The Problem with this Humanoid Robot
By Marques Brownlee
Summary
## Key takeaways - **Neo Robot: The Promise vs. Reality**: The Neo humanoid robot is presented as a futuristic household assistant capable of complex chores, but the reality is that 100% of its demonstrated capabilities in promotional videos are remotely controlled by humans, not autonomous AI. [03:46] - **The AI Hype Cycle: Selling Dreams Before Products**: Many AI products, like the Neo robot, announce their vision and take pre-orders long before the product is finished, selling a future dream rather than a currently functional device. This is a dangerous trend in the tech industry. [06:39] - **Tesla's Strategy: Using Early Adopters for Data**: Similar to Tesla's approach with self-driving features, companies like Neo rely on early adopters to beta test and gather crucial data in real-world environments, which is essential for developing advanced AI capabilities. [08:49] - **The Massive Gap in Home Robotics**: The challenge of creating a truly autonomous home robot like Neo is immense due to the infinite variables in household environments and objects, a complexity far exceeding that of self-driving cars. [10:14] - **Expert Mode: Teleoperation as a Learning Tool**: For tasks Neo cannot yet perform autonomously, users can schedule teleoperation by a company employee who controls the robot remotely, allowing the robot to learn from these interactions. [11:18] - **Privacy Concerns with Connected Robots**: The Neo robot requires numerous remote-viewable cameras and microphones in the home, raising significant privacy concerns for users who are essentially beta-testing the technology. [13:43]
Topics Covered
- Why AI Products Promise More Than They Deliver.
- Are AI Product Demos Selling a Lie?
- Are Home Robots Harder to Perfect Than Self-Driving Cars?
- Are Early Adopters Just Paid AI Beta Testers?
- Who Will Actually Benefit From Early AI Home Robots?
Full Transcript
Okay, we have to have a conversation
about this. I feel like it's been a
minute since I've done just like an old
school straight to camera rant video,
but this has been all over my timeline
lately, so I feel like I feel like I
have to. So, meet Neo. Potentially the
most futuristic product we've ever seen.
This thing is a full-fledged humanoid
robot. 5 foot 6, 66 lb, 4 hour battery
life, self-charging, and it lives in
your house. It's finally here. Get your
mind out of the gutter. It's for doing
chores. It's a housekeeper. It has the
same dexterity as a human because it's
shaped just like a human. Walks around
on two legs. Has 10 fingers. It can fold
laundry and put it away for you. Or it
can do the dishes for you from start to
finish and then put everything away. It
can go around and water the plants
outside or inside on a perfect schedule
and it never forgets a single plant. And
then it'll go around and vacuum and tidy
up the house if anything gets left out.
It always knows where everything is. It
can find the TV remote and it'll
basically actively do all the chores
that you know you have to do, but you
don't actually want to do. And when it's
done, it goes back to its little docking
spot and charges itself. Imagine going
out for the day of work and coming back
a few hours later and everything's done.
All the chores are finished every single
time, every day. You never have to do
chores again. That's amazing. Or maybe,
let's say, you have mobility issues.
This thing can sort of act as a personal
assistant in a lot of ways. These are
things that represent massive value for
a lot of people. And it's available to
order now. This this is available to
order. This feels like it could be the
best tech announcement of all time in
2025. Except
this isn't real. And I mean that in the
most literal way possible. This is not
real. First of all, it's a pre-order.
So, you can go to this website right now
and you can pick between three colors
and then it's either $500 bucks a month
subscription for a standard delivery or
you can pay a flat $20,000 to own it
outright and get priority delivery. Just
drop a $200 fully refundable deposit to
get in line today. And deliveries in the
US start sometime next year. And that's
just allegedly. We don't know when it's
actually going to ship. Now, to be
clear, it's not actually the price that
I have a big problem with. Like, I know
these numbers seem eye popping on paper,
but this is a first generation bleeding
edge humanoid robot assistant. Like, I
never thought that this would be cheap.
And also, there isn't really competition
yet. So, you got to imagine the target
audience is going to be people whose
time is worth more than the money
they're spending on it. Like this is for
people who the idea of saving a few
hours on chores every week so that they
can use that time to make more money
actually makes logical sense. Like
people really think like that. It's for
early adopters. It's it's for people who
want to spend however much they think
it's worth on this brand new novel
thing. That's fine. But my issue with
this product is the gap between what
it's actually capable of today and what
they're promising as they take your
money today. Like I think when people
watch a video like this, they expect
that this robot has some sort of
built-in artificial intelligence that
allows it to recognize objects and
navigate around on its own and learn
your house and be productive for those
hours while you're gone. And that I
think would be a reasonable thing to get
out of watching that video because
that's what it's designed to show.
That's what you're supposed to feel.
That's the dream. But that's not
actually what's happening. So Joanna
Stern, the legend, she did a video with
this Neo robot also this week where the
company showed her all the things that
it could do. And turns out 100% of the
things that they showed her were
remotely controlled by a human in
another room wearing a VR headset with
controllers. That's not exaggerating.
