
social media i'd love to hear from you so please drop your comments you know where i hang out i'm mostly on instagram share this in your story i will usually repost it and i just want to say thank
you thank you thank you for being in my crew i hope you guys have an amazing week and as always take care of you
Loading video analysis...