100% of the stuff they showed her. The
carrying things around, the loading up
the dishwasher. I mean, look at this
thing.
[Music]
Yeah. All of this is tea operated. And
this was a demo set up by this 1x
company. So, this is like best case
scenario stuff. And I see a lot of
people defending this robot online like,
"Oh, you know, no, there's probably
other things that it can do
autonomously. They just didn't show her
yet." Really?
You You don't think they would show her
the best stuff that this could do
autonomously to keep selling the dream?
If you watch that keynote video back, to
their credit, you'll notice that they
actually are very careful to label
exactly when the robot is doing
something autonomously and not
teaoperated. And in that whole nearly
10-minute video, there's exactly two
scenes that have this label. There's the
get the door command.
>> Get the door, please.
>> Where the robot walks over to the door
because someone's coming up. It grabs
the handle, waits for the guest, and
then sort of pulls the door open and
fumbles backwards a little bit, kind of
like a toddler to let them inside. And
then there's the put away the dishes
command where the robot totles over to
the person, recognizes the harmless not
glass empty cup in its hand, grabs it,
and then walks away with it. Cool. No,
seriously, that's actually pretty
impressive. Even if I could already
today unlock the door with my Google
Home and a smart lock, which is my
voice, there is something at least a
little bit futuristic about a humanoid
robot going to do that. That's part of
the dream. It's doing it autonomously.
But then that also means that everything
else happening in this video and
everything else we've ever seen this Neo
robot do, we can safely assume is remote
controlled. So the gap between what this
product can actually do today and what
it can maybe hopefully do someday in the
ideal future are it is massive. They are
massively far apart. And so that that's
really my main issue. There seems to be
a bit of a lost art in waiting for a
tech product to be actually finished
before announcing and unveiling it.
Like, do you remember when tech
companies would unveil a brand new tech
product that they've been working on and
then do a demo and then the next slide
was like, "This thing is going on sale
tomorrow or next week or something like
that." And that hype would carry right
into the buying cycle. You remember
that? That was sick. But now in this age
of all these AI products, it's like
there's this thing where you end up
selling the dream before you sell the
actual product. And that is dangerous.
Like the promise of AI is so huge and so
massive and magnificent and awesome, but
is also so clearly not done yet that you
end up with stuff like the humane pin or
even the rabbit R1 for example or heck
even Apple intelligence where you have
these big promises but the capabilities
are still over here while the promise is
all the way over here. And I'm trying to
figure out why they do that. And I think
really there's two main reasons. And
believe it or not, I think Tesla
self-driving is a really perfect
parallel example for a lot of this
stuff. See, basically, in order for this
robot to be everything people want it to
be, they need to develop a super smart
AI system that looks through the robot's
sensors and is able to learn its
environment and recognize everything
it's looking at and teach itself to
navigate that environment and perform
tasks. It has to learn what a laundry
room is and what the laundry looks like
and how to fold each type of clothing.
And it needs to learn what cups and
forks and glasses are and how to pick
them up. And it has to be adaptable to
all these different sizes and shapes and
materials and things of all these
household objects so that when the user
asks for it to do something just like,
"Hey, Neo, vacuum the living room when
I'm gone or something like that." Then
Neo can go, "Okay, I know where the
living room is. I know where the vacuum
is. I know how to use the vacuum, where
the handle's at, like how much battery
life I have, how much I need to vacuum
the whole living room. I know not to
knock over lamps or certain objects in
there. And even the laundry folding
thing, like just that requires a ton of
training data or at least some way to
understand all these different shapes of
shirts and jackets and hoods and vests
and all sorts of things and hooks and
and hangers and what gets folded, what
gets dry cleananed, all these different
things. And the list just goes on and
on. And like what if one of the tasks is
going and and getting the right
medication for an elderly person,
bringing it to them that it it has to
get that right. Like it needs to
identify the correct medication at the
right time and the right intervals and
bringing it to them. Like that that is
one of a ton of household objects that
it has to specifically get really good
at. Now, in the self-driving car world,
no matter what you think of them,
Tesla's definitely a leader here, and
they've had a pretty clever approach to
trying to work on this problem because
their problem is their robots on wheels
need to learn all these possible
variations and ways to navigate
situations that could happen on the road
and how to get around them. Traffic
cones, construction zones, weird lane
markings, etc., etc. So with their
millions of cars already on the road,
they have slowly, very slowly let people
turn on this beta self-driving feature
in small stages in their cars while
instructing people to keep their hands
on their wheel, of course, so that they
can slowly start to gather information
from people willing to beta test. And so
those cars will encounter and navigate
all sorts of situations for the first
time and then the second time and then
the fifth time and then the hundth time.
And all this data can go back into the
system to help all these cars learn and
get better. And now at this point, this
is like their primary advantage is they
have millions and millions of miles of
training data from people essentially
beta testing for Tesla. It's a robotics
challenge. It's an AI challenge, but
yeah, they're essentially using early
adopters to beta test to make the
systems better for the eventual masses.
And now this this home AI robot
challenge is essentially the same thing,
but in people's homes, which is
potentially way more variables like cars
have to stick to what's on the road and
and mostly are operating in a 2D plane.
Well, there's obviously different story.
People's houses are crazy different
shapes and there's all sorts of objects
and different shapes and types of them
and a million different variables just
with household objects. And maybe you
could argue that the stakes of
self-driving cars are a little higher
because of all the safety risks and, you
know, if it messes up, someone could
die.
Maybe that doesn't happen as often with
the home AI robot, but then again, if it
gets someone's medication wrong, you
know, it's still pretty important. So, I
think the point here is you don't get to
make this awesome, perfect home robot
without all of this information. And so,
they need the training data. And so,
they go right back to early adopters.
So, people who press that order now
button first and who actually, I guess,
get one of these when they start to ship
them will get a robot that can probably
do a few simple things autonomously,
like opening doors. But there will be
many things it can't do. And for that,
if you scroll down on their website, you
can see there's expert mode, which is
when you have something the robot can't
yet do, and you schedule one of their
teleaoperating employees to look through
the sensors into your home and do the
task so that the robot can learn from
it. And this is something that they've
direct pretty directly said that they
expect early adopters to be totally cool
with. Like, go watch Joanna's video.
I'll link it below the like button. He
basically grills the CEO about all this
stuff and he's kind of just like, yeah,
you know, if you want to be on the
bleeding edge of this, like, you know,
we'll probably blur faces and maybe let
you geo fence certain areas of your
house, but yeah, that'll be one of the
things that they allow you to do. So,
look, there are certain industries where
pre-ordering something that's not
finished yet is actually normal
behavior. Like, this happens all the
time with smartphones now. This happens
in video games. It even happens a bit
with cars these days, although sometimes
that can even go too far. But now with
all these AI products coming out now,
it's resulted so many more times in this
strategy. They feel like they have to
announce the product way before it's
done and they they end up putting out
this thing that is just nowhere near the
dream. And that's how you get, you know,
we talked about the humane pin. Doesn't
that sound familiar? like getting
announced with such a high potential
ceiling and promising that this could
maybe be a post smartphone world type of
gadget, but it was just absolutely not
good when it came out and not enough
people were willing to beta test
something with that miserable of an
experience. And then the Rabbit R1, like
I said, that's another one. you know,
they are surviving and they're
improving, but absolutely with those
early adopters. But a $20,000
5 foot6 humanoid that wanders around
your house and does chores, like are
there really that many people you think
that are willing to spend that amount of
money and know that they're going to
have to potentially give up some pretty
serious privacy and are basically going
to be a beta tester for some unknown
number of years to hopefully maybe
someday achieve that dream?
Some of those people are out there, but
is there enough of those people? You
know, I don't know. I I clearly don't
know, and I think a lot of other people
don't know. There are obviously a lot of
potential downsides to this robot. You
know, it's too small and weak to carry
anything super heavy. It's also too slow
and a bit too clumsy, it looks like, to
do anything really serious, and it
requires inviting a ton of remote
viewable cameras and microphones into
your house. And it could also fall over
and have a hard time getting up. And
also, just like the self-driving car,
there are a number of situations where
the robot getting enough things wrong
could be dangerous. Like even like just
the medication stuff that I talked about
earlier, or even it just clumsily
dropping something made of glass or any
other various potentially dangerous
household situations. And also, I'm not
even sure it has to be human- shaped,
but that's another argument for another
video. But the upside clearly is the
dream. like Rosie the robot from the
Jetsons type of dream. A personal
assistant that seamlessly goes around
your house and quietly does all the
stuff that you don't want to do and does
it better and faster as time goes on and
does it in quiet hours of the night. The
point is this is the new AI promise
problem that we have. It's it's not just
this product and this company. This is,
you know, the most visible one on all
our timelines right now. But it's like
all these AI products are promising the
world way before they have a product
that's ready to actually show anyone and
take money for it. And and
theoretically, this is what we want AI
to do, right? It's not just like AI
generated videos and slop and random
copyright infringement. Like we want it
to be doing actually useful, productive
stuff. That's not the issue. It's just
the gap. The gap that's the issue. And
closing that gap is so so hard. And and
you know this is one of the obvious
examples like the people that would
benefit most from the ideal version of
this robot like the elderly or people
with disabilities are the least likely
to become early adopters. So it's tough.
I can actually applaud them for showing
everything that they did to Joanna in
that video. Uh, fun fact, they actually
reached out to me 10 months ago in
January from a random Gmail address
offering to do a sponsored video. I
didn't respond. I didn't think it was
anywhere close to real or worth doing a
video or talking about, but we'll see
how this ages. Like, we might look back
at this in 12 months and every everyone
everywhere is shipping great AI products
and humanoid robots and it's all a dream
and I look like an idiot. In which case,
great, we made it through that gap
somehow. Uh, but history seems to be
suggesting that I'll probably be right
about this one, at least for now. But
hey, subscribe to see me in my words if
I'm wrong. Thanks for watching. Catch
you in the next one. Peace.
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